Firefox 3.6.13-1 absolutely won't start
I've been scouring the web for a while now looking for any sort of thing to try. I really want to fix this issue as I do not want to have to re-install or delete my user account (that might fix it since root is able to use firefox).
It's funny, because when I sudo firefox in the terminal, it immediately launches. I tried deleting .firefox in .mozilla, and then I deleted ~/.mozilla altogether. I also have deleted/reinstalled firefox 3.6.13-1 with pacman -S firefox and I do believe I'm using my optimized mirrors. I've searched around for any other sort of thing I could try to no avail.
No matter what, when I try to run firefox either from the icon on my desktop or from the terminal, nothing happens. Sometimes it'll stick around on my taskbar for a bit, with "starting firefox" disappearing after a second or two.
Can anyone help? Thanks.
Last edited by Skynt (2010-12-19 06:40:03)
@Mr Green
Tried that (again), doesn't start as expected.
@Brebs
I did the strace.
Not really sure what to do with this:
[daulpavid@daul pkg]$ strace firefox
execve("/usr/bin/firefox", ["firefox"], [/* 44 vars */]) = 0
brk(0) = 0x96d4000
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7744000
open("/usr/lib/libtrash.so.3.2", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\200\22\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=29092, ...}) = 0
mmap2(NULL, 32276, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb773c000
mmap2(0xb7743000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x6) = 0xb7743000
close(3) = 0
access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY) = 3
fstat64(3, {st_mode=S_IFREG|0644, st_size=94280, ...}) = 0
mmap2(NULL, 94280, PROT_READ, MAP_PRIVATE, 3, 0) = 0xb7724000
close(3) = 0
open("/lib/libpthread.so.0", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\340L\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=121426, ...}) = 0
mmap2(NULL, 102912, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb770a000
mprotect(0xb771f000, 4096, PROT_NONE) = 0
mmap2(0xb7720000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x15) = 0xb7720000
mmap2(0xb7722000, 4608, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb7722000
close(3) = 0
open("/lib/libdl.so.2", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0 \n\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=9668, ...}) = 0
mmap2(NULL, 12408, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb7706000
mmap2(0xb7708000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1) = 0xb7708000
close(3) = 0
open("/usr/lib/libstdc++.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\200\212\4\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=946512, ...}) = 0
mmap2(NULL, 971820, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb7618000
mmap2(0xb76fa000, 20480, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0xe2) = 0xb76fa000
mmap2(0xb76ff000, 25644, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb76ff000
close(3) = 0
open("/usr/lib/libgcc_s.so.1", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0p#\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0644, st_size=110348, ...}) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7617000
mmap2(NULL, 113452, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb75fb000
mmap2(0xb7616000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1a) = 0xb7616000
close(3) = 0
open("/lib/libc.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\320m\1\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=1347968, ...}) = 0
mmap2(NULL, 1358280, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb74af000
mprotect(0xb75f4000, 4096, PROT_NONE) = 0
mmap2(0xb75f5000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x145) = 0xb75f5000
mmap2(0xb75f8000, 10696, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb75f8000
close(3) = 0
open("/lib/libm.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0@4\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=145228, ...}) = 0
mmap2(NULL, 147584, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb748a000
mmap2(0xb74ad000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x22) = 0xb74ad000
close(3) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7489000
