External dvd drive won't work on USB macBook air

External dvd drive won't work on my macBook air usb port. It works on older versions of air and iMac.
Any ideas. Tried the left shift, control, option and power button sumultaniously, but did not work.

I know that no one has replied yet, but figured out the issue. I called Applecare and they couldn't figure it out, so sent me to a genuis at the Apple store. They too couldn't figure it out and told me that it was a firmware issue with the Toshiba dvd external drive. When I got home, I thought I would try one more thing. I hooked it up to a powered hub and it works perfectly. I'm not sure why no one else thought of it, but glad that I did.

Similar Messages

External dvd drive won't work w/ iMac (10.5.8)

Just bought a new LaCie dvd rw w/ lightscribe. When I plug it into my iMac, the system profiler "sees" it through the firewire connection, but any disk I put into it won't mount. I plugged it in to my daughters PC & it was instantly recognized & disks were readable. Do I need a special driver or patch? I downloaded everything on the LaCie website w/ no luck. Thanks!

What OS version are you on? Normally you don't need anything (especially not a driver), but I remember from 10.5 that I had to download the disc recording support:
http://www.lacie.com/us/support/support_manifest.htm?id=10340
even though laCie insisted I didn't need it and that it was for earlier OS's, I downloaded and installed it and it worked in 10.5 (probably not in 10.6, most likely not in 10.7).
Also, depending on the options you have checked for showing/not showing CD/DVD on desktop, you may not see it - check Finder Preferences and iTunes as well.

My dvd drive won't work on my MacBook Pro.

I've looked through tons of forums on this subject but have only found people that have the same problem as me but no solutions. I slide in a store bought DVD movie it spins and whirs for a few seconds and then gets spit back out. No sign of it even reading the DVD at all. Please help.

Probably you have already read this article. If so ignore this reply.
http://support.apple.com/kb/HT2801

External Toshiba drive won't work on Mac after using on PC

My Toshiba External USB drive stopped working on my Mac air after I downloaded some files on a PC. It worked numerous times on the PC and then I brought it back home to use on Mac. Now, it won't show up on finder but can be found on Disk utility. I cannot manually mount it there. Repair disk and verify seem to finish but still won't mount. It was originally formatted as Mac OS Extended (Journaled). The PC did not prompt me to re-format or do anything to the Hard drive.
How can I get it to work on Mac again?
Thank you.

Good day haynechi,
If your external hard drive will not mount on your MacBook Air but it will show up in Disk Utility, you may need to erase the hard drive in order to get it to show up on the Mac again. NOTE - this process will destroy any data on the drive, so be sure you have anything on there backed up somewhere else before you begin!
Use the steps in this article -
Disk Utility 12.x: Erase a disk, CD, or DVD
Thanks for using Apple Support Communities.
Safe computing,
Brett L

So, now my CD/DVD drive won't work

I made the BIG mistake of upgrading to LION last week.   Up until that moment, EVERYTHING was working fine on my MAC.   I downloaded the software just fine but when I went to install it I received a message saying my hard drive was full.   I'm sure that I had plenty of room left and would have thought that if it was full I would have received that message PRIOR to the download.   Nevertheless, I tried it again. This time I received a message saying that there was something wrong with my hard drive and it needed repairing.   I did the verification and tried to do the repair but it wouldn't work.
Made an appointment with the Apple Store, (at least I live near a store), and they went through all the diagnostics and said, "There is nothing wrong with your hard drive yet we are unable to install the upgrade ... meaning that my computer will not function. I had to buy a new hard drive and have them install LION on it.   Before I left the store I told the tech guy that I'd like to turn it on to make sure it would work ... guess what ... it wouldn't.   "I can't understand it", he said, "It was working just fine a few minutes ago."   I had him try it a few more times and then he advised me that they'd have to do it again and for me to come back (again).
So, now I have a new hard drive and a new operating system ... but I had to pay for it in cash, frustration, time, and lost data (my email archive mostly) ... BUT ... now my CD/DVD drive won't work.   I've had to reload software with an external drive.
What the **** ????
Anyone with some thoughts on this?
(Plus I've had to create a new MAC ID?   Why won't it accept my old account ID?)

