Faxing issue with BCS

Hi guys,
I am looking for a solution that allows me to
- send faxes by Business Communication Services (BCS) without showing the sender fax on the document
- to receive the status of the fax (success or error), but I want to get rid of the undeliverable faxes.
I could not find anything suitable in classes CL_BCS and CL_SEND_REQUEST_BCS. I am a developer, maybe there is someting I can do in the system's settings...
Any idea is very welcome!
Best regards,
Gerald

Try this way
      move : 'N' to v_request_status. "<<< N means - no status returned >>>
      v_status = v_request_status.
      call method send_request->set_status_attributes
        exporting
          i_requested_status = v_request_status
          i_status_mail      = v_status.
      call method send_request->send( ).
      commit work.
a®

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Message was edited by: phl00

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Say thanks by clicking the Kudos thumb up in the post.
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Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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Show Run
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.02.27 15:14:52 =~=~=~=~=~=~=~=~=~=~=~=
sh run
Building configuration...
Current configuration : 12139 bytes
! Last configuration change at 06:35:59 UTC Tue Feb 25 2014
! NVRAM config last updated at 11:16:38 UTC Mon Feb 24 2014 by administrator
! NVRAM config last updated at 11:16:38 UTC Mon Feb 24 2014 by administrator
version 15.1
service timestamps debug datetime msec
service timestamps log datetime msec
no service password-encryption
hostname eucamvgw01
boot-start-marker
boot system flash:c2900-universalk9-mz.SPA.151-4.M5.bin
boot-end-marker
card type e1 0 0
logging buffered 51200 warnings
no logging console
no aaa new-model
no network-clock-participate wic 0
no ipv6 cef
ip source-route
ip traffic-export profile cuecapture mode capture
bidirectional
ip cef
ip multicast-routing
ip domain name drreddys.eu
ip name-server 10.197.20.1
ip name-server 10.197.20.2
multilink bundle-name authenticated
stcapp ccm-group 2
stcapp
stcapp feature access-code
stcapp feature speed-dial
stcapp supplementary-services
port 0/1/0
fallback-dn 5428025
port 0/1/1
fallback-dn 5428008
port 0/1/2
fallback-dn 5421462
port 0/1/3
fallback-dn 5421463
isdn switch-type primary-net5
crypto pki token default removal timeout 0
voice-card 0
dsp services dspfarm
voice call send-alert
voice call disc-pi-off
voice call convert-discpi-to-prog
voice rtp send-recv
voice service voip
ip address trusted list
ipv4 10.198.0.0 255.255.255.0
ipv4 152.63.1.0 255.255.255.0
address-hiding
allow-connections sip to sip
no supplementary-service h225-notify cid-update
no supplementary-service sip moved-temporarily
no supplementary-service sip refer
fax protocol t38 version 0 ls-redundancy 0 hs-redundancy 0 fallback none
fax-relay ans-disable
sip
rel1xx supported "track"
privacy pstn
no update-callerid
early-offer forced
call-route p-called-party-id
voice class uri 100 sip
host 41.206.187.71
voice class codec 10
codec preference 1 g711alaw
codec preference 2 g711ulaw
codec preference 3 ilbc
codec preference 4 g729r8
codec preference 5 g729br8
voice class codec 20
codec preference 1 g729br8
codec preference 2 g729r8
voice moh-group 1
moh flash:moh/Panjo.alaw.wav
description MOH G711 alaw
multicast moh 239.1.1.2 port 16384 route 10.198.2.9
voice translation-rule 1
rule 1 /^012237280$..$/ /54280\1/
rule 2 /^012236514$..$/ /54214\1/
rule 3 /^01223651081/ /5428010/
rule 4 /^01223506701/ /5428010/
voice translation-rule 2
rule 1 /^00$.+$/ /+\1/
rule 2 /^0$.+$/ /+44\1/
rule 3 /^$[0-9].+$/ /+\1/
voice translation-rule 3
rule 1 /^9$.+$/ /\1/
rule 2 /^\+44$.+$/ /0\1/
rule 3 /^\+$.+$/ /00\1/
voice translation-rule 4
rule 1 /^54280$..$/ /12237280\1/
rule 2 /^54214$..$/ /12236514\1/
rule 3 /^\+44$.+$/ /\1/
rule 4 /^.54280$..$/ /12237280\1/
rule 5 /^.54214$..$/ /12236514\1/
voice translation-rule 9
rule 1 /^$....$/ /542\1/
voice translation-rule 10
voice translation-rule 11
rule 1 /^\+44122372$....$/ /542\1/
rule 2 /^\+44122365$....$/ /542\1/
voice translation-rule 12
voice translation-rule 13
rule 1 /^$[18]...$/ /542\1/
voice translation-rule 14
voice translation-profile MPLS-incoming
translate calling 10
translate called 9