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7488000
set_thread_area({entry_number:-1 -> 6, base_addr:0xb74886e0, limit:1048575, seg_32bit:1, contents:0, read_exec_only:0, limit_in_pages:1, seg_not_present:0, useable:1}) = 0
mprotect(0xb74ad000, 4096, PROT_READ) = 0
mprotect(0xb75f5000, 8192, PROT_READ) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7487000
mprotect(0xb76fa000, 16384, PROT_READ) = 0
mprotect(0xb7708000, 4096, PROT_READ) = 0
mprotect(0xb7720000, 4096, PROT_READ) = 0
mprotect(0xb7762000, 4096, PROT_READ) = 0
munmap(0xb7724000, 94280) = 0
set_tid_address(0xb7488748) = 17833
set_robust_list(0xb7488750, 0xc) = 0
futex(0xbfb27020, FUTEX_WAKE_PRIVATE, 1) = 0
futex(0xbfb27020, FUTEX_WAIT_BITSET_PRIVATE|FUTEX_CLOCK_REALTIME, 1, NULL, bfb27030) = -1 EAGAIN (Resource temporarily unavailable)
rt_sigaction(SIGRTMIN, {0xb770e6c0, [], SA_SIGINFO}, NULL, 8) = 0
rt_sigaction(SIGRT_1, {0xb770e740, [], SA_RESTART|SA_SIGINFO}, NULL, 8) = 0
rt_sigprocmask(SIG_UNBLOCK, [RTMIN RT_1], NULL, 8) = 0
getrlimit(RLIMIT_STACK, {rlim_cur=8192*1024, rlim_max=RLIM_INFINITY}) = 0
uname({sys="Linux", node="daul", ...}) = 0
getcwd("/var/cache/pacman/pkg", 4096) = 22
lstat64("/var/cache/pacman/pkg/firefox", 0xbfb21dfc) = -1 ENOENT (No such file or directory)
futex(0xb7709064, FUTEX_WAKE_PRIVATE, 2147483647) = 0
futex(0x8059308, FUTEX_WAIT_PRIVATE, 2, NULL^[[A^[[A^[[A^[[A^[[B^C <unfinished ...>
[daulpavid@daul pkg]$ strace firefox
execve("/usr/bin/firefox", ["firefox"], [/* 44 vars */]) = 0
brk(0) = 0x8b21000
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7702000
open("/usr/lib/libtrash.so.3.2", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\200\22\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=29092, ...}) = 0
mmap2(NULL, 32276, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb76fa000
mmap2(0xb7701000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x6) = 0xb7701000
close(3) = 0
access("/etc/ld.so.preload", R_OK) = -1 ENOENT (No such file or directory)
open("/etc/ld.so.cache", O_RDONLY) = 3
fstat64(3, {st_mode=S_IFREG|0644, st_size=94280, ...}) = 0
mmap2(NULL, 94280, PROT_READ, MAP_PRIVATE, 3, 0) = 0xb76e2000
close(3) = 0
open("/lib/libpthread.so.0", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\340L\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=121426, ...}) = 0
mmap2(NULL, 102912, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb76c8000
mprotect(0xb76dd000, 4096, PROT_NONE) = 0
mmap2(0xb76de000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x15) = 0xb76de000
mmap2(0xb76e0000, 4608, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb76e0000
close(3) = 0
open("/lib/libdl.so.2", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0 \n\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=9668, ...}) = 0
mmap2(NULL, 12408, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb76c4000
mmap2(0xb76c6000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1) = 0xb76c6000
close(3) = 0
open("/usr/lib/libstdc++.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\200\212\4\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=946512, ...}) = 0
mmap2(NULL, 971820, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb75d6000
mmap2(0xb76b8000, 20480, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0xe2) = 0xb76b8000
mmap2(0xb76bd000, 25644, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb76bd000
close(3) = 0
open("/usr/lib/libgcc_s.so.1", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0p#\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0644, st_size=110348, ...}) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb75d5000
mmap2(NULL, 113452, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb75b9000
mmap2(0xb75d4000, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x1a) = 0xb75d4000
close(3) = 0
open("/lib/libc.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0\320m\1\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=1347968, ...}) = 0
mmap2(NULL, 1358280, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb746d000
mprotect(0xb75b2000, 4096, PROT_NONE) = 0
mmap2(0xb75b3000, 12288, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x145) = 0xb75b3000
