Firefox crashes - shockweave plugin

https://crash-stats.mozilla.com/report/index/1300e5f4-5290-4f1d-a1b7-c59e52150308
https://crash-stats.mozilla.com/report/index/060c24d9-2e6a-408d-8264-e07c22150308
Hey guys - Again and again and again. Absolute fresh installation of the system - completly updated: Windows, Firefox, Flash - antivirus software. Done all The stepps - it only crashes when playing long videos (flash based) but didnt occur on youtube yet.
Playing files on pu.....er or simmilar sites only with whole moveis in it. Happens MOSTLY when either pausing movie for too long OR when swapping screens between laptop one and external monitor. Doing it in full screen mode is almost a 100% crash.
Disabling hardware acceleration helps lower the ammount of crashes - but it does not solve the problem completly.

Process Type plugin Shockwave Flash Version:16.0.0.305
If you have problems with current Shockwave Flash plugin versions then check this:
* see if there are updates for your graphics drive drivers
'''https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration'''
* disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
'''https://forums.adobe.com/message/4468493#TemporaryWorkaround'''
* disable hardware acceleration in the Flash plugin
'''https://forums.adobe.com/thread/891337'''
See also:
* '''http://kb.mozillazine.org/Flash#Troubleshooting'''

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I am using oracle Apps ERP in firefox wherein there is a Java Plugin , This is working fine in 3.5 version but as soon as i am upgrading to the latest version oracle is not working and firefox crashes. I can't upgrade even though i wish to

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Despite having up to date Firefox and Flash plugin, I still get a crash message. What can I do?

I am trying to use SiteFusion to build a website. When I go to upload a PSD file I get a "Flash plugin has crashed" message and the ability to select the PSD file and upload it stops. I have checked and I am on the most up to date version of Firefox and Flash plugin running Mac OS 10.6.8 on an Intel Core 2 Duo.

Without knowing what settings you are currently using, its impossible to say what has gone wrong.
These are the 2 (different sets of) settings Apple provides:
http://support.apple.com/kb/HT5330
http://support.apple.com/kb/HT4864

Apple's trailer site crashes Firefox w/ mplayer plugin

Okay, this is beyond weird. Basically, I can go and watch a video in high quality or otherwise pretty much anywhere that isn't Apple's website... If I go there, Firefox just crashes without an error or explanation. This is pretty unfortunate since I view the bulk of my streaming video from there. I know some people had this issue before, but it effected all videos with them... This is just effecting this one site with me.
Running Firefox from the terminal is completely unhelpful as it provides no useful info.
I've got the latest versions of Firefox and mplayer plugin and am running KDEmod 4.2 with the qt-gtk-engine thing.
Anyone have a solution to this annoying little issue?
Thanks!

I have the same problem...
[13:46:30][vudu@vudumachine Desktop]$ yaourt -Qi mplayer-plugin
Name : mplayer-plugin
Version : 3.55-1
URL : http://mplayerplug-in.sourceforge.net/
Licenses : GPL
Groups : None
Provides : None
Depends On : gtk2>=2.12.10 mozilla-common>=1.2 mplayer libxpm
Optional Deps : None
Required By : None
Conflicts With : None
Replaces : None
Installed Size : 2157.91 K
Packager : Jan de Groot <[email protected]>
Architecture : x86_64
Build Date : Sun 29 Jun 2008 10:25:23 PM WEST
Install Date : Wed 04 Mar 2009 01:01:31 PM WET
Install Reason : Explicitly installed
Install Script : Yes
Description : mplayerplug-in is a browser plugin that uses mplayer to play
videos from websites.
[13:46:54][vudu@vudumachine Desktop]$
and it happens on any browser (firefox, epiphany or midori), well... opera doesn't crash but I see the new pop-up window showing and disappearing very quickly.
Anyone knows why or has a fix that doesn't imply using a different player?
Last edited by VuDu (2009-04-09 12:47:18)

Firefox crashes every time at the moment I enable flash plugin. I've uninstalled and installed a plugin again with no positive result. What should be done?

Firefox crashes every time when I enable a flash plugin. It started today after an automatic attempt of updating shockwave. I've uninstalled flash and installed it again. Still the same story. There are no previous version of flash available on adobe site. What should be done?

