Facetime says connecting after you answer the call but doesn't actually connect and both iphone 5s were quick reset-ted and facetime was turnt on and off, any reasons like why or how and how to fix this concerning issue

facetime says connecting after you answer the call but doesn't actually connect and both iphone 5s were quick reset-ted and facetime was turnt on and off, any reasons like why or how and how to fix this concerning issue

Apple has released a document which is reported to address the recent FaceTime issue.
http://support.apple.com/kb/TS5419

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