Exchange ActiveSync Error

Hello,
WE have Exchange 2010 running in a DAG and everything has been working fine. We have 2 Sites 2CAS and 2Mbox in each site. For some reason when I try and activate a new device from Site2 I receive and error on the CAS server in Site1 which states;
The Client Access server doesn't have the InternalURL value set for the Microsoft-Server-ActiveSync virtual directory. This prevents Exchange ServiceDiscovery from finding the MobileSyncService information for user SERVERMBOX02.domain.com. At least one Client
Access server in the user's mailbox Active Directory site must have the InternalURL value set. The format for the InternalURL value is https://hostname/Microsoft-Server-ActiveSync
When I check the ActiveSync settings they are all set. I am only having this issue on adding a user that has a mailbox in Site2, if I try with a user in Site1 I dont have this problem. Does anyone have any suggestion on what might be causing the problem?
Thanks,
Gavin

Related: Exchange Server Using Wrong Active Directory Site
Mike Crowley | MVP
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Similar Messages

Microsoft Exchange ActiveSync Error Message using VersaMail

Device: Treo755p (Sprint), Palm Software
Platform: Windows 2000, Outlook 2003
When I go to my work e-mail account using VersaMail, the following message appears:
IT Policy Update. Your IT administrator has updated the password policy that applies to your phone. Press OK to go to the Security application now. You won't be able to sync with Exchange until you change your password.
When I click "OK," another message appears:
IT Policy Update. Your administrator requires a password with at least 152 characters.
When I click "OK,", it takes me to the Security settings on my phone. I've never set up a password on my phone before, so I don't know why this is happening. I already checked with the IT guy and they haven't changed anything on the server.
I tried a soft reset and nothing happened. I also tried to setting it up again as a new e-mail account, but Exchange ActiveSync isn't even an option when trying to pick the Mail Service. So something is screwy with the phone/software.
Post relates to: Treo 755p (Sprint)

Hello, I'm getting the same thing here, except I think I'm getting a better deal than some of you. It's only asking me for a 118-character password.
Post relates to: Treo 755p (Sprint)
Message Edited by timtrace on 10-27-2008 11:57 AM

Exchange 2010 - ActiveSync - Error:TooManyClientOperations

Hello,
For last 4 months, our mobile workforce is using ActiveSync access to Exchange 2010 in combination with McAfee Enterprise Mobility Management 12.0 that acts as an (kind of) ActiveSync proxy. Monitoring IIS logs on our Exchange CAS/MBX
server, I’ve noticed that one of our users recently started getting a lot of following errors:
Cmd=Sync&User=domain%5Cuser.name&DeviceId=SEC2FA0AC3DE555E&DeviceType=SAMSUNGSMG900F&Log=V121_LdapC1_RpcC24_RpcL63_Pk3978727234_Error:TooManyClientOperations_As:AllowedG_Mbx:server.domain.com_Throttle0_Budget:(A)Conn%3a0%2cHangingConn%3a0%2cAD%3a%24null%2f%24null%2f0%25%2cCAS%3a%24null%2f%24null%2f3%25%2cAB%3a%24null%2f%24null%2f0%25%2cRPC%3a%24null%2f%24null%2f1%25%2cFC%3a1000%2f0%2cPolicy%3aDefaultThrottlingPolicy%5Fcfff8eee-4334-
Mobile device has all the latest updates installed.
Searching Internet, only relevant article I managed to find is on Microsoft Exchange Japan blog:
http://blogs.technet.com/b/exchangeteamjp/archive/2014/07/24/3635022.aspx
As I cannot find any other reference on MaxNumberOfClientOperations, I am reluctant to make that change easily. I would also like to know is there any way to monitor what exactly is happening (e.g. I would like to have a way to get more
info on currently active operations that IIS log is reffering to).
Thanks, MiToZ