I have Firefox 3.6.8 and newest version of Flash. I've followed all recommendations made by Firefox support, changing plug in container settings, changing hang time, nothing helps. I'm forced to disable Adobe Flash or Firefox crashes whenever the Flash plug-in is needed. There are numerous reports of this problem throughout the Firefox troubleshoot help pages. No one seems to have a good answer to fix this. I now keep Flash disabled and use it only when going to a web page that needs it. If I find myself on such a page, I can go into tools, enable flash and do a reload. For some reason, this works. The reload will let Flash do its thing and Firefox won't have an APPCRASH. Once I leave that page, however, I must disable Flash again or I'll experience a crash the next time Flash is called upon. I really like FF but have downloaded Chrome and am now playing with it to see if I like it enough to use it as my primary browser. It's a shame that FF can't come up with a fix as hundreds have the same complaint.

Firefox crashes when loading any page with flash. I have tried all available fixes including plugin updates. If I disable flash the crashes stop, but no flash.

Firefox crashes on any page with flash. I have the most recent version of Firefox on OSX Snow Leopard. I have made sure that I have all the most recent plugins and extensions and I am not running any custom theme. I have completely un-installed and re-installed Firefox and flash to no avail. I think the problem is in some user preference, but I cannot seem to find it. If I log out and use a different user on my machine, Firefox does not have the flash crash problem.
== Crash ID(s) ==
??

JYOuyang: I have the correct plugin for Flash. My problem is not the "Flash crashed" icon, which would be generally acceptable, but FIREFOX crashing, usually rather dramatically. I have since regressed to Firefor 3.6.3. I am still using Flash 10.1, the newest version. This no longer causes Firefox to crash. Now then -- if the same plugin causes no crashes in the new version of Firefox and does cause crashes in the prior version, it is not exactly a humongous leap to conclude that maybe, just maybe, there was a bug introduced in Firefox 3.6.4? I mean, it's not as if a major feature of 3.6.4 was a significant change in how plugins interact with the browser or anything... oh, wait, there was, wasn't there? Hmmm. Saying "It's Adobe's fault!" rings a little hollow when the 10.1 plugin works correctly in the prior version of Firefox. Any kind of host/plugin model relies on a contract between the host and the plugin, and when there's a crash, it indicates one side or the other broke that contract. Under the circumstances, it's difficult not to suspect the blame for this lies on the Firefox side. It's certainly possible that Adobe's code IS broken and the problem is that it SHOULD work with the new version of Firefox, if it were properly written, but it's not, so it doesn't. However, no one seems to want to dig down to find out or provide a workaround other than regressing to 3.6.3, so that's what I've done -- Firefox does too many other things right for me to switch browsers at this point.

Firefox crashes when it is open for a period of time telling me plugin container for Firefox has stopped working.

I have Windows Vista with Firefox. When on-line for a period of time Firefox crashes and tells me plugin container for Firefox has stopped working.

See http://kb.mozillazine.org/Plugin-container_and_out-of-process_plugins

Firefox crashes when trying to update plugins

I tried to update my plugins today and when I went to "Find Updates" and the Mozilla page opened up, Firefox crashes. And it doesn't send a crash report.
Firefox 3.6.13
Win 2K
When I reload Firefox and it tries to remember the tabs I was on, it crashes immediately when the plugin update page loads.
the next time I reloaded, it gave me a choice of NOT loading certain tabs. I unchecked the update webpage and it loaded fine.

Can you give me the whole crash report with that signature?

Firefox crashed and quit working and since then crashes when I try to open it; I have tried uninstalling and reinstalling, creating a new profile, and starting in safe mode - what else can I try?

