Fast internet, high latency

I've been having huge problems with my internet and I think it is latency related. This occurs across the board, on our iMac, macbook airs, ipads, etc.
I pinged google.com from network utility and averaged around 500-900ms.
I play games quite a bit and have found, even in the closest server to me, at least 1-1.5 second delay in game.
My xbox is also almost unplayable at the moment.
I contacted my ISP about slower speeds and latency, they said everything was fine on their end. The downstream on my router was what it should've been.
I've just bought a new router and set it up, with and without my time capsule at the end, and the delay is still present.
I'm still able to download at 900kbps/1mbps, which is generally my top speed anyway. There just seems to be huge latency issues.
It's incredibly frustrating and I was hoping someone had some idea what might be going on/causing this. My ISP has dismissed it so I don't really know where to turn.
Thanks

My ISP is iinet, and the speeds I'm paying for are 'up to 12,000kbps'. The Downstream on my modem was ~11,500kbps so I guess i'm receiving those speeds from their end.
I'm not connecting any devices via ethernet. I did plug something in via ethernet and run a speedtest, the speeds weren't any faster (though I'm not sure they should be).
However I've never run anything via ethernet before and things are much worse than they were a month or so ago. I know things will be more reliable via ethernet but we've never had any issues whatsoever in the past with using wifi.

Similar Messages

High latency when only me on the internet!!!!!!!!!...

why is it that im still getting high latency with just me on the internet not downloading and just playing a game, there are only 30 people in the cabinet out of 100 and ive just noticed the latency has only gotten really high since its gotten windy, also gettting awful packet loss , the engineer also changed the connection at the pole. look at this cable though is it supposed to be this bad when it gets to the house wall ???????? http://gyazo.com/51d69c5c9b34a4230c945ed87733efd3
speedtest result: http://gyazo.com/d7f9d2b852be797637c4547f33f924ee

look at these, a bit blury but yeah iphone camera lol had to zoom
http://gyazo.com/6c8652db116846e0f0d8f0a0a0747c46
http://gyazo.com/79447e2a61549d0547f44f7f7d6a7ac8
http://gyazo.com/8ecbcb53fcea2cd323d2d8936ffdd89d

Extremely high latency from 4am - 12pm in Baltimore, MD

Lately for the past month I have been getting extremely high latency 1500ms+. I am directly wired to the Actiontec router using a new cable on a confirmed working lan card. I believe the problem maybe at the POD card. How would I go about proving to Verizon without going through numerous transfers of people that don't have a clue?

I had the same problem since Mid-June. Seems like it's anywhere in North Eastern United States. I myself is located about 20 Minutes from Washington DC. I get the latency right around 12~50 ms on first hop to Google or verizon.net on a good day with trace route test. The people in Verizon tells me that's normal but I don't buy that because my neighbor gets around less than 20 ms, never higher. It gets progressively bad around prime time and onward. Around 12 AM it can reach from 100~400 ms on latency to Google or verizon.net server.
I am a late night gamer and need that low latency badly. Seems like most of the people I have talk to from FSC (Fios solution Center) had no idea what is the difference between Bandwidth to Latency. They just call it "Speed". I have spoken with these people for almost every night for a month and a half, when I get a hint that they have no idea what they're talking about, I just hang up and call another one up or just request a supervisor to speak with.
Here is my trace route result, I have highlight the part that are unacceptable.
Microsoft Windows XP [Version 5.1.2600]
(C) Copyright 1985-2001 Microsoft Corp.
1    <1 ms    <1 ms    <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2    61 ms    54 ms    23 ms L100.WASHDC-VFTTP-62.verizon-gni.net [96.231.212.1]
3    25 ms    15 ms    19 ms G11-3-662.WASHDC-LCR-06.verizon-gni.net [130.81.104.182]
4    36 ms    17 ms    33 ms so-4-2-0-0.RES-BB-RTR2.verizon-gni.net [130.81.28.146]
5    57 ms    65 ms    58 ms po1.ctn-border1.vzlink.com [206.46.225.85]
6    56 ms    67 ms    54 ms po121.ctn-core1.vzlink.com [206.46.225.18]
7    60 ms    71 ms    68 ms 206.46.228.130
8    76 ms   102 ms   141 ms 206.46.232.39
Trace complete
I'm going to list the things I have done so that perhaps if you are having the same issue, maybe you can anticipate or maybe save you time with this issue.
Replaced Router
This will be my 3rd Router in my possession. The odds of having 3 bad routers are astronomical but yet FSC will try to keep sending you more.
Replaced coax cable (twice), ONT, and splitter.
Once again, the problem still persist. To get these fix, I had total of 4 dispatchers. From the word of their mouth, they stated it's beyond their level and when it comes to latency the tech at verizon server will be the best people to help you.
Reset ONT by unplugging it for 5 minutes or more to pull up a new Gateway IP.
Appearently, someone were able to fix their latency issue this way but the results are mixed. Either it's a permanent fix or temporary fix or it made the problem even worse.
Optimizing connection/wired connections
I have a gaming PC, when they ask to clear the cache to solve my problem, it's an insult. Not only it's irralavent, in order for the computer to bog down because of cache overload, I must possess a computer that is less than of Pentium 2 back from 1995.
Anti-virus and FireWall
If these were actually the source of my problem then the high latency should be constantly bad.
Potentially hacked or other connection to your router.
While this problem can be an issue, I can see who uses the internet and even turned off the wireless. There's no way an uninvited person can slow down my connections.
The server that I am connecting to such as website and gaming server is not guaranteed by the verizon.
Yes, that is true but what are the odds of having google, verizon.net, altavista, gaming server from Steam, etc are having the latency issue all at the same time? It is as if they are blaming traffic problem on I-95 for having bad congestion on I-66. It's not relevant at all!
Verizon in-home Agent
Must I continue?
I will now list the solutions that others have found. Please keep in mind that these problems may not be relevant to you.
1) Bad PON card
Good luck convincing the verizon that this is the issue. For this to be the issue, people from your neighborhood must experience the same problem. Sadly, the problem is the latency and most people will be completely unaware of the problem as long as they are "online". There were cases where group of people resolved the problem but unfortunately the problem came back again the next day because the network tech at Verizon decided to switch them back to the old one.
2) Faulty hardware on rack
As far as I have been told, couple claimed that this has been the issue and was permitted to move their line into another rack.
3) Switching Gateway IP
One have claimed that certain Gateway IP they have been assigned are bad. For example, the house you're trying to drive away from has a huge pothole so you have to go around it by taking a detour.
4) Resetting the ONT by unplugging the battery
There has been claim that doing this for 5 mintues clears it up. What this actually does is it allows you to get a new Gateway IP and re-establish connections.
5) They blocked my IP
Yes, this can happen. I have been blocked once or more perhaps because sometimes I like to purchase and download games from Steam. When I do download, it does so for about an hour to 3 hours depending on the size of the game. Whilst this is going on, my room mate watches movie on Netflex and perhaps download music on the side. Also I watch On-Demand (requires internet). Also not to mention sometimes torrent and other P2P downloads. Check to see if you are blocked.
6) Last but not least, Verizon is purposely gimping our latency to squeeze budget.
There has been talks and speculations that since many primary account holders are not advance users. In otherwords, many would settle for just being "online". This supports the claims for having such a low standard for latency management in verizon. If so, Verizon must stop advertising their "fast" gaming gimmick that they display on their commercial.

