Exchange 2013 free/busy not seen by users in different mailbox database suddenly

Hi folks,
suddenly I have this problem that users in Maildb1 can't see free/busy information at users in Maildb2 and vice versa in my Exchange 2013 environment. Users in the same MailDB can see eatch other free/busy info, but not via databases.
Anyone familyar with that one?
My setup is:
cas0 15.00.0775.041 (15.00.0775.041 15.0.775.41 2880833 Security issue that is described in Security Bulletin MS13-105 is resolved by an Exchange Server update
December 10, 2013)
cas02 15.00.0775.041 (15.00.0775.041 15.0.775.41 2880833 Security issue that is described in Security Bulletin MS13-105 is resolved by an Exchange Server update
December 10, 2013)
Regarding to: http://exchangeserverversions.blogspot.com/2013/01/exchange-server-2013.html (http://support.microsoft.com/kb/2880833/en-us)
mbx01 15.00.0712.024 ( Exchange Server 2013 Cumulative Update 2 (CU2)
15.0.712.24 07/29/2013)
mbx02 15.00.0712.024 ( Exchange Server 2013 Cumulative Update 2 (CU2)
15.0.712.24 07/29/2013)
Regarding to: http://exchangeserverversions.blogspot.com/2013/01/exchange-server-2013.html (http://support.microsoft.com/kb/2859928/en-us)
Thanks in advanced,
Bjarni

Hi,
Please make sure that Exchange Autodiscover is set up correctly for all organizations that use an organization relationship. If Autodiscover isn't working correctly, there's no supported way for you to use organization relationships.
Make sure that Autodiscover URLS can be resolved internally and externally for the organization with which you want to share free/busy information.
Make sure that the organization with which you are sharing free/busy information has its external EWS endpoint set up.
Refer to this link for more information.
https://support.microsoft.com/kb/2838688?wa=wsignin1.0
In addition, if the users are in different organizations, please configure Organization relationships for them to share Free/Busy information.
http://technet.microsoft.com/en-us/library/jj657445(v=exchg.150).aspx
By the way, if the database are on different forest, please try to
configure the Availability service for cross-forest topologies.
http://technet.microsoft.com/en-us/library/bb125182(v=exchg.150).aspx
Best Regards.

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Hi,
I'm migrating our Exchange 2007 environment to Exchange 2013. Now I am in a co-existence environment where all the mailboxes except some test-users resides on Exchange 2007. Between Users on the same Exchange MBX Server athe FREE/BUSY Information sharing
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Hi,
According to your description, I understand that the free/busy information between Exchange 2007 and Exchange 2013 is not available for your coexistence environment. To narrow down the issue, please check the following points:
1. Does the issue happen to all users or specific users?
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3. Close Outlook and only access user mailbox from OWA to check whether the issue persists. For Outlook client,
create a new Outlook profile
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4. Please make sure the virtual directories settings are configured correctly in both Exchange 2013 and Exchange 2007.
Virtual directories settings in Exchange 2007:
http://blogs.technet.com/b/meamcs/archive/2013/07/25/part-3-step-by-step-exchange-2007-to-2013-migration.aspx
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Outlook 2013 Free/Busy can not retrieve information

Currently have a problem with Outlook 2013 Free/Busy can not retrieve information.
All windows updates are installed.
Exchange 2007 is being used.
Problem started last week.
Already Tried without any progress:
1) Recreated profile (Fixed the issue for 1 week)
2) Cleanfreebusy ( No longer works for outlook 2013)
3) /Cleanreminders
4) Removed latest updates for outlook 10/02( As requested by Microsoft support, however we found users without this update installed, suffering from the problem)
5) Repaired OST file
6) Repaired Office 2013
Can anyone help it would be much appreciated?

Hi
As per the information and details provided by you, Outlook 2013 free/busy cannot retrieve information, please follow these steps: -
The user has never logged in
Before any free/busy information is available, the user must have at least a calendar. A calendar will not be created until a user logs into their account.
The option to publish at some location has been enabled in Calendar options
In all Outlook versions, the option to publish free/busy information must be unchecked. By default, this option is already unchecked.
This option is located under
Tools > Options > Preferences > Calendar Options > Free/busy Options.
Outlook is using cached browser information
Outlook Free/busy user HTTP, and therefore borrows information cached by Internet Explorer. It is required to clear the offline cache. This is located under
Tools > Internet Options > General. In the “Temporary Internet Files” section, choose the
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Internet Explorer settings is not correct
AN Internet Explorer setting may prevent the .ics file from downloading via HTTPS. In Internet Exporer on the Outlook computer, go to
Tools > Internet Options > Advanced. In the Security section, the checkbox for “Do not save encrypted pages to disk” should be unchecked.
I hope this information will be helpful for you.
Thanks and regards
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Microsoft Office 2013 Free/Busy Information Issue

We have several users that cannot see the free/busy information of another user in their Outlook 2013 calendars. Creating a new Outlook profile for the user and repairing office solves the issue for a short period of time. Users are running Windows
8 64 bit, Windows 7 32bit and 64bit with Office 2013. Our Exchange server is 2010 version 14.03.0158.001. I have included screenshots of the issue.

