Firefox crashes before it can start up, can't even get to safe mode.

Hello,
Firefox automatically downloaded and installed an update this morning and now it won't start at all. I've tried starting in safe mode (shift-clicking to start), but I can't even get through there. It's just crash after crash after crash and I'm quickly losing patience.

After doing more digging, I found that updating my version of RoboForm was the fix. At least so far... we'll see how long it lasts!
If you're running RoboForm and can't get in, try to update RoboForm from IE, then try again.

Similar Messages

  • Firefox crashes when i open it and i cant open it in safe mode

    here are the crash id's i hope they can be more detailed than what i am about to type
    bp-25faf820-3ada-4c6b-846f-a3c412130711
    bp-d123fd1a-cd29-46f0-ac47-e29ff2130711
    bp-04cbde72-6dd1-4344-89cd-f63d72130711
    bp-a491faed-59c6-401f-8e38-802632130711
    here is the info. about what happens:
    whenever i try to open firefox the crash reporter opens and i cant open mozilla at all i tried uninstalling and re installing but nothing happens

    Hello jetfire2000, it is malware related (sprotector.dll)
    You can try these free programs to scan for malware, which work with your existing antivirus software:
    * [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
    * [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
    * [http://support.kaspersky.com/faq/?qid=208283363 TDSSKiller - AntiRootkit Utility]
    * [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
    * [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
    [http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one.
    Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
    Did this fix your problems? Please report back to us!

  • Firefox crashes immediately upon opening though I can run it in safe mode

    I recently performed a system restore which took my computer back to 2/27/11. I found that after this I was unable to open firefox, the program crashed immediately. I have been able to run it in safe mode. I tried uninstalling and reinstalling the program but it has not helped. I have windows 7 and an Acer Aspire computer.
    Thanks!

    Create a new profile as a test to check if your current profile is causing the problems.
    See "Basic Troubleshooting: Make a new profile":
    * https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
    There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
    If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
    See:
    * http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
    See:
    * http://kb.mozillazine.org/Firefox_crashes
    * https://support.mozilla.com/kb/Firefox+crashes
    If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
    See:
    * http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
    * https://support.mozilla.com/kb/Mozilla+Crash+Reporter
    * https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report

  • Firefox crashes before startup

    Firefox crashes before startup. I can't open it long enough to get to safe mode. I have uninstalled and reinstalled four times, three of which were after a reboot. I'm running Windows 7, 32 bit. Crash IDs:
    bp-e7279bca-af60-4511-97d8-8ac6e2141211
    bp-28c95e65-0481-4501-9b85-170152141211
    bp-98fab328-69b9-47cc-ac4c-afeb32141211
    bp-0447c2fc-f0df-4b6b-926f-f7ddb2141211
    bp-ca40873c-5060-4a7d-9398-6a56c2141211
    bp-1eef7770-e609-44fa-ad1d-5dae82141211
    bp-c9641eef-7652-4d17-a870-010b42141211
    bp-b05d1737-8c5b-435e-8e23-7a37e2141211
    bp-6e5c80eb-b737-40d2-922e-100622141211

    hello trempls, thanks for posting with your crash report ids! they show that these crashes are caused by malware (datamangr.dll) on the system, so please run a scan with different security tools like the [http://www.malwarebytes.org/products/malwarebytes_free free version of malwarebytes], [http://www.bleepingcomputer.com/download/adwcleaner/ adwcleaner] & [http://www.microsoft.com/security/scanner/default.aspx microsoft safety scanner].
    [[Troubleshoot Firefox issues caused by malware]]

  • IMac G5 running OS 10.4.11. Started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup. I can get into safe mode. Tried install disc for disc utility and reloaded OS. Still get blue screen.

    I have an older iMac G5 running OS 10.4.11. The other day I started playing with a bluetooth speaker (may or may not be related). Now I cannot get past the blue screen on startup.
    I can get into safe mode. But no regular startup.
    I tried disabling bluetooth, thinking that might be related. It didn't help.
    I even tried using the install disc to run disc utility. That didn't work so I reloaded the OS.
    But I still get hung on the blue screen when trying a normal startup.
    All help would be appreciated.

    Try resetting the PMU/SMU and PRAM/NVRAM. You'd need to identify the mode of resetting depending on the model of your G5 iMac. The Apple support sites that would help you for this are –
    http://support.apple.com/kb/HT1436
    http://support.apple.com/kb/HT1939
    http://support.apple.com/kb/HT1767
    http://support.apple.com/kb/HT1379
    I hope this solves your problem.

