CS6 File Info Pop-Up Blank/Freezes Program

It doesn't matter which program but in CS6 when I try to open file, file info, the pop-up is blank. The only way to continue using the program is to press esc. I've searched the web and several discussions and the problem isn't isolated to Windows or Mac, but apparently CS6.
I also have CS3 installed and the file info panel works fine.

Ron,
You may try to Move the folder.

Similar Messages

File info window is blank

Hello
I'm on a iMac running 10.7.5 and all 3 of my Adobe products (Illustrator CS5.1, Photoshop CS5.1 and Flash CS5.5) have the same issue, the file info window is blank. It dosen't freeze up my machine but I have to force quit the program. I trashed the prefs file for photoshop and still no luck. The extension are whatever came with the install. It's the only menu item this happens with.
Thanks,
Ron

Ron,
You may try to Move the folder.

MetaData in file not shown in Illustrator cs6 file info panel

I have a command line application that puts meta-data into files. It was created using the 5.1.2 xmp toolkit. The metadata is in the file. I can see it if I just use TextEdit to look at the file. I can also see the custom metadata in the Illustrator CS5 File Info Panel AND the Photoshop CS6 File Info Panel. The information doesn't show up in the Illustrator CS6 file info panel. Any clue why?

The files I am testing with are .jpg's. They ultimately need to be opened with Illustrator which is why I posted. I only tested with Photoshop to see what would happen and was pretty surprised to see the data there. Like I said, it works in CS5 Illustrator, CS6 Photoshop, but the data just doesn't show up in the CS6 Illustrator (in the advanced nor the raw tab), and when I view the .jpg with textedit the data is difinitely there. Pretty weird.

Using DW CS6 and PS CS6 "file info" causes crash+freeze

Each time I try to use "File Info" in Photoshop or Dreamweaver CS6, a freeze, or crash is the result, and must force quit. Can't seem to find any specifics using keyword search of similar problem.
The only thing I've done different lately is I've had to work with some 1.5+ GB images. Six MB ram held up okay, only slowing on some filters and a few tools, specifically the clone tool.
Mac Pro (Early 2009)
6 GB 1066 MHz
OS X 10.8.5
Thanks in advance...

Did find from your path directions; however, the date of the last report is from 04/21/2013 and don't remember what activity was taking place, only that these recent freezes on using "File/File Info" repeatedly has only occurred over the last two days.
As I stated previously, I had to physically initiate a "force quit" the application when above action opened a blank window with the only function available to me being the "expand" green icon button, and was not asked to submit crash report. Therefore, I'm assuming now, if no report goes out to Adobe, then none is saved in the crash report logs.
Your response is helpful though in expanding my personal knowledge base, as I had never had a reason to research said reports up to this time. Over my twenty years of using Mac's and Adobe products for my personal use I've had remarkably few serious incidents.
I certainly couldn't gain any information from viewing the report. HTML and CSS I'm comfortable with, but this (system inner workings) might as well be written in Latin.
I do thank you for your attempt to help, and as I said, I have learned a little bit more; just not enough to attempt brain surgery yet.
Joe Satterwhite

File Info in Photoshop shows only a blank page

Photoshop CS5. This is what happens when I select File Info. The page then becomes non responsive and I have to close out PS. File Info works on Illustrator. Thank for any assistance.

See if this works:
1. Open Notepad
2. Copy this line into notepad
C:\Program Files\Common Files\Adobe\XMP\Custom File Info Panels\3.0
3. In notepad go to File>Save As, change the Save As Type to All Files and save to your desktop using the following name
AdobeXMPFileInfoCS5.cfg
4. Then copy the file from your desktop into the flashplayertrust folder that you have shown in your screenshot
Start photoshop cs5 and hopefully the file info is not blank.

File info - causes freeze up

I'm using CS5 12.0.4 on a Mac 10.6.8
When working on an image and then going to File Info it causes a freeze-up
A blank info window comes up and the application is frozen.
I have to force quit and lose unsaved work.
The first time I left it on overnight and it was in the same state in the morning.
Anyone else see this?