High latency problems with HH5/BT inifinty 2

Hello all!
I'm not really tech savy, so will explain this as best as possible. I'm basically having constantly high latency with it spiking for no reason, even though all my speeds (up and down) are fast and fine. This is also a wired connection running Cata6 cables.
When I first had my internet installed I was running around 18ms constantly. After around 6 months or so, this then increased to around 35ms. Now its normally running around 45ms, with it constantly spiking for no reason what so ever (over 100ms). I've repeatedly reset the router (both through the reset button and just unplugging the power cable). Both my download speeds and upload speeds are both great (will post the test results at the end). I've even restored factory settings.
I've had this latest speed & problem for now around 5 days and I can't clear it with anyway I know how. I called the tech team yesterday and was on the line for over thirty minutes with me explaining the problem to them, but the person on the other end was extremely rude and unhelpful (pretty useless being honest). He reset the router from his end and said there was no problems with it and that BT won't help me any further. He went on to say thats just the internet for you, which I know it isn't. In particular, its mostly affecting my online gaming. I know its nothing to do with the games servers as I house share with a person who's ISP is Virgin Media and they have zero problems playing the same game as me, even though their internet speeds aren't as fast as mine. I know it's not just the system I use. The problem is the same with my laptop, PC, smartphones, PS4 and smart TV.
It's now getting to a point when its becoming pointless having BT installed and its getting near the last straw where I really am just going to cut the service off as its awful.
Does anyone by anychance know how to solve this? If it also helps I live in London, East to be exact.
My speeds are:- Download Speed (Mbps): 73.11
Upload Speed (Mbps): 11.63
Ping Latency (ms): 43.00
Thanks to anyone that replies.

Forgot to mention that other users of the hub5a have recommeded setting the DCHP to 21 days , which I think is the max to see if that helps?
Although its does sound like somethings up if its dropping line connnection.
Have you been through the usual checks & tests rigmarole to rule out an openreach vist?
https://www.bt.com/consumerFaultTracking/public/faults/reporting.do?pageId=21
http://www.homeandwork.openreach.co.uk/problems-with-your-phone-or-broadband/search.aspx
17070 quiet line test
https://support.zen.co.uk/kb/Knowledgebase/Performing-a-Quiet-Line-Test {How to guide}
Might highlight something thats not the usual hh5a mischief.

Safari loading pages slowly / high latency

I have recently been asked by one of my clients to look at a problem with their 3 macs at their place of business. They are an iMac, a macbook and a macbook air. They have all started to exhibit the same problem of being slow to load web pages using safari as their web browser of choice.
Using the broadband speed test at speedtest.net shows that they are getting some extremely high latency (~4000ms) to some sites.
I have tested the broadband connection thoroughly using my own (linux) laptop and everything seems to be in working order. Tests on the macs themselves using a terminal show that latency to the internet and dns response times are all as they should be.
From some limited searching the problem appears to be similar to the problem described in http://discussions.apple.com/thread.jspa?messageID=8799710&#8799710 where safari itself is causing some problems for some reason.
What I'm looking for is some suggestions on how i can go about fixing the problem when i next visit the client

Welcome to the forums!
The following usually works on both Tiger and Leopard:
(First, if yours is an Intel Mac, check that Safari is not running in Rosetta, which is enough to slow it to a crawl.)
Adding DNS codes to your Network Settings, should gives good results in terms of speed-up:
Open System Preferences/Network. Double click on your connection type, or select it in the drop-down menu. Click on TCP/IP and in the box marked 'DNS Servers' enter the following two numbers:
208.67.222.222
208.67.220.220
(An explanation of why that is both safe and a good idea can be read here: http://www.labnol.org/internet/tools/opendsn-what-is-opendns-why-required-2/2587 / )
Whilst in System Preferences/Network you should also turn off 'IPv6' in your preference pane, as otherwise you may not get the full speed benefit (the DNS resolver will default to making SRV queries). If you want to know what IPv6 is:
This is Apple's guidance on iPv6:
http://docs.info.apple.com/article.html?path=Mac/10.5/en/8708.html
Click on Apply Now and close the window.
Restart Safari, and repair permissions.
If that didn't do it, then try this as well:
Empty Safari's cache (from the Safari menu), then close Safari.
Go to Home/Library/Safari and delete the following files:
form values
download.plist
Then go to Home/Library/Preferences and delete
com.apple.Safari.plist
Repair permissions (in Disk Utility).
Start up Safari again, and things should have improved.