Hello Martin,
Thanks for answering. I am aware of Exchange Throttling Policy concept, but I am uncertain what is happening with this particular user and I am looking for ways to troubleshoot it further. Using ActiveSync troubleshooting script from Exchange Team Blog
(http://blogs.technet.com/b/exchange/archive/2012/01/31/a-script-to-troubleshoot-issues-with-exchange-activesync.aspx), I can
see that this user is not anywhere near our top users based on number of ActiveSync commands sent to our Exchange server. Is there any cmdlet, log or any other way that I could use to see currently (or at some point in time) active client
operations?
Thanks, MiToZ

Exchange ActiveSync has shut down because an unexpected critical error occurred

Hi,
At one point all phones stopped syncing and when checking event log i came to this error:
Exchange ActiveSync has shut down because an unexpected critical error occurred.
URL=
--- Exception start ---
Exception type: System.OutOfMemoryException
Exception message: Insufficient memory to continue the execution of the program.
Exception level: 0
Exception stack trace: at Microsoft.Exchange.Data.Storage.GenericListData`2.DeserializeData(BinaryReader reader, ComponentDataPool componentDataPool)
at Microsoft.Exchange.AirSync.DeviceBehaviorData.DeserializeData(BinaryReader reader, ComponentDataPool componentDataPool)
at Microsoft.Exchange.Data.Storage.DerivedData`1.DeserializeData(BinaryReader reader, ComponentDataPool componentDataPool)
at Microsoft.Exchange.Data.Storage.GenericListData`1.DeserializeData(BinaryReader reader, ComponentDataPool componentDataPool)
at Microsoft.Exchange.Data.Storage.GenericDictionaryData`3.DeserializeData(BinaryReader reader, ComponentDataPool componentDataPool)
at Microsoft.Exchange.Data.Storage.SyncState.DeserializeSyncStateTable(Int64 idxTable)
at Microsoft.Exchange.Data.Storage.SyncState.Deserialize(PropertyDefinition property)
at Microsoft.Exchange.Data.Storage.SyncState.Load(Boolean reloadFromBackend, PropertyDefinition[] additionalPropsToLoad)
at Microsoft.Exchange.Data.Storage.SyncState..ctor(SyncStateStorage syncStateStorage, StoreObject storeObject, SyncStateInfo syncStateInfo, Boolean syncStateIsNew)
at Microsoft.Exchange.Data.Storage.CustomSyncState.GetSyncState(SyncStateStorage syncStateStorage, Folder syncStateParentFolder, SyncStateInfo syncStateInfo, StoreObjectId storeObjectId)
at Microsoft.Exchange.Data.Storage.SyncStateStorage.GetCustomSyncState(SyncStateInfo syncStateInfo)
at Microsoft.Exchange.AirSync.GlobalInfo.LoadFromMailbox(MailboxSession mailboxSession, SyncStateStorage syncStateStorage, ProtocolLogger protocolLogger)
at Microsoft.Exchange.AirSync.Command.OpenSyncStorage(Boolean shouldOpenGlobalSyncState, Boolean shouldUseBudget)
at Microsoft.Exchange.AirSync.Command.WorkerThread()
--- Exception end ---
mail server has 35GBs of Ram, plenty of disk space, no extra transaction logs adding or anything like that. Right now phones work, but every other minute that error pops up and after sometime event 1013 is logged saying that Exchange activesync has been
loaded.
Thanks

Hi Luksharp
Is it happening only for Iphones or is it for all types of phones as well ?
What version of Exchange server you are running ?
Are you experiencing this issue after any recent upgrade or changes in CAS server ?
Just check the sync state policy refer below article
http://blog.chrislehr.com/2012/02/difference-in-policy-versions.html
Looks like Sync State Policy is loaded for user's mailbox from latest version of CAS server and it was contacted the lower version of CAS for mailbox access.
Just ensure all of your CAS servers are up to date with all mailbox and hub in correct versions.
Remember to mark as helpful if you find my contribution useful or as an answer if it does answer your question.That will encourage me - and others - to take time out to help you Check out my latest blog posts on http://exchangequery.com

The recent software update on my HTC One has caused errors with Exchange ActiveSync issues. Calendar, mail and tasks sync fine but contacts won't sync. How do you correct this?