voice translation-profile MPLS-outgoing
translate calling 11
translate called 12
voice translation-profile PSTN-incoming
translate calling 2
translate called 1
voice translation-profile PSTN-outgoing
translate calling 4
translate called 3
voice translation-profile SRST-incoming
translate calling 14
translate called 13
license udi pid CISCO2921/K9 sn FGL145110RE
hw-module ism 0
hw-module pvdm 0/0
username administrator privilege 15 secret 5 $1$syu5$DsxdOgfS7Wltx78o4PV.60
redundancy
controller E1 0/0/0
ip tcp path-mtu-discovery
ip scp server enable
interface Embedded-Service-Engine0/0
no ip address
shutdown
interface GigabitEthernet0/0
description internal LAN
ip address 10.198.2.9 255.255.255.0
duplex auto
speed auto
interface ISM0/0
ip unnumbered GigabitEthernet0/0
service-module ip address 10.198.2.8 255.255.255.0
!Application: CUE Running on ISM
service-module ip default-gateway 10.198.2.9
interface GigabitEthernet0/1
description to TATA NGN
ip address 115.114.225.122 255.255.255.252
duplex auto
speed auto
interface GigabitEthernet0/2
description SIP Trunks external
ip address 79.121.254.83 255.255.255.248
ip access-group SIP-InBound in
ip traffic-export apply cuecapture size 8000000
duplex auto
speed auto
interface ISM0/1
description Internal switch interface connected to Internal Service Module
no ip address
shutdown
interface Vlan1
no ip address
ip forward-protocol nd
no ip http server
no ip http secure-server
ip route 0.0.0.0 0.0.0.0 10.198.2.1
ip route 10.198.2.8 255.255.255.255 ISM0/0
ip route 41.206.187.0 255.255.255.0 115.114.225.121
ip route 77.37.25.46 255.255.255.255 79.121.254.81
ip route 83.245.6.81 255.255.255.255 79.121.254.81
ip route 83.245.6.82 255.255.255.255 79.121.254.81
ip route 95.223.1.107 255.255.255.255 79.121.254.81
ip route 192.54.47.0 255.255.255.0 79.121.254.81
ip access-list extended SIP-InBound
permit ip host 77.37.25.46 any
permit ip host 83.245.6.81 any
permit ip host 83.245.6.82 any
permit ip 192.54.47.0 0.0.0.255 any
permit icmp any any
permit ip host 95.223.1.107 any
deny ip any any log
control-plane
voice-port 0/1/0
compand-type a-law
timeouts initial 60
timeouts interdigit 60
timeouts ringing infinity
caller-id enable
voice-port 0/1/1
compand-type a-law
timeouts initial 60
timeouts interdigit 60
timeouts ringing infinity
caller-id enable
voice-port 0/1/2
compand-type a-law
timeouts initial 60
timeouts interdigit 60
timeouts ringing infinity
caller-id enable
voice-port 0/1/3
compand-type a-law
timeouts initial 60
timeouts interdigit 60
timeouts ringing infinity
caller-id enable
no ccm-manager fax protocol cisco
ccm-manager music-on-hold bind GigabitEthernet0/0
ccm-manager config server 152.63.1.19 152.63.1.100 172.27.210.5
ccm-manager sccp local GigabitEthernet0/0
ccm-manager sccp
mgcp profile default
sccp local GigabitEthernet0/0
sccp ccm 10.198.2.9 identifier 3 priority 3 version 7.0
sccp ccm 152.63.1.19 identifier 4 version 7.0
sccp ccm 152.63.1.100 identifier 5 version 7.0
sccp ccm 172.27.210.5 identifier 6 version 7.0
sccp
sccp ccm group 2
bind interface GigabitEthernet0/0
associate ccm 4 priority 1
associate ccm 5 priority 2
associate ccm 6 priority 3
associate ccm 3 priority 4
associate profile 1002 register CFB_UK_CAM_02
associate profile 1001 register XCODE_UK_CAM_02
associate profile 1000 register MTP_UK_CAM_02
dspfarm profile 1001 transcode
codec ilbc
codec g722-64
codec g729br8
codec g729r8
codec gsmamr-nb
codec pass-through
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
maximum sessions 18
associate application SCCP
dspfarm profile 1002 conference
codec g711ulaw
codec g711alaw
codec g729ar8
codec g729abr8
codec g729r8
codec g729br8
maximum sessions 2
associate application SCCP
dspfarm profile 1000 mtp
codec g711alaw
maximum sessions software 200
associate application SCCP
dial-peer cor custom
name SRSTMode
dial-peer cor list SRST
member SRSTMode
dial-peer voice 100 voip
description *** Inbound CUCM ***
translation-profile incoming PSTN-incoming
incoming called-number .
voice-class codec 10
voice-class sip call-route p-called-party-id
dtmf-relay rtp-nte
no vad
dial-peer voice 500 voip
description *** Inbound TATA MPLS ***
translation-profile incoming MPLS-incoming
session protocol sipv2
session target sip-server
incoming called-number ....
incoming uri from 100
voice-class codec 20
dtmf-relay rtp-nte
no vad
dial-peer voice 510 voip