  • Cannot log on to firefox home and can't get into safe mode

    after installing an add on, I can not open the firefox window, or get into safe mode.......so I have no way of applying any troubleshooting actions.......the add on was an extension to stop ads and banners, the name was 3 letters A-- ...should I reinstall firefox?.........thanks for your time and expertise.......Larry

    Thanks for the effort but it doesn't help me.
    I have the same problem that the progress bar stops at 1/4 the it reboots in the normal way..but the big difference between me and the other user is that i am stucked at the apple boot logo and i can't access to my computer and right now i really need it.
    I use this mac for work and i am on a business trip.
    I don't really know how to do and it seems that this problem haven't been solved yet by other people.
    This remembers me windows world.
    Miss steve J.
    Anyway, if anyone has some ideas please tell me.

  • No display after changing settings. Can't get to safe mode to change it back. Help please.

    Hi,
    I was trying to change my display to an external monitor going through a laptop dock.  I had managed it before without the dock.  I changed something in the display properties wizard and now have no display either on the external monitor, or on the built in screen.  I have tried every combination of going through the dock or directly plugged in, and also with no monitor.  I cannot get a display.  I have tried to get into safe mode but cannot - the screen goes black immediately after the lenovo logo goes off.
    It seems a bit silly that this is possible really with a "are you sure you can see this?" before confirming (like when you change screen resolutions).
    Any ideas?  Really stuck.  The machine is only 2 months old.

    Sorry.  I know it hasn't been long, but I'm really banging my head against the wall with this.
    Am I correct in this?  The G500 can't boot from a DVD or USB stick?
    I'm kinda running out of options. 

  • Hi, using iphoto 6, i suddenly lost albums: they are still in the directory, but no pictures in some albums.Using finder, I can locate the pictures and even get preview. But impossible to import them. Anyone can help? thanks

    Hi, using iphoto 6, i suddenly lost albums: they are still in the directory, but no pictures in some albums.Using finder, I can locate the pictures and even get preview. But impossible to import them. Anyone can help? thanks

    Try these in order - from best option on down...
    1. Do you have an up-to-date back up? If so, try copy the library6.iphoto file from the back up to the iPhoto Library allowing it to overwrite the damaged file.
    2. Download <a href="http://www.fatcatsoftware.com/iplm/"><b><u>iPhoto Library Manager</b></u></a> and use its rebuild function. This will create a new library based on data in the albumdata.xml file. Not everything will be brought over - no slideshows, books or calendars, for instance - but it should get all your albums and keywords back.
    Because this process creates an entirely new library and leaves your old one untouched, it is non-destructive, and if you're not happy with the results you can simply return to your old one.
    3. If neither of these work then you'll need to create and populate a new library.
    To create and populate a new *iPhoto 6* library:
    Note this will give you a working library with the same Rolls and pictures as before, however, you will lose your albums, keywords, modified versions, books, calendars etc.
    Move the iPhoto Library to the desktop
    Launch iPhoto. It will ask if you wish to create a new Library. Say Yes.
    Go into the iPhoto Library on your desktop and find the Originals folder. From the Originals folder drag the individual Roll Folders to the iPhoto Window and it will recreate them in the new library.
    When you're sure all is well you can delete the iPhoto Library on your desktop.
    In the future, in addition to your usual back up routine, you might like to make a copy of the library6.iPhoto file whenever you have made changes to the library as protection against database corruption.

  • My imac won't startup past the spinning gear and my apple keyboard is wireless but it won't connect, how do I fix the problem so I can get into safe mode?

    My imac won't startup past the spinning gear and my apple keyboard is wireless but it won't connect, how do I fix the problem so I can get into safe mode?
    Can anybody help me on this issue? I have already tried to replace the batteries but since the computer won't get past the spinning wheel of death then the keyboard won't connect.

    Please follow Apple's advice in http://support.apple.com/kb/TS2570. If you need to get your hands on a wired USB keyboard, even a PC one will work fine.
    Do not follow the previous poster's advice, that option is a "last chance" option. OS X is stable and in most cases a reinstall is never needed. Follow the directions in Apple's letter.

  • Is there a way to back up my imac computer that isn't fully functional? I can get into safe mode but its running really really slow.

    Is there a way to back up my imac computer that isn't fully functional? I can get into safe mode but its running really really slow. I recently upgraded to Yosemite when shortly it slowed down.

