Exchange Server 2013 Outlook Anywhere issue

I am working on an issue with Outlook Anywhere in Exchange 2013 where external users cannot connect. This is a new server co-existing with an Exchange
2010 server that will soon be decommissioned.
When I run an Outlook Connectivity test on testexchangeconnectivity.com I get the following error. I am not seeing anything in the application or system logs.
I already applied CU 6 (which was released today) and am seeing the same results. Port 443 is exposed directly to the web (no TMG, load balancer, proxy server, or SSL accelerator). Any help would be greatly appreciated! 
Attempting to ping RPC proxy <external Exchange URL>.
RPC Proxy can't be pinged.
Additional Details
An unexpected network-level exception was encountered. Exception details:
Message: The remote server returned an error: (500) Internal Server Error.
Type: Microsoft.Exchange.Tools.ExRca.Extensions.MapiTransportException
Stack trace:
at Microsoft.Exchange.Tools.ExRca.Extensions.MapiRpcTestClient.PingProtocolProxy(String endpointIdentifier)
at Microsoft.Exchange.Tools.ExRca.Tests.MapiPingProxyTest.PerformTestReally()
Exception details:
Message: The remote server returned an error: (500) Internal Server Error.
Type: System.Net.WebException
Stack trace:
at System.Net.HttpWebRequest.GetResponse()
at RpcPingLib.RpcPing.PingProxy(String internalServerFqdn, String endpoint)
at Microsoft.Exchange.Tools.ExRca.Extensions.MapiRpcTestClient.PingProtocolProxy(String endpointIdentifier)
Elapsed Time: 290 ms.

Hi,
Does the issue only happen to your Exchange 2013 external users? How about Exchange 2010 users?
Please make sure the external host name in your external Exchange URL is pointed to your Exchange 2013 in public DNS. For your coexistence environment, please make sure the Outlook Anywhere configurations are correct in both Exchange 2010 and Exchange 2013.
We can run the following command to check it:
Get-OutlookAnywhere | FL
If the configuration is not correct, we can run the following command to set it(supposing the mail.domain.com is your External host name):
For Exchange 2010:
Set-OutlookAnywhere -Identity “E14-01\Rpc (Default Web Site)” -ClientAuthenticationMethod Basic -SSLOffloading $False -ExternalHostName mail.domain.com -IISAuthenticationMethods NTLM, Basic
For Exchange 2013:
Set-OutlookAnywhere -Identity "E15-01\Rpc (Default Web Site)" -InternalHostname mail.domain.com -ExternalHostname mail.domain.com -InternalClientAuthenticationMethod Ntlm -ExternalClientAuthenticationMethod Basic -ExternalClientsRequireSsl
$True -InternalClientsRequireSsl $true
After all settings, please recycle MS Exchange RPCProxy AppPools and Default AppPools on both Exchange 2013 and Exchange 2010. Then restart IIS service by running IISReset /noforce from a command prompt window.
Regards,
Winnie Liang
TechNet Community Support

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  • Exchange server 2013 Installation issue