Thank you again ... I wasn't aware of that bit of information.
I've never used Toast before but have heard of it. I just went to their website and watched a quick video. I'm a tad confused though ... is Toast able to rip movie DVD's before burning a copy?   I used to have some software that could do this but, of course, it's now gone with my new hard drive.

Installed itunes 6 and now CD/DVD drive won't work at all

I just bought a new ipod and installed the software and now my CD/DVD drive won't work at all. Here is my info: Could someone please help!!!
Microsoft Windows XP Professional Service Pack 2 (Build 2600)
Dell Computer Corporation Inspiron 5160
iTunes 6.0.4.2
CD Driver 2.0.4.3
CD Driver DLL 2.0.3.2
LowerFilters: ASAPIW2K (6.0.2.0),
UpperFilters: GEARAspiWDM (2.0.4.3),
Video Driver: NVIDIA GeForce FX Go5200 \GeForce FX Go5200
IDE\DiskFUJITSUMHT2080AH_______________________006C___, Bus Type ATA, Bus Address [0,0]
IDE\CdRomSONYDVD+-RW_DW-D56A____________________PDS7___, Bus Type ATA, Bus Address [0,0]
SCSI\CdRomROXIO__DVD-ROM_EMULATOR___, Bus Type SCSI, Bus Address [0,0]
If you have multiple drives on the same IDE or SCSI bus, these drives may interfere with each other.
Some computers need an update to the ATA or IDE bus driver, or Intel chipset. If iTunes has problems recognizing CDs or hanging or crashing while importing or burning CDs, check the support site for the manufacturer of your computer or motherboard.
Current user is administrator.
D: SONY DVD+-RW DW-D56A, Rev PDS7
Drive is empty.
E: ROXIO DVD-ROM EMULATOR, Rev
Drive is empty.
If anyone has a solution for this stupid problem that would be great.
Thanks

Yes, I suspect that it's the virtual drive emulator software you have there. I know nothing about that software and it doesn't look like the Roxio support page even mentions it, so it's probably software old enough that they're not supporting it anymore.
To uninstall any software, I would start with the "Add and Remove Programs" Control Panel. Uninstall it there, and then use the Microsoft Installer Cleanup Utility —
http://support.microsoft.com/default.aspx?kbid=290301
Download and install that. Run it and find the drive emulator software on the list and remove it there. And reboot and see if that has successfully removed it.
There is a work around that if we just remove the iTunes CD driver, you'll probably get your drive back, but you'll only be able to rip CDs, you won't be able to burn them without the iTunes CD driver installed. You do have some Pinnacle CD burning software installed. Are you currently using that or is that leftover cruft as well?

My iCloud password won't work in my MacBook Air but works in my IPhone5s.

My ICloud password won't work in my MacBook Air but works in my Iphone5s

Sorry, but your issue has nothing to do with Apple networking. You may get better results getting a solution if you repost to the iCloud area of the Apple Support Communities.

My airplay mirroring won't work with my macbook air, eventhoug my internet connection is very fast. The image will appear after 5 seconds.

My airplay mirroring won't work with my macbook air, eventhoug my internet connection is very fast. The image will appear after 5 seconds.

Mirroring is done over the local network so internet speed isn't relevant.
I would check istumbler.net to see if there is any interference

External Hard Drive Won't Mount Via USB

I have a Western Digital (Model #WD2500...) Hard Drive that is about 3 years old. I initially set it up on a PowerBook running Mac OS 10.3.x. I have two newer laptops both running Snow Leopard, and neither will recognize my drive via USB 2.0.
The weird part is that the drive will mount when connected via Firewire (400 in this case). My newest laptop is on of the new MacBook Pros and it only has Firewire 800. I'm guessing I could probably get a 400 to 800 Firewire cable, but it would be much easier to just use the USB 2.0 connection. Any idea why the drive won't mount over USB 2.0?
I went to the Western Digital site, and there didn't appear to be any new drivers or firmware for this product. The drive seems to run perfectly well over the Firewire connection, so I don't see what the issue is with USB. The documentation that came with the drive indicates that it should work with USB. This is very baffling to me, so any help would be greatly appreciated.
Thanks so much!!