Extremely slow and high latency all day.

DSL is running extremely slow during peak hours from 12 afternoon to 12 midnight. Lower than 50% of rated speed and high latency
I have been frustrated with this DSL Service for months now. I am considering contacting BBB to file a complaint and I am tired of dealing with customer service giving me the run around. Internet is a monopoly in my area therefore verizon feels it doesn't have to do anything to keep its customers when they provide crappy service. I am on waitlist for another internet service provider and it is going to take almost a year because of how bad the internet options are in the area and demand for better options. I even had to pay over 100 dollars to get a truck roll come to my house to fix any issues within the house and the internet has not gotten better. Atleast I feel I should get a refund or something.
Here is my speedtest result just now. http://www.speedtest.net/my-result/2899553407
It has been even slower at other times. http://www.speedtest.net/my-result/2893509440
Modem is Westell 6100 or something.
Transceiver Statistics
Transceiver Revision:
7.2.3.0
Vendor ID Code:
4
Line Mode:
G.DMT Mode
Data Path:
Interleaved
Transceiver Information
Downstream Path
Upstream Path
DSL Speed (Kbits/Sec)
3360
864
Margin (dB)
15.5
13.0
Line Attenuation (dB)
21.5
13.0
Transmit Power (dBm)
7.6
11.9
Giganews line info
news.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 gw1-g-vlan201.dca.giganews.com (216.196.98.4) 0 ms 0 ms 0 ms
2 ash-bb1-link.telia.net (213.248.70.241) 0 ms 0 ms 0 ms
3 TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms GigabitEthernet2-0-0.GW8.IAD8.ALTER.NET (63.65.76.189) 3 ms TenGigE0-2-0-0.GW1.IAD8.ALTER.NET (63.125.125.41) 3 ms
4 P1-8-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.151.237) 72 ms 72 ms 72 ms
5 P9-3.LSANCA-LCR-01.verizon-gni.net (130.81.193.123) 75 ms P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 75 ms 76 ms
6 * * *
7 * * *
8 * * *
9 * * *
10 * * *
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * Max number of unresponsive hops reached (firewall or filter?)
news-europe.giganews.com
traceroute to {edited for privacy}, 30 hops max, 60 byte packets
1 vl201.gw1.ams.giganews.com (216.196.110.3) 0 ms 0 ms 0 ms
2 te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms te7-7.ccr01.ams05.atlas.cogentco.com (149.11.104.9) 0 ms te7-8.ccr01.ams05.atlas.cogentco.com (149.11.104.17) 0 ms
3 te0-7-0-16.ccr21.ams03.atlas.cogentco.com (154.54.72.42) 0 ms 0 ms 0 ms
4 te0-3-0-0.ccr21.lon13.atlas.cogentco.com (130.117.48.141) 8 ms 8 ms te0-2-0-0.ccr21.lon13.atlas.cogentco.com (154.54.28.158) 8 ms
5 te0-7-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.125) 90 ms te0-0-0-4.ccr21.jfk02.atlas.cogentco.com (154.54.84.129) 90 ms *
6 te0-3-0-6.ccr21.dca01.atlas.cogentco.com (154.54.41.5) 96 ms te0-0-0-2.ccr21.dca01.atlas.cogentco.com (154.54.25.238) 96 ms te0-2-0-7.ccr21.dca01.atlas.cogentco.com (154.54.41.1) 96 ms
7 be2042.ccr21.iad02.atlas.cogentco.com (154.54.26.126) 97 ms 97 ms 97 ms
8 uunet.iad01.atlas.cogentco.com (154.54.13.138) 99 ms verizon.iad01.atlas.cogentco.com (154.54.10.226) 105 ms 105 ms
9 P0-8-0-0.LSANCA-LCR-22.verizon-gni.net (130.81.29.127) 177 ms 178 ms P1-0-0-0.LSANCA-LCR-21.verizon-gni.net (130.81.199.39) 174 ms
10 P8-0.LSANCA-DSL-44.verizon-gni.net (130.81.35.133) 175 ms P9-3.LSANCA-LCR-02.verizon-gni.net (130.81.193.109) 187 ms 182 ms
11 * * *
12 * * *
13 * * *
14 * * *
15 * * *
16 * * *
17 * * *
18 * * *
19 * * *
20 * * *
21 * Max number of unresponsive hops reached (firewall or filter?)
Here is what ICSI Netalyzer Results have stated.
Network Access Link Properties + –
Network performance (?): Latency: 580 ms, Loss: 15.5% –
The round-trip time (RTT) between your computer and our server is 580 ms, which is somewhat high. This may be due to a variety of factors, including distance between your computer and our server, a slow network link, or other network traffic.
We recorded a packet loss of 16%. This loss is very significant and will lead to serious performance problems. It could be due either to very high load on our servers due to a large number of visitors, or problems in your network. Of the packet loss, at least 14.0% of the packets appear to have been lost on the path from your computer to our servers.
TCP connection setup latency (?): 720ms –
The time it takes for your computer to set up a TCP connection with our server is 720 ms, which is quite high. This may be due to a variety of factors, including a significant distance between your computer and our server, a particularly slow or poor network link, or problems in your network.
Background measurement of network health (?): 3 transient outages, longest: 0.8 seconds –
During most of Netalyzr's execution, the client continuously measures the state of the network in the background, looking for short outages. During testing, the client observed 3 such outages. The longest outage lasted for 0.8 seconds. This suggests a general problem with the network where connectivity is intermittent. This loss might also cause some of Netalyzr's other tests to produce incorrect results.
Network bandwidth (?): Upload 700 Kbit/s, Download 2.3 Mbit/s +
Network buffer measurements (?): Uplink 5400 ms, Downlink 1200 ms –
We estimate your uplink as having 5400 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large uploads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large uploads at the same time.
We estimate your downlink as having 1200 ms of buffering. This is quite high, and you may experience substantial disruption to your network performance when performing interactive tasks such as web-surfing while simultaneously conducting large downloads. With such a buffer, real-time applications such as games or audio chat can work quite poorly when conducting large downloads at the same time.
HTTP Tests + –
Address-based HTTP proxy detection (?): OK +
Content-based HTTP proxy detection (?): OK +
HTTP proxy detection via malformed requests (?): OK +
Filetype-based filtering (?): OK +
HTTP caching behavior (?): OK +
JavaScript-based tests (?): OK +
DNS Tests + –
Restricted domain DNS lookup (?): OK +
Unrestricted domain DNS lookup (?): OK +
DNS resolver address (?): OK +
DNS resolver properties (?): Lookup latency 520 ms +
Direct probing of DNS resolvers (?): +
DNS glue policy (?): OK +
DNS resolver port randomization (?): OK +
DNS lookups of popular domains (?): OK +
DNS external proxy (?): OK +
DNS results wildcarding (?): Warning –
Your ISP's DNS server returns IP addresses even for domain names which should not resolve. Instead of an error, the DNS server returns an address of 199.101.28.20, which resolves to search.dnsassist.verizon.net. You can inspect the resulting HTML content here.
There are several possible explanations for this behavior. The most likely cause is that the ISP is attempting to profit from customer's typos by presenting advertisements in response to bad requests, but it could also be due to an error or misconfiguration in the DNS server.
The big problem with this behavior is that it can potentially break any network application which relies on DNS properly returning an error when a name does not exist.
The following lists your DNS server's behavior in more detail.
Please help. I am so frustrated I literally have fights with my family over internet problems. I am right now looking for other options and even starting to think about paying over 100 a month for dedicated line or T1 if they can service my area.