The recent software update on my HTC One has caused errors with Exchange ActiveSync issues. Calendar, mail and tasks sync fine but contacts won't sync. How do you correct this?

I had the same problem. Here is what worked for me. Open the mail app and delete your exchange account (Settings > Delete Account). Then re-add your Exchange account. After this my Exchange contacts showed up again.

SBS 2011; Exchange ActiveSync problems in the middle of a migration

Hi
We're in the middle of a migration from SBS 2003 to SBS 2011 and are stuck in the lengthy process of moving users' mailboxes.
At this point, I have about 20 percent of the users' email on the SBS 2011 box, and the rest still on the SBS 2003 box.
Right now I have to quickly deal with an issue that's cropped up with Exchange ActiveSync:
I ran the Connectivity Analyzer for a user (this one's box had been migrated) and got the error below. By the looks of the error, I don't think it matters where the mailbox happens to reside ...
The SBS 2011 box has been set up using a migration install and the procedures listed in the MS migration docs.
At the rate we're going, it's still going to take a while to migrate these mailboxes. (The fact that they began tonight was actually an accident.) If mobile users can't get their mail, I'm going to have a big mess on my hands ...
What do I need to do to get this running properly for all users?
Thanks
CL
An ActiveSync session is being attempted with the server.
Errors were encountered while testing the Exchange ActiveSync session.
Additional Details
Elapsed Time: 793 ms.
Test Steps
Attempting to send the OPTIONS command to the server.
The OPTIONS response was successfully received and is valid.
Additional Details
HTTP Response Headers:
MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache
Public: OPTIONS, POST
Allow: OPTIONS
MS-Server-ActiveSync: 6.5.7638.1
MS-ASProtocolVersions: 1.0,2.0,2.1,2.5
Content-Length: 0
Date: Fri, 30 May 2014 08:49:48 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Elapsed Time: 205 ms.
Attempting the FolderSync command on the Exchange ActiveSync session.
The test of the FolderSync command failed.
Additional Details
An HTTP 403 forbidden response was received. The response appears to have come from Unknown. Body of the response: <body><h2>HTTP/1.1 403 Forbidden</h2></body>
HTTP Response Headers:
MicrosoftOfficeWebServer: 5.0_Pub
Pragma: no-cache
MS-Server-ActiveSync: 6.5.7638.1
Content-Length: 44
Content-Type: text/html
Date: Fri, 30 May 2014 08:49:48 GMT
Server: Microsoft-IIS/6.0
X-Powered-By: ASP.NET
Elapsed Time: 588 ms.

Hi --
Neither of the Exchange servers is publicly listed as the mail handler for this domain. Mail is preprocessed by a cloud spam filtering service before coming down. So I expect no changes in MX records -- not even a change in the spam filter's delivery IP
address, since that points to my firewall. I'll forward SMTP traffic to the new server when the time comes.
I was told by MS that moving the mailboxes would not disrupt anything as long as both SBS boxes were up and running. And despite what the Connectivity Analyzer showed, people in this office have been receiving email on their mobile phones all day. I've had
a few sporadic reports of people supposedly not getting email on their smartphones, but I can't see how anything I did (basically just move mailboxes at this point) could allow some people's phones to get mail while others' can't, when everyone was getting
mail yesterday.
I also have an odd report from someone who claims that his mobile phone is processing email just fine, but his MacBook running Entourage suddenly can't connect.
Oh well ... The day is over (at least for the workers). Hopefully by the time the workers return on Monday, I'll be back to having just one SBS box on the network.
The mailboxes are being moved A LOT faster than any of the documents I read warned me they would. One document said that a 75 GB database could take close to 48 hours to transfer. And this server's Exchange database was 67 GB ... But last night's
"accident" (I thought I was only prepping a new database when in fact the machine was actively moving email into it) resulted in about 40% of the mailboxes being completely moved by 8 a.m.. And since 5 p.m., when I restarted the move requests,
the machine has completed the moves of about 20% more mailboxes. So I expect this part to be over probably by early morning. (The ones that remain are the really big ones -- still, after I spent a week doing mailbox housekeeping.)
I was also warned about the lengthy conversion requirements for the public folders. I transferred those last weekend. The whole process was over with in less than four hours. Go figure ...
(The public folder transfer did have an annoying side effect -- I kept receiving warning after warning via email from the SBS 2003 box about a high number of items in Exchange's send queues ...)
Thanks
CL

