Firefox freezes on my dock, I can't force quit or hide or anything and I have to do a hard shut down of my new mac to get it off the dock.

Question

I have gone to the activity monitor and firefox doesn't show up there so I know it isn't running but the icon shows that it is. Force Quit doesn't work, nor can i open firefox from that icon.

Answer 1

I've called the big guys to help you. Good luck.
This is for Windows, but give it a try;
Do you have the Firefox icon on your quick launch? Right click
on it, and select '''Open New Window.''' Sometimes this works.
If it opens, close it by '''Menu > File > Exit.'''
Type '''about:preferences#advanced'''<Enter> in the address bar.
Under '''Advanced,''' Select '''Network.'''
Look for '''Configure How Firefox Connects''' and press the '''Settings''' button.
Check the settings.
Some problems occurs when your Internet security program was set
to trust the previous version of Firefox, but no longer recognizes your
updated version as trusted. Now how to fix the problem: To allow
Firefox to connect to the Internet again;
* Make sure your Internet security software is up-to-date (i.e. you are running the latest version).
* Remove Firefox from your program's list of trusted or recognized programs. For detailed instructions, see
'''[https://support.mozilla.org/en-US/kb/configure-firewalls-so-firefox-can-access-internet Configure firewalls so that Firefox can access the Internet.]''' {web link}