Which of the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance like repairing permissions, purging PRAM, font validation, etc.) have you performed so far?

Missing file info in PS CC?

my file info window is blank in PS CC i need to push the escape button to close it.

Does turning off »Use Graphics Processor« in the Performance Preferences and restarting Photoshop have any bearing on the issue?
Please read these and proceed accordingly:
http://forums.adobe.com/docs/DOC-2325
http://blogs.adobe.com/crawlspace/2012/07/photoshop-basic-troubleshooting-steps-to-fix-mos t-issues.html

File Info panel is completely blank

Hello,
I'm trying to add copyright information into my file metadata. When I go to File -> File Info, a window frame pops up but is completely blank inside, no text, no forms, no nothing. I have to press escape to get out of it and back to the program. This occurs in Bridge, Photoshop and Illustrator. I'm using CS6 Production Premium on Windows Vista 64 with 16 GB RAM, an AMD Athlon Phenom II X6 1090T 3.20 Ghz processor and an Nvidia GeForce GTX 250 graphics card. I have made sure all of my programs are up to date and I can't find anything in any help forums about this. Please help.
Thank you,
Timothy C. Flood

Does metadata actualyl show in Bridge's metadata panel? Have you checked the preferences? This issue usually occurs when you have an invalid custom data field. You may simply need to reset everything.
Mylenium

How can i fix blank "File Info...." in Photoshop CS5?

I wanted to add metadata to some of my photos. However, when I attempted to open "File Info" there was nothing in the dialogue box. It was just empty. Is there a method for fixing this apart from reinstalling Photoshop?

