File info window is blank

Hello
I'm on a iMac running 10.7.5 and all 3 of my Adobe products (Illustrator CS5.1, Photoshop CS5.1 and Flash CS5.5) have the same issue, the file info window is blank. It dosen't freeze up my machine but I have to force quit the program. I trashed the prefs file for photoshop and still no luck. The extension are whatever came with the install. It's the only menu item this happens with.
Thanks,
Ron

Ron,
You may try to Move the folder.

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Blank File Info window

I'm using Windows XP and InDesign CS 6. Whenever I go to File>File Info... or if I press AltShiftCtrl+I, I get a useless blank File Info window staring at me. It shows up as a gray page and there are no buttons to click on. I have to hit Escape to get out of it. Please any help would be appreciated on how to solve this issue, which I've been having since InDesign CS5.

Please delete your personal info when replying by email, and attachments are disabled, so screen shots must be embedded by revisting the web page and using the camera icon.
Have you tried trashing the prefs? see Replace Your Preferences

In 10.8, the file info window's "Kind:" read "Application"/etc. for 64-bit items and "Application (32-bit)"/etc. for 32-bit items. The "(32-bit)" part seems to have been lost in Mavericks. How do I determine if an item is 32 or 64-bit in Mavericks?

In 10.8, the file info window’s “Kind:” read “Application”/etc. for 64-bit items and “Application (32-bit)”/etc. for 32-bit items.
The “(32-bit)” part seems to have been lost in Mavericks. How do I determine if an item is 32 or 64-bit in Mavericks?

1. Launch System Information into its 'report' mode. (A quick way to do this is by holding down the option key while clicking on the Apple menu item, which causes "About this Mac" to change to that.)
2. From the list on the left, under "Software" click on "Applications." (If you don't see the Applications item, click on "Show more information" from the "File" menu.)
3. Wait a minute or so for the report to finish.
4. The last column in the report is "64-bit (Intel)." (You may need to scroll the window to the right to see it.) Click on that heading to sort the list alphabetically. Anything with a "no" is 32 bit.

File info window freezes

My new computer has Yosemite 10.10.3 and I'm happy to say Elements 6 works with it. But when I wanted information about a picture something happened that does not seem right.
I opened the picture and went to File / File Info. A window opened that asked for information about the picture. The problem is that as soon as I clicked anywhere int he File Info window it froze. Nothing happened. Everything else seemed to continue working but when I clicked on the picture behind the file Info window, it did not come to the front. I had to close photoshop to get rid of the file info window. Is this problem common or perhaps I'm doing something wrong?
Also, sometimes I need to know the date a picture was taken. I thought there was a way to find that from file information on the computer but I don't remember how.
Thanks for your help.
Bob

Hello A
Have you tried creating a new account and see how your apps work in that User acct? (That will tell if your problem is systemwide or limited to your User acct.)
Open System Preferences > Accounts > "+" make it an admin account.
If this works, then log back into your problem account and navigate to ~(yourHome)/Library/Preferences and trash these two files:
com.apple.finder.plist
com.apple.sidebarlists.plist
Then log out and back in again. Or restart.
(You will have to reset a few finder prefs the way you like them.)
Let us know.
-mj
[email protected]

Close File Info Window

I clicked File.File Info and a window opened that I can only maximize. Can't close that window and get back to project. Does anyone know how to close the File Info window?

It doesn't have this cancel button?

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I have actions in CS1 to open :
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"File info" window so I can individually add text & save
The former window I can move & all following windows will open in new position.
The latter I can move but next image always opens centrally again.
Any way to make "File info" window open off to one side?
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Probably not. Actions do not store any UI data, this is handled automatically by the program and it will eitehr use the last active position of a palette or the default one. What you see is probably meant to be this way (the info window being in the context of each specific image and thus using default position, the levels palette being a global panel and using the last active). You could at best try your graphics driver's dialog repositioning options ands see if the info window responds to it...
Mylenium

Show File Info window disappearing

I am trying to access a Pages document in a file sharing arrangement, but Pages won't allow me to access it. I checked permissions on the Pages document and need to add permissions, but the Show File Info window closes before I can do anything to change permissions.