description *** Outbound TATA MPLS ***
translation-profile outgoing MPLS-outgoing
destination-pattern 54[013-9]....
session protocol sipv2
session target ipv4:41.206.187.71
session transport udp
voice-class codec 20
dtmf-relay rtp-nte
no vad
dial-peer voice 520 voip
description *** Outbound TATA MPLS ***
translation-profile outgoing MPLS-outgoing
destination-pattern 5[0-35-9].....
session protocol sipv2
session target ipv4:41.206.187.71
session transport udp
voice-class codec 20
dtmf-relay rtp-nte
no vad
dial-peer voice 200 voip
description *** Inbound M12 *** 01223651081, 01223651440 - 01223651489
translation-profile incoming PSTN-incoming
session protocol sipv2
session target sip-server
session transport udp
incoming called-number 0122365....
dtmf-relay rtp-nte
codec g711ulaw
no vad
dial-peer voice 201 voip
description *** Inbound M12 *** 012237280XX
translation-profile incoming PSTN-incoming
session protocol sipv2
session target sip-server
session transport udp
incoming called-number 012237280..
dtmf-relay rtp-nte
codec g711ulaw
no vad
dial-peer voice 202 voip
description *** Inbound M12 *** 01223506701
translation-profile incoming PSTN-incoming
session protocol sipv2
session target sip-server
session transport udp
incoming called-number 01223506701
dtmf-relay rtp-nte
codec g711ulaw
no vad
dial-peer voice 210 voip
description *** Outbound M12 ***
translation-profile outgoing PSTN-outgoing
destination-pattern +...T
session protocol sipv2
session target ipv4:83.245.6.81
session transport udp
dtmf-relay rtp-nte
codec g711alaw
no vad
dial-peer voice 211 voip
description *** Outbound ISDN for SRST and emergency ***
translation-profile outgoing PSTN-outgoing
destination-pattern 9.T
session protocol sipv2
session target ipv4:83.245.6.81
session transport udp
dtmf-relay rtp-nte
codec g711alaw
no vad
dial-peer voice 212 voip
description *** Outbound ISDN for emergency ***
translation-profile outgoing PSTN-outgoing
destination-pattern 11[02]
session protocol sipv2
session target ipv4:83.245.6.81
session transport udp
dtmf-relay rtp-nte
codec g711alaw
no vad
dial-peer voice 2000 voip
description *** Outbound to CUCM Primary ***
preference 1
destination-pattern 542....
session protocol sipv2
session target ipv4:152.63.1.19
voice-class codec 10
voice-class sip call-route p-called-party-id
dtmf-relay rtp-nte
no vad
dial-peer voice 2001 voip
description *** Outbound to CUCM Secondary ***
preference 2
destination-pattern 542....
session protocol sipv2
session target ipv4:152.63.1.100
voice-class codec 10
voice-class sip call-route p-called-party-id
dtmf-relay rtp-nte
no vad
dial-peer voice 2002 voip
description *** Outbound to CUCM Teritiary ***
preference 3
destination-pattern 542....
session protocol sipv2
session target ipv4:172.27.210.5
voice-class codec 10
voice-class sip call-route p-called-party-id
dtmf-relay rtp-nte
no vad
dial-peer voice 999010 pots
service stcapp
port 0/1/0
dial-peer voice 999011 pots
service stcapp
port 0/1/1
dial-peer voice 999012 pots
service stcapp
port 0/1/2
dial-peer voice 999013 pots
service stcapp
port 0/1/3
sip-ua
no remote-party-id
gatekeeper
shutdown
call-manager-fallback
secondary-dialtone 9
max-conferences 4 gain -6
transfer-system full-consult
ip source-address 10.198.2.9 port 2000
max-ephones 110
max-dn 400 dual-line no-reg
translation-profile incoming SRST-incoming
moh flash:/moh/Panjo.ulaw.wav
multicast moh 239.1.1.1 port 16384 route 10.198.2.9
time-zone 22
time-format 24
date-format dd-mm-yy
line con 0
login local
line aux 0
line 2
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line 131
no activation-character
no exec
transport preferred none
transport input all
transport output pad telnet rlogin lapb-ta mop udptn v120 ssh
stopbits 1
line vty 0 4
session-timeout 60
exec-timeout 60 0
privilege level 15
login local
transport input all
line vty 5 15
session-timeout 60
exec-timeout 60 0
privilege level 15
login local
transport input all
scheduler allocate 20000 1000
ntp server 10.1.30.1
end
eucamvgw01#
Sh SCCP
=~=~=~=~=~=~=~=~=~=~=~= PuTTY log 2014.03.03 17:57:44 =~=~=~=~=~=~=~=~=~=~=~=
SCCP Admin State: UP
Gateway Local Interface: GigabitEthernet0/0
IPv4 Address: 10.198.2.9
Port Number: 2000
IP Precedence: 5
User Masked Codec list: None
Call Manager: 10.198.2.9, Port Number: 2000
Priority: 3, Version: 7.0, Identifier: 3