Exchange ActiveSync doesn't have sufficient permissions

In one of our cas servers getting the following error.
Anybody have any idea why this error kindly share.
Exchange ActiveSync doesn't have sufficient permissions to create the "CN=a,OU=b-Administrators,DC=comany,DC=domain,DC=domain " container under Active Directory user "Active Directory operation failed on SRVINFDCDR01.kfupm.edu.sa. This error is not retriable.
Additional information: Access is denied.
Active directory response: 00000005: SecErr: DSID-031521D0, problem 4003 (INSUFF_ACCESS_RIGHTS), data 0
Make sure the user has inherited permission granted to domain\Exchange Servers to allow List, Create child, Delete child of object type "msExchangeActiveSyncDevices" and doesn't have any deny permissions that block such operations.
Details:%3
Ashraf

Some times you have to do this.
Start Active Directory Users and Computers.
Click View, and then click to enable Advanced Features.
Right-click the object where you want to change the Exchange Server permissions, and then click
Properties.
Note You can change permissions against a user, an organizational unit, or a domain.
On the Security tab, click Advanced.
Click Add, type Exchange Servers, and then click
OK.
In the Apply to box, click Descendant msExchActiveSyncDevices objects.
Under Permissions, click to enable Modify Permissions.
Click OK three times.

Versamail and Exchange Activesync

I currently own a Treo 755p with Verizon service. I have been trying to set up my Versamail v3.5.5 with Exchange Activesync and I keep getting errors when I try to set it up. It used to work when my company was using Exchange 200, but ever since my company switched to Exchange 2007 I have been getting these errors. In reading some of the forums it looks as though Versamail 3.5 does not support Exchange 2007. If that is the case is there going to be any update released, or is there anything I can do to get Versamail to work with Exchange 2007, assuming that is the problem? Thanks for your help
Post relates to: Treo 755p (Verizon)

Well after reading your response I reset my settings for exchange in versamail and everything seemed to work just fine.The email, calendar, and contacts synced. Everything was running fine yesterday but when I tried to sync today I got the same error that was appearing before. The error message I am getting is listed below.
AirSAMSAtateMachince.c 3672 6 401
Unauthorized Connection:Keep-Alive
Content-Length: 1539
Date: Sun 12, Oct 2008
03:41:17 GMT Content-
I don't understand how it could work fine for a day and now it's not working. Any help is greatly appreciated
Post relates to: Treo 755p (Verizon)

