External reporting tool (Cognos) to produce customized reports from BPM 5.7

Can I use external reporting tool (Cognos) to produce customized reports from BPM 5.7? Is it possible to query BPM DB for historical data (not BAM dashboard)?

Hi Steve,
From memory, I think you can just use ContactCallDetail and Resource. Just look for calls where originatorType = 1 (for agent) and originatorID = resourceID of the agent. So your where clause would look something like:
WHERE
originatorType = 1 AND
originatorID = resourceID of the agent AND
LEN(destinationDN) > 7
Hope that helps.
Cheers,
Nathan

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