False paper jam error message on Officejet All-in-Ones

I've been helping a not-so-techie friend with his J6450 false paper jam errors. He's now on his second one (got replacement from HP) and has same exact problem. (We think the paper sensor is getting stuck and causing error message.)
His problem is by no means unique. I have looked at customer reviews for this printer on many vendors' websites, and have seen horrible reviews of HP's all-in-ones because of the false paper jam error message. By the way, none of the suggestions here seem to fix the problem, so don't waste your time uninstalling and re-installing the software. The problem is mechanical.
With so many posts regarding false paper jam errors on these HP All-in-Ones, HP should replace these printers with a different model that does NOT have this problem, if such a model exists, at no charge, of course.

I have just spent the last 3 hours thinking I have been overlooking paper somewhere in my J6450 after consistently getting a paper jam error. Of course my warranty has expired! Just wondering if it would be worth fixing OR NOT?

Similar Messages

Receiving a false paper jam error message for a 6310 all in one printer

I have an hp 6310 all in one printer. It is showing a false paper jam error message with no paper in the printer. I have tried all of the fixes that have been suggested on the website as well as on you tube to no avail. Nothing works, I have cleaned all of the parts that have been suggested to clean and reset the printer. I am still receiving the same paper jam message with no paper in the printer. Does anyone have any suggestions to try to fix this printer.

Do you here any clicks or other sounds when the 6310 first starts up?
I'm trying to fix false paper jam error on Sharp Fax/copier,F0-4450.
When researching the problem, found suggestion that a bad solenoid could cause that error.
After completely disassembling the copier found that wasn't the problem.
I here 2 clicks during start up that sounds like gear slipping a tooth, as if something is preventing a shaft from turning.
Back to the drawing board.
UPDATE!!! Took fuser out, turned gears with screwdriver til 81/2x11 paper went thru, lubricated ends of fuser roller with powdered graphite lube.
3 page fax came thru.

HP Officejet Pro 8500 , false paper jam error message, small plastic piece broken

product : HP Officejet Pro 8500 All-in-One Printer - A909a
OS : NA
Error : (fake) paper jam on printer screen
I made no change before the issue. It occured while printing 2 pages. The first one was ok, the second one never shows.
First I spend many time searching after the paper, cleaning my printer etc...
Then I looked on the internet for advices, ideas etc.
Endly I found this video : http://www.youtube.com/watch?v=PMFW1RRlDHE
I checked my printer and I saw the exact same piece as in the video broken...
I don't print often and I must say that I'm shoked that because if a f... piece worthing nothing all my printer and all the functions are unusable...
I tried the support to obtain information on how to get this piece replaced. All I got is an automated message saying banalities (expired guaranty) and other links to unrelated things.
Fortunately there was also a link to here...
Thanks.
ps : My feeling is that this piece is made to fail if I believe many post often seen on google (look comments on the video)...

The very same thing happened to my 8500 WIreless. I was printed a two page document and only one page came out. since that time the printer is stuck in the 'Paper Jam' state. Call it false or fake, it is simply inaccurate. I watched the video and located the gear that breaks. I opened the cover, stuck screwdriver in the sensor to make it think the cover was closed and watched it cycle. I can clearly see that the white gear on the left is cracked, in fact separated. The cycle causes the gear to rotate so I could get a good visual on it, even inside it's black housing. I will now begin my hunt for repair options.

Paper jam error message - HP Officejet 8500 pro - please help, deployed no return option

You may have solved this now but this problem seems to be inherit to the HP design. I have it also after 6 months of operation. I have downloaded the new firmware and it does not help. I have found a symptom of the problem is the arm does not drop down and the paper does not feed. Then, loud clicking noises take place and a "out of paper" error happens. Countless calls to HP does nothing to solve this. One partial fix I tried after reading it here is to set your paper settings for " HP Premium Inkjet Paper" This seems to work but the printing is at a much slower rate. Not a final fix. I have been trying to work with HP, but they are making it very difficult to stay with them.