I don't know how to get to the crash ID since I can't get into the Firefox window to go to 'help'.
The crash report details:
AdapterDeviceID: 0322
AdapterVendorID: 10de
Add-ons: [email protected]:1.0,{972ce4c6-7e08-4474-a285-3208198ce6fd}:6.0.2
AvailableVirtualMemory: 2043473920
BuildID: 20110902133214
CrashTime: 1316129359
EMCheckCompatibility: true
FramePoisonBase: 00000000f0de0000
FramePoisonSize: 65536
InstallTime: 1315428336
Notes: AdapterVendorID: 10de, AdapterDeviceID: 0322, AdapterDriverVersion: 5.3.1.6
ProductName: Firefox
ReleaseChannel: release
SecondsSinceLastCrash: 95303
StartupTime: 1316129351
SystemMemoryUsePercentage: 91
Theme: classic/1.0
Throttleable: 1
TotalVirtualMemory: 2147352576
Vendor: Mozilla
Version: 6.0.2
Winsock_LSP: MSAFD Tcpip [TCP/IP] : 2 : 1 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [UDP/IP] : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD Tcpip [RAW/IP] : 2 : 3 : %SystemRoot%\system32\mswsock.dll
RSVP UDP Service Provider : 6 : 2 : %SystemRoot%\system32\rsvpsp.dll
RSVP TCP Service Provider : 6 : 1 : %SystemRoot%\system32\rsvpsp.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] SEQPACKET 4 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{1A17B1B8-0476-4031-98B2-13100AC671BC}] DATAGRAM 4 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] SEQPACKET 3 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{DD1B74E0-8FEF-4EF5-B109-2CA4631682AC}] DATAGRAM 3 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] SEQPACKET 0 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{469CBEE7-DE58-4D0C-BA40-FE44EC78F932}] DATAGRAM 0 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] SEQPACKET 1 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{2E33DF80-687E-463A-A98D-C8332CE564C9}] DATAGRAM 1 : 2 : 2 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] SEQPACKET 2 : 2 : 5 : %SystemRoot%\system32\mswsock.dll
MSAFD NetBIOS [\Device\NetBT_Tcpip_{EB416DA2-FDC7-4A17-9FAF-C6536909FD4F}] DATAGRAM 2 : 2 : 2 : %SystemRoot%\system32\mswsock.dll

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
<br>
Firefox 8
* getfirefox.com

Firefox crashing when closing tab -- no Norton

I've got an old version of Firefox, as it's the only version that works in tandem with Greasemonkey for a script I need for work. I've never had any problems with it, and I've been using it for years.
All of a sudden, the last few days, Firefox crashes whenever I close the tab that my Greasemonkey script opens. This tab is just a simple local file, a flash alert beep that opens. When I close it, Firefox crashes. It's never done this before. I've had this version of Firefox on my computer for years, as I said, and it's only recently that this has started to happen.
I don't have Norton antivirus. I have Avast. I have disabled Avast's Web Reputation Plugin, in case it was that, but that didn't help.
Firefox 3.0.19 (Yes, it's an old build, but, again, as I said, I have had no problems with it.)
Windows 7 SP1 (32 bit)
Here's a crash report: https://crash-stats.mozilla.com/report/index/9f9c4b22-7e67-4ce7-aec9-cf3792130327
Here's the output from Firefox's crash window:
Add-ons: {b9db16a4-6edc-47ec-a1f4-b86292ed211d}:4.9.9,{3112ca9c-de6d-4884-a869-9855de68056c}:7.1.20110512W,{e4a8a97b-f2ed-450b-b12d-ee082ba24781}:0.8.20090123.1,{CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA}:6.0.22,{CAFEEFAC-0016-0000-0023-ABCDEFFEDCBA}:6.0.23,{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}:6.0.24,{CAFEEFAC-0016-0000-0026-ABCDEFFEDCBA}:6.0.26,{972ce4c6-7e08-4474-a285-3208198ce6fd}:3.0.19
BuildID: 2010031422
CrashTime: 1364405012
InstallTime: 1281969785
ProductName: Firefox
SecondsSinceLastCrash: 703
StartupTime: 1364404319
Theme: classic/1.0
Vendor: Mozilla
Version: 3.0.19
Would appreciate your help. Thanks.

Hi, ideato. Thanks. I have tried updating before, but unfortunately any FF version beyond 3.x.x breaks my Greasemonkey script. And I know what you're saying, that my version is old, but the point is, it's been working perfectly on my machine for years. This problem has suddenly just appeared recently. So it isn't some old, unsupported bug, but a recent issue on my machine that I can't figure out.
If I could just know from the crash report if there's some conflict or the like that's causing this, then I could uninstall the offending program/process/add-on.