I have been working with Microsoft on this issue. The patches below are suppose to fix this issue. We are still currently testing them.
32 Bit
====
KB Article Number(s): 2825652
Language: All (Global)
Platform: i386
Location:
http://hotfixv4.microsoft.com/Microsoft%20Outlook%202013/sp1/outlook2013kb2825652fullfilex86glb/15.0.4551.1511/free/471276_intl_i386_zip.exe
KB Article Number(s): 2837674
Language: All (Global)
Platform: i386
Location:
http://hotfixv4.microsoft.com/Microsoft%20Word%202013/sp1/word2013kb2837674fullfilex86glb/15.0.4551.1508/free/471263_intl_i386_zip.exe
KB Article Number(s): 2849994
Language: All (Global)
Platform: i386
Location:
http://hotfixv4.microsoft.com/Microsoft%20Office%202013/sp1/mso2013kb2849994fullfilex86glb/15.0.4551.1508/free/471241_intl_i386_zip.exe
The issue with Free / Busy and OOF not getting set would take 24-36 hours to start working once the patch is applied.

Any Fix / Update For Microsoft Office 2013 Free/Busy Information Issue

Any official update / fix regarding the Microsoft Office 2013 Free/Busy Information Issue? (not the workaround I found to uninstall KB2837618
and re-create profile).
Reference: http://helpdesk.missouristate.edu/news/two-microsoft-updates-cause-problems-with-outlook-2013
Thanks a lot,
Moshe

Refer to the solution which delivery by Hypocrit from another thread with the same topic.
http://social.technet.microsoft.com/Forums/en-US/827a12f0-c785-43df-a71f-0b21aeffa176/outlook-2013-freebusy-fails-after-updates?forum=officeitpro
I've copied the replies below:
"With mfcmapi open your Profile under the Profile->Show Profile
then double-click "Outlook" or how your Profile is named
then double-click "Microsoft Exchange"
then double-click your mailaddress (both) and remove PR_DELETED_FOLDERCOUNT with value SMTP: or correct them"
http://mfcmapi.codeplex.com/releases/view/101020
Please Note: Since the web site is not hosted by Microsoft, the link may change without notice. Microsoft does not guarantee the accuracy of this information.
More reference post:
http://social.technet.microsoft.com/Forums/en-US/a926f0b5-0e66-4f43-8ac3-50791df16154/microsoft-office-2013-freebusy-information-issue?forum=officeitp
Tony Chen
TechNet Community Support

Free/Busy not working after mailbox migration to Exchange 2013

I'm in the process of migrating user mailboxes from Exchange 2007 to Exchange 2013
It seems that many of the users (not all) are having problems seeing free/busy once they have been migrated. If we remove the Outlook profile and recreate it, all is good. Problem is that this is happening to more and more people. Everyone
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Test-OutlookWebServices -ClientAccessServer Ex2013 -identity MyName -MailboxCredential $cred    Results in:
Autodiscover: Outlook Provider Failure
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The same if I run that command against the Exchange 2007 server.
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I should have mentioned that. Yes, OWA works perfectly for the affected users. Just as deleting their Outlook profile and recreating a new one does.
Results of Get-WebServicesVirtualDirectory:
Identity    : Exch2007Srvr\EWS (Default Web Site)
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ExternalUrl : https://legacy.company.com/EWS/Exchange.asmx
Identity    : Exch2013Srvr\EWS (Default Web Site)
InternalUrl : https://mail.company.com/ews/exchange.asmx
ExternalUrl : https://mail.company.com/ews/exchange.asmx
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https://autodiscover.company.com/autodiscover/autodisconver.xml starting
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Autodiscover to https://company.local/autodiscover/autodiscover.xml starting
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Autodiscover to https://company.local/autodiscover/autodisconver.xml Failed (0x80004005)
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https://autodiscover.company.local/autodiscover/autodisconver.xml starting
GetLastError=0; httpStatus=0
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Local autodiscover for company.local starting
Local autodiscover for company.local Failed (0x8004010F)
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Redirect check to
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Srv Record lookup for hydraforce.ads starting
Srv Record lookup for hydraforce.ads Failed(0x8004010F)
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Browsing to
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Hi,
Please switch to Outlook 2010 client and login OWA to check this issue.
The Microsoft Exchange Server 2010 Availability service makes free/busy information available to Outlook client. Then Outlook uses the Exchange Server 2010 Autodiscover service to obtain the URL of the Availability service. As you
mentioned, it failed to do a test of email autoconfiguration. So I suggest the following methods for troubleshooting
Please switch to Outlook 2010 client and login OWA to check this issue.
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Use Test-OutlookWebServices cmdlet to
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Blog for
reference to troubleshooting Autodiscover.
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

Outlook 2013/Exchange 2010 Free/Busy access issues.