This might also have something to do with your graphics card.
I don't have cS5 loaded, but it might be close to what CS6 has There are some differences in the acutal panels between the two, but that might be in relation to the swf files. The main file structure looks something like this:
C:\Program Files (x86)\Common Files\Adobe\XMP\Custom File Info Panels\3.0 with these folders under 3.0: AMT, bin, custom, panels. There are no files under this folder.
Under the "panels" folder there are all the folders of the tabs: Advanced, audioData, camera, categories, description, dicom, gpsData, history, IPTC, IPTCExt, mobile, origin, rawpacket, and videoData.
Under each of these are folders: bin and location. And the one file manifest.xml.
Advanced:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "advanced"
            label = "$$$/AWS/FileInfoLib/Panels/Advanced/PanelName=Advanced"
            order = "200"
            description = "$$$/AWS/FileInfoLib/Panels/Advanced/PanelDescription=Displays the XMP data in a tree view."
            type = "built-in"
            version = "1.0"
            panelLibrary = "advanced"
            panelClass = "com.adobe.xmp.panels.Advanced"
            localizationFile = "Advanced"
            visible = "true"
            modifyDate = "2008-03-04Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
audioData:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "audio"
            label = "$$$/AWS/FileInfoLib/Panels/DynamicMedia/AudioData/PanelName=Audio Data"
            order = "50"
            description = "$$$/AWS/FileInfoLib/Panels/DynamicMedia/AudioData/PanelDescription=Contains the most important audio properties."
            type = "built-in"
            version = "1.0"
            panelLibrary = "audioData"
            panelClass = "com.adobe.xmp.panels.AudioData"
            localizationFile = "AudioData"
            visible = "true"
            modifyDate = "2008-01-28Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
camera:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "camera"
            label = "$$$/AWS/FileInfoLib/Panels/Camera/PanelName=Camera Data"
            order = "30"
            description = "$$$/AWS/FileInfoLib/Panels/Camera/PanelDescription=Contains the most important TIFF and Exif properties."
            type = "built-in"
            version = "1.0"
            panelLibrary = "camera"
            panelClass = "com.adobe.xmp.panels.CameraData"
            localizationFile = "Camera"
            visible = "true"
            modifyDate = "2008-01-21Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
categories:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "categories"
            label = "$$$/AWS/FileInfoLib/Panels/Categories/PanelName=Categories"
            order = "70"
            description = "$$$/AWS/FileInfoLib/Panels/Categories/PanelDescription=Image Categories"
            type = "built-in"
            version = "1.0"
            panelLibrary = "categories"
            panelClass = "com.adobe.xmp.panels.Categories"
            localizationFile = "Categories"
            visible = "true"
            modifyDate = "2008-01-29Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
description:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "description"
            label = "$$$/AWS/FileInfoLib/Panels/Description/PanelName=Description"
            order = "10"
            description = "$$$/AWS/FileInfoLib/Panels/Description/PanelDescription=Contains the core properties of the asset."
            type = "built-in"
            version = "1.0"
            panelLibrary = "description"
            panelClass = "com.adobe.xmp.panels.Description"
            localizationFile = "description"
            visible = "true"
            modifyDate = "2007-09-13Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
dicom:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "dicom"
            label = "$$$/DICM/FileInfoLib/Panels/DICOM/PanelNameAllLang=DICOM"
            order = "90"
            description = "$$$/DICM/FileInfoLib/Panels/DICOM/PanelDescription=Digital Imaging and Communications in Medicine."
            type = "built-in"
            version = "1.0"
            panelLibrary = "dicom"
            panelClass = "com.adobe.xmp.panels.Dicom"
            localizationFile = "DICOM"
            visible = "true"
            modifyDate = "2007-12-10Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
gpsData:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "gpsData"
            label = "$$$/AWS/FileInfoLib/Panels/GPSData/PanelName=GPS Data"
            order = "35"
            description = "$$$/AWS/FileInfoLib/Panels/GPSData/PanelDescription=Contains the EXIF GPS tag properties."
            type = "built-in"
            version = "1.0"
            panelLibrary = "gpsData"
            panelClass = "com.adobe.xmp.panels.GPSData"
            localizationFile = "GPSData"
            visible = "true"
            modifyDate = "2011-08-15Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
history:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "history"
            label = "$$$/AWS/FileInfoLib/Panels/History/PanelName=History"
            order = "100"
            description = "$$$/xmp/photoshop/History_description=The Photoshop History displays an accumulated log of edit history that has been done to the document. The logging capability can be turned on via the PS preference dialog under General>History Log."
            type = "built-in"
            version = "1.0"
            panelLibrary = "history"
            panelClass = "com.adobe.xmp.panels.History"
            localizationFile = "History"
            visible = "true"
            modifyDate = "2008-01-29Z">
            