Firefox crashes when i go to yahoo mail and youtube

== Issue
==
Firefox is having problems with certain web sites
== Description
==
When I first downloaded and installed Firefox, all the sites were working just fine. I went around YouTube watching videos, went to my Yahoo! mail, etc. But, later on, when I tried to visit YouTube again, Firefox kept crashing. I thought if I just shut down my laptop and waited until the next day, it would be fine. But, I visited Yahoo! mail first, and everything was fine for about 5 minutes, but then Firefox suddenly crashed. I opened up Firefox again, visited Yahoo! mail again, and Firefox crashed once more. I went around Mozilla for help, and I noticed that other people have had this problem too. I tried to fix it by going into 'My Computer' and deleting that plugin stated in the help page, but I can't seem to find anything in my computer. So help please on how I can fix this? Thanks in advance!
Also, I had restored my laptop to its factory settings right before installing Firefox (because my laptop had problems), so would this affect it in any way? Before I restored to factory settings, my laptop never had these problems with Firefox.
== URL of affected sites
==
http://mail.yahoo.com/ , http://www.youtube.com
== Troubleshooting information
==
Application Basics
Name Firefox
Version 3.6.6
Profile Directory
Open Containing Folder
Installed Plugins
about:plugins
Build Configuration
about:buildconfig
Extensions
Name
Version
Enabled
ID
AVG Safe Search 9.0.0.825 true {3f963a5b-e555-4543-90e2-c3908898db71}
AVG Security Toolbar 4.504.019.002 false avg@igeared
Modified Preferences
Name
Value
browser.places.smartBookmarksVersion 2
browser.startup.homepage_override.mstone rv:1.9.2.6
extensions.lastAppVersion 3.6.6
network.cookie.prefsMigrated true
places.last_vacuum 1279156016
privacy.sanitize.migrateFx3Prefs true
== Firefox version
==
3.6.6
== Operating system
==
Windows XP
== User Agent
==
Mozilla/5.0 (Windows; U; Windows NT 5.1; en-US; rv:1.9.2.6) Gecko/20100625 Firefox/3.6.6
== Plugins installed
==
*-Default Plug-in
*The QuickTime Plugin allows you to view a wide variety of multimedia content in Web pages. For more information, visit the QuickTime Web site.
*Shockwave Flash 10.1 r53
*iTunes Detector Plug-in
*DRM Netscape Network Object
*Npdsplay dll
*DRM Store Netscape Plugin

Hello Teresa.
Unfortunately, the computer doesn't work with waiting for issues to fix themselves, by themselves. Unless this is an error with the sites themselves (unlikely), it's possible that you are having a problem with some Firefox add-on that is hindering your Firefox's normal behavior. Have you tried disabling all add-ons (just to check), to see if Firefox goes back to normal?
Whenever you have a problem with Firefox, whatever it is, you should make sure it's not caused by one (or more than one) of your installed add-ons, be it an extension, a theme or a plugin. To do that easily and cleanly, run Firefox in [http://support.mozilla.com/en-US/kb/Safe+Mode safe mode] (don't forget to select ''Disable all add-ons'' when you start safe mode). If the problem disappears, you know it's from an add-on. Disable them all in normal mode, and enable them one at a time until you find the source of the problem. See [http://support.mozilla.com/en-US/kb/Troubleshooting+extensions+and+themes this article] for information about troubleshooting extensions and themes and [https://support.mozilla.com/en-US/kb/Troubleshooting+plugins this one] for plugins.
If you need support for one of your add-ons, you'll have to contact its author.
If the problem is not disappears when all add-ons are disabled, please tell me, so we can work from there.

