Faulty BT Homehub 5 - my experience

Hopefully this might help others as I found it very difficult to find anything quite like our situation and I needed basic guidance. I had a new master socket with inbuilt splitter fitted for BT Infinity (apparently its very new to have the inbuilt splitter and took us a while to work that out - its distinguished by having both a phone and broadband point rather than just one point).
Last week I found my new BT homehub 5 which had been in use for about one month had stopped working and nothing was able to revive it. As we had been sent the HH5 free and were out of contract, we had to either pay for a replacement or commit to another 12 month contract - that was the choice presented to me. I also discovered that there was a contract for the existing HH that I was not aware of. As my view on how this has all been handled will comprise a complaint I won't go into this here.
We attempted to set up an alternative router but it was so confusing - we discovered we needed a router modem (not just a router) as well as a BT openreach modem for it to work but it does work - hurray! And better than the HH5. So don't feel forced into paying for one or locking into a contract if this happens to you.

Does the bridge have a web interface where you can access its settings? Is that web interface on the same subnet as the home hub?
All you are using in effect, is a wireless client, bu I think you may find that it may have its own internal LAN IP address, which is different from the home hub.
Its worth checking, because I know if you use a TP-Link WA701ND in the wireless client mode, its IP address has to be on the same subnet as the home hub, otherwise it will not pass on DHCP requests from connected devices, to the home hub.
There are some useful help pages here, for BT Broadband customers only, on my personal website.
BT Broadband customers - help with broadband, WiFi, networking, e-mail and phones.

Similar Messages

Faulty Router Homehub 3

Hi, for months now it router just crashes, no devices can connect or get an internet connection, even local media streaming stops, then upon reboot it will work for a few minutes then it crashes again i have to repeat this process for about an hour then it might work for an hour or 2 and same thing again might get a few more hours out of it, in the morning it can last for a few hours until i have to repeat the whole proccess again, i spoke to a guy on the phone he just fobbed me off with "you cant have more than 5 devices connected at a time" is there a way i can request a replacement router on here with out having to ring someone and go through there play book for half an hour get passed to someone else and go through the playbook again.
thanks

you need to phone CS and request a replacement which is free if still in contract
08001114567
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Ipod not recognized in itunes, stuck in recovery mode (tried everything)

I've had my ipod touch for about a year now, and the other day itunes told me I needed to download the new software and such. FYI, I use Vista (unfortunately. Probably not helping with the problem).
I am aware that this is a common problem. I have *tried everything* I can find at the moment, when I plug it into a different laptop nothing happens.
- I download itunes 9 etc and suddenly it says "ERROR OCCURRED" or something, I don't remember the error message too well (sorry).
- This didn't surprise me, I am used to itunes/ipods messing up on me. So I wait a while, and download the new software again. It installs.
*- A screen on my ipod appears with the itunes logo, a usb cable and "itunes".*
- I connect the ipod to the laptop. Nothing happens. Vista pops up saying:
*'Windows needs to install driver software for your Apple Mobile Device (Recovery Mode)*
- Locate and Install driver software (recommended)
- > Ask me again later
- Don't show this message again for this device'
I click the first, it asks me for a disk {which obviously I don't have), when I click 'show me other options' it tells me it couldn't find driver software. Clicking on anything from here results in nothing or failure to find the driver or whatever.
*I've tried everything on this site including* rebooting, reinstalling, completely destroying any trace of itunes and associated programs on my computer (using Windows install cleanup too) and then installing again, manually disabling/enabling/repairing/everything else under the sun to the driver in the driver menu. The same thing happens every time.
So uh, any help? I've backed up everything on my harddrive so I'm open to practically anything. I'm so sick of errors with ipods, I've never had so much trouble with any other gadget ): Maybe I'm just cursed lol.