In most external drive enclosures that have both USB and Firewire interfaces, the Firewire interface is able to draw enough power to run the drive. Firewire can provide up to 45 watts and up to 30 volts of power per port (not all devices supply the full wattage; my MacBook model provides up to 8 watts). USB 2.0 and earlier can only provide 5 volts at 500 milliamps (up to 2.5 watts). Some newer laptop drives are at or under 500 milliamps, but just barely, and the enclosure itself needs some power.
It sounds like the USB port on your enclosure is bad. Firewire is going to provide faster transfer rates anyway, and you don't have to bother with the power supply. Based on your comments, I suspect it still might be a bad power supply, or maybe it's not the right one for the drive. Those things are easy to mix up.
If you're brave enough to crack the external drive open, what you'll find inside is a standard off-the-shelf hard disk drive, with either a SATA or PATA interface, in an enclosure. You can move the drive to a new enclosure easily.

Playing movies on external DVD drive no longer works

I am no longer able to watch movies from an external dvd drive with my 2011 MacBook Pro. I'm using VLC.
The external dvd drive worked correctly until recently. Still works on another (Windows-based) machine. The DVD spins up, idles, but does not play. I've un-installed and re-installed VLC. No error messages given.
I'm fairly new to Macs. Is there something I can reset to get this working? I don't understand why this would just stop working on this one machine.

With the External HD still disconnected Restart the iMac and then re-connect the External HD.
Optionally if you have already reconnected the External HD, open Disk Utility and see if you can select and re-mount it using the blue Mount button.

DVD drive won't work after Mavericks upgrade

I upgraded to Mavericks from Snow Leopard, and ever since, my CD/DVD drive will not work. Discs spin, but then they are ejected. Doesn't matter what type of disc I put in.
The drive was working fine before I upgraded. I have reset the SMC and the NVRAM/PRAM, but the drive still isn't working.
Any suggestions for what else I can try?

Others here wouldnt recommend it, but on a new OS install, since I have a giant pile of HD, ...i just grab another HD and create a new fresh Time Machine backup
after its complete, I take the original HD with the OLD backup and format/erase it.
Im a tad too lazy to wait, as you yourself mentioned, 1 hour for TM just to PREPARE to backup. Nope, no,...not gonna do it.
I updated 4 Macs to Mavericks and id rather make a wholly NEW Time Machine backup on another HD and erase the original.
Since I keep about 12+ redundant archives of my important data, I have no worry on earth of ever losing data.
Time machine is a backup, NOT an archive for vital data.
Methodology to protect your data. Backups vs. Archives. Long-term data protection

CD/DVD Drive won't work - Help Please??

I have a fairly new laptop (2 months old maybe) running windows 7 pro 64-bit. The CD/DVD drive stopped working after I upgraded from Windows 7 Home Edition and installed iTunes so I'm not sure which one is causing the problem but I'm leaning towards iTunes based on what I've been reading... The disc drive is still listed under "My Computer" but it will not read any discs.
Here's the diagnostic info:
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite A665
iTunes 10.2.2.14
QuickTime 7.6.9
FairPlay 1.11.17
Apple Application Support 1.5.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.0.25
Apple Mobile Device Driver 1.55.0.0
Bonjour 2.0.5.0 (214.3)
Gracenote SDK 1.8.2.457
Gracenote MusicID 1.8.2.89
Gracenote Submit 1.8.2.123
Gracenote DSP 1.8.2.34
iTunes Serial Number 0046ADD00C0047B8
Current user is not an administrator.
The current local date and time is 2011-05-21 15:38:15.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb8f399e030d63143a78a520f6524b2b
iPodService 10.2.2.14 (x64) is currently running.
iTunesHelper 10.2.2.14 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp CDDVDW TS-L633Y, Rev TF20
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