Firefox crashes when scolling pages in youtube

I've been having this problem the last 2 weeks, more or less. Firefox crashes when on youtube when I start to scroll or even when I try to go to another tab.
It doesn't seem to be the plugin that crashes because when that crashes it usually doesn't crash the whole browser, when it's only the plugin that crashes you get the message "shockwave flash has stopped working" or something like that, and if you click on the stop plugin button, it just greys out the video frame; I've had this type of crash too, yesterday, but not on the youtube site, it was on another site, in a page with several youtube videos embedded, maybe the two things are related, I don't know, but this type of crash only happened yesterday, and I dont' even recall the last time it had happened.
The other type of crash, as I said, crashes the whole browser, but I also noticed that it doesn't save a crash report; today it happened several times, but the last crash report is the one from yesterday, from the plugin crash I was talking about!
Also, I tried with internet explorer, and all seems to work fine, no crash when I scroll or view videos on youtube; also yesterday, when the plugin was crashing repeatedly, I went in IE and tried with that, and all was working fine.
To sum up, Firefox crashes when scrolling down pages on youtube, not always, but a lot, sometimes when switching to another tab from youtube, yesterday the plugin crashed repeatedly in a page with embedded youtube videos, no crash report for the first type of crash, IE work fine in both cases.
Finally, hardware acceleration in the plugin is disabled, I tried having protected mode in the Flash plugin both disabled and enabled, and no update for my graphic card is available.
Here are some crash reports:
bp-6b4c46ed-2f56-4444-97ab-3f0962150321
bp-1ae616b1-a70c-4406-b40f-e94822150321
bp-47d1ca1d-8e27-4cac-b7cc-50bf32150321
bp-1bef437a-5075-448e-9620-c88622150321
bp-4fbdba33-f847-4b22-8983-765122150321
bp-37f62c1a-bd76-425e-a43b-2dc8e2150306
and here is the windows crash report when the whole browser crashes:
Description:
A problem caused this program to stop interacting with Windows.
Problem signature:
Problem Event Name: AppHangXProcB1
Application Name: firefox.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f8437a
Hang Signature: e5f0
Hang Type: 134217760
Waiting on Application Name: FlashPlayerPlugin_16_0_0_305.exe
Waiting on Application Version: 16.0.0.305
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Hang Signature 1: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 2: b3f6
Additional Hang Signature 3: b3f6d66c873393c06de5fca14a41a5d5
Additional Hang Signature 4: e5f0
Additional Hang Signature 5: e5f09e41f6195b22923bbdbdf7136114
Additional Hang Signature 6: b3f6
Additional Hang Signature 7: b3f6d66c873393c06de5fca14a41a5d5
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
Problem signature:
Problem Event Name: APPCRASH
Application Name: plugin-container.exe
Application Version: 36.0.1.5542
Application Timestamp: 54f851c0
Fault Module Name: mozalloc.dll
Fault Module Version: 36.0.1.5542
Fault Module Timestamp: 54f8437e
Exception Code: 80000003
Exception Offset: 00001e02
OS Version: 6.3.9600.2.0.0.768.101
Locale ID: 2057
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: a10f
Additional Information 4: a10ff7d2bb2516fdc753f9c34fc3b069
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\WINDOWS\system32\en-GB\erofflps.txt
I also did a system file check and it says "Windows Resource Protection found corrupt files but was unable to fix some of them". In the log then, the only file that seems it was not possible to repair is "member file [l:36{18}]"Amd64\CNBJ2530.DPB" of prncacla.inf, Version = 6.3.9600.17415". The log is huge so I cannot copy it, I don't know if it's possible to upload a text file, but then again I don't think there's much more. As I said no graphics driver updates are available for my card. After the System file check I went to youtube and started scrolling up and down and the crash happened.

Thank you for clearing that up. I have another idea. There is a feature called accelerated scrolling in Firefox, however there are also modules that might be associated with malware. Options > Advanced > General > Smooth scrolling (uncheck this to test)
Sometimes a problem with Firefox may be a result of malware installed on your computer, that you may not be aware of.
You can try these free programs to scan for malware, which work with your existing antivirus software:
* [http://www.microsoft.com/security/scanner/default.aspx Microsoft Safety Scanner]
* [http://www.malwarebytes.org/products/malwarebytes_free/ MalwareBytes' Anti-Malware]
* [http://support.kaspersky.com/viruses/disinfection/5350 Anti-Rootkit Utility - TDSSKiller]
* [http://general-changelog-team.fr/en/downloads/viewdownload/20-outils-de-xplode/2-adwcleaner AdwCleaner] (for more info, see this [http://www.bleepingcomputer.com/download/adwcleaner/ alternate AdwCleaner download page])
* [http://www.surfright.nl/en/hitmanpro/ Hitman Pro]
* [http://www.eset.com/us/online-scanner/ ESET Online Scanner]
[http://windows.microsoft.com/MSE Microsoft Security Essentials] is a good permanent antivirus for Windows 7/Vista/XP if you don't already have one. Windows 8 has antivirus [http://www.microsoft.com/security/pc-security/windows8.aspx#antivirus built-in] already.
Further information can be found in the [[Troubleshoot Firefox issues caused by malware]] article.
Did this fix your problems? Please report back to us!