don't buy it. I had the paper feed problem - now a paper jam message (with no paper jam) - and HP is not interested in my business. I installed this on 1/22/2010 and after about 300 pages, it is unusable. (and "out of warranty") Ridiculous. I have gone back and forth with HP over the past 3 weeks and I have no progress to report. Sad.Excellent history with 970 - 970Cse - 7310cxi - and coutless printers before that. WHAT HAPPENED???ok - done venting I think. I don't know how to fix this - HP doesn't seem to know what to do besides replacing it with the same model that eventually has the same problem. I will keep watching this in case there is real progress on this issue. In the meantime, I fired up the 7310 and will NOT buy another HP unless I hear that they have their act back together. (If they take too long, I'll go to Consumer Reports and pick the best printer there (non-HP)) Good Luck

Paper Jam error message due to broken gear on Officejet Pro 8500 all-in-one printer

3 year old HP Officejet Pro 8500 all-in-one printer (haven't used it much). Keeps telling "Paper Jam" although there is no paper jammed anywhere (searched meticulously with a flashlight after watching HP's tutorial videos on how to clear paper jams). I started searching on the Internet and found a couple of related videos on Youtube that pointed me in the right direction:https://www.youtube.com/watch?v=PMFW1RRlDHEhttps://www.youtube.com/watch?v=EwbF2Vs_0gQ I could hear a clicking noise on that area of the printer each time I turned it on, so I carefully took the black cap apart that was hidding the gear, and confirmed I had the same problem as in the youtube videos above. See picture below showing the white plastic gear part that has a large crack which causes the Paper Jam error message and renders the printer unusable. After Googling a little bit, seems like a relatively common issue and wonder why such a part like that is not made of a stronger material like metal (planned obsolescence maybe?). Does anybody know if there is a way of replacing the broken gear? (I really care for the environment and I would like to avoid having to throw the relatively new and expensive all-in-way printer away) Thanks a lot in advance for the advice!

Hey , Thanks for posting in the HP Support Forum. I do see that a cracked gear in your HP Officejet Pro 8500 All-in-One Printer is impeding all functionality. I would like to help you with this but that particular part is not replaceable. I recommend you reach out to our tech support team to find out what servicing options you have available. You can click on the following link to initiate a case: www.hp.com/contacthp/
Once you fill out the online form to create your case you can choose from different direct contact methods. I hope this helps. Regards,

I have an HP Officejet Pro 8500 with a FALSE paper jam error that won't clear.

My subjectline says it all. I have a false paper jam error that will not clear and keeps me from printing. Can you help?

I have a C3180 with exactly the same issue.... I've tried trouble-shooting, restarting, cancelling and re-sending, disconnecting and reconnecting.... but nothing has helped yet and it's SO frustrating because I have to submit this wretched application like already Good Luck with yours, and if you figure out anything that works please let me know!

Paper Jam for HP PSC 1610 All-in-One Printer

Paper Jam for HP PSC 1610 All-in-One Printer:
I had a paper jam and cleared the paper from the printer. Now every time I turn the printer "on" it picks up the top piece of paper from the tray and runs it about ½ to ¾ of the way thru the paper feed, stops, and then displays message "paper jam clear paper and then press OK". When I do that it simply picks up the next piece of paper off the tray and does the message again. If I push the OK button on the printer it will simply finish the ejection and then pick up the next paper from the tray, and do the same thing. I have examined the interior (and exterior) of the printer for paper scraps and any other obvious sign of trouble (dirty drive wheels, missing rollers, broken springs, etc...) and can not see anything unusual. I can not print a test print because of the paper jam message. I am running Windows XP and the printer has been working fine for months (until this recent jam). I did all the steps from the HP fix it site including clean rollers, plug and unplugged, carriage travel OK and more. Don't know what to do now........Any help would be great!!!! Thank you!

Hi my printer psc 1610 hp not picking paper

Error Message when installing All In One Product

I am having to re-install my HP Officejet 6500 e709a software. I am getting the following error message when I try to install it. Anyone have any suggestions on how I can correct this?
Thanks,
JN
This question was solved.
View Solution.