MSExchange ActiveSync Error 1106

Looking for input on this. We are getting these sporadic errors on both CAS. Each time followed by 4999 and 1334 (ASP 2.0).
Everytime the device is an Android OS (different versions). AS Virtual Dir set to Basic Auth, Ignore Client Certs.
Exchange ActiveSync has shut down because an unexpected critical error occurred.
URL=/Microsoft-Server-ActiveSync/default.eas?Cmd=ValidateCert&User=xxxx%5Cxxxxxxx&DeviceId=xxxxxxxxxxx&DeviceType=SAMSUNGSCHI545
--- Exception start ---
Exception type: System.AccessViolationException
Exception message: Attempted to read or write protected memory. This is often an indication that other memory is corrupt.
Exception level: 0
Exception stack trace:    at Microsoft.Exchange.Security.Cryptography.CapiNativeMethods.CertGetCertificateChain(SafeChainEngineHandle engine, IntPtr pCertContext, IntPtr time, SafeCertStoreHandle hAdditionalStore, CertChainParameter&
parameters, ChainBuildOptions flags, IntPtr reserved, SafeChainContextHandle& chainContext)
   at Microsoft.Exchange.Security.Cryptography.X509Certificates.ChainEngine.Build(X509Certificate2 certificate, ChainBuildOptions options, ChainBuildParameter parameter, X509Store additionalStore)
   at Microsoft.Exchange.Security.Cryptography.X509Certificates.X509CertificateCollection.ValidateCertificate(X509Certificate2 certificate, IEnumerable`1 emails, X509KeyUsageFlags expectedUsage, Boolean checkRevocation, X509Store store, TimeSpan
connectionTimeout, TimeSpan retrievalTimeout, ChainContext& context)
   at Microsoft.Exchange.Security.Cryptography.X509Certificates.X509CertificateCollection.ValidateCertificate(X509Certificate2 certificate, IEnumerable`1 emails, X509KeyUsageFlags expectedUsage, Boolean checkRevocation, X509Store store, ChainContext&
context)
   at Microsoft.Exchange.AirSync.CertificateManager.ValidateCertificates(List`1 certificateChainList, List`1 certificateList, Boolean checkCRL, Int32 hashCodeForTracing, MailboxLogger mailboxLogger)
   at Microsoft.Exchange.AirSync.ValidateCertCommand.ProcessCommand()
   at Microsoft.Exchange.AirSync.ValidateCertCommand.ExecuteCommand()
   at Microsoft.Exchange.AirSync.Command.WorkerThread()
--- Exception end ---

TestExchangeConnectivity ActiveSync gives me a warning here:
Analyzing the certificate chains for compatibility problems with Windows Phone devices.
Potential compatibility problems were identified with some versions of Windows Phone.
<label for="testSelectWizard_ctl12_ctl06_ctl04_ctl02_ctl01_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
The certificate is trusted on Windows
Phone 7 and later versions. Devices running Windows Mobile 6.0 or
earlier may not be able to sync. Root = CN=VeriSign Class 3 Public
Primary Certification Authority - G5, OU="(c) 2006 VeriSign, Inc. - For
authorized use only", OU=VeriSign Trust Network, O="VeriSign, Inc.",
C=US.
Elapsed Time: 5 ms.

Testing of Autodiscover for Exchange ActiveSync failed.

Hello Friends,
Attempting the Autodiscover and Exchange ActiveSync test (if requested). Testing of Autodiscover for Exchange ActiveSync failed.
Additional Details
Elapsed Time: 2573 ms.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service couldn't be contacted successfully by any method.
Additional Details
Elapsed Time: 2573 ms.
Test Steps
Attempting to test potential Autodiscover URL https://domain.no/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Test Steps
Attempting to resolve the host name domain.no in DNS.
The host name resolved successfully.
Additional Details
Testing TCP port 443 on host domain.no to ensure it's listening and open.
The port was opened successfully.
Additional Details
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Test Steps
Attempting to test potential Autodiscover URL https://autodiscover.domain.no/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Additional Details
Elapsed Time: 1087 ms.
Test Steps
Attempting to resolve the host name autodiscover.domain.no in DNS.
The host name resolved successfully.
Additional Details
Testing TCP port 443 on host autodiscover.domain.no to ensure it's listening and open.
The port was opened successfully.
Additional Details
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Additional Details
Elapsed Time: 419 ms.
Test Steps
The Microsoft Connectivity Analyzer is attempting to obtain the SSL certificate from remote server autodiscover.domain.no on port 443.
The Microsoft Connectivity Analyzer successfully obtained the remote SSL certificate.
Additional Details
Validating the certificate name.
Certificate name validation failed.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl01_ctl02_ctl01_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details
Attempting to contact the Autodiscover service using the HTTP redirect method.
The attempt to contact Autodiscover using the HTTP Redirect method failed.
Additional Details
Elapsed Time: 630 ms.
Test Steps
Attempting to resolve the host name autodiscover.domain.no in DNS.
The host name resolved successfully.
Additional Details
Testing TCP port 80 on host autodiscover.domain.no to ensure it's listening and open.
The port was opened successfully.
Additional Details
The Microsoft Connectivity Analyzer is checking the host autodiscover.domain.no for an HTTP redirect to the Autodiscover service.
The Microsoft Connectivity Analyzer failed to get an HTTP redirect response for Autodiscover.
Additional Details
Attempting to contact the Autodiscover service using the DNS SRV redirect method.
The Microsoft Connectivity Analyzer failed to contact the Autodiscover service using the DNS SRV redirect method.
Additional Details
Elapsed Time: 195 ms.
Test Steps
Attempting to locate SRV record _autodiscover._tcp.domain.no in DNS.
The Autodiscover SRV record wasn't found in DNS.
<label for="testSelectWizard_ctl12_ctl06_ctl00_ctl03_ctl00_tmmArrow">Tell
me more about this issue and how to resolve it</label>
Additional Details