After hours of searching for a fix I may have found one on a Mac Forum. This worked for mine but I had to restore it from the last back up. I also gave me the option of restore to new condition (out of hte box) but Ichoose from the last backup that itunes made. It took about 4 hours to fully restore all my 24gb of material. BUT,Now it's working perfectly. For how long...who knows?
Here's the link to the page where I found the info. http://forums.macrumors.com/showthread.php?t=447185
Below is the solution that worked for my 2nd gen 32 gig.
"Originally Posted by vegas-steven
try and do this:
1. start itunes.
2. plug the ipod into your computer
3. hold the power (on top) and home (on front) buttons for a few seconds.
the ipod should power up, and if if is screwed up, will be in recovery mode... from there itunes will tell you that it finds your ipod in that mode, and needs to restore it.
just click restore, sit back and it should work again.
did you hack it at all?
if you did not hack it, and that doesnt work, call applecare and see what they say. maybe it is faulty?
still, from my experience with my friends ipod that i made 100% unusable, there is a way to restore even the most broken ipod as long as it has a battery charge.
i suspect a small portion of the memory is dedicated to keeping emergency boot files that allowe you to restore, no matter how bad things get."

2012 MacBook Pro freezing and shutting down randomly

I have a 2012 MacBook Pro (15.4" 2.6ghz i7 model) and I'm having some serious issues with the laptop freezing up completely and also randomly restarting. The freezes are hard freezes as well, not simple hangs, they require me to hold the power button down to restart Occasionally when it shuts itself down and attempts to restart it will give me the dreaded "3 beeps" indicating a hardware problem. Strangely, if I hold the power button down so that it shuts itself off entirely and let it sit for a minute it will always restart fine afterwards.
I have swapped out the RAM for new modules and the problem has persisted. It happens at various times as well, sometime in the middle of the night while its asleep, other times while I'm actively using it, there doesn't seem to be a pattern to when it happens. Likewise they occur regardless of any externals in use as well (I have a 23" external monitor that occasionally use via a Thunderbolt to HDMI adapter as well as some USB 3 & 2 external HD's, USB 2.0 hub and a Firewire audio interface. The freezes seem to happen even if I'm using the laptop by itself without any peripherals plugged in.
To make my situation more complicated, I upgraded many of the componants of the laptop upon purchasing it, so I can't really be sure if I have a faulty HD since my only experience with it has been in it's current upgraded state. I have a 256GB SSD as my boot drive and I replaced my optical drive with a data doubler with a 750GB WD HD.
It is not currently under warrenty nor do I have Apple Care so I'd like to do as much legwork as I can to narrow down my issue- I have seen other threads where people have had thier logic boards replaced and the issues persisted- I don't quite have the $$ to spend on that sort of repair unless it truly is the root of my problems.
What can I do to further troubleshoot my setup? The freezes don't happen regularly but they are often enough to be a problem. I am also a musician and use my laptop for live performances so I need to make sure this doesn't happen during a show!
Thanks in advance for any assistance

Sounds like your iphone is causing kernal panics.
Unplug everything. Keyboards, mice, external hard drives, the lot.
One of these devices could be causing it.
Then, grab your Install DVD, and boot while holding the C button.
Select your language.
Go to Utilities > Disk Utility > Repair Disk + Repair Permissions
Then restart, and every once in a while, add one of the keyboards/mice/iphones/hdd's one by one to see if they are causing issues & therefore identifying the culprit.

Firefox jumps from monitor to monitor randomly.

I have a dual-monitor setup, running Windows 7, with Firefox 5. This issue has been happening since Firefox 3.6, so I don't know if it's really Firefox or not.
I'll be browsing the web, and if I close a tab, or sometimes while I'm typing, Firefox chooses to randomly change to another monitor. This has happened while I was browsing using only my mouse, so I know it's not some keyboard shortcut, and I don't have this same issue while running Linux. Any help would be appreciated. Thanks in advance!

Check for faulty extensions. In my experience, some webpages will cause Firefox to use up a lot of CPU cycles, but only when some extensions are installed.