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
IPTC:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "IPTC"
            label = "$$$/AWS/FileInfoLib/Panels/IPTC/PanelName=IPTC"
            order = "20"
            description = "$$$/AWS/FileInfoLib/Panels/IPTC/PanelDescription=International Press Telecommunications Council Core schema properties."
            paneltype = "built-in"
            version = "1.0"
            panelLibrary = "iptc"
            panelClass = "com.adobe.xmp.panels.IPTC"
            localizationFile = "IPTC"
            visible = "true"
            modifyDate = "2008-04-01Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
IPTCExt:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "IPTCExt"
            label = "$$$/AWS/FileInfoLib/Panels/IPTCExt/PanelName=IPTC Extension"
            order = "25"
            description = "$$$/AWS/FileInfoLib/Panels/IPTCExt/PanelDescription=International Press Telecommunications Council Extension schema properties."
            paneltype = "built-in"
            version = "1.0"
            panelLibrary = "iptcExt"
            panelClass = "com.adobe.xmp.panels.IPTCExt"
            localizationFile = "IPTCExt"
            visible = "true"
            modifyDate = "2009-06-12Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
mobile:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "mobile"
            label = "$$$/AWS/FileInfoLib/Panels/Mobile/PanelName=Mobile SWF"
            order = "60"
            description = "$$$/AWS/FileInfoLib/Panels/Mobile/PanelDescription=Lets you define metadata of a mobile SWF document."
            type = "built-in"
            version = "1.0"
            panelLibrary = "mobile"
            panelClass = "com.adobe.xmp.panels.Mobile"
            localizationFile = "Mobile"
            visible = "true"
            modifyDate = "2008-02-21Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
origin:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "origin"
            label = "$$$/AWS/FileInfoLib/Panels/Origin/PanelName=Origin"
            order = "80"
            description = "$$$/AWS/FileInfoLib/Panels/Origin/PanelDescription=Displays information about the origin of the asset."
            type = "built-in"
            version = "1.0"
            panelLibrary = "origin"
            panelClass = "com.adobe.xmp.panels.Origin"
            localizationFile = "origin"
            visible = "true"
            modifyDate = "2007-09-13Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
rawpacket:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "rawpacket"
            label = "$$$/AWS/FileInfoLib/Panels/RawData/PanelName=Raw Data"
            order = "210"
            description = "$$$/AWS/FileInfoLib/Panels/RawData/PanelDescription=Displays the XMP packet in raw RDF/XML form."
            type = "built-in"
            version = "1.0"
            panelLibrary = "rawpacket"
            panelClass = "com.adobe.xmp.panels.RawPacket"
            localizationFile = "Rawpacket"
            visible = "true"
            modifyDate = "2008-02-22Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>
videoData:
<xfi:fileinfo xmlns:xfi="http://ns.adobe.com/xmp/fileinfo/">
    <xfi:panels>
        <xfi:panel
            name = "video"
            label = "$$$/AWS/FileInfoLib/Panels/DynamicMedia/VideoData/PanelName=Video Data"
            order = "40"
            description = "$$$/AWS/FileInfoLib/Panels/DynamicMedia/VideoData/PanelDescription=Contains the most important video properties."
            type = "built-in"
            version = "1.0"
            panelLibrary = "videoData"
            panelClass = "com.adobe.xmp.panels.VideoData"
            localizationFile = "VideoData"
            visible = "true"
            modifyDate = "2008-01-28Z">
        </xfi:panel>
    </xfi:panels>
</xfi:fileinfo>

File Info box hangs photoshop cs6

When I click on the file info button the file box opens up blank and hangs photoshop CS6. I have to use window task manager to close/end PS CS6. In both CS3 and PS7 the info file button works file

I guess I will uninstall PS CS6 and Bridge tomorrow . then reinstall it

File info freeze-up CS5 extended

I have been using Photoshop CS5 extended with no problems until I installed Lion on my 24" Imac. Now, when I go to the file pull down menu, and select file info - I get a large blank white screen and a total Photoshop freeze. I can do nothing but force quit. The force quit menu doesn't even see there is a problem - no "not responding" message. I can do this stuff in Bridge, but adding notes on idividual photos, file info was way faster.
Anyone have this problem? Any ideas?

I don’t have Lion, so I can only offer generic advice:
Are Photoshop and OS fully updated and have you performed the usual trouble-shooting routines (trashing prefs by keeping command-alt-shift pressed while starting Photoshop, 3rd party plug-ins deactivation, system maintenance, font validation, etc.)?
When the File Info window blanks can you raise the Preferences dialog (command-K)?

Bridge CS6 Mac XMP File Info Panel Bug: can't copy and paste metadata

The cmd-keys / shortcuts doesn't work in the xmp file info panel btw. in the xmp / iptc fields (e.g. cmd+c, cmd+v, ...) of Adobe Bridge CS6 (Mac OS 10.6.8 and 10.7.3). You are not able to cut and paste info from one box to another like previous versions.
This bug only appears in the xmp file info window (opened via alt+i) in Bridge CS6 - if you edit information or metadata in the file info panel in Photoshop CS6 copy and paste from one field to another works.
The shortcuts also work under Windows (tested under Vista).
I noticed this minor bug already one in the Photoshop CS6 Beta more than one months ago. I hoped that this was corrected in the official test version, but unfortunately it is not. Although it is a minor bug, it is IMHO a basic function and would be very helpful in my daily work - it is too bad, that such a small thing is making working with the application a little bit annoying.