mmap2(0xb75b6000, 10696, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_ANONYMOUS, -1, 0) = 0xb75b6000
close(3) = 0
open("/lib/libm.so.6", O_RDONLY) = 3
read(3, "\177ELF\1\1\1\0\0\0\0\0\0\0\0\0\3\0\3\0\1\0\0\0@4\0\0004\0\0\0"..., 512) = 512
fstat64(3, {st_mode=S_IFREG|0755, st_size=145228, ...}) = 0
mmap2(NULL, 147584, PROT_READ|PROT_EXEC, MAP_PRIVATE|MAP_DENYWRITE, 3, 0) = 0xb7448000
mmap2(0xb746b000, 8192, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_FIXED|MAP_DENYWRITE, 3, 0x22) = 0xb746b000
close(3) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7447000
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7446000
set_thread_area({entry_number:-1 -> 6, base_addr:0xb74466e0, limit:1048575, seg_32bit:1, contents:0, read_exec_only:0, limit_in_pages:1, seg_not_present:0, useable:1}) = 0
mprotect(0xb746b000, 4096, PROT_READ) = 0
mprotect(0xb75b3000, 8192, PROT_READ) = 0
mmap2(NULL, 4096, PROT_READ|PROT_WRITE, MAP_PRIVATE|MAP_ANONYMOUS, -1, 0) = 0xb7445000
mprotect(0xb76b8000, 16384, PROT_READ) = 0
mprotect(0xb76c6000, 4096, PROT_READ) = 0
mprotect(0xb76de000, 4096, PROT_READ) = 0
mprotect(0xb7720000, 4096, PROT_READ) = 0
munmap(0xb76e2000, 94280) = 0
set_tid_address(0xb7446748) = 17835
set_robust_list(0xb7446750, 0xc) = 0
futex(0xbfb963c0, FUTEX_WAKE_PRIVATE, 1) = 0
futex(0xbfb963c0, FUTEX_WAIT_BITSET_PRIVATE|FUTEX_CLOCK_REALTIME, 1, NULL, bfb963d0) = -1 EAGAIN (Resource temporarily unavailable)
rt_sigaction(SIGRTMIN, {0xb76cc6c0, [], SA_SIGINFO}, NULL, 8) = 0
rt_sigaction(SIGRT_1, {0xb76cc740, [], SA_RESTART|SA_SIGINFO}, NULL, 8) = 0
rt_sigprocmask(SIG_UNBLOCK, [RTMIN RT_1], NULL, 8) = 0
getrlimit(RLIMIT_STACK, {rlim_cur=8192*1024, rlim_max=RLIM_INFINITY}) = 0
uname({sys="Linux", node="daul", ...}) = 0
getcwd("/var/cache/pacman/pkg", 4096) = 22
lstat64("/var/cache/pacman/pkg/firefox", 0xbfb9119c) = -1 ENOENT (No such file or directory)
futex(0xb76c7064, FUTEX_WAKE_PRIVATE, 2147483647) = 0
futex(0x8059308, FUTEX_WAIT_PRIVATE, 2, NULL
Last edited by Skynt (2010-12-19 09:06:59)
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Remove the Firefox program folder before installing that newly downloaded copy of the Firefox installer.
* It is important to delete the Firefox program folder to remove all the files and make sure that there are no problems with files that were leftover after uninstalling.
Your bookmarks and other profile data are stored elsewhere in the Firefox Profile Folder and won't be affected by a reinstall, but make sure that you do not select to remove personal data if you uninstall Firefox.
* http://kb.mozillazine.org/Profile_folder_-_Firefox
* http://kb.mozillazine.org/Profile_backup -
Firefox browser won't start or open & keep crashing on desktop
Today I got a strange problem which is kind of strange to my, so some of the details and what happened? It was just shut down the Firefox browser and trying to open it again but i got a crash pop-up message !
Not only this, but that the crash message keep pop-up, which compelled me to send a first report, the second report, etc. a lot of reporting and the problem is still there! So I then tried to fix the Firefox browser by clicking on the re-start Firefox and even reset Firefox but this did not work \\!
So right now I use Chrome browser in order to report the problem
Firefox browser won’t start or open & keep crashing on desktop :)We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.
#Enter ''about:crashes'' in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
#Copy the '''5''' most recent Report IDs that start with '''bp-''' and then go back to your forum question and paste that into the "Post a Reply" box. (Please don't take a screenshot of your crashes, just copy and paste the ID's. The below image is just an example of what your Firefox screen should look like)
[[Image:aboutcrashesFx29|width=520]]
<br><br>
Thank you for your help!
More information and further troubleshooting steps can be found in the [[Firefox crashes - Troubleshoot, prevent and get help fixing crashes]] article. -
Firefox won't start after 18.0.1 upgrade
I have upgraded to the latest version and then two days later, The mozilla Crash reporter opens and it won't start. Nothing happens when I press details.
I can't run it safe mode. The same thing happens.
