Finally given up on BT

Thanks for all the help I received on this forum to help me get my BT broadband working. The trouble is, it never really did and I just lost the will to live with the foreign call centres.
Signed up to O2 and just got online today. Still got over a year left of the BT contract but even scaling down to minimum contract I'm still now paying less with O2.
And did I mention that the broadband actually now works? After months of frustration with BT this week was the final straw - downloads speed below 1Mb and even worse wi-fi connectivity within the house with iplayer dropping all the time and a stuttering connection which made it impossible for me to use ftp.
Plugged in O2 today and this is easily faster and smoother than we ever experienced with BT.
I know some of you guys here are happy with BT and the support you give to others is great - it's a pity BT can't offer the same support themselves when you ring them up.
Cheers then, off to browse at speed at long last )

No you do not need a viewing card, you need the multicast update, which is probably why you never received a card.
You could try this, it might work for you:
http://bt.custhelp.com/app/answers/detail/a_id/42451/~/problems-installing-the-new-look-bt-vision-so...

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