Not a single response from Verizon on this? And after you posted the tests & information they will need? I think I may have to make a service choice soon. Its bad enough Verizon can't post a simple email address for our support, they have removed Usenet access, removed access to our websites (I use HTML so their sitebuilder is useless)... Sheeshe...

Windows 7 and Networks with High Latency

We are currently trying to rollout Windows 7 on our network to replace XP but have encountered an issue whereby we have remote clients that access the network over high-latency satallite links (BGAN and Vocality/Satellite). The latency of the links (based
on ping results) can be 600ms for Vocality and 1-3s for BGANs.
The particular services that don't work are a full motion video solution using TVI Viewer 7.9.1 and Outlook 2003 or 2007. These work fine on Windows XP. Shares can be accessed but are significantly slower than XP and ping does respond fine.
Windows 7 is running on Panasonic Toughbook CF52 and CF74 and I've tested in with a vanilla install with no updates and not on the Domain (2008R2 native) to eliminate GPO interference and tried it with all MS updates as of about 2 months ago.
I've tried removing the extra services on the network card (Topology Discovery, ipv6 and QoS), updated to the latest NIC drivers from Panasonic and drivers from Intel themselves. Reduced the MTU to as low as 500 and increased the Frame size (I forget what
to but was following a guide for slow links).
I've successfully replicated the issue on out development system using a satallite simulator.
Windows 7 with Outlook and TVI work fine on our network when connected via the LAN, ADSL, 3G and WiFi.
I'm currently analysing Wireshark captures but they don't seem any different to the XP ones.
Any help would be much appreciated.

Hi,
I noticed that your issue just happened when you use satellite transmission connection.
The fact is that this kind of connection in Windows 7 use TCP protocol. Transmission Control Protocol ( TCP ) under ideal conditions can provide reliable data delivery, but it is inherent in the existence of a throughput bottleneck, with the emergence on
the long-distance WAN packet loss and latency increases, the bottleneck is becoming more prominent and serious. In satellite networks with high loss, effective throughput may be as low as 0.1% - 10% of available bandwidth.
However, FASP can be the solution.
FASP
http://asperasoft.com/technology/transport/fasp/#overview-464
This response contains a reference to a third party World Wide Web site. Microsoft is providing this information as a convenience to you. Microsoft does not control these sites and has not tested any software or information found on these sites; therefore,
Microsoft cannot make any representations regarding the quality, safety, or suitability of any software or information found there. There are inherent dangers in the use of any software found on the Internet, and Microsoft cautions you to make sure that you
completely understand the risk before retrieving any software from the Internet.
Thanks for your understanding.

High latency causing problems... and frustration w...