Hi,
Please type the url below in IE and access it, see if there is certificate error.
https://autodiscover.domain.com/AutoDiscover/AutoDiscover.xml
Thanks,
Rebecca Tu
TechNet Community Support

Gmail Exchange Activesync Now Works??

So I had exchange activesync set up through gmail for my calendar and I had the mail turned on and it always gave an error because it didnt work with gmail. Well today all of a sudden it has started bringing the mail through. Anyone know if it official works now then?

Well I have been using it for Calendars and Contacts for quite some time now (with option for Mail turned off) and use IMAP for gMail (as I find this is just fine for me).
But pulling up their page about how to setup (same page I used before) after reading your post, I see them listing email push now.
http://www.google.com/mobile/products/sync.html#p=apple

ActiveSync Error RPC after update

HI All
After install the new BB update for the Q10, our CEO gets the following error on the exchange mail account, on one ells has this issue so think problem is on phone, please assist if possible.
Error RPC transaction with 1375175140 – ActiveSync provider

MajBarny wrote:
HI All
After install the new BB update for the Q10, our CEO gets the following error on the exchange mail account, on one ells has this issue so think problem is on phone, please assist if possible.
Error RPC transaction with 1375175140 – ActiveSync provider
maybe try these
How to use Outlook Web Access to log Exchange ActiveSync activity for a single mailbox http://www.blackberry.com/btsc/KB34552
How to test Microsoft ActiveSync connectivity
http://www.blackberry.com/btsc/KB34024
Click here to Backup the data on your BlackBerry Device! It's important, and FREE!
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Exchange ActiveSync - Exchange server down

We had a situation this weekend where the Exchange store didn't come up properly after a restart. Apparently, there was a sync pending for one of the iPhones when this happened, as the Application log was quickly flooded with error messages:
Unexpected Exchange mailbox Server error: Server: [sbs2.xxxxxx.com] User: [[email protected]] HTTP status code: [503]. Verify that the Exchange mailbox Server is working correctly.
This error was being posted about twice per second. While the error log getting hammered isn't ideal, the bigger issue was that the user's phone was rapidly draining the battery from all of the activity.
Does anyone know if there is a way to prevent this in the future?

Hi.. Welcome to the Palm forums. Well I will answer your questions as best I can. First here is a link for the Administrators Guide for MicroSoft Exchange Activesync http://www.palm.com/us/support/handbooks/treo/Treo650_ExchangeActiveSyncAdminGuide.pdf. As you look thru it you will see that when it is talking about your data it states that it syncronizes which means the device updates the server and visa versa when you sync. So in answer to your question, if you setup a 680 to sync to an exchange server does it sync or simply update the server? The exchange server has the ability for it to syncronize, both update each other. Now I am not a system administrator but I would strongly believe that feature can be modified on the server end and that may be the case with a free exchange server account. So what they are telling you is either they have their server set only to update the mobile device or they dont know how to set it up any other way. As expensive as the MicroSoft Exchange Activesync software is I would assume that full service would be for a fee. So in answer to question 1, yes an Exchange Server will syncronize (providing it is setup to do so). Now for question 2. In regards to the Pre, There's no special client application that we know of. You can connect the Pre as a mass-storage device via mini usb and drag-and-drop into preexisting folders made for those files. As for other types of syncing, such as Outlook, we have no information as to how that will work yet. The best information available (about the only information) is at www.palm.com/pre.
Post relates to: Centro (Sprint)