Call Manager: 152.63.1.19, Port Number: 2000
Priority: N/A, Version: 7.0, Identifier: 4
Trustpoint: N/A
Call Manager: 152.63.1.100, Port Number: 2000
Priority: N/A, Version: 7.0, Identifier: 5
Trustpoint: N/A
Call Manager: 172.27.210.5, Port Number: 2000
Priority: N/A, Version: 7.0, Identifier: 6
Trustpoint: N/A
MTP Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 1000
Reported Max Streams: 400, Reported Max OOS Streams: 0
Supported Codec: g711alaw, Maximum Packetization Period: 30
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
TLS : ENABLED
Transcoding Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 1001
Reported Max Streams: 36, Reported Max OOS Streams: 0
Supported Codec: ilbc, Maximum Packetization Period: 120
Supported Codec: g722r64, Maximum Packetization Period: 30
Supported Codec: g729br8, Maximum Packetization Period: 60
Supported Codec: g729r8, Maximum Packetization Period: 60
Supported Codec: gsmamr-nb, Maximum Packetization Period: 60
Supported Codec: pass-thru, Maximum Packetization Period: N/A
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: g711alaw, Maximum Packetization Period: 30
Supported Codec: g729ar8, Maximum Packetization Period: 60
Supported Codec: g729abr8, Maximum Packetization Period: 60
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
Conferencing Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Profile Identifier: 1002
Reported Max Streams: 16, Reported Max OOS Streams: 0
Supported Codec: g711ulaw, Maximum Packetization Period: 30
Supported Codec: g711alaw, Maximum Packetization Period: 30
Supported Codec: g729ar8, Maximum Packetization Period: 60
Supported Codec: g729abr8, Maximum Packetization Period: 60
Supported Codec: g729r8, Maximum Packetization Period: 60
Supported Codec: g729br8, Maximum Packetization Period: 60
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: rfc2833 pass-thru, Maximum Packetization Period: 30
Supported Codec: inband-dtmf to rfc2833 conversion, Maximum Packetization Period: 30
TLS : ENABLED
Alg_Phone Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Device Name: AN71FEF7F070080
Reported Max Streams: 1, Reported Max OOS Streams: 0
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: g711ulaw, Maximum Packetization Period: 20
Supported Codec: g711alaw, Maximum Packetization Period: 20
Supported Codec: g729r8, Maximum Packetization Period: 220Supported Codec: g729ar8, Maximum Packetization Period: 220
Supported Codec: g729br8, Maximum Packetization Period: 220
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: ilbc, Maximum Packetization Period: 120
Alg_Phone Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Device Name: AN71FEF7F070081
Reported Max Streams: 1, Reported Max OOS Streams: 0
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: g711ulaw, Maximum Packetization Period: 20
Supported Codec: g711alaw, Maximum Packetization Period: 20
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: g729ar8, Maximum Packetization Period: 220
Supported Codec: g729br8, Maximum Packetization Period: 220
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: ilbc, Maximum Packetization Period: 120
Alg_Phone Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Device Name: AN71FEF7F070082
Reported Max Streams: 1, Reported Max OOS Streams: 0
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: g711ulaw, Maximum Packetization Period: 20Supported Codec: g711alaw, Maximum Packetization Period: 20
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: g729ar8, Maximum Packetization Period: 220
Supported Codec: g729br8, Maximum Packetization Period: 220
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: ilbc, Maximum Packetization Period: 120
Alg_Phone Oper State: ACTIVE - Cause Code: NONE
Active Call Manager: 152.63.1.19, Port Number: 2000
TCP Link Status: CONNECTED, Device Name: AN71FEF7F070083
Reported Max Streams: 1, Reported Max OOS Streams: 0
Supported Codec: rfc2833 dtmf, Maximum Packetization Period: 30
Supported Codec: g711ulaw, Maximum Packetization Period: 20
Supported Codec: g711alaw, Maximum Packetization Period: 20
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: g729ar8, Maximum Packetization Period: 220
Supported Codec: g729br8, Maximum Packetization Period: 220
Supported Codec: g729r8, Maximum Packetization Period: 220
Supported Codec: ilbc, Maximum Packetization Period: 120
eucamvgw01#