I have a femtocell that requires the latency on any single hop on the internet to be less than 240ms, any longer than this and it drops my phone call. On contacting the supplier of the femtocell, they asked me to use Traceroute to see how long the path to a server was (I used Google.com) and many of the hops were over 240ms, some as long as 4922ms.
On scanning this forum, there are other users out there (mostly gamers) who are suffering from latency problems. Has anyone had any success resolving the problem? I can send copies of the Traceroute outputs that clearly show high latency between routers with addresses such as interconnect2-gig1-0.manchester.fixed.bt.net, core2-pos0-6-1-0.ealing.ukcore.bt.net and core4te-0-7-0-0.telehouse.ukcore.bt.net, to anyone that may be able to help.
The best I've so far had from BT is that:
- It's a problem with the femtocell supplier: no, the supplier requested from ISPs their longest expected latency prior to releasing the femtocell and set the timeout to be equal to this
- It's a problem with my Mac mail: the fact that I use a Mac has absolutely nothing to do with network latency
- There's interference between my mobile phone and my wireless: this isn't the case (I'm a wireless communications engineer by background) and, if it was, almost no-one would be able to use mobile phones given the number of wireless access points in homes and offices.
Every time I get a call from the call centre it's someone different, who doesn't understand the problem, doesn't know what a femtocell is and hasn't read the notes which clearly state that I want to be called on my mobile, not on my home phone. It's looking like my best option may be to try to find another ISP who doesn't have this problem.

I think you have the result of what is maybe a 2 fold issue.
Femtocell technology is still a relatively new technology as you;ll know from your job.
If you think about the security issues of running a femtocell, that;s to say what it actually has to fulfil,
Security for femtocell networks spans several distinct requirements. The service provider must authenticate users as they arrive on the network. The RF link between the handset and the femtocell must be secured for both user and control plane traffic. And lastly, the mobile network traffic must be placed into a virtual private network as it traverses the wired ISP network to ensure that the traffic is protected while transiting this public network and only authorized users can forward traffic to the mobile operator's network.
There is however one very important element of femtocell security which makes the implementation significantly more complex. This relates to latency as you say, which must be carefully managed especially for applications such as VoIP/SIP. Compounding this challenge is the unknown nature of the latency across the ISP network, which has resulted in service providers requiring latency in the femtocell to be minimized, as you say.
If you add to that the fact that the BT broadband system is based on an algorithm packet handled system to ensure data quality across maybe noisy telephone lines, it all compounds to add to the problems of the running of the femtocell.
In other words if you have a highly error corrected and interleaved broadband line, it's not going to help the femtocell out by adding additional latency to what is already a fairly complicated situation where data handling is concerned....

High latency/ping times

Greetings
I have had DSL for a while and have had no real issues until recently
My problem is that I am receiving high latency/ping times while using VPN and while playing internet games (doing each exclusive of one another of course). I am continually being dropped or if I stay connected the LAG is so bad that it makes using the VPON or playing games impossibly frustrating. All of this started about 5 days ago or so, so I am wondering what the problem could be.
My modem is new; I just got DSL in December. I have tried bypassing my router and still get the same result. I have also used computers running XP sp3, Vista Sp2 and Win 7 64 bit, all with the same result.
Any ideas? Also can inclement weather in Northern VA be causing issues with the verizon's overall network performance? all of that snow cant be good thing for DSL.
I am in SW VA and we have had alot of snow as well.
Anyways, if anyone has any ideas, please let me know.. because VPN is how I work some days and this latency issue is causing me to re think my switch to DSL

#1 What is the brand and model of your modem?
#2 What is the brand and model of your router?
If you are the original poster (OP) and your issue is solved, please remember to click the "Solution?" button so that others can more easily find it. If anyone has been helpful to you, please show your appreciation by clicking the "Kudos" button.

Auto route change for high latency

Dear Boss
I have cisco 2811 at branch and 3845 at Head office. Two link with 256 kbps bandwidthe each. I did as follows:
Interface Tunnel 1
Keep alive 5 4
IP xxxxxxx
Interface Tunnel 2
Keep alive 5 4
IP yyyyyyy
Ip route X.X.X.X tunnel 1
Ip route X.X.X.X tunnel 2 10
When link 1 down, traffic change to Tunnel 2. its OK.
I want when link1 flaxuate or latency high (more than 60 ms) traffice change to tunnel 2. If link 2 goes high latency automatically change to tunnel 1.
What can i do for both end ????
Please help me .
Shahid

Things seem ok at the moment, but this this high latency only happened in the evenings. Will check this evening to see if it happens again.
Line state
Connected
Connection time
4 days, 13:42:02
Downstream
8,128 Kbps
Upstream
448 Kbps
ADSL settings<script type="text/javascript"></script>
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.1
Latency type
Fast
Noise margin (Down/Up)
6.3 dB / 23.0 dB
Line attenuation (Down/Up)
9.0 dB / 4.5 dB
Output power (Down/Up)
11.8 dBm / 12.3 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
0 / 0
CRC Errors (Down/Up)
58 / 2147480000
HEC Errors (Down/Up)
nil / 39
Error Seconds (Local)
35