Good Day Everyone,
I am running a Win 2008 R2 environment with Win7 users, using Exchange 2010 and Outlook 2013. Last week my users started experiencing issues with being able to view Free/Busy in the Calendar for any other user. I have checked past issues with this with patches
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Hi,
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To verify that, please test Outlook Autodiscover Connectivity:
http://technet.microsoft.com/en-us/library/bb123573.aspx
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http://technet.microsoft.com/en-us/library/bb201695.aspx
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LYNC 2013, Exchange 2013 / OWA presence not updating from calendar entries

Have a test environment of LYNC 2013 and EXCHANGE 2013.
No software clients - pure OWA access.
IM works within OWA and I can manually set availability which is seen correctly by other users. What does not happen is any calendar entries - they do not update the presence status (ie. does not go to busy when in a meeting ).
I did install Lync client 2013 and that did work ( and updated OWA ) - but I want a pure web environment without the need for additional software based clients.
Can this work? If so is there anything that can be checked to see where the issue is?
Thanks in advance.

Hi,
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http://office.microsoft.com/en-in/lync-help/what-is-lync-web-app-HA103699740.aspx
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http://office.microsoft.com/en-in/lync-help/lync-web-scheduler-HA103466460.aspx?CTT=5&origin=HA103699740
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Eason Huang
TechNet Community Support

Exchange 2010 Free/Busy Federation with vendor's Office 365 tenant

Here the situation,
ORG A
====
Exchange 2010 SP3 On-premise. No externally accessible CAS available/published (we are very secure and require VPN for Outlook/OWA from home/outside network)
ORG B
====
Office 365
ASK
===
ORG B is a vendor for ORG A and we would like to have federated free/busy sharing between the two organizations. I have read the steps about setting up a federation trust, configuring org relationships both ways, configuring autodiscover on our end.
My specific questions are,
1. Currently we don't have any externally published CAS servers. My assumption is we need atleast one (and probably more for fault tolerance) for federated free/busy sharing correct? We obviously don't want to place this in the DMZ/externally...so what are
the recommended configuration? Publish the CAS externally? Any other more secure recommendations? We don't have TMG or any other Microsoft solution for that purpose...are there any other options? We use Cisco IronPorts for inbound/outbound email.
2. Does this coexistence server have to be Exchange 2013 or will Exchange 2010 sp3 suffice?
3. Are there any other methods of accomplishing this ask? We don't want users to have to individually share calendars...so internet calendar sharing is out of the question.

Hi,
If the organization receives or sends Internet e-mail for the domain, we need to
configure an
internet facing CAS server.
For your reference, here are some articles that may be helpful to you:
Exchange 2010 SP1 and Exchange Online (Office 365) Calendaring:
http://blogs.technet.com/b/exchange/archive/2011/02/16/3412010.aspx
Federation in Office 365 and Exchange
http://community.office365.com/en-us/wikis/exchange/federation-in-office-365-and-exchange.aspx
Create a Federation Trust
http://technet.microsoft.com/en-us/library/dd335198.aspx
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You can't create a second organization when the domain is in the same forest, so you shouldn't have done that.
You're saying that SMTP messages are stuck in the queue? That can be caused by any number of problems, but my experience is that it is most likely one of the following. Look at the SMTP queue and see if any error code is listed, and post that
here.
1. In the main site, the site to which the messages are being sent, someone has modified the Default receive connector(s) in a way that the Exchange server can't connect. The most likely issues would be modifying the PermissionGroups or RemoteIPRanges
properties. Best practice is to not modify the Default receive connector (except maybe to add AnonymousUsers to the PermissionGroups to allow inbound mail), and instead create a new connector for the special purpose with the connection limitations supplied.
2. You have a firewall or relay device between the servers that's "helping" your SMTP connections (Cisco PIX firewalls are notorious for this, disable "SMTP Fixup") or breaking authentication. The servers must be able to connect on port 25 without
any molestation of the transactions.
Ed Crowley MVP "There are seldom good technological solutions to behavioral problems."