Exchange Activesync and multiple smtp addresses in same domain

Hi,
Could anyone help with this if it is possible via Exchange Activesync or a third party software?:
I have a domain user called UserA with three smtp addresses in exchange server 2007SP3 (1 primary -
[email protected] ) and 2-secondary -
[email protected] and
[email protected] ).
The user has been successfullly setup on an iphone with Exchange Activesync using the primary address. Now, the management wants UserA to be setup to receive mails for the other two secondary addresses using the Domain username
UserA on the same iphone.
Our Exchange team have tested the practicality of this on the iphone and doesn't seems possible; the error was ''Can't create account- An identical Exchange account already exists''
when this was attempted on iphone. Is this error IOS related or EAS.
I have searched everywhere for any documentations from microsoft or any of the smart phone vendors (please point to any link that may exist) to confirm this as a proof to the management.
Thanks.
Ajagbe T.I.

I'm seeing this same limitation and I'm needing to determine if it is an ActiveSync limitation from Exchange or if it maybe is a limitation of the mobile device.
I have customers who are delegates for multiple exchange mailboxes. For the sake of example I'll use the following:
John Smith ([email protected]) is a delegate on a shared mailbox ([email protected]) and a delegate for his boss, Cheryl Thompson ([email protected]).
John has an Iphone 4S running IOS7. He adds his exchange account ([email protected]) and accesses email/contacts/calendars on that account with no issues.
Next he adds the shared mailbox by putting [email protected] in as the email address of the account, but he uses jsmith with his password as his user credentials. The account is added and John is able to access the shared mailbox and calendars for
this account.
When he trys to add the 3rd account for his boss, he uses his boss' email address ([email protected]) with his jsmith credentials and he gets the following error: "Cannot Create Account: An identical Exchange account already exists."
Any idea of whether this is an Exchange 2010 limitation or an IOS limitation? The infrastructure we are using is Exchange 2010.
Todd Boring
MD Anderson Cancer Center

IPhone/iPad can't forward attachments via Exchange ActiveSync

We're currently moving from Exchange 2003 SP2 to Exchange 2010 SP1.
Most of our mailboxes are still on EX2003, however most of our services have been moved to EX2010.
Services such as mailflow; EAS; OWA; etc...
A week or two after cutting services over, a lot of our iPhone/iPad users started to experience the problem where they couldn't forward emails that contained attachments from their iPhones. They get a "Cannot Send Mail: An error occurred while delivering this message."
We did some initial testing with .txt; .doc; .pdf and found that most attachments would not go if they were bigger than 100KB.
We checked our EX2010 Exchange ActiveSync Mailbox Policies to see if there was a default maximum attachment size set.
There was none, so we set it for 40MB.
We also updated the refresh interval to 1 hr, however we still can't seem to forward emails that contain attachments.
Any solutions or suggestions would help.
I looked at other posts to try solutions offered there however have been unsuccessful
https://discussions.apple.com/thread/2191457?start=15&tstart=0
https://discussions.apple.com/thread/2283217?start=30&tstart=0

This is what worked for us:
Environment:
ActiveSync configured on Exchange 2003 SP2 running on Windows Server 2003 SP2with IIS 6
Issue:
Email message with attachment (regardless of attachmentsize) sent from a mobile device(smartphone, iPhone, iPad, etc.) remains “stuck” in mobile device’s Outbox, but NOT in Exchange account Outbox
No error message(s) displayed on mobile deviceor on Exchange server
NOTE:NO problems receiving/opening/reading Incoming emails that have attachments on a mobile device
Fix:
Go to the %SystemRoot%\Temp( WINNT\Temp or WINDOWS\Temp)directory on the Exchange server:
Click on the Security tab and add Authenticated Users
Grant AuthenticatedUsers the following permissions:
Modify
Read & Execute
List Folder Contents
Read
Write

Exchange ActiveSync Error

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