80GB iPod Classic stuck in recovery mode, tried EVERYTHING

Hello, i'm Michael, and i need some help right now :c
i just got an iPod Classic with 80GB of HDD, just a gift, but it had some "issues" (the screen showed a dock connector and it reads "Use iTunes to Restore"), i had an iPod Touch 4G, and i had that restored several times, so i knew the trick.
Okay i came from my grandmother's house and plugged my new fancy iPod! (it came with no USB cable so i bought a cheap one) but when i plugged the iPod had not enough power to remain connected, so i though (maybe the usb cable is not powerfull enough to mantain the charge cicle, it's a 2$ one, so it's big deal) plugged my iPod to my speakers on the Dock station, and leave it there for the entire night
The next morning i plugged my super charged iPod to my Windows 7 PC, and it got detected YAAY!, iTunes asked me to download the software to restore, so i let it do just that, waited for the 56mb ipsw file to download, and after that the restore process begun. At 57 seconds of the process (i timed it) the PC turned OFF (not big deal, my processor is not the best processor ever, and my PC usually turns off after a small overdrive)
Well, the iPod restarted and it was at the "Use iTunes to Restore" screen again. So i tought (Well, let's try my sis laptop) connected my iPod to the Windows 8 Laptop from my sister, and the iTunes download (iTunes + iPod ipsw) took a lot of time to me.. But when it comes to the Restore Process, after the same amount of time, i got the "1439" error, and after looking foward throught a lot of web pages, i came out with the "Windows 8 is the one of the problem :L" so i plugged my iPod out and leave it charging in my speakers, at the next day, i was in my Grandmother's house again..
So i came out with my uncle and told him to lend me his Lap, a Windows 7 64X Core i5 Extreme with VT (super machine i loved it *¬*) and plugged my iPod in, i tried to Restore with his iTunes version (11 one) and guess what? 1439 error! it looked like the USB cable was the problem one, but i didn't gave up, and installed Virtual Box with Widnwos XP (i rode some guy had it working with a restaration with XP, and makes sense, since Windows 7/8 can't format large drives with FAT32, and XP sure can) so i plugged my iPod and installed Guest additions and the Expansion pack (for USB 2.0 support) installed the last iTunes version and tried to restore, and guess what? 1434!
So, i tried something different, i tried to format the iPod with Windows Explorer, and guess what? it worked! NTSF system was loaded ad working, i dragged some 134mb files to it, and they could be readen every time i wanted. But there's a problem, iPod software is not NTSF but FAT32, so i downloaded EaseUS partition manager and formated it to Fat32, 128kb cluster size, and unplugged it to plug the speakers again (YES, I TOOK THEM TO MY GRANDMOTHER'S) after the battery's top capacity was acomplished, i tried the restore form XP again, and after a few tries, i got a succefull restore!
The iTunes screen showed "your iPod is going to restart, please leave it connected, and it will be recognized after the reboot" (or something like that Cx) i was really happy i could get my iPod to work, but when the Apple logo appeared with the progress bar, it filled like 84%, and the screen became white, it showed the same "do not disconnect" regular screen, and iTunes told "iTunes has detect and iPod in Recovery Mode, please restore it to be used with iTunes"
So, i tried a LOT of methods from Apple Discussion, formating in Disk Mode, Restoring in Disk Mode, regular mode, DFU mode (only downloads a 1.4mb file and says "preparing the ipod" after 34 seconds and an uncomplete bar it closes ._.) restoring with XP, 7, 8, rebooting the iPod (select + menu, 6 secs) DFU mode (menu + select 12 secs) disk mode (play + select, 6 secs in apple icon) and a lot of hard work.. nothing worked.
So i tought.. (maybe the iPod's HDD is broken or something) opened Diagnostics and this are the results:
Retracts :432
Reallocs: 319
Pending sectors: 0
Poweron Hours: 560
Start /Stop: 426
Temp status are not important right now, current 23, max 43c, min 15c
it's obviously an used iPod. But the Reallocs count is not THAT big
Okay so i tried something different and asked my friend's iPad cable, this one connected pretty well with Windows 8 and it did restore with no problems at all. but there's one little small issue.. it didn't work either...
So, i'm here, out of ideas, i can imagine a restore with OS X will change my point of view in some way, but i can't do that right now...
i Must add that the HD is completely functional, i can add files to it right now, and use them in another PC, i can format it, partition it, and a lot of crazy things, so the HDD is not the problem one..
Please help me.. i have EVER SEEN a iPod's menu, other than my DSi iPod themed homebrew music player.. (wich looks fantastic)
Thank's in advance, i'm sorry for the lenght of my note, i have been thinking on it for a long time hehe c:

