FaceTime connection issues

I have a MBP, iPhone 4s, iPad 3, and iPad Mini. When I have an incoming FaceTime call, how do I choose which device the call is sent to/accepted by? I thought (today) of having each device accept for a single email address or phone number. I don't yet understand how FaceTime connections are made. I have the email address of a person I want to connect with FaceTime. That person's iPad (the only device) never receives the connection request. Is there a document or tutorial on connecting with multiple devices, et?
Mike

Hello there Mike,
Here is some information about FaceTime. The way FaceTime works is if you have multiple devices and they are all using the same Apple ID, then they will ALL get the request when somebody sends your Apple ID a request. Likewise, when you are sending a request to someone, it must be to their Apple ID or Cellular number. So to do what you mentioned, each device would have to be using its own Apple ID and thats not typically recommended as it can get very confusing.
This page tells you more about it and at the bottom shows how to set it up
http://www.apple.com/ios/facetime/
iOS: Using FaceTime
http://support.apple.com/kb/ht4319
Heres a great article for troubleshooting FaceTime
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Have fun!
Sterling

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I'm having FaceTime connectivity issues

I'm having FaceTime connectivity issues. Every time I FaceTime other apple user the connections drops right away.

Well I'm here to own up. My dad was over today and he has an iPad 2 with iOS 7.1.1 and mine ran 6.1.2. Over the table both on my wifi I tried to call him on facetime and he tried to call me, in both cases it failed due to lost connection as previously discussed. He said they had used it to call my brother in england yesterday with no issue.
I bit the bullet and decided with extreme reluctance to do the upgrade. I did a full backup whilst downloading the update on my windows pc and after the sync I applied the update. Luckily for apple's sake the facetime connection now works both ways but I'm still left with this hideously atrocious UI color scheme. I can however report that i can see no noticable reduction in performance so far. As per suggested on some sites I disabled automatic downloads & updates and tweaked the accessibility settings to "reduce motion" and "increase contrast" including enabling button shapes and reducing white point. Everything seems to work fine and Thankfully I don'rt feel like I have a hobbled device. Clearly something between 7.0 and 7.1.1 has brought iPad 2 back up to speed so to speak.
Oh and I still hate you Apple, cheers.

Facetime Connection Issues - Mountain Lion

I upgraded to Mountain Lion - Facetime worked - it didn't before on Lion.
Symptoms are Facetime rings and then just sits there 'connecting...'
Thought the upgrade to Mountain Lion solved the problem, but now it's back! Have turned Facetime on and off, changed email address, changed DNS, all to no avail.
Can anybody offer any suggestions?
TIA
Andrew

I'm having the same issue with a mid 2007 iMac. I've deleted all the plist for facetime, logged in and out a few times, turned facetime on and off a few times, and restarted the system. So, everytime I've tried to make a facetime call the receiving party's computer facetime program doesn't come on. Everytime someone calls me via facetime on my iMac, the call will ring but never picks up. Also, the receiving party's computer is another imac with lion. Any ideas. Thanks.
Mario

Facetime connection issue

I am unable to connect to my FaceTime calls incoming & outgoing I turned on and off the FaceTime App I checked my internet connect connection and paired with other networks to make sure it wasn't my wifi connection preventing me from FaceTime calls and i updated my iphone4 software(7.1.2)I also made sure that the person(s) I was attempting to FaceTime updated their software as well and i still cant connect to facetime help please!!!! what should I do, I have an appointment with apple later in the week for next week but I really don't want to go into the store if I don't have too can someone be so kind and help me pleaseeeeeeee!!!!!! Thanks

I didn't mean to hit that button please continue to help me lol that didn't solve my issue
& is there a way to take off that my issue was resolved?

Solution for FaceTime connectivity issue

Read this if your FaceTime sometimes works and sometimes not:
What I have experienced was that at home I could not FaceTime with whatever mac device (iMac / MacBook / iPod touch) reliably. Sometimes it was possible sometimes not.
The same devices in another network (my GF / Apple Store) FaceTime was reliable.
In another thread on AD I found this suggestion to change the DNS into the google DNS 8.8.8.8
This finally after months of trouble shooting solved the issue. I consequently changed the DNS on all devices into 8.8.8.8.
I went as far as to reproduce the fault. I changed my iPod touch DNS back into 192.168.1.1. restarted. FaceTime failed. Then a minute later changed DNS back to 8.8.8.8 and again FaceTime was possible.
I'm so happy that this is finally solved.
iMac 10,1 Mac OS X (10.6.3)