Thanks! If there is a workaround or simple solution, I would be very glad if you could inform me.
Christian
(signature removed by the Admin)
Am 14.05.2012 um 13:49 schrieb FrankBiederich:
Re: Bridge CS6 Mac XMP File Info Panel Bug: can't copy and paste metadata
created by FrankBiederich in XMP SDK - View the full discussion
Thanks for your report; we'll look into it.
Frank
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Message was edited by: Arpit Kapoor

Bridge CS6 - No Right Click to get File Info panel?

I've recently transitioned from CS4 to CS6 and am very pleased with the many changes that have been made. One Bridge CS4 feature that I utilized on a regular basis was that of accessing File Info by right-clicking on a file or selection of files and then entering file info metadata through the panel that opened, and sometimes automatically uploading that data from a pre-saved XML file.
Where do I access the File Info panel in Bridge CS6 so that I can adjust metadata properties for the respective file(s)?
Thanks,
Buck

Hi Yammer, thanks for the quick reply.
I've since tested it on different files and on some files it works, on others it does not.
It now see that it does work on AI, INDD, PSD, JPG, and PNG, but it doesn't work on GIF... I guess that's a GIF limitation rather than my not knowing how to edit the info in Bridge.
Thanks for looking into this.

File Info not saved (.gif) (Ps CS6 Extended, Mac)

I'm not certain that I've been building my workflow properly before, so if this was not supposed to be supported, I'm open to that possibility:
Modifying the "file info" for a gif file (in my case, "General" tab, "Document Title" and "Description") doesn't actually get saved with the file - or, at least, if it is saved, it's not visible when re-opening the file.
I believe that I understood that metadata for .png format isn't supported, but I thought that .gif was.
(Test case is easy: open .gif file, add a Title and Description, save, and re-open - information is gone).
Thanks for any help anyone has...

hi Chris & thank you for your response
it doesn't seem possible to add File > Info to a .png image in Photoshop itself. i've tried it a few different ways.
(shoot, actually i should try adding it again in Ps to a .png file and then see if Bridge can read it. hmmmm??)
in an other thread: [ http://forums.adobe.com/message/5642141#5642141 ] Gene told me that i could select Copyright and Contact Info from the Metadata drop down menu in the Save for Web panel to add the info to a .png image but this didn't work.
i don't know if Ps is having one of its "fits" or what but nothing seems to be working.
after a bit Gene was able to tell me that i can add File Info to .png files in the Bridge Cs6 or CC (no idea what the difference is between Ps Cs6 and Ps CC) and so i tried that and it worked.
however, it appears that Ps still cannot read the data/info when the .png image is opened in Ps itself. Only readable in Bridge.
which brings me to an other Q ... what's the point of Copyright info that can't be read? i am not being sarcastic i just really don't understand. granted, i need to read up on this topic but was hoping you could share your thoughts/knowledge w/me oh, and if you have any handy links i would also much appreciate it. thanx 4 ur help!!

File Info just gives me a blank dialog box

I am just starting to use PS CS4. I am using a PC with Windows XP 64, 8 GB of RAM etc. The problem I am having is that when I try to add a caption to an image by going to File Info, I get a blank dialog box. It gives the filename at the top but just plain white blank inside the box. The same thing happens in File Info within Bridge. In the metadata panel in Bridge, I can see the metadata is there, including previous captions. But I cannot access them in File Info and I also cannot activate the caption within the metadata panel to edit the caption text.
Has anyone else had this problem and if so, how can it be fixed?
Thanks,
Roberta O.

Hi Roberta,
Create a new text file named XMP.cfg (make sure the extension is cfg and not txt).
The only text that needs to be in that file is as below:
C:\
Copy the file to C:\Windows\SysWOW64\Macromed\Flash\FlashPlayerTrust (create the directory if not already there).
Restart the Adobe application and check the File Info panel again.

CS6 File Info Pop-Up Blank/Freezes Program

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