    Dear Experts,
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    RAM -8GB
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    04/13/2015 08:41:02.0303] [0] **********************************************
    [04/13/2015 08:41:02.0303] [0] Starting Microsoft Exchange Server 2013 Service Pack 1 Setup
    [04/13/2015 08:41:02.0303] [0] **********************************************
    [04/13/2015 08:41:02.0303] [0] Local time zone: (UTC+05:30) Chennai, Kolkata, Mumbai, New Delhi.
    [04/13/2015 08:41:02.0303] [0] Operating system version: Microsoft Windows NT 6.2.9200.0.
    [04/13/2015 08:41:02.0328] [0] Setup version: 15.0.847.32.
    [04/13/2015 08:41:02.0328] [0] Logged on user: WIN-4D2C2JMF5R1\Administrator.
    [04/13/2015 08:41:02.0336] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
    [04/13/2015 08:41:02.0368] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
    [04/13/2015 08:41:02.0600] [0] Command Line Parameter Name='sourcedir', Value='C:\Softwares\Exch-13'.
    [04/13/2015 08:41:02.0615] [0] Command Line Parameter Name='mode', Value='Install'.
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    [04/13/2015 08:41:02.0632] [0] The registry key, HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\ExchangeServer\V15\Setup, wasn't found.
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    [04/13/2015 08:41:13.0794] [0] Finished loading screen CopyFilesPage.
    [04/13/2015 08:41:15.0033] [0] Disk space required: 1826493368 bytes.
    [04/13/2015 08:41:15.0033] [0] Disk space available: 46620041216 bytes.
    [04/13/2015 08:42:55.0484] [0] Finished loading screen InitializingSetupPage.
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    [04/13/2015 08:43:13.0922] [0] Setup is choosing the domain controller to use
    [04/13/2015 08:43:28.0885] [0] Setup is choosing a local domain controller...
    [04/13/2015 08:43:32.0221] [0] [ERROR] Setup encountered a problem while validating the state of Active Directory: Active Directory server 
    is not available. Error message: Active directory response: The LDAP server is unavailable. 
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    [04/13/2015 08:43:32.0335] [0] [ERROR] Active Directory server 
    is not available. Error message: Active directory response: The LDAP server is unavailable.
    [04/13/2015 08:43:32.0366] [0] [ERROR] The LDAP server is unavailable.
    [04/13/2015 08:43:32.0366] [0] Setup will use the domain controller ''.
    [04/13/2015 08:43:32.0366] [0] Setup will use the global catalog ''.
    [04/13/2015 08:43:32.0596] [0] No Exchange configuration container was found for the organization. Message: 'Active Directory server 
    is not available. Error message: Active directory response: The LDAP server is unavailable.'.
    [04/13/2015 08:43:32.0707] [0] The following roles have been unpacked:
    [04/13/2015 08:43:32.0721] [0] The following datacenter roles are unpacked:
    [04/13/2015 08:43:32.0739] [0] The following roles are installed:
    [04/13/2015 08:43:32.0739] [0] The local server does not have any Exchange files installed.
    [04/13/2015 08:43:32.0834] [0] Server Name=WIN-4D2C2JMF5R1
    [04/13/2015 08:43:33.0032] [0] Setup will use the path 'C:\Softwares\Exch-13' for installing Exchange.
    [04/13/2015 08:43:33.0084] [0] The installation mode is set to: 'Install'.
    [04/13/2015 08:43:51.0460] [0] Exchange organization name is required for this mode.
    [04/13/2015 08:43:51.0460] [0] Active Directory Initialization status : 'False'.
    [04/13/2015 08:43:51.0472] [0] Schema Update Required Status : 'False'.
    [04/13/2015 08:43:51.0472] [0] Organization Configuration Update Required Status : 'False'.
    [04/13/2015 08:43:51.0472] [0] Domain Configuration Update Required Status : 'False'.
    [04/13/2015 08:43:51.0536] [0] Applying default role selection state
    [04/13/2015 08:43:51.0565] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:43:51.0565] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:43:51.0565] [0] InstallModeDataHandler has 0 DataHandlers
    [04/13/2015 08:43:51.0565] [0] RootDataHandler has 1 DataHandlers
    [04/13/2015 08:43:52.0848] [0] CurrentResult launcherbase.maincore:90: 0
    [04/13/2015 08:43:53.0067] [0] Finished loading screen WelcomePage.
    [04/13/2015 08:44:06.0654] [0] Finished loading screen EULAPage.
    [04/13/2015 08:44:10.0679] [0] Finished loading screen RecommendedSettingsPage.
    [04/13/2015 08:44:13.0814] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:13.0814] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:13.0814] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:13.0844] [0] InstallModeDataHandler has 8 DataHandlers
    [04/13/2015 08:44:14.0048] [0] Finished loading screen RoleSelectionPage.
    [04/13/2015 08:44:18.0619] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:18.0619] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:18.0619] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:18.0632] [0] InstallModeDataHandler has 9 DataHandlers
    [04/13/2015 08:44:18.0632] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:18.0632] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:18.0632] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:18.0632] [0] InstallModeDataHandler has 10 DataHandlers
    [04/13/2015 08:44:18.0632] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:18.0632] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:18.0632] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:18.0632] [0] InstallModeDataHandler has 11 DataHandlers
    [04/13/2015 08:44:18.0648] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:18.0648] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:18.0648] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:18.0648] [0] InstallModeDataHandler has 12 DataHandlers
    [04/13/2015 08:44:22.0644] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:22.0644] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:22.0644] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:22.0644] [0] InstallModeDataHandler has 13 DataHandlers
    [04/13/2015 08:44:22.0644] [0] Setup is determining what organization-level operations to perform.
    [04/13/2015 08:44:22.0644] [0] Because the value was specified, setup is setting the argument OrganizationName to the value First Organization.
    [04/13/2015 08:44:22.0644] [0] Setup will run from path 'C:\Windows\Temp\ExchangeSetup'.
    [04/13/2015 08:44:22.0656] [0] InstallModeDataHandler has 14 DataHandlers
    [04/13/2015 08:46:00.0423] [0] Finished loading screen InstallationSpaceAndLocationPage.
    [04/13/2015 08:46:28.0427] [0] Finished loading screen ExchangeOrganizationPage.
    [04/13/2015 08:46:30.0221] [0] Finished loading screen
    Regards
    Biswajeet