Issue with Query on a virtual infoprovider

Hello,
I am getting the following error message while executing a query on a virtual infoprovider. We have recently gone through upgrade from BI 3.5 to BI 7.0 EHP1 (SP5) and from SEM BCS 4.0 to BCS 6.0.
EVersion not specified or not unique                                                             UCR0                006
EError reading the data of InfoProvider ZBCS_CV11                                    DBMAN             305ZBCS_CV11
EError while reading data; navigation is possible                                          BRAIN               289
I>> Row: 11 Inc: RAISE_READ_ERROR Prog: CL_RSDRV_VPROV_BASE   RS_EXCEPTION        301CL_RSDRV_VPROV_BASE
this query has been running fine before the upgrade. In the selection screen there are two fields - version1 and version2, if I am specifying same value in both the fields then the query runs fine and if I am providing different values then the above stated error message appears.
I have tried different settings with properties - Read mode: H,A,X and also different combination from the properties of the virtual infoprovider - with and w/o hierarchies; with and w/o navigation attributes but it did not workout.
the only thing which has changed on this virtual provider is that I had enabled delta caching as this was supposed to be used in a multiprovider.
Has anyone experienced similar issue or have an idea as to what is going wrong here. Please advice.
Regards,
Manish

Hi Manish,
I have exactly the same issue with a query on a virtual infoprovider after upgrading from BI 3.5 to BI 7.0 EHP1 (SP5) and from SEM BCS 4.0 to BCS 6.0.
Would you be so kind to tell me how you fixed this. (other queries seem to be working)
Kind regards,
Jamie Flaxman

Laserjet 8000DN issue with Snow Leopard 10.6.2

Hello,
I am having a connectivity issue with a LaserJet 8000DN. The previous iMac was connected to the printer via a D-Link switch, and I assume it was using AppleTalk via Ethernet to read the printer. The OS installed on that machine was OS X Leopard.
We had to replace the iMac, and the unit we purchased is a new Intel iMac 21.5" with 10.6.2 fully updated. In doing my research, I understand the drivers are already installed and need not be updated.
My steps thus far:
1) Print the configuration file from the printer.
2) System Prefs>Print and Fax>Add Printer
3) Choose JetSocket
4) Select IP and enter the IP Address from the configuration file.
5) Click Add.
The dialogue indicates that it's trying to connect and shows a configure or cancel button. I choose configure and the printer appears in my list with a green indicator showing that the iMac sees it.
However, when I send a job to the printer, I continuously get the "unable to connect to the printer, will try again in 30 seconds" message. I have tried every possible combination, i.e. LDP etc., to no avail.
A phone call to Apple did not provide a solution, even when we connected the printer directly to the Ethernet Port which really isn't an option anyway.
Other Information:
a) I suspect my problem is directly tied to the unavailability of Apple Talk in Snow Leopard.
b) I have a static I.P. address assigned to the Mac from our ISP in the 176.xxx range - and The I.P. for the printer shows as 192.xxx - Is this a conflict?
c) I am not using an Airport - We are stuck with a Westell DSL Router that has no ports available.
d) Someone suggested a Print Server connected to the D-Link so that the iMac and the Dell on the network could use the printer.
Any enlightenment will be extremely appreciated - This is a crucial operation for our business, and if it requires that we look for a new printer solution, we will need to move ahead swiftly.
Thanks!

