Failed to sync with user provisioning. Check Planning log for details

hey everyone,
we just did a password update for our hyperion planning application owner account. and now when i try to login to hyperion planning, i get the following error message:
Failed to sync with user provisioning. Check Planning log for details.
I can still login to shared services and workspace with the same application owner account.
i also tested and verified that I can login to Essbase via Excel using this application owner acct. after i changed the password, i have stop and restarted the weblogic web services after I updated the password.
because i kept getting the error, i have reverted back the password to the original one... but i am still getting the same error message.
btw, we are using a solaris server running WebLogic9, Hyperion System 9. any help or tips would be appreciated.. thx.

Hi,
Have you updated the datasources for each of the planning applications, you will need to update the password and probably recycle planning app server.
Cheers
John
http://john-goodwin.blogspot.com/

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