    Hi,
    Please find the DC Health check report.
    Microsoft Windows [Version 6.2.9200]
    (c) 2012 Microsoft Corporation. All rights reserved.
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    Performing initial setup:
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          Starting test: Advertising
             ......................... EX-13 passed test Advertising
          Starting test: FrsEvent
             ......................... EX-13 passed test FrsEvent
          Starting test: DFSREvent
             ......................... EX-13 passed test DFSREvent
          Starting test: SysVolCheck
             ......................... EX-13 passed test SysVolCheck
          Starting test: KccEvent
             ......................... EX-13 passed test KccEvent
          Starting test: KnowsOfRoleHolders
             ......................... EX-13 passed test KnowsOfRoleHolders
          Starting test: MachineAccount
             ......................... EX-13 passed test MachineAccount
          Starting test: NCSecDesc
             ......................... EX-13 passed test NCSecDesc
          Starting test: NetLogons
             ......................... EX-13 passed test NetLogons
          Starting test: ObjectsReplicated
             ......................... EX-13 passed test ObjectsReplicated
          Starting test: Replications
             ......................... EX-13 passed test Replications
          Starting test: RidManager
             ......................... EX-13 passed test RidManager
          Starting test: Services
             ......................... EX-13 passed test Services
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                Event String:
                DCOM was unable to communicate with the computer fec0:0:0:ffff::2 us
    ing any of the configured protocols; requested by PID      4e4 (C:\Windows\syste
    m32\dcdiag.exe).
             An error event occurred.  EventID: 0x0000272C
                Time Generated: 04/14/2015   18:02:02
                Event String:
                DCOM was unable to communicate with the computer fec0:0:0:ffff::3 us
    ing any of the configured protocols; requested by PID      4e4 (C:\Windows\syste
    m32\dcdiag.exe).
             ......................... EX-13 failed test SystemLog
          Starting test: VerifyReferences
             ......................... EX-13 passed test VerifyReferences
       Running partition tests on : ForestDnsZones
          Starting test: CheckSDRefDom
             ......................... ForestDnsZones passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... ForestDnsZones passed test
             CrossRefValidation
       Running partition tests on : DomainDnsZones
          Starting test: CheckSDRefDom
             ......................... DomainDnsZones passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... DomainDnsZones passed test
             CrossRefValidation
       Running partition tests on : Schema
          Starting test: CheckSDRefDom
             ......................... Schema passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... Schema passed test CrossRefValidation
       Running partition tests on : Configuration
          Starting test: CheckSDRefDom
             ......................... Configuration passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... Configuration passed test CrossRefValidation
       Running partition tests on : NETMAGIC
          Starting test: CheckSDRefDom
             ......................... NETMAGIC passed test CheckSDRefDom
          Starting test: CrossRefValidation
             ......................... NETMAGIC passed test CrossRefValidation
       Running enterprise tests on : NETMAGIC.IN
          Starting test: LocatorCheck
             ......................... NETMAGIC.IN passed test LocatorCheck
          Starting test: Intersite
             ......................... NETMAGIC.IN passed test Intersite
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    Biswajeet

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