a) The reason you cannot configure as you have been able to do in the past is because of the lack of AppleTalk, but you should be able to reconfigure things to work.
b) If your printer is at an address which is outside of the subnet mask of the router, that is a problem.
c) If you have a router, but not enough ports, the switch provides more ports.
d) The printer is network capable, so you do not need a print server.
So it looks like your problems are from your network setup.
I take it that your ISP has provided you with a fixed IP address. You should have the output of the modem connect to the WAN port of the router. The LAN ports should be connected to your computers and other network devices, and if you need more ports, connect one port to the switch, and connect the other devices to it.
The router should be configured to connect to the internet through its WAN port. From that, it should distribute that connection to your computers, to the addresses it is configured to provide. Those are usually in the 192.168.xxx.xxx range, but could be different. You should be able to change them. If the router LAN address is 192.168.1.0 and subnet mask is 255.255.255.000, the things that you connect to it can have address from 192.168.1.1 to 192.168.1.255.
You should be able to change the address on the printer if you need to. The instructions should be in the printer documentation, or available on the HP website.
You probably have all the hardware you need, but you need to look at your network configuration, decide whether it is correct or not, and make adjustments to get this working.
A word of warning: If you have a fixed IP address because you have a server connected directly to the Internet, you need to configure your router appropriately. If you do not understand all of this, you may need someone familiar with network setup to help you.

Faxing issues HP Laserjet PRO 200 color MFP M276nw

When the product is ON receiving and sending fax is going ok, but when the product is on auto power down it don't awakes as it should when a fax is incomming.
I have an ISDN line with a separate number for fax and a second number for voice calls.
The answering mode is set to automatic, the rings to answer is set at 2, the distinctive ring is set to ALL RINGS,
I have set the SLEEP DELAY at 5 min and the AUTO POWER DOWN DELAY at NEVER and all the wake events are ON.
Why i can't receive fax?

Hi ,
I see that you are having issues with the printer not waking up to receive a fax. I would like to help you.
Make sure the printer is connected directly to a wall outlet. (don't use a power hub or a surge protector) This ensures the printer is receiving full power and may help this situation. Please make sure you are using grounded powers supplies.
What kind of line are you using? (DSL, Voip, Cable Modem, Analogue)
Go to the wrench icon/fax setup menu/advanced setup/private receive/turn it off.
Go to the wrench icon/service /fax service/error correction/turn it off.
Go to the wrench icon/fax setup /advanced setup/fax speed/change it to medium.
If the printer is networked, does the printer wake up when sending a print job after the printer is in sleep mode?
Are you using a filter?
Are you using the 2 wire fax cable?
Where is the fax cable connected to? (modem, wall jack)
Have a great day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Issue with HP 3600n, NetGear Wireless Router and SUBNETS!!

Hello All,
I want to say (admit) first off that I am a PC person. The school I work for has recently acquired some new iMacs and I have to say I am very impressed with the design, ease of use and reliability. I can't believe I am saying these things out loud! Here, however, is my dilemma and I am hoping a community with a little more experience than me can help out. I searched through these discussions already and found some useful info, but nothing to really nail it on the head. My situation may be unique, but I am not sure. Here goes:
The school building we occupy is very old. Each classroom has only ONE data drop in it. Each classroom has a few PCs and a few Macs (mostly the newer iMacs). In one classroom in particular, I am unable to print wireless-ly to a networked HP LaserJet 3600n I have setup elsewhere on the network. Here is the network breakdown:
Main network (FIOS modem to SonicPro 2040 Firewall)= 192.168.168.xx. The HP Printer has an IP address on this scope. The classrooms have a NetGear WGR16 setup to act as a switch and wireless access point. The WGR16 also distributes IPs on it's own subnet, 192.168.1.xx. The iMac connects wireless-ly to this NetGear and receives an IP of 192.168.1.xx.
The PCs in the classrooms connect directly to the NetGear Router via an Ethernet cable. The PCs can see the printer, the firewall and get out to the internet with no problems. They can print with no issues. The iMac, however, can get out to the internet but cannot see the HP printer on the other scope. I know how to add a printer in Windows directly via an IP address, but trying that with the Mac doesn't get me anywhere, probably because I am not doing something correctly. I can get the Mac to print to the HP printer's IP directly but it just sends garbled text to the printer and then shoots out 100 blank pages (lol).
The Mac, HOWEVER, can print with no problem wireless-ly to another networked printer I have elsewhere on another scope (it's a Lexmark C532n).
I am thinking the issue has more to do with the HP printer than anything else but my questions are:
1. What is the best way to have Macs recognize printers that are on different subnets if the built in features of Mac OSX aren't "seeing" the printer?
2. Are there any specific issues with the NetGear Router or HP Printer that I should know about and address to solve this issue?
3. We are a school on a limited budget so purchasing any additional hardware is not likely.
I appreciate anyone who has read this entire rambling discussion and certainly appreciate any help in moving things in the right direction. Please let me know if I need to clarify anything I have said here.
Thanks much!!

