Executive Escalation - Verizon and Midland Credit Managment

Verizon and Midland Credit Management (Encore Capital Group),
I'm writing this blog as I need to find resolution to an issue that is affecting my wife and she is very frustrated and upset. Please understand we are in the process of refinancing our house and this negative credit score is affecting our ability to refinance our house and I cannot continue to have this undo stress placed upon her.
We've followed the path of contacting both parties (Verizon and MCM) on several occasions with no resolution in what seems to be a very simple account to correct, I run some of the largest BPO call centers in the world so I understand in great detail how customer escalations are handled and when both companies are not talking with one another to resolve issues such as this the outcome is unfortunately what my wife and I are dealing with.
Summarizing, my wife previously worked for Qwest in their corporate office (now Centurylink) in Denver. She had a cell phone through them (303) 517-XXXX, that phone number and account was closed out. We found out when refinancing our home loan recently that their was a outstanding balance from Verizon that was affecting our her credit score. She has perfect credit above 800 and we were confused as to what this was. We found out that an account had been opened up under her name with two phone numbers with the address of the account at the Qwest corporate office (not our home address).
VZW usuage and bill was coming from two other numbers that we are not familiar with account 4713XXXXX - (303) 507-XXXX and (303) 437-XXXX. They referred to them as a Level 1 and a Level 2 (sub accounts) - neither company could tell me which was the level 1 and which was the level 2. Again, they couldn't give us numbers because the numbers had been erased. Below are the details:
VZW sent me to collection for a $395. The collection company (MCM) has limited information - only the last bill. And VZW has information, but can't see the numbers, only that the accounts were being used and paid for (PLEASE TAKE NOTE AS WELL MY WIFE AND I HAD MOVED TO AFRICA WHEN THESE NUMBERS AND CHARGES WERE HAPPENING). The numbers that are associated with the collection are: 303.437.XXXX and303.507.XXXX and had a billing address of 1801 California St. and being paid for pretty regularly. (NOTE THIS IS THE KEY PIECE, THE ACCOUNT ASSOCIATED WITH THESE NUMBERS WAS BEING PAID. IF YOU DETERMINE WHO WAS MAKING THE PAYMENTS THAT IS WHO THE ACCOUNT BELONGS TO-VERY SIMPLE RESOLUTION).
These numbers were set up August 25, 2008 - account 47132XXXX (303) 507-XXXX and (303) 437-XXXX. Below is the information that was relayed to us with payments made on the account. AGAIN - IF YOU DETERMINE WHO WAS MAKING THE PAYMENTS THAT IS WHO THE ACCOUNT BELONGS TO. We told that several times to many departments within Verizon and MCM.
September 2008 - no payment
October 2008 - payment made $228
November 2008 - payment made $353.23
December 2008 - no payment
January 2009 - payment $267.34
Feb 2009 - Nov. 2009 - consistent payments made $120.14
Dec 2009 - no payment
Jan. 2010 - April 2010 - no payment
April 2010 - VZW stops service
Simply what we believed happened is either someone at Qwest (now centurylink) accidentally set this up under her name or someone fraudulently set this up under her name. To me it doesn't make sense given the high dollar amounts they were paying consistently on the account that it was fraudulently set up.
Your companies are unfortunately putting me in a very undesirable position given the exposure I've had to how customers can use various media and social channels to bring to light issues such as this - especially given the things this is not allowing us to do with our house refinance and the stress it is putting on my wife. I'm demanding that this account be extensively researched and then deleted from all credit reporting agencies. My request is very simple, please assign someone from each company to look - and work together - into this extensively and resolve this issue.
If I do not hear from you and significant progress is made by Friday September 28th I will proceed with ensuring that is resolved through the appropriate channels as we feel we are being held hostage by this issue.

Good evening,
I am truly sorry for the difficulties this has caused you and your family as well as my sincerest apologies for my delayed response due to our volume. As Jim mentioned this forum is mainly driven by Customer to Customer assistance, but I definitely want to help ensure I get you in the right direction.
As this account has been sent to a collections agency I would strongly recommend contacting our Recovery Department at 800-852-1922. They're available Monday through Friday 8:00am - 5:00pm.
Thank you,
MelissaM_VZW
Follow us on Twitter @vzwsupport

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regards
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In invoice its picking value from credit management.
here pricing procedure is changing.
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Edited by: EXPLORING MULTIDIMENSIONAL SAP on Sep 6, 2008 4:00 PM

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Pls anybody clarify my doubt in Credit management.
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Purpose
Outstanding or uncollectible receivables can spoil the success of the company greatly. Credit Management enables you to minimize the credit risk yourself by specifying a specific credit limit for your customers. Thus you can take the financial pulse of a customer or group of customers, identify early warning signs, and enhance your credit-related decision-making. This is particularly useful if your customers are in financially unstable industries or companies, or if you conduct business with countries that are politically unstable or that employ a restrictive exchange rate policy.
Integration
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If you are using both the Accounts Receivable (FI-AR) component to manage your accounting and the Sales and Distribution (SD) component for sales processing, you can also use Credit Management to issue credit limits for your customers. You can make settings in Customizing to decide the scope of the check and at what stage in the process (for example, order entry, delivery or goods issue) a credit limit should take place. General information functions are also available for use with credit checks.
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Hope this helps you.
Do award points if you found them useful.
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P.S. you can send me a mail at my mail id [email protected] for any specific details

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hello, friend.
maximum open items is helpful for you if the customer is still within credit limit but has overdue open items.
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