I uninstalled and re-installed and same thing.
I then uninstalled rebooted and re-installed V16. That was then ok for a few days then same thing happened.
So I unintstalled rebooted and on went V15 which worked for about 8 hours. However I can't get any version to work now. The Crash Reporter pops up whatever version I have.We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox was running fine on my Win7 Pro PC.
My PC started running slow, so I cycled the power. Afterward, Firefox started reporting, "can't log into server". Other browsers worked fine. So I tried a few things that didn't work, and I eventually uninstalled, then reinstalled Firefox.
First time I tried running Firefox after reinstalling, my PC bluescreened.
Now, Firefox simply won't start. I get the little spinning wheel for a few seconds, then nothing. A Firefox process shows up in task manager, but just goes away. Same thing happens when I try starting Firefox in Safe Mode.
A recent post with this title has a link to: http://kb.mozillazine.org/Browser_will_not_start_up , but the link gives me a "URL could not be retrieved" error.
I have also tried looking at the crash reports, but there is no "Submitted" folder under the Firefox folder.
Help? Thanks!Potentially important note. MalwareBytes was already installed - it looks like the problem with Firefox appears to have started after I downloaded an update to MalwareBytes.
It would be interesting to know if anyone else has experienced this problem. -
Firefox won't start, there is no error message and it is not already running.
Hi,
When I try to click on firefox, the little wait icon appears and then disappears. Nothing opens, not even safe mode. I've looked at the "Firefox won't start and there is no error message" help section and looked at my task manager processes. It seems that when I click firefox, it briefly appears on my processes and then disappears. This happened yesterday while I was in the middle of using it. At the same time, my Skype also crashed, which makes me think the two are correlated. The two programs still don't work. The only way that I can open firefox is if I install it all over again with the "launch firefox now" option checked at the end. When I have a firefox window open, I can open other firefox windows just fine. When I close it, nothing opens. Thanks for your help.1) Start Task Manager
2) Open Processes (make the description area large enough to see)
3) look for a description that says ''firefox''
4) Select it and press End Process
'''Now Firefox should work properly.''' -
Firefox update failed, so I re-installed. Now firefox won't start up at all?
''locking as a duplicate of https://support.mozilla.org/en-US/questions/969557''
So I ran firefox, and it was updating. While updating, firefox crashed for no apparent reason so I had to close it. Afterwards, every time I tried to start up firefox, it gave me the update failed error, followed by a crash less than a second later. I followed some instructions, uninstalling and re-installing firefox (without removing personal data), but now firefox won't start up at all!
Now what?We're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
#Press the following shortcut to get a Run window: [Windows] + [R]. This should bring up a window that contains a text field.
#In that text field, enter %APPDATA% and press Enter. An explorer window should open.
#From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
#Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID with '''bp-''' into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article. -
Firefox won't start (not even in Safe Mode) on Windows 7 x64
I am Running Windows 7 x64 and Firefox 3.6.15.
Since the day before yesterday I am unable to start Firefox. Even in Safe Mode it just won't start.
I click the Firefox icon, the mouse cursor changes to indicate the computer is doing something. After 3 seconds or so the mouse cursor again changes back to its default state. Nothing else happens.
The Task Manager in Windows shows me that an instance of firefox.exe is running, but I see no Firefox window.
Then if I again click to open Firefox, another firefox.exe instance starts, but again I see no Firefox window.
There isn't even a warning about one instance of Firefox already running.
What I have tried:
I have uninstalled Firefox, removed all the Firefox files and folders from c:\users\username\AppData\Local and Roamning. I re-downloaded the 3.6.15 installation package and re-installed.
No change.I have the same problem.
The only Firefox version working is the 64bit nightly build 6.0a1. No 32Bit version of Firefox works!. Chrome, Safari and Internet Explorer all work well.
Another Problem I have in this context is, that the Firefox Installer hangs in the tidy up step - even for the nightly 64Bit version. I have to kill the setup.exe process but the Installation seems to be completed.
Before my change to Win7 64Bit I had OpenText NFS Solo 14 installed on a 32Bit Windows7 and no Problems.
Is there a solution for this problem without uninstalling OpenText NFS Solo 14?
I need the NFS Server at work.
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