After hours of searching for a fix I may have found one on a Mac Forum. This worked for mine but I had to restore it from the last back up. I also gave me the option of restore to new condition (out of hte box) but Ichoose from the last backup that itunes made. It took about 4 hours to fully restore all my 24gb of material. BUT,Now it's working perfectly. For how long...who knows?
Here's the link to the page where I found the info. http://forums.macrumors.com/showthread.php?t=447185
Below is the solution that worked for my 2nd gen 32 gig.
"Originally Posted by vegas-steven
try and do this:
1. start itunes.
2. plug the ipod into your computer
3. hold the power (on top) and home (on front) buttons for a few seconds.
the ipod should power up, and if if is screwed up, will be in recovery mode... from there itunes will tell you that it finds your ipod in that mode, and needs to restore it.
just click restore, sit back and it should work again.
did you hack it at all?
if you did not hack it, and that doesnt work, call applecare and see what they say. maybe it is faulty?
still, from my experience with my friends ipod that i made 100% unusable, there is a way to restore even the most broken ipod as long as it has a battery charge.
i suspect a small portion of the memory is dedicated to keeping emergency boot files that allowe you to restore, no matter how bad things get."

N97 Charging Battery Problem

Had my N97 two days, first time i gave my battery a full charge with the mains charger it worked fine but now when ever i connect the mains charger my N97 wont charge it just keeps flashing with the message: unplug charger from power supply to save energy, even when my battery is low i get this problem and even if i switch my phone off it still wont charge with the mains charger but strange thing is i can charge my N97 no problem with usb cable from my pc but i cant always be near a pc to charge my battery so really need it to charge by mains how can i fix this problem? my firmware is V 10.0.012 Type RM-505
Message Edited by becky_ on 03-Jul-2009 11:35 PM

ichapman wrote:
Ah...so it's not just me then.
Put the unit onto charge Thursday night and didn't really check what the battery looked like when I unplugged it Friday morning, but was very surprised to have gotten to 4pm and the unit announced Battery Low and then shortly switched itself off.
As a result put it on charge again Friday evening, just a moment ago unplug it to find that the battery is only charged to 2 bars.
Like most, can't see if the new firmware addresses the issue as it's not been released for my carrier branded handset model.
Iain
Message Edited by ichapman on 04-Jul-2009 10:50 AM
Me too, is it a faulty phone? does anyone experience the same problem beside ichapman? Please share ur experience
Please look at my recorded video n97 charging
http://www.youtube.com/watch?v=iZ8d_gHSrt0 -> N97 charged full indicator at 2 bar
http://www.youtube.com/watch?v=5rzVyxLFPN0 -> N97 power up when charger still plug, still show indicator 2 bar
http://www.youtube.com/watch?v=aT0LjXvs40w -> N97 charger unplug n plug again,showing message "charging complete" but the indicator still at 2 bar
The next day I took it to Nokia care point, they reflash the firmware n the same thing happen again
N97 Black n E71 Red
Indonesia Nokia ESeries Forum (eseries.commoe.com)

Non-Rectangular JFrames using JNA or IBM IFrame

Hi,
I want to make a non-rectangular frame with round-shaped edges. I searched through this forum. But still unsuccessful. I can even go for a platform dependent solution. But i don't want to use Robot class which is taking screen-captures at interval or at system-events. This approach is very slower and faulty. Is anybody having experience in using JNA or IBM IFrame libraries (or any other approach) for this purpose?
Thanks in advance,
Sunil

Poor speeds on ADSL2+ Should be getting 9Mb, only ...