High latency to LA riot games servers

Hi,
I have been facing some very annoying latency issues with my FiOS service when playing league of legends. I usually have a 90ms-100ms ping in this game, which is bearable, but occasionally (once or twice a week) it will jump to as high as 160-180ms. I have pinged their servers directly from the router when the problem exists and those numbers are consistent with what I see on my desktop and laptop, so its not an internal network issue. I dont have any speed issues or ping spikes, and most local pings test fine during this time. I ran a trace for both periods and noticed some heavy latency within what seems to be the verizon network, and was wondering if something can be done about this??
during high latencies:
tracert 216.52.241.254
Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254] over a maximum of 30 hops:
1 4 ms 3 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 13 ms 8 ms 31 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 15 ms 11 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 26 ms 26 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 146 ms * 146 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 148 ms 146 ms 146 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 178 ms 174 ms 196 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 178 ms 173 ms 173 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]
normal period:
tracert 216.52.241.254
Tracing route to riotgames-17.ext1.lax.pnap.net [216.52.241.254]
over a maximum of 30 hops:
1 3 ms 5 ms 3 ms Wireless_Broadband_Router.home [192.168.1.1]
2 11 ms 9 ms 9 ms L100.CMDNNJ-VFTTP-54.verizon-gni.net [71.168.228.1]
3 16 ms 15 ms 14 ms G0-3-5-7.CMDNNJ-LCR-22.verizon-gni.net [130.81.188.204]
4 29 ms 28 ms 26 ms xe-4-1-8-0.NY5030-BB-RTR2.verizon-gni.net [130.81.209.84]
5 107 ms 106 ms 109 ms 0.xe-2-0-0.XL4.LAX15.ALTER.NET [152.63.2.86]
6 113 ms 111 ms 108 ms POS7-0-0.GW3.LAX15.ALTER.NET [152.63.112.109]
7 117 ms 120 ms 118 ms internapGIGE-gw.customer.alter.net [157.130.236.110]
8 120 ms 125 ms 120 ms riotgames-17.ext1.lax.pnap.net [216.52.241.254]

Not sure where you are located but yes we have been experiencing the same issues here for the last couple of days as well here in the Southbay area of SoCal. It was really bad with latency about two months ago and it was better for about 3 weeks until 2 days ago then the same problem started all over again. Tech support, customer service nor the Premium Tech Support service will be of any help since we tried all of that with numerous calls and many hours on the phone with the same reply: "everything tested ok on our end" and "it isn't a problem with Verizon". Well, we don't have a problem with internet for anything other than online gaming especially with League of Legends. We've narrowed it down to a particular server which is not owned by Verizon. Our tracert shows that we have over 30 hops at times and one of the servers which is not owned by Verizon seems to be the problem. Verizon tech support said that it is not their problem to deal with after so many hops...so the plea or the question to have them do something about it is falling on deaf ears. Extremely frustrating!!! Don't know what to tell you at this point other than we are looking at other options for ISP.
The last we heard from a tech support person was that he would elevate the request to have their networking people look into contacting the owner of the server that is causing the problem. Haven't heard a peep back from anyone and it has been weeks. Sad to say but nobody at Verizon is interested in checking into this problem that I have seen so many other customers complain about. Guess it's beyond the normal "power off your router" kind of tech support and nobody gives a hoot!!!

High latency issue of an evening whilst gaming.

Hiya`s Peeps, Having recently switched to BT from Virgin (this being only my third day as a customer) as the VM service for gaming in my area (Sth Manchester) on thier 50mb package was simply not viable due to over utilisation issues, I now find myself experiencing high latency issues with my BT service.
All three evenings have been lost to me as my in game latency (World of Warcraft) has rose upto 3500ms with occasional disconnections.
Also strange was that was after the BB was first switched on I had a consistent in-game latency of 24ms home and 24ms world, this lasted around 8 hours until I experienced my first lag spike, I was disconnected and when I eventually was able to get back in game, some 20 minutes or so later, my home and world latency had changed to 42/45 (still playable ) but every 10 to 15 minutes the world latency would again rise to around 3k and above and I would again be disconnected from the server.
I do apologise for the lack of any technical detail within this post as I simply do not understand such and struggle terribly with it, I am very happy with both my speed and ping tests, both being excellent in comparison to that that I would see when using the VM service.
What I am after I guess is advice from the community on how to get the best from BT bb for playing my online game, this connection is only used for World of Warcraft and very light reading on the www, I do not have a phone connected to this line and use no wireless connections with it at all, this PC (hard wired) is the only contraption connected.
Any help and advice will be greatly appreciated, Thankyou
Les

welcome to the forum
there is a 10 day training period after your connection is activated during which time you need to leave the router connected with no manual resets. The router may reset (often) during training but that is normal as the equipment in the exchnage tries to find the best stable connection for your line.
after the training period is complete and you have a stable connection then you can get the latency changed to 'fast' if yours latency is 'interleaved' changing to fast can make your line less stable than interleaved but it is the choice of gamers
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

High Latency on BT Infinity II

I've had major issues with online gaming (Xbox One) using Infinity II for over a week, previously I had no issues and everything was fine. After resetting the Home Hub 5 back to factory defaults and performing a BT Wholesale Broadband Performance Test at http://speedtest.btwholesale.com/ I was suprised by the high latency in the results.
The download speed and upload speed is exactly what I expect, so for browsing and general internet use it is fine, but I suspect the high latency will be giving me problems with gaming, 40ms seems rather high to me.

I too have the same issue. The HH5 is the worst router i have come across. Difficult to configure and having to factory reset and reconfigure every few days is ridiculous. I had nearer 65Mb download speed and a letency <10ms but now the speend has dropped to 50Mb and the latency is over 100ms. Quite often it means completely unusable.
I spent an hour on the phone to India at the weekend with zero value... Sitting on a wired connection I was told to disable the 5G wirless to improve performance and then that i shouldn't change any of the values on the HH5.. It would be useful to be able to set at least one static IP for my printer! I have an engineer booked for this morning.
I'd hate to be the 9/10 who rate the BT service as the advert!