I tried all the network DNS settings on my router and on my mac, I tried re-installing the application, I tried deleting the .plist file.... NOTHING WORKED...... HOWEVER.....
I called Mac support half hour before they closed last night, and in that time we managed to establish that the problem lies with preferences or faults with my USER account, NOT my network settings...
Try it yourself - Create another user account called 'TEST', log out of your main account completely (Don't use fast user switching), log into your TEST account and use FaceTime... Bet you it works!... It did for me!
I'm in the process of transferring all my documents and mail accounts over to the new user account I created. (As I also had other problems... Like Safari and Mail warning me ALL THE TIME that certificates weren't trusted... It was driving me nuts)
Good luck people, let me know if it works for you....
Scott

Poor FaceTime Connectivity

FaceTime connection to my daughter is very unreliable. She is on a MacBook Pro and I use either an iMac or iPad 2.
When I dial her, I can hear it ring and ring. Over the phone she tells me she is answering and has a connecting message.
When she dials me the same is true. I get a connecting message and sometimes we connect and other times we do not.
We are both connected to internet via a wireless connection.
Any suggestions for increasing the odds of establishing a connection would be appreciated.

Some folks have discovered that changing their DNS service fixes FaceTime connection issues.
The ideal way is to configure your modem/router with DNS service, but often settings in System Prefs/Network/Advanced/DNS on the Macs or Settings/Wi-Fi on your iPad will override the router settings. Try either of these;
OpenDNS
208.67.222.222, 208.67.220.220
Google Public DNS
8.8.8.8, 8.8.4.4

FaceTime connection or lack of

I have updated my iPad and now can't connect FaceTime, it rings but not connection.
I have checked setting reinstalled, other iPad has latest update so could do with some advise thanks

Hi Lockies,
Welcome to Apple Support Communities!
Take a look at the article below, it has some great tips that will help you get the devices connected with FactTime.
iOS: Troubleshooting FaceTime
http://support.apple.com/kb/ts3367
Symptoms
This article outlines the basic troubleshooting steps to resolve FaceTime usage issues.
Resolution
If you encounter issues making or receiving FaceTime calls, follow these steps:
Update both devices (your device and your friend's device) to the latest version of iOS.
If you started to have issues making or receiving FaceTime calls after April 16, 2014, you or your friend may have an expired device certificate. Updating both devices will resolve this issue.
Verify that FaceTime is enabled in Settings > FaceTime.
If the issue persists or if you see the message "Waiting for Activation," turn FaceTime off and then on again. Learn what to do if you can't activate FaceTime.
If you don't see the FaceTime setting, make sure that Camera and FaceTime aren't disabled in Settings > General > Restrictions.
Verify that the date and time are set correctly: Tap Settings > General > Date & Time and turn on Set Automatically.
Verify that both parties have an active Internet connection and are connected to a Wi-Fi network or a cellular data connection.
Verify push functionality using Mail or other applications that use this feature. FaceTime uses push notifications to send and receive invitations.
Make sure that you have the correct phone number or email address.
Restart your device.
If using FaceTime over a Wi-Fi network, go to the steps to resolve Wi-Fi network issues.
More information about using FaceTime and resolving issues
Learn how to use FaceTime. FaceTime over cellular data isn't available with iPhone 4 or iPad 2. FaceTime audio calling isn't available with iPod touch (4th generation).
Learn how to resolve issues with FaceTime for Mac.
Wi-Fi network issues
Make sure that your Wi-Fi network is set up using the recommended settings for Wi-Fi routers and access points.
If you encounter issues using a Wi-Fi network, use standard Wi-Fi network troubleshooting to resolve interference and other issues.
If you're using router, firewall, or security software that restricts Internet access, make sure that the ports documented in Using FaceTime behind a Firewall are open.
FaceTime requires a broadband connection. Performance might vary according to network throughput and usage.
FaceTime over Cellular
Find out if your carrier supports FaceTime over cellular.
To enable FaceTime over Cellular, tap Settings > Cellular, then turn Use Cellular Data on for FaceTime.
If you make changes to your account, you might need to restart your device for the account change to be picked up.
-Jason