    Read the comments in this thread--> https://discussions.apple.com/thread/6411339

  • Can't get to safe mode

    Vista home pro. Can't evev get to safe mode, Can't locate the disk.

    Hi there,
    You are correct that the recommended KB doesn't account for the 9550. The way I get it is to wait until the booting progress bar first appears. Then I can click the ESC key (aka the back key). I don't hold it, though. I click it once then. Then, somewhere about 30% I click it again, and perhaps again at about 70%. It's not scientific, but it's worked for me to get into Safe mode. I'm not sure if clicking it three times is important, but I figure, if it works, why challenge it? Maybe it;ll work for you.
    Good luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
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  • I have a MacBook Pro and someone has inserted a mini disc in the disc drive and I can not eject it or even get it to read, How can I remove it?

    I have a MacBook Pro and someone has inserted a mini disc in the disc drive and I can not eject it or even get it to read, How can I remove it?

    Sounds like to me that you have a bootcamp partition with Windows and have the default Windows to boot first.
    I think there is a Windows Control Panel or other setting while your in Windows to set the OS X as the first boot option.
    Also in OS X there is a option under the System Preferences to set OS X as the first boot option.

  • Firefox will not open. I have used this for several years. It will not even open in safe mode. I have un-instaleld it..re-installed it and the same problem occurs. No error messages etc. ANy thoughts?

    The program was working fine..now nothing. I have un-installed it several times...re-installed it several times. Will not even open in safe mode.

    For some things you can try see [[Firefox will not start]].
    I would start by seeing if a new profile works. See [http://kb.mozillazine.org/Creating_a_new_Firefox_profile_on_Windows creating a new Firefox profile on Windows - MozillaZine Knowledge Base]
    If the new profile does work, you can transfer selected data such as bookmarks and passwords to the new profile. I would not copy preferences or extensions, instead re-install the extensions. See [http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox Transferring data to a new profile - Firefox - MozillaZine Knowledge Base]

  • My firefox installation keeps crashing when I start it up in anything other than safe mode, how can I see the details of the crash report?

    I've had Firefox installed on this computer for a couple of years, but only really started using this computer in the last 6 months. Originally Firefox 14, then Firefox 17.0.01, then finally 19.0
    It crashed yesterday on starting, I uninstalled and reinstalled and same issue. I regressed back through version 17.0.0.1 and Firefox 14. I updated Shockwave, Flash, Java. I also uninstalled Divx, AC3 and Adobe Reader (recent installs/updates)
    Updated MIcrosoft security essentials and ran a scan, no issues discovered. Updated and ran Superantispyware and found 1 Trojan which I removed.
    Crash reporter comes up as soon as the firefox link is actioned. Can start firefox in Safemode.

    please start firefox in safemode (by pressing the shift-key while it is launching) & go to ''firefox > options > advanced > general'' & disable hardware acceleration.
    for some background on that issue you can also refer to [https://bugzilla.mozilla.org/show_bug.cgi?id=812683 bug #812683]

  • Firefox crashes before starting in Win 8.1

    Was using Firefox then shut it down. Opened PhotoImpact Pro 13 and was using that when about 10 minutes later I reopened Firefox. It crashed without opening. Couldn't get it to start. Other browsers worked fine. Searched internet, tried resolutions like: Restarting PC, refreshing FIrefox, troubleshooting PC, starting Firefox in Safe Mode (wouldn't start), deleted Firefox, did clean reinstall, nothing worked. Even replaced wifi net connection with cable, in case wifi adapter was interfering somehow.
    I'm running Windows 8.1 64-bit.

    Hi, we're sorry to hear that your Firefox seems to be crashing when you open it. Please perform the following steps to give us a crash report ID that helps us find out more about the cause of the crash.
    #On the keyboard, press [Windows] [[Image:Windows key]] + [R]. This should bring up a Run window that contains a text field.
    #In that text field, type '''%APPDATA%''' and press Enter. An explorer window should open.
    #From that explorer window, double-click on the ''Mozilla'' folder, then double-click on ''Firefox'' and then on ''Crash reports''. Double-click on ''submitted''.
    #Now, you should see a list of files that contain reports. Go to ''View'' > ''Arrange Icons by'' > ''Modified'' to get the most recent files at the top of the window.
    #Open the most recent 5 files with a text editor and copy the IDs.
    #Paste each ID with '''bp-''' into the reply window on the forums.
    Thanks in advance!
    You can find more information and troubleshooting steps in the [[Firefox crashes]] article.

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