Find my iPhone app has stopped working correctly and when trying to locate that device from my iPad its online but can't locate but locate option is on for that device

i have new issue for find iPhone app.  everything always worked up until recently.  to locate that device from my iPad as always, it says that device (my iphone) is online but cannot locate.  but phone is in hand and locate option is on

Reset the iPhone: Hold down the home and sleep button, wait for the Apple logo, let go of the buttons.

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      Additional Information 4:                  539e0f43d86d39f144fdb012e341ed8d

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