Inability to maintain facetime connection on iphone4 unactivated phone

I have an iphone4 that has been deactivated for phone use; however it still should work for imessage and facetime per Apple and it has for over a year.
Now all of a sudden, I lose imessage and Facetime.
After using all of the trouble shooting tips, still no luck.
As a last resort after rebooting, turning the phone off and on numerous times, and turning airplane mode off/on, the imessage off/on, the facetime off, on, the phone off/on...I tried one more item.
I did a soft reboot - holding down the on/off and the home key at the same time and I am happy to report that the Imessage now works.
However, FACETIME connects and then the connection failed message appears and the call drops.
Any ideas as to why the FACETIME does not work - it has worked for over a year and now suddenly we lost the Facetime and Imessage. But thankfully, the Imessage is restored but not Facetime. Is the phone defective or is it a setting or another type of reboot - is there a way to tell?
This phone is only used by my 79 year old father to contact his 10 year old great grandson via Facetime and his mother sends him an Imessage to give him the okay to call via Facetime.
Any sincere help would be greatly appreciated.
Thanks

I went to Apple and they fixed my IPHONE4 - they did a complete reset/restore. Back in business as I had done everything else possible in the manual to correct the issue. Be sure and back up data either on icloud or somewhere to keep you from losing contacts, photos, etc.

FaceTime connects and Apple Mail goes bezerk making noise

Each time I have my MacBook Pro up and running, with my Apple Mail app running and I connect via FaceTime to someone, the mail program starts making tons of nosie as if it's sending and receiving mail over and over and over and over again...
Anyone else having this issue?
Anyone know a resolution?
Scott
I have a 2/2011 MBP 15" maxed out
iPhone 4s

I have the same issue with FaceTime on my i5 iMac running 10.7.3. If I forget to quit Apple Mail before Facetime connects, the program's alerts start sounding for no apparent reason. The connection to FaceTime remains stable, and the person I am speaking with does not hear the sounds.

FaceTime connecting but never connects

My facetime says its connecting but never connects.I already reset the settings on my phone.

There have been some connection issues reported over the last couple of days. Despite the Apple status page reporting no problems, many report problems in both iOS 6 & 7, while some say that iOS 7 seems to work. It is unknown if Apple is addressing this or not.

Facetime connection keeps dropping out

Hi folks,
I'm having an issue when using facetime. If I talk to my girlfriend the facetime connection (using iPhone 4 and 4s) is dropping out every few minutes. We both have 30mb fibreoptic broadband (Virgin UK) so it's certainly not the connection. I have a strong wi-fi connection in the house so I don't have that issue either. She tells me she has full bars on her phone also. Its the same when I use my iPad mini so it doesn't seem to be the phone. However when I'm at work (on a ship) the connection seems to be better even though my internet there is very slow. Any ideas what it might be?

you can try downloading inssider2 (istumbler if MAC) and then run it. This will show the broadcasting networks round about you and their channels including your own. If you then enter your router and change your wireless channel to a free or less congested channel.
you can also try changing the wireless from b/g/n to just b/g
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Why am I suddenly getting audio static with FaceTime connection?

I recently started getting audio statice when making a FaceTime connection. The other person can hear me, but I get only static. The image is clear. Is this a problem on their end or mine? Is it the iPad or a router issue? Regular connection to the net is fine and playing of music from I tunes is fine with no static.
I'm puzzled.

shambles,
You could try to reinstall using the full three step way (otherwise strange things may linger):
Uninstall (ticking the box to delete the preferences), run the Cleaner Tool, and reinstall.
http://www.adobe.com/support/contact/cscleanertool.html

I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? No firewall involved.

I have two facetime users, both connecting to our enterprise wireless network (Cisco WCS) and they can't make a facetime connection from IPAD to IPAD. Are there any apple protocols or other settings that need to be enabled on WCS? There is no firewall inbetween the two connections, as this is all on our internal network.
Both devices can connect to the network, but when they try to talk to each other they can't make the connection.
Thanks.

If anyone ever comes across this and has the same issue, here's what I did to fix it:
My Linksys router has a Network Mode setting, and I had to change it from "Mixed" to "Wireless-G only". (I would've used N but one of the NICs in my house is too old to support it.) Anyway, after making this change, Facetime works fine on the phone. Hope this helps someone else!

FaceTime connectivity

Facetime works fine with iMac and iPhone but has multiple weak connection /reconnecting issues on iPad. Any ideas?