Hello,
About 16 days ago now, I had a brand new BT line installed on a new house my family has moved into. Coming from my rather pitiful 1.8mb connection at my old home, I was delighted to learn that based on my new home's location and distance from the exchange, I should receive a 9MB throughput speed on ADSL2+.
Throughout the 10 day line training period I monitored the speed and it never seemed to stray too far from 2.8Mbps downstream, and 833kbps upstream I noted on the very first day I had the line installed. In fact, the greatest speed at which my Homehub 2.0 has been able to connect to the exchange was 3.0Mbps, which barely nets me 2.6Mbps on speedtester.net.
Only this evening I finally located what appears to be the master telephone socket, hiding away behind a table next to my front door! So I have already moved the Homehub to this socket in the hope of a faster connection.
Here's the information found in ADSL line status on my Home Hub 2.0:
Line state
Connected
Connection time
0 days, 0:11:22
Downstream
3,001 Kbps
Upstream
861 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
13.0 dB / 6.9 dB
Line attenuation (Down/Up)
41.5 dB / 22.6 dB
Output power (Down/Up)
17.4 dBm / 12.4 dBm
Loss of Framing (Local)
0
Loss of Signal (Local)
0
Loss of Power (Local)
0
FEC Errors (Down/Up)
894 / 0
CRC Errors (Down/Up)
1 / 2147480000
HEC Errors (Down/Up)
nil / 15394
Error Seconds (Local)
1
Being no expert, I cannot find anything suspect here. I know from the modulation type of ITU-T G.992.5 that I am at least syncing with the exchange on the ADSL2+ standard, and based on my line attenuation and distance from the exchange (Norwich West), I believe I should be receiving speeds in the vicinity of 8.5Mbps.
I just went back to the wholesale telephone number speed checker, and it is now giving me a very different result:
For Telephone Number [XXXXXXXXXXX] on Exchange NORWICH WEST
Your exchange is ADSL enabled, and our initial test on your line indicates that your line should be able to have an ADSL broadband service that provides a fixed line speed up to 2Mbps.
Our test also indicates that your line currently supports an estimated ADSL Max broadband line speed of 3.5Mbps.
Our test also indicates that your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps. Our test also indicates that your line could support an estimated ADSL 2+ Annex-M broadband upstream line speed of 500Kbps and downstream line speed of 1.5Mbps.
The actual stable line speed supportable will be determined during the first 10 days of use. This speed may change over time, to ensure line stability is maintained.
If you decide to place an order, a further test will be performed to confirm if your line is suitable for the service you wish to purchase.
Thank you for your interest.
Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number check.
Note: If you already have a Broadband service enabled on this line and you want to switch service providers, you will need to contact both your current provider and your new provider to get your service changed over new and existing service provider to have this service transferred.
I highlighted the relevant line in bold, it now says 'your line currently supports an estimated ADSL2+ broadband line speed of 3Mbps' The last time I checked this, about 4 days ago, it clearly stated that my line 'supports an estimated ADSL2+ broadband line speed of 9Mbps'
This is an interesting development, why has my line rating been inexplicably downgraded?
If I am destined to receive a third of the speed my line was apparently capable of a week ago, I will be extremely dissapointed.
My nextdoor neighbour apparently receives 20Mbps on cable, all this nonsense makes that service very appealing indeed.
I really hope this can all be sorted out promptly!
Thanks,
Joe

