Explorer folder update issues Server 2008 R2 Terminal Server

Hi Folks,
We are having a few issues here. We have a cluster of 5 Server 2008 X64 R2 SP1 Terminal Servers running Citrix Xenapp 6. Our file server is a Server 2008 R2 SP1 server also. All servers are virtualised on ESX vSphere 4.0 and are connected to an EMC
FC SAN.
The users have an application which references a mapped drive (K in this example). This mapped drive is populated with contents from a network scanner. The file extensions change from PDF, JPEG, JPG and GIF. The files are stored on the 2K8 X64 R2 file server.
This all works fine, however the users are getting intermittent 'refresh' problems if you will. Sometimes after the user scans to the folder they will not see the item which was scanned however another user on the _same_ server will be able to see the item
that has just been scanned to file. If I login to the server via remote desktop I can also see the files also. It can take from 2minutes to 30minutes before the users explorer will actually refresh and be able to see the files. During this time if the user
creates a folder in the my documents which is also redirected/hosted on the 2K8 R2 file server they see the changes immediately. If the user logs in and logs out of the Terminal Server the file which was scanned is immediately available to the user.
**NOTE** this problem does not occur every time
Below is a list of the things that I have tried
Changing the Icon size and layout under explorer
Changing the layout from thumbnails to list etc
Disabled SMB 2.0
Completed SMB tuning for Xenapp and Explorer on the limit of concurrent connections etc
Disabled Windows Search
Disabled Indexing
Changed the folder to be both offline and online
Index offline and online folders
Disabled "Client for Microsoft Networks" on the network card
Disabled IPV6 on both Terminal Servers and File server
Ran filemon in compatibility mode on the file server (I can see the file being created)
I have changed the scanning location on the 2K8 R2 file server to no avail
I have checked the file share and it is indeed set to Maximum allow concurrent connections
Checked Perfmon and the disk queue is running about 0.4
I'm now at a loss.. any advise would be great! thanks folks.

Hi,
Does this issue happen on a Windows client? Like the Windows 7 and Windows XP.
Meanwhile, I would give you the following suggestions for your reference:
1.
By default, Windows Explorer generates a lot of SMB traffic - which can result in poor file server performance in some circumstances.
However, some of this traffic is superfluous and can be reduced - for example:
•Searches for Desktop.ini files used for folder customization
•Periodic refreshes of folder contents
•Searches for supporting library (.dll) files
•Individual file details and attributes pulled for each file
•Thumbnail extraction
There are some registry changes you can implement to optimize the SMB traffic being generated.
Import the settings below on client machines.
Terminal Servers running in Application Mode should be considered client machines in this scenario.
Windows Registry Editor Version 5.00
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer]
"UseDesktopIniCache"=dword:00000001
"NoRemoteRecursiveEvents"=dword:00000001
"NoRemoteChangeNotify"=dword:00000001
"StartRunNoHOMEPATH"=dword:00000001
"NoRecentDocsNetHood"=dword:00000001
"NoDetailsThumbnailOnNetwork"=dword:00000001
[HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\MRXSmb\Parameters]
"InfoCacheLevel"=dword:00000010
[HKEY_CLASSES_ROOT\*\shellex\PropertySheetHandlers\CryptoSignMenu]
"SuppressionPolicy"=dword:00100000
[HKEY_CLASSES_ROOT\*\shellex\PropertySheetHandlers\{3EA48300-8CF6-101B-84FB-666CCB9BCD32}]
"SuppressionPolicy"=dword:00100000
[HKEY_CLASSES_ROOT\*\shellex\PropertySheetHandlers\{883373C3-BF89-11D1-BE35-080036B11A03}]
"SuppressionPolicy"=dword:00100000
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\explorer\SCAPI]
"Flags"=dword:00100c02
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager]
"SafeDllSearchMode"=dword:00000001
"SafeProcessSearchMode"=dword:00000001
For more information:
Windows Explorer and SMB Traffic
http://blogs.technet.com/b/askperf/archive/2007/09/21/windows-explorer-and-smb-traffic.aspx
2.
Please try to temporarily disable all firewall and anti-virus software to check whether this issue can be fixed.
3.
Please check if the problematic user is still on one switch. If so, I would guess there is an issue on switch.
In this case, you’re using Citrix when this issue happens. I suggest you contact Citrix engineer to particularly ask whether they saw the
similar issue running on Citrix and how to fix it.
Thanks.

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Hi ,
we are using windows server 2008 R2 terminal licensing server which is having 10 user CALs
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Hi,
Thank you for posting in Windows Server Forum.
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Hi,
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Date:          11/21/2014 3:23:02 PM
Event ID:      1026
Task Category: None
Level:         Error
Keywords:      Classic
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   at Microsoft.ActiveDirectory.WebServices.WindowsHostService.StartService(System.Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
   at System.Threading.ThreadHelper.ThreadStart(System.Object)
</Data>
</EventData>
</Event>

I compared the registry with a working system but the Counters - and all other keys - looked fine.
At the same time as upgrading a DC a colleague was updating an unrelated server, and he started to see similar events in the event log (but for the Dell OpenManage Essentials service, not ADWS). The error was complaining about KERNELBASE.dll which set my
spider sense tingling. We knew that this server had Windows Updates pending. Fully updating it solved the problem on that server.
I solved the ADWS problem in the end by fully Windows Updating the DC. In particular, the ADWS Service started successfully after installing KB2919355 and rebooting. That also
'unlocked' a further 59 updates pending.
After the in-place upgrade I always fully Windows Update but I'm 99% certain that KB2919355 did NOT show up when I did a Check for Updates straight after a reboot so I thought the DC was up-to-date. I then spent hours investigating the ADWS problem and rebooted
as part of the diagnostics. It was then that I noticed on the logon screen that there were updates pending...
Moral of the story? Windows Update, then Update again, and again, and again. The length of time it takes to Windows Update after an upgrade from 2008R2 to 2012R2 is painful though.

Explorer folder update issues Server 2008 R2 Terminal Server

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