I just had the same problem with my MacBook Pro using 10.5.5 After trying a number of things, the following worked. (not sure what specifically ... just did this combination)
1. Had the Apple store Genius Bar folks install the latest HP drivers.
2. Restart computer
3. Restart the HP Color LaserJet 3600
4. Connected the HP printer and MacBook Pro directly into a switch, so the wireless was not an issue (both machines had IP addresses set and computer's was set to DHCP with manual IP).
5. Instead of using the System Preference printing and fax tool, I started Text Edit, typed something and said "print".
Print window came up and said "no printer selected"
6. I clicked on the drop down so it would look for printers.
7. It found the HP Color LaserJet 3600.
8. I clicked on the name of the printer and the computer went out and found the driver
9. I clicked on "Add" and it added the printer.
10. I tried a couple of test prints in different programs.
11. I disconnected the hard wired ethernet cables and set the computer to be on the wireless.
12. I printed a few more test prints in various programs.
I had previously tried selecting the printer and drivers through the System Preferences to no avail, but doing it this way worked.
Blessings

Issue with paper type when remote printing

Hello
we have an issue with printing from redirected printer
on the local machine Windows 8.1 i have a printer installed and when i try to print from a remote pc to my installed printer on my local pc the paper type is replaced.
on the local printer it was set to letter but on the remote the redirected printer is set to legal.
i try to switch it to letter but it was not kept it switch back to legal.
any adviced will be good ?
Thanks

Hi,
We may try to test this and will get back to you as soon as we get outcome.
In addition, here is a Print/Fax forum below you may get more insights from print experts:
https://social.technet.microsoft.com/Forums/windowsserver/en-US/home?forum=winserverprint&filter=alltypes&sort=lastpostdesc
Best Regards,
Amy
Please remember to mark the replies as answers if they help and un-mark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact
[email protected]

VG224 fax issue

Analog Phone->VG224(MGCP)--CCM4.1(3)--3725(MGCP)--PSTN
Analog works fine, can dial any PSTN number and from the PSTN can the analog phone. But when I connect a fax machine to the VG224, and try from IP Phone dial the fax number, there is no fax dial tone. When I try to send a fax, I can hear remote site site sending fax tone, and then about 10 seconds later the fax get comm error.
eptpos does not work either when connecting to VG224.
Here is the related configuration:
version 12.4
voice-port 2/0
echo-cancel coverage 32
cptone AU
timeouts call-disconnect 5
timeouts ringing 360
timeouts wait-release 5
impedance complex1
ccm-manager fallback-mgcp
ccm-manager redundant-host X.X.X.X
ccm-manager mgcp
ccm-manager config
mgcp
mgcp request timeout 2000
mgcp call-agent 10.103.0.132 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp modem passthrough voip codec g711alaw
mgcp package-capability rtp-package
no mgcp package-capability res-package
mgcp package-capability sst-package
no mgcp timer receive-rtcp
mgcp sdp simple
no mgcp fax t38 ecm
mgcp fax t38 inhibit
mgcp profile default
dial-peer cor custom
dial-peer voice 200 pots
service mgcpapp
destination-pattern 8001
fax rate disable
direct-inward-dial
port 2/0
forward-digits all
Appreciate any advice.

This is a known issue with FoIP. You can get this to work by setting configuration at three locations, CallManager, VG224, and your 2800 gateway:
In CallManager VG224 "Product Specific Configuration Layout:
Modem Passthrough - Enable
Cisco Fax Relay - Disable
T38 Fax Relay - Enable
Enable
Disable
Disable
Disable
Enable
Enable
1000
0
Enable
On Voice Gateway Router:
voice service voip
fax protocol t38 version 0 ls-redundancy 2 hs-redundancy 0 fallback none
On VG224:
no ccm-manager fax protocol cisco
no mgcp
mgcp call-agent 10.68.192.10 2427 service-type mgcp version 0.1
mgcp dtmf-relay voip codec all mode out-of-band
mgcp rtp unreachable timeout 1000 action notify
mgcp modem passthrough voip mode nse
mgcp package-capability rtp-package
mgcp package-capability sst-package
mgcp default-package fxr-package
no mgcp package-capability res-package
no mgcp timer receive-rtcp
mgcp sdp simple
mgcp fax rate 14400
mgcp rtp payload-type g726r16 static
mgcp
Hope that fixes it for you.