Okay,
So I've performed some invasive research on the master telephone socket and concluded that the extension wiring is (almost) certainly the source of my problems.
I removed the lower plate from the socket and was met with the following configuration:
View Image
I suspect the central orange cable there may be the bellwire, but I didn't yank the thing out right away!
I tried plugging my router directly into the test socket beneath the plate, the router powered up and the broadband light eventually turned blue. But despite the wireless light being illuminated, no devices could actually connect to the wireless network. It would constantly ask for the WPA password and wouldn't accept the correct password. A fualt with the HomeHub?
(I experience these exact symptoms in all but one of the other three telephone sockets in the building, the router powers up, appears to connect, but refuses to allow any devices access to the network.)
In spite of this, I managed to bypass this error by hardwiring straight into the back of the router using an ethernet cable. To my surprise, when I checked the ADSL status whilst hardwired into the test socket the router displayed a downstream rating of 6.7Mbps! Here's the data I gathered (sorry about the formatting):
Line state
Connected
Connection time
0 days, 1:06:25
Downstream
6,710 Kbps
Upstream
861 Kbps
VPI/VCI
0/38
Type
PPPoA
Modulation
ITU-T G.992.5
Latency type
Interleaved
Noise margin (Down/Up)
12.3 dB / 5.2 dB
Line attenuation (Down/Up)
40.0 dB / 22.5 dB
Output power (Down/Up)
20.7 dBm / 12.4 dBm
2
Inspite of this increase in downstream, my actual browsing speeds were even slower than before, I recorded 1.7Mb on speedtest.net. But I suspect this is an IP Profile issue and would increase over the three day period if left connected.
This is great news, in a sense, but unfortunately not useful to me because as I mentioned earlier, the router refuses to create a wireless network from this socket!
I can conclude from these findings that my line is certainly capable of speeds in the vicinity of 7Mb, but my downstream rating is being seriously compromised by what appears to be some kind of issue within the router itself.
Somehow I doubt it would help if I disconnected the orange cord from the baseplate, if I can't achieve a successful (wireless) connection even via the test socket!
I hope I've laid out my findings in a clear enough way for somebody to suggest the next course of action.
Thanks!
Joe

Frozen on apple logo and not connecting to iTunes

I've had my iPod Touch for one year and then suddenly the other day, without having done anything, it got stuck at the apple loge starting page, but with a "broken" apple (see pic: http://i48.tinypic.com/i405tw.jpg ) I've tried tuning it on and off with the home and on/off button. I've tried letting it drain of battery and complete recharging it, and I've tried making it connect to iTunes by holding down the home button, but the only thing that happened was this: http://tinypic.com/r/20avrt5/6
Does anybody know if there's anything I can do?

Mine is 14 months old and I put it into sleep mode yesterday and this morning it would only show the Apple logo for a few minutes and them it showed me the battery with a very small red line (all but completely dead). iTunes didn't recognize it either. I searched and tried everything I could find the net for about 6 hours (what a waste of my time) but, I found the solution on a Mac forum that worked for my 32gig 2nd gen iTouch. I had to do a full restore but now it seems to be working fine.
This is the link to where I found the answer:
http://forums.macrumors.com/showthread.php?t=447185
Here's the info from the post if you don't want to read everything:
Quote:
"Originally Posted by vegas-steven
try and do this:
1. start iTunes.
2. plug the ipod into your computer
3. hold the power (on top) and home (on front) buttons for a few seconds.
the ipod should power up, and if if is screwed up, will be in recovery mode... from there iTunes will tell you that it finds your ipod in that mode, and needs to restore it.
just click restore, sit back and it should work again.
did you hack it at all?
if you did not hack it, and that doesn't work, call applecare and see what they say. maybe it is faulty?
still, from my experience with my friends ipod that i made 100% unusable, there is a way to restore even the most broken ipod as long as it has a battery charge.
i suspect a small portion of the memory is dedicated to keeping emergency boot files that allowed you to restore, no matter how bad things get." End quote.
It seems to be working fine now. I suspect the 3.1 update is what caused the problems because before I PAID to install it everything worked fine for 14 months.
Words of caution...."If it ain't broke...don't fix it."

Is my Homehub 3 faulty?

I have recently purchased two iPad mini's for family members, however I cannot keep sustained connection on the iPads whilst using data intensive intensive applications for example streaming on lovefilm instant's application (when I run speed tests I am getting around 30mb download, and 16mb upload). However all other devices seem to work perfectly with the homehub and have done since my installation of infinity two in september. Despite this the reason I am questioning the status of my homehub is because about three days (22nd Dec 2012) before using the iPads on the Wifi for the first time the internet seemed to slow and it often took a long time to open pages and often needed page refreshes (could this be because down to the busy christmas period?), now though (26th Dec 2012) it seems to have cleared up but could there be an underlying issue with my homehub or connection, or is it just two faulty iPads?.
Kind Regards,
Sean Gomes
I am also willing to post diagnostic information and router settings if it would aid this process it is just I am not sure what information is needed- if asked for I will provide it.
Solved!
Go to Solution.