Hi @MattNC79,
Welcome back to the HP Support Forums! I understand you are trying to reinstall the software and drivers for your HP Officejet 6500 to your Computer running the Windows 8.1 Operating system. When you attempt to install you get an error message with an error code. I would like you to click on the link below to get started:
HP Printers - Fatal Error 'Error 1603. A fatal error occurred during installation' (MSI Error 1603) ...
Please let me know the outcome, I will watch for your reply.
Thank you,
HevnLgh
I work on behalf of HP
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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Error message on 7310 All-in-One

Th error message reads "Tri-color print cartridge inserted is not intended for use in this printer " however it i the same cartridge I have always used and had just printer several pages before this message???

Hey Chuck,
I guess you're using either an HP95 or HP97 cartridge right?
One of the most common causes of this would dirty contacts between your printer and cartridge. I'd take the cartridge out and clean the electrical contacts to see if that helps to begin with.
Regards,
Although I am an HP Employee I am not expert on all products.
The views I express here are my own and in no way represent the views, opinions or strategies of HP.
I'm just trying to help out if I can.

Remove and check cartridge on right error message on 7410 all in one

I recently changed the black ink cartridge in my 7410 all in one printer. After changing cartridge it gave me an error message of " Remove and check cartridge on right". I have tried removing and reinstalling , cleaning connection points with clean damp cloth (water) and still cannot get error message to go away.
Any ideas would be greatly appreciated. Thank You.

NoProblemAtoll wrote:
I know this is an older thread but being it is a top Google result associated with the "Remove and check cartridge on right" error it justifies adding a helpful suggestion for other. Our findings have been HP Printers are very biased against refilled \ recycled cartridges. I own a total of (5)x HP 7310 and HP 7410 printers in my IT Consulting office. These are feature rich MFP’s with an abundant supply of ink available at generously economical prices. On the face of it, it sounds like a good reason to keep a bevy of last gen printers around. EXCEPT the printers work great with the $30-$50 brand new HP brand 96 cartridges from Office Depot or Staples. Unfortunately if you try and buy some recycled cartridges off ebay the Printers detect the recycled\refilled cartridges as a previously depleted HP cartridge that may not be genuine and the units suddenly turn on you. Miraculously the "Remove and check cartridge on right" only manifests itself with non-HP brand cartridges or cartridges that have been refilled. (We have even tried to re-fill out own refreshly depleted cartridges with like results.) Think of it as an HP service reminder conveying you forgot to pay HP their $30-$50 profit on your ink this go round. Remember you need HP Branded ink cartridges (HP = Homogeneously Proprietary). It’s like an intention flaw written into the firmware. Best guess (purely on conjecture) is there is a check in the firmware/drivers for if the cartridges has been previously installed, previously depleted, max install count, and expiration date validation. If it encounters a condition it doesn’t like you get this nondescript error.
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The above post is filled with conjecture and speculation, but is not based on fact. The Officejet7410 is not programmed to reject refilled/reman cartridges. It will check cartridges electrically for various things and will reject cartridges that fail. Typical failures would include a cracked printhead (caused by rough treatment - dropping the cartridge even a few inches for example), or open electrical connections caused by debris on the cartridge contacts. Cleaning the cartridge contacts as shown in the document here may resolve the issue in case of poor electrical contacts.
A cartridge that has been previously used in a different printer will likely be marked as empty, but the printer will happily print with a cartridge detected as empty.
The reality is that the quality of refill and reman cartridges are very variable, but generally poor. The study here has a study conducted by a testing facility, here is another study.
My personal experience has been similar. I donated an HP all-in-one to my son's high school years ago. Sometime later I got a call from the teacher complaining that it was not printing properly. I went and took a look and found they had put in a renam color cartridge that was not printing one of the colors*. They tried another cartridge, which also had a problem and then finally the third cartridge worked. I asked why they used renam cartridges and he said they bought these because they were cheaper. I asked if they were 1/3 the cost....
*The color missing had nothing to do with the printer - blotting the bad cartridge on a damp tissue gave only two of the three colors that would normally be present.
Bob Headrick, HP Expert
I am not an employee of HP, I am a volunteer posting here on my own time.
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Error Message on 7520 All In One Set up on MAC