Making my MX860 fax work with OOMA Linx on dedicated number

My Canon MX860 fax will not fax send or receive through the OOMA Linx. Fax has dedicated number and direct line to Linx. When we changed to OOMA Telo fax would not send or receive, it did at first then quit, so when Linx came out it was touted as a good adjunct to Telo and could be used as the fax line, but no go. OOMA tech spent all AM testing Linx and it works fine, but still not faxing.

Hello ajcreek.
Unfortunately, we can only support our fax machines with direct connections to standard land line outlets. Please connect a phone cord from the 'L' jack of the printer into a land line jack on your wall in order to send or receive faxes with the unit.
I apologize for any inconvenience this may cause.
This didn't answer your question or issue? Find more help at Contact Us.
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Scanning Issue with Maverick and Office Jet Pro 8600

Just wanted to add my voice to the numerous problem reports. Specifically:
1) I could scan just fine until I upgraded to Maverick (Mac OS 10.9)
2) to address the problem, I downloaded the latest HP drivers for 10.9-didn't help
3) Tried to use the separate HP Scan application-no luck; couldn't fine the computer (even though I have been printing regularly)
4) Based on the HP problem solution posting (which seems a bit out of date), tried to uninstall the software and reinstall; the uninstall would not complete, although it did delete all of my printers.
It appears that it is finally time to abandon HP for printers, if they can't keep up with Apple's releases.

Hi amaltz,
I understand you are having an issue with the scan software working with Mavericks. I can't help you with this. My suggestion is to completely remove all HP software from the computer and reinstall. Follow the instructions below to resolve the issue.
Scrub
Open the Applications folder > HP or Hewlett Packard folder > HP Uninstaller
Click continue, click on one of the printers in the list.
Hold down Control, Option and Command
While holding the three buttons down, Click uninstall.
Reset Printing System
Click the Apple icon ( ), and then click System Preferences.
In the Hardware section, click Print & Fax/Scan. The Print & Fax/Scan dialog box opens.
Right-click (or Ctrl +click) in the left panel, and then click Reset printing system…
Click OK to confirm the reset.
Type the correct Name and Password.
Click OK to reset the printing system. The Print & Fax dialog box shows no printer selected
Note: This will remove all printers in the print and Fax/Scan, any printer removed can be re-added later by clicking the plus (+) symbol.
Repair Disk Permissions (I know many of you have done this but because we have now done a scrub it is good measure to ensure non of your permissions differ)
On the Dock, click Applications, and then click Utilities.
Double-click Disk Utility.
Highlight your hard drive/partition on the left (by default this is "Macintosh HD").
Click the Repair Disk Permissions button at the bottom of the window.
Once the repair is complete, restart the computer.
Restart the computer.
Now you will have a fresh start and be able to reinstall the software. Please let me know if this resolves the issue you are experiencing. If it does not, I will gladly follow up.
Please click the Thumbs up icon below to thank me for responding.
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
Sunshyn2005 - I work on behalf of HP

Office Jet Pro 8600 Plus Faxing Problem with 2-EXT port Connected

I have the Office Jet Pro 8600 Plus and when I fax, I must disconnect the phone line connected to the 2-EXT port on the back of the printer. This is very annoying, and I'm hoping someone here can provide a more convienent solution. I'm connected through a Cable Modem EMTA device for my voice service that is sharing the fax...which like I said, faxes fine, as long as the phone line is disconnected from the 2-EXT port first.
Thx,

Hi @powwow63 ,
I see that you are having issues with sending faxes, you have to disconnect the line in Ext 2 to be able to send a fax.
I can help you with this.
Using a Voice over Internet Protocol (VoIP) telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Slow might improve the ability to send a fax over a VoIP telephone line.
Make sure that you have a DSL filter installed. If you do not have a DSL filter, contact your DSL provider to find out where you can buy one.
I have provided a document with some steps for changing the fax setting on the printer.
Cannot Send or Receive Faxes.
Go to Solution nine: Enable or disable error correction mode in this document.
Fax Sending Fails Intermittently or Fails for Only One Recipient.
Disregard the title.
Have a wonderful day!
Thank You.
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
Gemini02
I work on behalf of HP

Faxing issue with BCS

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