What would you classify as intensive streaming bandwidth wise, also what are the the Homehub's limits on being overloaded, basically what can it cope with? Sorry for the wording it's just I have never encountered this with any previous routers.
Edit: There are other devices connected at the same time but they are just idle- connected not doing any streaming etc. These devices are: HTC One (Phone), Google Nexus 7 (Tablet), 2x Blackberry (Phones) and an iMac. Could just the presence of these devices be "overloading" the wireless?

Homehub 2 Faulty?????

Hi I have a BT homehub 2 and for the last few days keeps re-setting and since this started the wireless side of things as gone into meltdown. When its working I can get online via Ethernet fine, but each time any computer/laptop etc is turned off/on I have major problems trying to get connected. I run the help but no good then suddenly all goes to plan. I do think the hub is on its way out. Try sorting this out with the people on the other end of the phone whata laugh that is. I am to be honest sick to the back teeth of BT this will be hub 3 and to me its just not good enough at all. A poor service at an expensive price.
Mick
NOT HAPPY

There's no need to change the wireless security to WEP. For a start, WPA is a more sturdy form of security and harder to crack for any wannabe hackers. If you can't get connected wirelessly then changing the wireless channel would be the first thing to try. The best wireless channel to try, I find, is 6,7, 11 and on the Hub2 channel 10 sometimes works best too. You can find out how to change the wireless channels from the BTCare Channel on YouTube. Type BTCare Channel in to the search bar on www.YouTube.com and look for the video on the right hand side.
The suggestion of trying a Hard reset by using a pin in the side of the hub, where it says Reset to Defaults, is a good idea though. Try this and see if th problems stop. Also you need to make sure the Hub is plugged into the Master socket and all other telephone sockets that are in use in your house have a microfilter connected. If the connection is dropping and you're connected to an extension socket in the house, it may be the extension causing the problem.
One other thing it might be is a faulty microfilter. If you have any spare, try changing the one the hub is connected to, but I would still try the Master Socket first.
If your sick of talking to the Offshore agents, consider email BT rather than phoning. Your email will be picked up by someone in the UK and should be answered witihin 48/72 hours.

Faulty Battery Experience

I must say this has been a surprisingly pleasent experience. I am about 2 months shy of the 18 month cutoff and the battery died 2 days ago. No warnings or anything. Since I am travelling with the thing I immidiately bought a replacement on Ebay for $60. This morning I saw the battery recall sticky and called in. The Rep. was very nice and was able to pull up the correct info in about 4 minutes. He asked a bunch of questions, got my address and the new battery is being shipped in a couple business days. And now I have 2 batteries on the way. So I have a FYI and a question
Does anyone know what the shelf life of a Lithum Ion battery is? I am planning on using just 1 of the batteries and keep the other for later. Please let me know if you have any suggestions. The one I bought cannot be sent back.
FYI
The Rep did not have any information on what the problem with the batteries was, but indicated that the would be sending me a return shipping label to send the faulty one back. A good thing since these batteries have to be disposed on a certain way.

if you keep the battery at 40 to 50 percent charge level, it should be okay to store for 2 years, but my suggestion is you use them interchangeably. Some of the batteries made by Sanyo and Sony have contamination in them that shortens their lifetime from 2-3 years to around 10-12 months, in extreme cases the battery may overheat to an extent that it self detonates as in some earlier Sony batteries.

MSI Customer Service; Problematic R7970 BE Experience! Faulty Replacement Card!