H E L P!!! Firefox crashes when I try to open..even in safe mode.Have sent several reports to Firefox,(which they said they would read report and FIX problem),but nothing has been done.This has been going on for 4 days.H E L P ! ! !

When I click on Firefox Icon to open browser a window opens that says..Firefox has had a problem and has crashed.It says a report will be sent to Mozilla and problem will be fixed when Firefox is closed,(It never opened),I click on close Firefox and it says a report is being sent.Then a few seconds later it says...Report successfully sent and closes.It also asked if I want Mozilla to contact me about this report,I checked yes and have recieved nothing.I WANT MY FIREFOX..This has been going on for since Nov.30th.

Create a new profile as a test to check if your current profile is causing the problems.
See "Basic Troubleshooting: Make a new profile":
* https://support.mozilla.com/kb/Basic+Troubleshooting#w_8-make-a-new-profile
There may be extensions and plugins installed by default in a new profile, so check that in "Tools > Add-ons > Extensions & Plugins" in case there are still problems.
If that new profile works then you can transfer some files from the old profile to that new profile, but be careful not to copy corrupted files.
See:
* http://kb.mozillazine.org/Transferring_data_to_a_new_profile_-_Firefox
See:
* http://kb.mozillazine.org/Firefox_crashes
* https://support.mozilla.com/kb/Firefox+crashes
* https://support.mozilla.com/en-US/kb/latest-firefox-issues
If you have submitted Breakpad crash reports then post the IDs of one or more Breakpad crash reports (bp-xxxxxxxx-xxxxxxxxx-xxxx-xxxxxxxxxxxx). You can find the IDs of the submitted crash reports on the about:crashes page. You can open the about:crashes page via the location bar, like you open a website.
See:
* http://kb.mozillazine.org/Breakpad (Mozilla Crash Reporter)
* https://support.mozilla.com/kb/Mozilla+Crash+Reporter
* https://developer.mozilla.org/en/How_to_get_a_stacktrace_for_a_bug_report
<br>
Firefox 8
* getfirefox.com

Firefox crashes, have uploaded new version (8) and will not work unless I turn off my firewall, when I turn it back on again it crashes?

Everything was ok until early last week when Firefox kept on and on crashing. I downloaded the new version on Saturday and all was fine until I switched on on Sunday and nothing, zilch. Opened in internet explorer and all was OK so knew it had to be Firefox. I disabled my Firewall and all came on perfectly, as soon as firewall goes on again Firefox goes off. I have now done a system restore back thingy (I'm sure you know what I mean!!) to before the download and am now having to put up with it crashing when it feels like it. Also very slow and sticky. I am working on Windows 7 if this helps.
If this cannot be resolved satisfactorily I will change to Safari or Internet Explorer as this is not the first problems I have had with Firefox.

A possible cause is security software (firewall) that blocks or restricts Firefox or the plugin-container process without informing you, possibly after detecting changes (update) to the Firefox program.
Remove all rules for Firefox from the permissions list in the firewall and let your firewall ask again for permission to get full unrestricted access to internet for Firefox and the plugin-container process and the updater process.
See:
*https://support.mozilla.com/kb/Server+not+found
*https://support.mozilla.com/kb/Firewalls
Start Firefox in <u>[[Safe Mode]]</u> to check if one of the extensions or if hardware acceleration is causing the problem (switch to the DEFAULT theme: Firefox (Tools) > Add-ons > Appearance/Themes).
*Don't make any changes on the Safe mode start window.
*https://support.mozilla.com/kb/Safe+Mode
*https://support.mozilla.com/kb/Troubleshooting+extensions+and+themes
See also:
*http://kb.mozillazine.org/Firefox_crashes
*https://support.mozilla.com/kb/Firefox+crashes