Eversave.app was the problem. It apparently was causing the issue - closed the app, problem disappeared.

Show File Info window disappears before I can change permissions on it.

I am trying to access a Pages document in a file sharing arrangement, but Pages won't allow me to access it. I checked permissions and need to add permissions, but the Show File Info window closes before I can do anything to change permissions.

J,
Not to dodge the issue, but you are having an OS problem, not a Pages problem. If nobody comes along here with an explanation, you might do well to post in the Snow Leopard discussion area, assuming your profile is correct.
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I typed somme comments in File Info Window, box titled Spotlight comments.
All these comments are gone after System restart (Snow Leopard 10.6.8) and I am unable to read them again. But STRANGE... when I do a Spotlight research with one word I typed in Spotlight comments, the file name is displayed and I can open its Info Window, but no luck the Spotlight comments are still empty.
The chain I typed are still there in the file info but hidden to my eyes, is there a mean to retrieve these comments?
Best regards and thanks, please excuse me language as I'm wrting from France.
JfS

I typed somme comments in File Info Window, box titled Spotlight comments.
All these comments are gone after System restart (Snow Leopard 10.6.8) and I am unable to read them again. But STRANGE... when I do a Spotlight research with one word I typed in Spotlight comments, the file name is displayed and I can open its Info Window, but no luck the Spotlight comments are still empty.
The chain I typed are still there in the file info but hidden to my eyes, is there a mean to retrieve these comments?
Best regards and thanks, please excuse me language as I'm wrting from France.
JfS

CS6 File Info Pop-Up Blank/Freezes Program

It doesn't matter which program but in CS6 when I try to open file, file info, the pop-up is blank. The only way to continue using the program is to press esc. I've searched the web and several discussions and the problem isn't isolated to Windows or Mac, but apparently CS6.
I also have CS3 installed and the file info panel works fine.

Ron,
You may try to Move the folder.

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Here's a screen shot. Thanks.

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my file info window is blank in PS CC i need to push the escape button to close it.

Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?
Please read these and proceed accordingly:
http://forums.adobe.com/docs/DOC-2325
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

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Greetings. In Photoshop CS4, my File>Info window is now blank (empty) and modal, i.e., I must close Photoshop via Task Manager (Windows 7).

I appreciate it, Luanne! I'm hoping a full reinstall of CS4 won't be necessary!
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[email protected]
www.totalqualityphoto.com
469.583.0335

File Info in Photoshop shows only a blank page

Photoshop CS5. This is what happens when I select File Info. The page then becomes non responsive and I have to close out PS. File Info works on Illustrator. Thank for any assistance.

See if this works:
1. Open Notepad
2. Copy this line into notepad
C:\Program Files\Common Files\Adobe\XMP\Custom File Info Panels\3.0
3. In notepad go to File>Save As, change the Save As Type to All Files and save to your desktop using the following name
AdobeXMPFileInfoCS5.cfg
4. Then copy the file from your desktop into the flashplayertrust folder that you have shown in your screenshot
Start photoshop cs5 and hopefully the file info is not blank.

File-File Info not working

I was told that I could find the image count of my camera if I view the advanced section of "file info" but I have found that "file info" does not even function. I have tried NEF files, JPEG files, PSD files and no joy. All I get is a blank window. I can't close the window, I can't close the program, I can't do nuthin'...
I have to go to Task Manager and close the program from there. My system is 64 bit Windows 7 running Photoshop CS5 64 bit. (I tried running the 32 bit version of PS and had the same issue.)
Anyone else having this problem?
Any ideas?
Any help would be appreciated.
Randy

I'm assuming all your CS5 updates have been installed.
If the File Info window is hanging,I would try resetting Photoshop preferences. (Hold down alt-shift-ctrl keys and click on the PS icon) When asked to discard prefs,choose Yes,
If that fails,get your original disk or installer and use the Repair option.
I'm not having this problem,but those are the first two I would try.

File info window is blank

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