Fatal1ty Professional Series Gaming Headset MkII and USB controler Need help

Hello,
I have PCIE X-FI Titaninum Fatality Pro Series. I am looking for Headset that match up with the sound card.
However, Fatal1ty Professional Series Gaming Headset MkII does not come with USB.
Is it better using USB or 3.5 mm gold plated Jack?
Is the Fatality Pro series gaming Headset MKII coming with USB converter?
Thank You

Hi Psjahigh,
Not sure why you are getting that error. I suggest you contact technical support so that they could assist you with the RMA. Please check your PM.

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    “From: Creative Americas Customer Support [mailto:[email protected]]
    Sent: Sunday, November 07, 2010 8:57 PM
    To: Jason Alpaugh
    Subject: RE: CLI - Technical Support Request - (Fatal1ty Professional Series Gaming Headset MkII) (KMM21536858I15977L0KM)
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    Thank you for your valuable feedback.
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    Also most of the accessories are packaged together as a complete unit with the product. As such, we are unable to sell the mic to you.
    If you still require assistance, please reply to this email and include any previous correspondence to ensure a quick response.
    Best Regards,
    Becky
    Worldwide Customer Response
    Creative”
    Explain this to me again. Why is it not possible for me to just buy a mic to replace the broken one? I have bought 3 sound cards and three headsets prior to the Fatal1ty MkII’s from Creative Labs and have had nothing but total praise for each of them. I bought my new Fatal1ty MkII’s about a month ago for $80 and now I’m told the only way to get a new mic is to spend another $80 and get another new set. Seriously Cooler Master can send me a nut for a heatsink mounting kit, Corsair can send me a new modular connector for my PSU but you, Creative labs, refuse to help me out with getting a new mic for a very expensive headset and I’M OFFERING TO PAY FOR IT. I live and support my family paycheck to paycheck and cannot afford to shell out another $80 for a new headset, especially when the one I have now works just fine and just needs a mic. If I am forced to buy a new headset, it will not be a Creative Labs headset, which is very unfortunate since I completely love the Fatal1ty MkII’s and already miss them. A response would be greatly appreciated.

    Ok getting irritated now. I get the email ok'ing the replacement for $5 + $5 to ship it and I immediately reply agreeing and asking how I should pay. Then the next email is from your rep is almost a complete contradiction from the previous. I called the support # and was basically told the same thing the last email said and to call back Monday. I 'm not calling back just to get the run-around again so can someone actually help me out with an honest and straight answer. Here's the email thread:
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    Mon-Fri (9AM-6PM Central)
    405-7426622
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    Best Regards,
    Romulus
    Worldwide Customer Response
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    Original Message Follows:
    Thank you. Definitely fine with it. How do you want me to pay? You would not believe how much I appreciate this.
    Thanks,
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    -----Original Message-----
    From: Creative Americas Customer Support [mailto:[email protected]]
    Sent: Thursday, November 11, 2010 8:42 PM
    To: Jason Alpaugh
    Subject: Re: So this is the type customer service I get...please respond
    (KMM21551864I15977L0KM)
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    Thank you for getting back to us.
    With regards to your email, we can sell an extra mic to you $5 plus
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    If you are fine with the offer, please inform us as soon as possible.
    If you still require assistance, please reply to this email and include any
    previous correspondence to ensure a quick response.
    Best Regards,
    Isabella
    Worldwide Customer Response
    Creative
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    http://support.creative.com
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    DISCLAIMER
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    This email is for the sole use of Creative's intended recipient and is not
    to be forwarded or copied to others. Any review, copying or distribution of
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    not Creative's intended recipient, please inform Creative immediately by
    responding to this email and thereafter permanently delete the original and
    any copies of this email together with any attachments. Thank you.
    Original Message Follows:
    I bought a set of Creative Labs Fatal1ty Professional Series Gaming Headset
    MkII about a month ago and my son accidentally broke the mic. So I emailed
    Creative Labs customer service/tech support, not requesting a warranty
    replacement, but instead offering to pay for a new mic to be sent to me.
    This is the response I received:
    ?From: Creative Americas Customer Support
    [mailto:[email protected]]
    Sent: Sunday, November 07, 2010 8:57 PM
    To: Jason Alpaugh
    Subject: RE: CLI - Technical Support Request - (Fatal1ty Professional Series
    Gaming Headset MkII) (KMM21536858I15977L0KM)
    Dear Jason,
    Thank you for your valuable feedback.
    With regards to your issue, I am sorry to inform you that your headset is
    not covered by our warranty. Since the limited warranty does not apply to
    damage caused by normal wear and tear, abnormal use or conditions, misuse,
    neglect, abuse, accident, improper handling or storage, exposure to
    moisture, unauthorized modifications, alterations, or repairs, improper
    installation, improper use of any electrical source, undue physical or
    electrical stress, operator error, non-compliance with instructions or other
    acts which are not fault of Creative, including damage or loss during
    shipment.
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    previous correspondence to ensure a quick response.
    Best Regards,
    Becky
    Worldwide Customer Response
    Creative?
    Explain this to me again. Why is it not possible for me to just buy a mic
    to replace the broken one? I have bought 3 sound cards and three headsets
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    total praise for each of them. I bought my new Fatal1ty MkII?s about a
    month ago for $80 and now I?m told the only way to get a new mic is to spend
    another $80 and get another new set. Seriously Cooler Master can send me a
    nut for a heatsink mounting kit, Corsair can send me a new modular connector
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    another $80 for a new headset, especially when the one I have now works just
    fine and just needs a mic. If I am forced to buy a new headset, it will not
    be a Creative Labs headset, which is very unfortunate since I completely
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    [email protected]

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