Any ideas? Anyone? Still having the same issues here...
Microsoft Windows 7 x64 Business Edition Service Pack 1 (Build 7601)
TOSHIBA Satellite A665
iTunes 10.4.0.80
QuickTime 7.7
FairPlay 1.12.20
Apple Application Support 2.0.1
iPod Updater Library 10.0d2
CD Driver 2.2.0.1
CD Driver DLL 2.1.1.1
Apple Mobile Device 3.4.1.2
Apple Mobile Device Driver 1.57.0.0
Bonjour 3.0.0.2 (333.2)
Gracenote SDK 1.9.1.485
Gracenote MusicID 1.9.1.102
Gracenote Submit 1.9.1.133
Gracenote DSP 1.9.1.43
iTunes Serial Number 0042AE900CF73738
Current user is an administrator.
The current local date and time is 2011-08-08 16:10:23.
iTunes is not running in safe mode.
WebKit accelerated compositing is enabled.
HDCP is supported.
Core Media is supported.
Video Display Information
Intel Corporation, Intel(R) HD Graphics
**** External Plug-ins Information ****
No external plug-ins installed.
Genius ID: bb8f399e030d63143a78a520f6524b2b
iPodService 10.4.0.80 (x64) is currently running.
iTunesHelper 10.4.0.80 is currently running.
Apple Mobile Device service 3.3.0.0 is currently running.
**** CD/DVD Drive Tests ****
No drivers in LowerFilters.
UpperFilters: GEARAspiWDM (2.2.0.1),
D: TSSTcorp CDDVDW TS-L633Y, Rev TF20
Drive is empty.
Writing CD text is turned on in the preferences. If you’re having problems burning CDs, try turning this preference off.

External optical drive won't work on macbook pro retina.

I have a macbook pro retina which doesn's have an optical drive. I have bought an optical drive. When I plug it in and put a disk in I can hear the disk spinning and the light comes on but nothing happens on my mac. It doesn't seem to recognise it. Any suggestions?

Anniefb1 wrote:
I have a macbook pro retina which doesn's have an optical drive. I have bought an optical drive. When I plug it in and put a disk in I can hear the disk spinning and the light comes on but nothing happens on my mac. It doesn't seem to recognise it. Any suggestions?
Just had that happen to me.
First, run Disk Utility and see if the SuperDrive (it is an Apple SuperDrive isn't it?) is listed. Is the disk you inserted shown? If not, hold down the option key and click the Apple menu - choose System Information and when that shows up, choose USB. See if it's listed there. If it is but neither the drive nor the disk you inserted appears on the Desktop, the side bar of the Finder window, or Disk Utility, return it for a refund (if it's within 14 days of purchase) or a replacement. That's what I had to do a few hours ago and the replacement works as it should.
BTW, if you want the disk you inserted back, and pressing the trackpad as you reboot doesn't eject the disk, as a last resort run Terminal and enter (copy and paste the following)
/usr/bin/drutil eject
to try to force the disk to eject. It probably won't work (it didn't for me) but if it does, at least you get that disk back.