I have tried several times to install the drivers for the HP 7520 on my MAC (10.9.5 Mavericks). Each time I get this error message;
The system extension “/System/Library/Extensions/AppleUSBEthernetHost.kext” was installed improperly and cannot be used. Please try reinstalling it, or contact the product’s vendor for an update.
The printer will still print fine, but it will not capture images when scanning or copying. Does anyone have suggestions for a fix?

Hi @angcavallaro
The path /System/Library/Extensions/AppleUSBEthernetHost.kext points to an issue with the operating system.
Kext files are essentially drivers for Mac OS X. "Kext" stands for Kernel Extension; kext files "extend" Mac OS X's kernel, the core part of the operating system, by providing additional code to be loaded when your computer boots..... Technically, kexts aren't individual files. In fact, .kext "files" are essentially packaged like .zip files. - Source
I suggest repairing your disk permissions using the following steps;
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer and try scanning again.
You may even need to uninstall and reinstall the HP Software. Let me know if you need help with this.
What are permissions?
Every file and folder on a Mac OS X hard drive has a set of permissions —settings that determine which user(s) have access to each item, and exactly what that access is. For example, permissions dictate whether or not a particular user can open and edit a particular file. But permissions also determine which items the operating system—or specific parts of it—can access and modify, and which files are accessible by applications.
What does repairing permissions do?
The Repair Disk Permissions function—the process that actually performs the task of repairing permissions—examines certain files and folders on your Mac’s hard drive to see if their current permissions settings are what Mac OS X expects them to be; if discrepancies are found, the offending permissions are changed to match the expected settings. - Source
If repairing the disk permissions does not resolve the issue, you may need to delete the particular .Kext that is causing the error, I suspect doing an Apple update after would reinstall the missing .Kext, BUT, since I work on behalf of HP and not Apple, my area of expertise is not with the Apple operating systems in's and out's. I think, if repairing the disk permissions does not resolve the issue you should either reach out to the Apple Community or call Apple support.
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Sunshyn2005 - I work on behalf of HP

Error Message on 1610 All-In-One

Flashing message Error:0x8814ale1:BI(15;15*B8D
Not sure if this code is correct. I've tried taking out cartridges, unplugging. There is a failure in the paper alignment and it just flashes this code.

Hey Chuck,
I guess you're using either an HP95 or HP97 cartridge right?
One of the most common causes of this would dirty contacts between your printer and cartridge. I'd take the cartridge out and clean the electrical contacts to see if that helps to begin with.
Regards,
Although I am an HP Employee I am not expert on all products.
The views I express here are my own and in no way represent the views, opinions or strategies of HP.
I'm just trying to help out if I can.

Error message on C7280 all in one 0xc18a0201

Hi
Printer was working okay but after changing 2 ink cartridges, genuine HP products, I get the above message and can no longer print, copy or fax. Additional message is that the ink carriage has stalled. Following instructions to power down and back up again does not resolve the problem. Can anyone help please?
Nigel

Peter Thank you for the information. Unfortunately the suggested solutions failed. The identified problem is that the optics are faulty which I find strange for a machine less than two years old and rarely used as a printer. Indications are that it would be more expensive to repair than to replace. Anyone who can provide a supplier of spare parts for less than £150 I would be most welcome to hear from. Alternatively there is a C7280 going for scrap unless someone wants ift for spare parts. Nigel

6700 jamming error message

I cannot clear the screen message that states I have a ADF paper jam. I have carefully followed all of the instructions in the HP online tutorial including the reset procedure. I never found any paper jam at all. This is a new machine that I just started using at the end of December so all of the mechanisms are clean. The problem occurred after I printed a page out of a book. I am not a "techie" so please keep your suggestions suitable for an old lady.