G'day their,
In December-January I went to go build a new computer consisting of 2x MSI R7970 Lightning BE graphics cards; these cards in my opinion we're amazing! Little did I know of the quality of these products...
Upon putting my 2x 7970's in crossfire, I experienced catastrophic amounts of artifacting (at 67+ Celsius GPU Temp), I then narrowed this problem down to one of the graphics cards (The other card works FLAWLESSLY) – I called up MSI, explained my situation, they got me to RMA the card, I sent out the card for the RMA at the start of January.
Two days later, I get an email from MSI Australia saying that one of the fans on the graphics cards we're broken – they also told me, the piece broken off the fan was not found in the packaging, thought that was extremely odd and unusual. They offered me a deal, to pay $165 to replace the fan on the graphics card and send me a "NEW" R7970 Lightning BE, to fix the initial artifcating problem I had – thought OK, what the heck, went through with it.
Last Thursday (14/3/13) I got a "new" replacement R7970 Lightning BE – opened it up, took out my other 7970 in the computer out, put this "new" one in. All was hunky dory, turned the computer on, no video was being displayed from the graphics card – the graphics card's fan was just running at full speed, no activity from the card. I then placed the graphics card in another PCI-E slot, nothing, placed it in another computer, nothing... At this point I was furious.
I took the card out, put my other 7970 in, worked flawlessly. Looked closely at the 7970 I got sent, and found that it was dinted on the side:
h**p://imageshack.us/photo/my-images/209/screweduppipe.jpg/
Not only that, the card's heat-sinks we're also loose.
The quality of the card was appalling, looked to be second hand.
Clearly showing graphics cards fans upon purchasing:
h**p://imageshack.us/a/img805/3576/20130110204108.jpg
I'm honestly gob-smacked. What do you guys think I should do? Contact MSI Australia yet again?
Any help will be greatly appreciated.
Regards,
David.

Quote from: Froggy Gremlin on 16-March-13, 14:45:57
Absolutely! It sounds like you are able to control your anger pretty well, but be firm with them and request they not only RMA the card, but pay for shipping 'both' directions. You should not have to pay for the return.
Hahaha! I've tried really hard too keep cool!
I have prepared an e-mail, and this is what I have written thus far - should I even send an e-mail, or just call them, or both?
Hello Asif,
Upon you're instruction, I have installed the 'replacement' R7970 Lightning BE into my system - yet it does not work! When turning the computer on, no video is outputted - there is no activity from the graphics card, not even the blue LED's on top of the graphics card illuminate - all that happens, is that the fan's on the card are running at full speed. I installed my other R7970 Lightning BE, and works flawlessly! No problems what so ever! I took out the 'replacement' R7970 Lightning BE and found that a pipe on the side was damaged - dinted (you can see this in the pictures attached) and the heat sink on the graphics card is loose compared to my other R7970 Lightning BE, on top of that, the graphics card looks appalling, as if it's second hand. I also noticed that when I took the 'replacement' card out, it was rather hot, for running for 10 seconds, much hotter in comparison to my other R7970 Lightning BE graphics card. I was assured, by you, at the start of January, when you spoke to me of a replacement card, that it would be a 'new' card, you never stated that it will be a 'refurbished' version, even so, if this card worked correctly, as a 'refurbished' card, I would not be fussed anyways. I'm simply gutted and appalled that I received a completely faulty 'replacement' card, after waiting for 2 and a half months; where all I want is a card that functions properly and flawlessly, just as my other MSI R7970 Lightning BE does! I did not spend $1200 on 2x R7970 Lightning BE's to be presented with faults! I will contact you on Monday in regards to this issue.
h**p://imageshack.us/a/img209/9464/screweduppipe.jpg
(The card on the left is my 'replacement' card - dinted, the card on the right is the other R7970 Lightning BE card I had originally)
Regards,
David.
By the way, thanks heaps for you're speedy response! Much appreciated!

Homehub reset itself - faulty?

Hello,
Just 5 minutes ago I was on my computer when I heard my hub go "Click" (as it normally does when I manually reset it) and I turned around to see why it clicked and all the lights were off, the hub had gone into a full reset all by itself.
Was there an update or something just now that made my hub do that? or could my hub be faulty?.
In the 2 years ive had it ive never seen it reset itself before :\

Dear all,
hold my hands up. It appears that a backup process of which I knew nothing about was the main cause of my day to day service degradation.
It ran ~12 pm and this is when I start to see my broadband speed degrade. I have now for the time being, my level of service is now as it should be.
I really appreciate help provided by this forum its very good turnaround time.
1 q though I raised a help call as directed however I want to cancel this, for now, as my level of service is now great and was found to most likely be system issues locally
Thanks

Faulty BT Homehub 5 - my experience

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