Factory Reset Setting not showing...

I have a fault with my PC and before I send it back to Toshiba for epairs I neeed to fctory reset my computer.
I have already created the recovery disks
I tried to get into recovey mode I foind some problems...
At first I tried to get to recovery from witin windows 8.1 using the 'advanced start up' option...that didnt work...I just got a black screen when the computer restarted...
Then I tried holding F8 and Control at start up and nothing happend
then I tried holding the '0' button at start up and that bought up a question about wether i wanted to go into rcovey option.... i selected YES but then it goes into a 'windows style' menu screen and the only option that looked relevant to my desire was TOSHIBA MAINTENECE PROGRAM but whe i use this it onl give me the option to ERASE and NOT FACTORY RESET...
I know the partition in intact and I has not been deleted
Anybody got any ideas how I get the computer to show the factory reset option

before I send it back to Toshiba for epairs I neeed to fctory reset my computer.
Are you sure?
If it's a US computer, call Toshiba tech support at 800-457-7777 for help.
-Jerry

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Message Edited by klin on <SPAN class=date_text>2-2-2004 <SPAN class=time_text>06:4 AM
Message Edited by klin on 2-2-2004 2:45 PM

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Attachments:
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wp_ss_20150329_0002[1].png ‏89 KB
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Factory Reset Setting not showing...

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