Hello @GUSE ,
Welcome to the HP forum.
I understand that you are having a false paper jam message, referring to the ADF. I would like to help.
The following is from HP's document: A 'Paper Jam' Error Displays on the HP Officejet 6600 e-All-in-One and 6700 Premium e-All-in-One Pri...
Here is the part I would focus on:
Solution six: Clear the paper jam from the automatic document feederFollow these steps to clear a paper jam from the automatic document feeder (ADF)
Press the Power button to turn off the printer.
Disconnect the power cord from the rear of the printer.
Remove any originals from the document feeder tray.
Figure 26: Remove any originals
Lift the cover of the ADF until it stops.
Figure 27: Lift the ADF cover
Check for any jammed paper in the rear of the ADF.
Gently grasp any jammed paper in the ADF with both hands, and then pull the paper slowly but firmly upward to remove it.
Lift the tab located on the front edge of the ADF to raise the ADF mechanism.
Gently grasp any jammed paper in the ADF mechanism, and then pull the paper slowly but firmly upward to remove it.
Close the ADF cover.
Try the task again.
If these steps resolved the issue, you do not need to continue troubleshooting.
If the issue persists, continue to the next solution.
Solution seven: Perform a power resetSometimes a paper jam error persists even though there is no jammed paper (false paper jam). Follow these steps to perform a power reset, which will clear a false paper jam error.
Step one: Reset the printer
Press the Power button to turn on the product.
With the product turned on, disconnect the power cord from the rear of the product.
Unplug the power cord from the wall outlet.
Wait at least 15 seconds.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the product.
If the product does not turn on by itself, press the Power button to turn it on.
Honestly If you have done this already, and the unit is new, I would call technical support.
Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Aardvark1
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!

HP Office Jet Pro 8600 Plus false paper jam message

I am ready to throw this printer out of the window! I am tired of false paper jam messages. The printer will be fine for a few weeks, then...another jam message that may take hours to clear. I have: reset the printer, searched for paper jams, verified the latest firmware, jiggled, and even moved the print cartridge rack to the right (which surprisingly has solved the problem a few times). The only thing I have not tried is an incense purification ceremony. Come on HP, quit telling us to try all the useless procedures. There is a sensor in the machine that is malfunctioning. Fix it! Instead of throwing it out the window, I will put it on the sidewalk and invite passersby to take out their frustration with a hammer. This would make a great video! Additional info: If I am able to run 'align printheads', that frequently fixes the situation. One more bit of evidence that there is some sensor on the blink. 8/28/14: HP support personnel said that the problem I was encountering was most likely due to a faulty sensor.

I bought the 8600 Plus on June 20, 2014; received my first "false paper jam" message yesterday (08/27) after loading Legal size paper and adjusting the paper tray accordingly - and No! I did not mix different size papers in the tray. The Paper Jam message continued; I tried all the steps outlined in the fix it guide offered on the HP website (except those that stated: "press the right arrow, go to settings and print a test page". Why? Because the error message was the only thing on the display! Then I saw all the posts about this same False Paper Jam message and decided to try one step mentioned by an HP user, i.e., load different amounts of paper into the tray. I did that and - what do you know? It began to work but the print cartridge then jammed itself way to the right and began making machine gun type noises so I just shut it down. And, yes! I used the power switch first then disconnected the power cord. My printing use had been very light, there's still @ 85% of ink left in the original cartridges. There are no paper pieces stuck anywhere. There is no lint, dust, or other debris. The printer was never dropped or taken apart. it simply has a major series of flaws. So, what's my next step? STAPLES doesn't want it back, and frankly, I don't want a replacement 8600 that has the same design flaws built into it as this one does. And, apparently, I am not alone...I also don't want to wait for a class action lawsuit to settle this all out 2 years or more from now for pennies on the dollar. I would like to get my full purchase price back, and not have to pay for shipping & insurance to send it back to HP. I must say I have had previous success being the owner of many different HP products, but this 8600 is same Lemon that the Edsel was to Ford (if this is unfamiliar to you, I'm sure you can look it up) Paul Botticelli

False paper jam error message on Officejet All-in-Ones

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