Faulty device

Question

I have had service with Verizon since the end May of this year using the Jetpack 890L. It drops its connection on average a dozen times each day. Each time, I must switch the unit off and back on again in order to re-connect. All the computers in my household maintain a local connection with the device itself, but it does not maintain a connection with the tower.
I have called technical support 16 times, spoken to supervisors, and the manufacturer via the Verizon supervisor. I have received a replacement device and they have tried to replace the SIM card (in the store) as well.
The Tech support has told me this is a known issue with the firmware in this device and the only effective solution has been to place the SIM card into some other active device (other than the Jetpack) and then place it back into the device. My local Verizon store has no other devices that use this standard SIM card and neither the store nor the Verizon office is willing to receive my SIM card and plug it into an active device or send me an activated SIM card. My device still does not even show up as activated on their system. They're confused as to how I'm getting any connection at all. Of course, they have no difficulty monitoring my usage and billing me accordingly
I have exhausted all options at this point. Verizon will neither allow me to get a different device nor let me out of my contract. My only option, I'm told, is to continue to get replacements of the same device (which I have already done, and even though the faulty component is the firmware, which will be the same in each) or wait until the manufacturer finds the problem in the firmware and creates an update. Up until my last my last call to Verizon, I have been very patient. I understand that with any technology, these things are bound to occur. What I do not understand is if this device has a known issue and they are unable to fix it, why I can not get another device that does work?
Thank you for your time.

Answer 1

I'm speechless as well.