Free/busy information error for users whose primary SMTP is internal domain

We have a scenario where we have some users on our network who use s web-based mail service but have AD logins as they need access to internal resources (file and print).
We have been asked to set up access for these users to the meeting rooms. An initial idea was to create a mailbox for each of these people and set up them up with an email address in the internal domain (company.local.co.xx). This has allowed them to use
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Thanks for the response. Those were my initial thoughts too.
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Hi,
Since the OOF and OAB Urls can be retrieved properly from Autodiscover service, please directly access the OOF url from IE and see whether a proper XML file is returned.
Regards,
Winnie Liang
TechNet Community Support

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Hello,
I'm trying to use the "delivery reports" tool in ECP and it is not acting normally. Here's the situation:
When I try to search a mailbox ([email protected]) for mails that were sent to [email protected] (a distribution group) I only see results that were sent from [email protected] to [email protected] Not all the messages in [email protected]'s mailbox that were sent to [email protected]
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I have used Exchange Online, which should be almost the same as Exchange 2013 but this was not the behavior before. Can this be a wrong setting somewhere? Can it be related to anti-spam (GFI) software on the serer? Any ideas?

Hi,
How did you use delivery reports tool to track messages ? Is it like below?
*Mailbox to Search: [email protected]
Search for messages sent to: [email protected]
In general, it will show all the messages in [email protected] which were sent to
[email protected], however, if the mailbox has applied any retention policys to delete emails or move the emails to local pst, it may cause your issue.
More information about "Delivery Reports" for your reference:
Track Messages with Delivery Reports
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Niko Cheng
TechNet Community Support

Exchange 2013 Services Will Not Start

Server is a new setup with Server 2012 Standard. Installed Exchange 2013. Got everything up and running correctly.
Installed MySQL in prep for another application that required MySQL. MySQL installed C++ 2010 and required CGI for IIS. E-mail immediately stopped flowing. Restarted the server and now to just get to the log in screen takes 30+ minutes and most of the Exchange
services fail to start.
I removed MySQL and the C++ 2010. Ran a repair on C++2012 and still takes forever to get to the log in screen and the Exchange services are still failing.
Any ideas on what is going on?
Level Date and Time
Source Event ID
Task Category
Error 11/7/2012 2:51:14 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:51:14 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:51:14 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Error 11/7/2012 2:51:14 PM
Service Control Manager 7031
None The Microsoft Exchange Frontend Transport service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:51:06 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:51:06 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:51:06 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Error 11/7/2012 2:51:05 PM
Service Control Manager 7031
None The Microsoft Exchange Throttling service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Information 11/7/2012 2:51:01 PM
Service Control Manager 7036
None The Software Protection service entered the stopped state.
Error 11/7/2012 2:50:57 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:57 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:57 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Information 11/7/2012 2:50:56 PM
Service Control Manager 7036
None The Device Setup Manager service entered the stopped state.
Information 11/7/2012 2:50:56 PM
Service Control Manager 7036
None The Windows Modules Installer service entered the stopped state.
Information 11/7/2012 2:50:51 PM
Service Control Manager 7036
None The Portable Device Enumerator Service service entered the stopped state.
Error 11/7/2012 2:50:48 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:48 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:48 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Error 11/7/2012 2:50:47 PM
Service Control Manager 7031
None The Microsoft Exchange Throttling service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:46 PM
Service Control Manager 7031
None The Microsoft Exchange Mailbox Transport Delivery service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:39 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:39 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:39 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Information 11/7/2012 2:50:31 PM
Service Control Manager 7036
None The Windows Remote Management (WS-Management) service entered the running state.
Error 11/7/2012 2:50:31 PM
Service Control Manager 7031
None The Microsoft Exchange Information Store service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.
Error 11/7/2012 2:50:31 PM
Service Control Manager 7023
None "The Microsoft Exchange Information Store service terminated with the following error:
%%2414"
Information 11/7/2012 2:50:31 PM
Service Control Manager 7036
None The Microsoft Exchange Information Store service entered the stopped state.
Information 11/7/2012 2:50:31 PM
Service Control Manager 7036
None The User Access Logging Service service entered the running state.
Warning 11/7/2012 2:50:31 PM
Microsoft-Windows-WinRM 10154
None "The WinRM service failed to create the following SPNs: WSMAN/mail.XXXXXXX.net; WSMAN/mail.
Additional Data
The error received was 8344: %%8344.
User Action
The SPNs can be created by an administrator using setspn.exe utility."
Information 11/7/2012 2:50:31 PM
Microsoft-Windows-WinRM 10148
None "The WinRM service is listening for WS-Management requests.
User Action
Use the following command to see the specific IPs on which WinRM is listening:
winrm enumerate winrm/config/listener"
Information 11/7/2012 2:50:28 PM
Service Control Manager 7036
None The Software Protection service entered the running state.
Error 11/7/2012 2:50:28 PM
Service Control Manager 7031
None The Microsoft Exchange Throttling service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 5000 milliseconds: Restart the service.

It still applies to Exchange 2013 SP1 and Server 2012 R2.
Thank you so much. You really saved my day!

Exchange 2013 free/busy not seen by users in different mailbox database suddenly

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