High latency and poor speed tests lately

For the past 4-5 days, I've been working with various Verizon techs to resolve a high latency/slow Internet problem. Their ultimate solution was that they have no idea why it's doing this, and since I can reach a few websites at full speed and their line tests show I'm operating at full provisioning, it's not their problem. "We can't control traffic outside of our networks." Well, my results are also showing problems with the Verizon servers, so I would think they should be more concerned. Most websites, however, exhibit the problem. So I'm stuck, looking for a better answer than "go away." Maybe some of you are experiencing a similar problem with latency or sporadic speeds?
My provisioning is 20M/5M. I'm in the L.A. area. (In the traceroutes below, I masked Hop 2 for privacy.)
I've experienced this problem with 2 computers (1 desktop, 1 laptop), both using Ethernet ports; one test using wireless on the laptop. I've plugged the router directly into the ONT coax to eliminate my house wiring as the culprit. Westell 9100EM router.
A few websites seem okay, and speedtest.net results always show provisioning at full speed to the L.A. server, but the problem persists when using the non-L.A. server. With speakeasy.net, even the L.A. server exhibits the problem. The latency gets worse as the night goes on, sometimes over 1000ms for some traceroute hops. In the morning, it seems to be back to normal.
Thanks for any help....
Jeff
Some examples...
In the past 2 mornings, I've had good results:
Speed Test (speakeasy.net, Los Angeles): ~ 19798K/4581K
Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
Speed Test (speedtest.net, Dallas): ~ 19.81M/4.37M, 49ms ping
Tracing route to www.l.google.com [74.125.19.104]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms myrouter.home [192.168.1.1]
2     8 ms     7 ms     7 ms xxxx.xxxxx-xxxxx-xxxxx.verizon-gni.net [173.55.xxx.xxx]
3     8 ms    10 ms     9 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.81.140.122]
4    11 ms    53 ms    11 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81.29.244]
5    13 ms    12 ms    12 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6    12 ms    11 ms    13 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7     9 ms    12 ms    42 ms xe-11-0-0.edge1.SanJose3.level3.net [4.68.111.249]
8    14 ms    12 ms    17 ms ae-63-60.ebr3.LosAngeles1.Level3.net [4.69.144.52]
9    21 ms    34 ms    35 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10    26 ms    19 ms    19 ms ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
11    21 ms    22 ms    22 ms ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
12    23 ms    22 ms    23 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13    29 ms    34 ms    22 ms 209.85.251.98
14    20 ms    23 ms    19 ms nuq04s01-in-f104.1e100.net [74.125.19.104]
In the past 4-5 evenings, I've had poor results:
Speed Test (speakeasy.net, Los Angeles): ~ 2441K/194K
Speed Test (speedtest.net, Los Angeles): always shows full provisioning ~19.74M, 4.56M, 19ms ping
Speed Test (speedtest.net, Dallas): ~ 8.28M/1.22M, 49ms ping
Tracing route to www.l.google.com [74.125.19.105]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms myrouter.home [192.168.1.1]
2     7 ms     7 ms     7 ms xxxx.xxxxx-xxxxx-xxx.verizon-gni.net [173.55.xxx.xxx]
3   531 ms   502 ms   514 ms G4-0-6-1242.LSANCA-LCR-12.verizon-gni.net [130.81.140.162]
4   519 ms   506 ms   530 ms so-4-3-0-0.LAX01-BB-RTR2.verizon-gni.net [130.81.29.246]
5   563 ms   564 ms   553 ms 0.so-1-2-0.XL4.LAX15.ALTER.NET [152.63.10.125]
6   577 ms   544 ms   524 ms 0.ge-6-1-0.BR2.LAX15.ALTER.NET [152.63.116.153]
7   477 ms   469 ms   459 ms xe-10-1-0.edge1.LosAngeles9.Level3.net [4.68.63.129]
8    11 ms    17 ms    19 ms ae-93-90.ebr3.LosAngeles1.Level3.net [4.69.144.244]
9   515 ms   559 ms   536 ms ae-2.ebr3.SanJose1.Level3.net [4.69.132.9]
10    20 ms    19 ms    19 ms ae-83-83.csw3.SanJose1.Level3.net [4.69.134.234]
11   524 ms   499 ms   544 ms ae-3-89.edge1.SanJose1.Level3.net [4.68.18.142]
12   490 ms   479 ms   464 ms GOOGLE-INC.edge1.SanJose1.Level3.net [4.79.43.146]
13    24 ms    22 ms    32 ms 209.85.251.98
14    23 ms    22 ms   489 ms nuq04s01-in-f105.1e100.net [74.125.19.105]
Solved!
Go to Solution.

MisterJefferson, your problem looks to be with hop #3. That is a Verizon router just after the gateway router for you. This will need to be addressed by a Verizon Network technician. Your hops to your router and your hop to the gateway look fine. Verizon will need to reboot that second router or re-route your hops.
Chernabog, yours is more difficult, you dont have any obvious big issue. However you do have a moderate jump at hop number 8. this is off the verizon network and is out on the internet. on one of the ATT routers. Unlikely you are going to be able to do anything about this. And as it is off the Verizon network, there would be nothing verizon could do about it either. Usually though, if it is a router needing rebooting, it will generally self correct after a few days. Or you could be unlucky enough to be going through a system that is overloaded or just plain old. This can be frustraiting. I myself play a lot of online games and if the server is in Washington DC (I'm in California) one of the hops I have to go through is in kentucky with sprintlink and their routers constantly give me a 500ms ping and I havent been able to get it corrected in over 4 years. Something we sometimes have to live with when it is out of our control.
====================================================================================
Error exists between keyboard and chair.

