F.27  ACCOUNT STATEMENT NOT PICKING OPEN ITEMS

When I run F.27, and fillin all required fields, and click execute but get a message that no data exists. THough there are balances for this particular customer but in F.27, it is not picking up that customer. What am I missing. I have chosen the correct output control. we were able to get the statement by entering the same information earlier but nowI am not able to get it,
Is there anything that needs to be done in customer master??/
Lakshmi

No there are still open items, some have cleared and some have not for the same customer. Please tell me where am I going wrong.
Also need to clarify, if the customer is cleared , it wont pick up any statement.
Thanks

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