Firefox crashes on startup

Here's the deal.
From one day onto the next, out of the blue, Firefox (version 18.0.1) refuses to start up.
I get the crash reporter screen as soon as Firefox tries to start, stating that firefox has crashed.
If I click on "Details" nothing happens.
If I click on "Restart Firefox" I immidiately get the next Crash Reporter screen.
No Windows updates were installed, and no Firefox updates either from what I can tell.
I'm running Windows 7 Pro 64bit with SP1 btw...
So I tried starting firefox in "Windows Compatability mode" using Windows XP SP3.
Now Firefox starts, including all plugins, without any problems.
I can also start firefox in "Safe mode" by holding down the SHIFT key when double-clikcing on the firefox icon.
So while in safe mode, I typed about:crashes in the URL bar witch showed the following:
Submitted Crash Reports
<pre><nowiki>bp-26e20406-2344-4d8a-8573-1fdf12130130 30-1-2013 16:07
bp-78a3f537-246c-4935-b640-463a42130130 30-1-2013 12:22
bp-59fad0f4-2f6f-474f-9728-3c8222130130 30-1-2013 12:22
bp-b7a55e47-00f5-4b3a-baff-5e6502130130 30-1-2013 12:19
bp-22f0a628-9181-40b3-a6fd-29a3e2130130 30-1-2013 12:18
161bf996-c6e4-4bb3-aae1-be96d5fbaff8 29-1-2013 19:45
</nowiki></pre>
(in the mean time, I have a whole lot more :( )
So then (still in Firefox safe mode) I went into the Add-ons Manager and uninstalled all Extensions.
Then I disabled all plugins (which btw are all up to date according to Firefox itself):
Java Deployment Toolkit 7.0.110.21 10.11.2.21
Java(TM) Paltform SE 7 U11 10.11.2.21
Adobe Acrobat 11.0.1.36
Shockwave Flash 11.5.205.146
Silverlight Plug-In 5.1.10411.0
VLC Web Plugin 2.0.2.0
Wacom Tablet Plugin 2.1.0.2
Then I closed Firefox, but when trying to start Firefox again in normal mode, it crashed again.
I have also tried uninstalling Firefox completely, then running a registry cleaner to make sure everything was really gone.
Then downloading and installed Firefox 18.0.1 again.
But as soon as it started it crashed again.
I again uninstalled Firefox, ran the reg-cleaner but this time I installed Firefox version 9 (which I still had on a backup drive), but this version too, crashes on startup.
And I had the same with version 15 which I also still had on the backup drive.
But whichever version I install, they all crash at startup unless I start them in compatibility mode or safe mode.
I even uninstalling all the programs which had a plugin embeded in the browser, so there were no plugins left.
And again, uninstalled Firefox and reinstaled it. But still Firefox crashes at startup.
And finally I even updated my graphics drivers and followed this thread:
https://support.mozilla.org/en-US/kb/upgrade-graphics-drivers-use-hardware-acceleration#os=win7&browser=fx18
Since I've done everything I can think off, I'm at a loss as to what the problem could be.
So if anyone has any idea, please let me know.
I hate to switch browsers, and I don't want to run things in "compatability mode" just to have it working, because it did work before.
in the mean time, here are some more crash reports:
bp-bf8fa5b0-a0a6-48ce-80b9-645792130130 30-1-2013 18:29
bp-f18b9174-5307-41af-be74-aa9972130130 30-1-2013 18:29
bp-ed27ee58-379f-4fa1-a824-6ce352130130 30-1-2013 18:16
bp-f73252bd-c702-4907-8657-95cc02130130 30-1-2013 18:11
bp-47789933-a64c-4f06-b9fd-282002130130 30-1-2013 18:09
bp-266a8f07-21ed-4f5f-bb5a-ba2f32130130 30-1-2013 18:08
bp-6c391ece-ae68-4935-b604-51ddb2130130 30-1-2013 18:08
bp-b25c1252-34f7-4785-b5ae-a8a462130130 30-1-2013 18:06

Just a small update...
I tried running a portable version of Firefox which I had on my USB stick... same problem.
The same goes for my TOR Browser (which uses Firefox too), it too crashes when the embedded Firefox is started.
Both however, have always worked just fine on the same system and still work fine on any other system I have.
---edit---
Well I finished uninstalling and removing everything Firefox related on my system (also ran the reg-cleaner again).
I downloaded and reinstalled Firefox 18, but it still crashes.
I ran it in safe mode, disabled the hardware acceleration, and ran it again in normal mode...
guess what... it works again!
The weird thing is, I already tried disabling the hardware acceleration but it didn't work.
So why it works now? I haven't got a clue.
The other weird thing is... why did this problem occur in the first place... There have been no changes to my system, no updates, nothing.
Ah well, I guess I'll never know. But at least it's working again.
Thanks for the help.

Firefox crashes - shockweave plugin

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