First BT bill gigantic

Hi, I am new to the forum, and I am struggling to understand the massive first bill, I would really appreciate if anyone could shed some light.
I have a bt broadband and calls package (10gb limit).
I suddenly get a first bill which, incidentally has a second phone line which we never requested, and which we are not aware of (which makes me weary to start with), but more to the point, the bill claims we have used around 90GB over our download limit in two months (and thus we have to pay £90 extra). This sounds like absolute nonsense, and we never received a notification that we went over the 10gb to start with.
I am trying to figure out how did this happen, (if it did), which computer in our small network has used up such an enormous amount of data, but of course the mybt usage monitor is down for the last couple of days.
Is there any way I can check how was the data downloaded, and any way that I can limit the total usage of each computer in the network?
We have all the security set to wpa&wpa2 option, so I understand it is unlikely someone is leaching our line.
Many thanks in advance for any help.
UPDATE: I have tried to ring this second unrequested/unused (but billed) 2nd telephone line, an i get a "the number has not been recognized" message from a landline, and a continuous tone from a mobile phone.

we have had major issues with BT too, they set up 2 accounts for us, and have charged us rediculous amounts for broadband and phone line, we have left them last month and thought all our problems were over, but how wrong were we, today i checked my bank statement and they have taken a direct debit out, when i phoned them they said i was due a refund anyway, but when i questioned them as to why they took another payment, he couldnt really explain it, and of course they cant give me an immediate refund as my account is closed, so i have to wait for them to contact me with my refund, and they wonder why people are leaving them, guess i will be contacting OFFCOM to get them to investigate, I suggest if you are not happy with the second line that you never requested you also contact OFFCOM Sorry for hijacking your post but i am really annoyed with BT

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Solved!
Go to Solution.

Hi TNT555,
Thanks for posting. I'm sorry there's been a bit of a mess up with the bill etc. I'll be happy to get this sorted out for you. Can you please drop me an email with your details? You'll get the 'contact us' link in my profile.
Cheers
David
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

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