Exception for agents not updating schedule?

Question

I have a question that i hope can be answered.  This is a Workforce Management question.  Say i do a schedule request for 3 weeks out and a few days later someone calls in sick.  So the normal thing would be to edit schedule and add an exception for that person that called in sick.  But the problem is, whenever someone adds an exception after the schedule has already been created, the breaks and lunches do not get readjusted and the dashboard and coverage requirements do not get updated with the missing agent.  So am i to believe that everytime an exception occurs i have to rerun the schedule request?  or is there an easier way?

Answer 1

hai,
try this way and it work for  me .......
   wa_sch-item_no = gs_eket-ebelp.
     lv_ebeln = gs_eket-ebeln.
        SELECT MAX( etenr ) FROM eket INTO lv_etenr WHERE ebeln = lv_ebeln .
           IF sy-subrc = 0.
        lv_etenr = lv_etenr + 1.
        wa_sch-sched_line = lv_etenr .
      ENDIF.
      CLEAR lv_line.
      lv_line  =  wa_sch-sched_line.
*-Converting date to output format
      CALL FUNCTION 'CONVERSION_EXIT_PDATE_OUTPUT'
        EXPORTING
          input  = gs_aeket-aeindt
        IMPORTING
          output = wa_sch-delivery_date.
      wa_sch-quantity = gs_eket-amenge.
      APPEND wa_sch TO it_sch.
      CLEAR wa_sch.
      wa_schx-item_no = gs_eket-ebelp.
      wa_schx-item_nox = c_x.
      wa_schx-sched_line = lv_line. 
      wa_schx-sched_linex = c_x.
      wa_schx-delivery_date = c_x.
      wa_schx-quantity = c_x.
      APPEND wa_schx TO it_schx.
      CLEAR wa_schx.
CALL FUNCTION 'BAPI_SCHEDULE_MAINTAIN'
          EXPORTING
            purchasingdocument       = lv_ebeln
          IMPORTING
            EXP_HEADER               =
          TABLES
            schedule                  = i_schedule
            schedulex                = i_schedulex
            return                      = i_return.