WD 1TB External Hard Drive won't work with Snow Leopard

Hi all,
I recently purchased a Western Digital 1TB External Hard Drive. It came formatted for Windows with NTFS, but I didn't think this was a problem as the packaging stated it could easily be reformatted for Mac OS. To cut a long story short, it couldn't. When I plugged it in to my Mac (iMac 21" i3) and tried to use Disk Utility to reformat it, partition it, whatever, it just wouldn't work always returning some sort of error. I resorted to using a Gparted Live CD and succesfully formated it to HFS+ but yet when I plugged it into my Mac it wouldn't mount the disk. After following advice to let Disk Utility 'Repair' the disk, this is the output:
Verify and Repair volume “external”
Checking non-journaled HFS Plus Volume.
Checking extents overflow file.
Unused node is not erased (node = 1458) [In red]
Checking catalog file.
Unused node is not erased (node = 5) [In red]
Checking multi-linked files.
Checking catalog hierarchy.
Invalid directory item count [In red]
(It should be 1 instead of 0)
Checking volume bitmap.
Volume bitmap needs minor repair for orphaned blocks [In red]
Checking volume information.
Invalid volume free block count [In red]
(It should be 244164065 instead of 244148705)
The volume external was found corrupt and needs to be repaired. [In red]
Error: Disk Utility can’t repair this disk. Back up as many of your files as possible, reformat the disk, and restore your backed-up files. [In red]
If anyone knows what this means, and more importantly anything I can do to try and fix this, I would really really appreciate the help!
(Obviously I see it says reformat the disk, but this is easier said than done. Now Gparted crashes when it tries to read it and Disk Utility hangs indefinitely if I try to do anything to it)

asad.a wrote:
I believe the reasons behind this must have something to do with the errors highlighted by the repair process (as copied above)- errors I don't understand.
Disk Utility can't repair NTFS volumes.
If the drive is not seriously damaged ...
Go to Disk Utility
Click on the external Drive (not on the existing partition)
Click on Partition section in Disk Utility
In the Pane under "Current Scheme" highlite the Partition and then click the "-" (minus) sign down left.
Click on the dropdown "Current Scheme" and choose a matching scheme
On Format choose "Mac OS extended journaled"
Click "Apply"
Message was edited by: lupunus / typo's fixed

Copying large files to external hard drive won't work

I tried looking for this all over google and here, and i could only find old threads that didn't end up with a clear answer, so i decided to post one of my own for the first time.
Basically, I have folders of music and movies that i'm trying to move over to the external hard drive (2tb WD my book studio using firewire 800) and at one point during the copy, the finder copy window will get stuck and won't move any further. So the copy doesn't go on, and even if i try to cancel it only the beachball starts rolling and finder won't respond until i restart or unplug my external.
The weird thing is that even when I was copying a few folders that weren't too big, around 2gb or so, it did the same thing. BUT when i took 3 individual avi files that were around 3gb it copied fine.
I really don't understand what's going on, and I want to just take the entire folder, let it copy, and go do something else rather than sit here moving file after file.
Does anyone have any idea as to what's happening? I'm not sure whether to blame my imac or my external. external does time machine back ups fine tho.. I have it split into 2 partitions, one for tm and one as a FAT drive. Any help would be great! Thanks!

All right. So let's say your hard drive is named 'WD MyBook' or something like that.
Let's also say the folder you're trying to copy is your Documents folder.
In Terminal, you'd type:
sudo ditto pathToDocuments pathToWDMyBook
Now obviously, those are fake paths and don't actually represent where those things are, but that's to illustrate the syntax you need to use.
Your external drive path will be something like this:
/Volumes/WD\ MyBook
The trick here is that if there's a space in the name of the drive, you need to substitute a "\ " for the space. You can also put single quotes around the whole thing like this: '/Volumes/WD MyBook'
Everything here is case sensitive. You can also drag the icon for the external drive into the Terminal window, and it will paste the path into Terminal for you.
So the full example would turn out to be:
sudo ditto /Users/yourusername/Documents /Volumes/WD\ MyBook
If you wanted to make sure everything went into a specific folder on your external, you'd need to add that to the path you specify. For instance, if you want everything to go into a folder named Backup on your external, the command would then be:
sudo ditto /Users/yourusername/Documents /Volumes/WD\ MyBook/Backup
Either way,
sudo ditto source destination
That's it, just spaces between everything. Like I said before, you don't need the sudo necessarily, depends what you're copying.
I don't know if that makes any sense, I'm a little out of it today. Let me know if you need further clarification on any of that, or let me know what you're copying/where it's going and I can probably help you with the syntax. Or just drag and drop! It's easy.

External dvd drive won't work on USB macBook air

Similar Messages

Maybe you are looking for