High Latency to midwest and east coast servers

Hello,
Over the last week I have been experiencing excessively high latency to several online gaming and web sites. The problem appears to be a peering issue between verizon.net and att.net or possibly alter.net (not sure who owns them?). Here are several trace routes that illustrate the problem. Calling verizon support has got me no where so far as well as contacting the gaming sites since this looks to them like an ISP issue.
This is blizzard (dallas data center):
Tracing route to 63.241.255.16 over a maximum of 30 hops
1    <1 ms    <1 ms    <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2     8 ms     7 ms     6 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
3    13 ms    11 ms    12 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
4    12 ms    11 ms    12 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
5    12 ms    14 ms    11 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6    13 ms    11 ms    12 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7    12 ms    12 ms    10 ms 192.205.35.161
8    48 ms    47 ms    47 ms cr2.la2ca.ip.att.net [12.123.30.134]
9   473 ms   501 ms   514 ms cr2.dlstx.ip.att.net [12.122.28.177]
10    54 ms    52 ms    52 ms gar23.dlstx.ip.att.net [12.122.138.157]
11    47 ms    52 ms    47 ms 12-122-254-154.attens.net [12.122.254.154]
12   504 ms   482 ms   477 ms mdf001c7613r0003-gig-12-1.dal1.attens.net [63.24
1.193.22]
13     *        *        *     Request timed out. <== last hop blocks ICMP by blizzard
This is lotro.com (boston area data center)
Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms Wireless_Broadband_Router.home [192.168.1.1]
2     6 ms     7 ms     8 ms L100.LSANCA-VFTTP-142.verizon-gni.net [173.55.53
.1]
3    10 ms    12 ms     9 ms G4-0-6-1142.LSANCA-LCR-11.verizon-gni.net [130.8
1.140.122]
4    12 ms    12 ms    12 ms so-4-3-0-0.LAX01-BB-RTR1.verizon-gni.net [130.81
.29.244]
5    43 ms    12 ms    12 ms 0.so-1-2-0.XL3.LAX15.ALTER.NET [152.63.10.133]
6    12 ms    12 ms    12 ms 0.ge-7-0-0.BR2.LAX15.ALTER.NET [152.63.116.157]
7    12 ms    12 ms    12 ms 192.205.35.161
8   445 ms   432 ms   424 ms cr2.la2ca.ip.att.net [12.123.30.134]
9   451 ms   445 ms   446 ms cr1.slkut.ip.att.net [12.122.30.29]
10   438 ms   442 ms   447 ms cr2.dvmco.ip.att.net [12.122.30.26]
11   438 ms   412 ms   430 ms cr1.cgcil.ip.att.net [12.122.31.86]
12   454 ms   434 ms   394 ms cr2.cgcil.ip.att.net [12.122.2.54]
13   428 ms   427 ms   442 ms cr1.n54ny.ip.att.net [12.122.1.1]
14   410 ms   416 ms   437 ms cr2.n54ny.ip.att.net [12.122.2.14]
15   395 ms   411 ms   417 ms cr1.cb1ma.ip.att.net [12.122.31.126]
16   455 ms   450 ms   426 ms gar5.cb1ma.ip.att.net [12.122.145.29]
17   429 ms   424 ms   435 ms 12-122-254-14.attens.net [12.122.254.14]
18   420 ms   434 ms   430 ms mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
0.0.174]
19   469 ms   471 ms   442 ms 12.130.10.69
20   515 ms   507 ms   507 ms 206.16.13.82
Trace complete.
The trace route below is using a completely different ISP (Intelenet). They see a similar but much less severe problem.
Tracing route to gls.lotro.com [206.16.13.82]
over a maximum of 30 hops:
1    <1 ms    <1 ms    <1 ms  xxxx [x.x.x.x]
2     2 ms     2 ms     2 ms  x.x.x.x
3     3 ms     2 ms     2 ms  x.x.x.x
4     3 ms     2 ms     2 ms p6c3.irv.intelenet.net [206.82.223.85]
5     2 ms     2 ms     2 ms p2b2.irv.intelenet.net [206.82.223.70]
6     4 ms     4 ms     4 ms ip65-47-228-17.z228-47-65.customer.algx.net [65.
47.228.17]
7     4 ms     3 ms     3 ms 71.5.170.17.ptr.us.xo.net [71.5.170.17]
8     4 ms     4 ms     4 ms 192.205.35.157
9    79 ms    78 ms    78 ms cr2.la2ca.ip.att.net [12.122.129.102]
10    78 ms    78 ms    79 ms cr1.slkut.ip.att.net [12.122.30.29]
11    77 ms    78 ms    77 ms cr2.dvmco.ip.att.net [12.122.30.26]
12    79 ms    79 ms    79 ms cr1.cgcil.ip.att.net [12.122.31.86]
13    78 ms    78 ms    77 ms cr2.cgcil.ip.att.net [12.122.2.54]
14    79 ms    78 ms    78 ms cr1.n54ny.ip.att.net [12.122.1.1]
15    79 ms    78 ms    78 ms cr2.n54ny.ip.att.net [12.122.2.14]
16    78 ms    78 ms    79 ms cr1.cb1ma.ip.att.net [12.122.31.126]
17    78 ms    78 ms    78 ms gar5.cb1ma.ip.att.net [12.122.145.29]
18    79 ms    79 ms    79 ms 12-122-254-14.attens.net [12.122.254.14]
19    78 ms    78 ms    78 ms mdf001c7613r0004-gig-12-1.bos1.attens.net [12.13
0.0.174]
20    79 ms    79 ms    79 ms 12.130.10.69
21    78 ms    78 ms    78 ms 206.16.13.82
Trace complete.
This is having a very big impact on my internet service performance. I really need this resolve or I may have to consider changing to another ISP who is not see this problem.

I would like to also post on this - as Riot Games is suggesting it may be a FIOS issue as well.
Please look into this, as its been 3-4 days that your connection issues are disrupting us:
http://pastebin.com/FXLAJ3CW

Fast internet, high latency

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