Probably not a FaceTime problem but a wifi connection problem.
Some things to try first:
1. Turn Off your iPad. Then turn Off (disconnect power cord for 30 seconds or longer) the wireless router & then back On. Now boot your iPad. Hopefully it will see the WiFi.
2. Go to Settings>Wi-Fi and turn Off. Then while at Settings>Wi-Fi, turn back On and chose a Network.
3. Change the channel on your wireless router (Auto or Channel 6 is best). Instructions at http://macintoshhowto.com/advanced/how-to-get-a-good-range-on-your-wireless-netw ork.html
4. Go into your router security settings and change from WEP to WPA with AES.
5. Renew IP Address: (especially if you are droping internet connection)
    •    Launch Settings app
    •    Tap on Wi-Fi
    •    Tap on the blue arrow of the Wi-Fi network that you connect to from the list
    •    In the window that opens, tap on the Renew Lease button
~~~~~~~~~~~~~~~~~~~~~~~~~
iOS 6 Wifi Problems/Fixes
How To: Workaround iPad Wi-Fi Issues
http://www.theipadfan.com/workaround-ipad-wifi-issues/
Another Fix For iOS 6 WiFi Problems
http://tabletcrunch.com/2012/10/27/fix-ios-6-wifi-problems-ssid/
Wifi Doesn't Connect After Waking From Sleep - Sometimes increasing screen brightness prevents the failure to reconnect after waking from sleep. According to Apple, “If brightness is at lowest level, increase it by moving the slider to the right and set auto brightness to off.”
Fix For iOS 6 WiFi Problems?
http://tabletcrunch.com/2012/09/27/fix-ios-6-wifi-problems/
Did iOS 6 Screw Your Wi-Fi? Here’s How to Fix It
http://gizmodo.com/5944761/does-ios-6-have-a-wi+fi-bug
How To Fix Wi-Fi Connectivity Issue After Upgrading To iOS 6
http://www.iphonehacks.com/2012/09/fix-wi-fi-connectivity-issue-after-upgrading- to-ios-6.html
iOS 6 iPad 3 wi-fi "connection fix" for netgear router
http://www.youtube.com/watch?v=XsWS4ha-dn0
Apple's iOS 6 Wi-Fi problems
http://www.zdnet.com/apples-ios-6-wi-fi-problems-linger-on-7000004799/
~~~~~~~~~~~~~~~~~~~~~~~
How to Fix a Poor Wi-Fi Signal on Your iPad
http://ipad.about.com/od/iPad_Troubleshooting/a/How-To-Fix-A-Poor-Wi-Fi-Signal-O n-Your-iPad.htm
iOS Troubleshooting Wi-Fi networks and connections http://support.apple.com/kb/TS1398
iPad: Issues connecting to Wi-Fi networks http://support.apple.com/kb/ts3304
WiFi Connecting/Troubleshooting http://www.apple.com/support/ipad/wifi/
How to Fix: My iPad Won't Connect to WiFi
http://ipad.about.com/od/iPad_Troubleshooting/ss/How-To-Fix-My-Ipad-Wont-Connect -To-Wi-Fi.htm
iOS: Connecting to the Internet http://support.apple.com/kb/HT1695
iOS: Recommended settings for Wi-Fi routers and access points http://support.apple.com/kb/HT4199
How to Quickly Fix iPad 3 Wi-Fi Reception Problems
http://osxdaily.com/2012/03/21/fix-new-ipad-3-wi-fi-reception-problems/
iPad Wi-Fi Problems: Comprehensive List of Fixes
http://appletoolbox.com/2010/04/ipad-wi-fi-problems-comprehensive-list-of-fixes/
Connect iPad to Wi-Fi (with troubleshooting info)
http://thehowto.wikidot.com/wifi-connect-ipad
Fix iPad Wifi Connection and Signal Issues http://www.youtube.com/watch?v=uwWtIG5jUxE
Fix Slow WiFi Issue https://discussions.apple.com/thread/2398063?start=60&tstart=0
How To Fix iPhone, iPad, iPod Touch Wi-Fi Connectivity Issue http://tinyurl.com/7nvxbmz
Unable to Connect After iOS Update - saw this solution on another post.
https://discussions.apple.com/thread/4010130
Note - When troubleshooting wifi connection problems, don't hold your iPad by hand. There have been a few reports that holding the iPad by hand, seems to attenuate the wifi signal.
~~~~~~~~~~~~~~~
If any of the above solutions work, please post back what solved your problem. It will help others with the same problem.
 Cheers, Tom

FaceTime connection/call log

Are there any current known connection issues with FaceTime? The past two days, I have experienced continual 'poor connection' calls. I also revived a 'ghost' call yesterday where a friend was calling me, but when I clicked 'accept', found myself talking to an unknown person! I immediately hung up, but there was no call showing in my call log (a bit like a 'crossed call'). Is this a known issue too?

*Correction. The 'ghost' call was when I FT one particular contact, and although the screen shows the name of my contact, it is a completely different person. How is this possible?

FaceTime connection issues

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