Credit on First Verizon Bill??

Has anyone signed a new 2-year agreement with Verizon through Best Buy recently during a promotion for a $40 credit on your first bill? If so, did you get it? I did not receive the credit, called Verizon. They said they saw no notes on my account for a bill credit. Called Best Buy. Best Buy called Verizon. Was told that it can take up to 3 billing cycles for the credit to appear. I've been a Verizon customer for 10 years and I've never been as uncomfortable as I am right now. I'm not happy about the new "upgrade fee" (why should I pay you a fee for my giving you money in exchange for a phone?? and why should I pay you for signing another contract??) But that's not Best Buy's problem. However, I was told that the credit for the promotion would cover that. Now my bill is $160. I'm not happy.

Upgrade fees have been around for years on all major carriers except Verizon, until recently. As for the $40 bill credit, it is true that it may take a few billing cycles. This is an automatic credit and would not require any special notes on your account. Both of the above are on Verizon's end.
Dan K. | Mobile Specialty Stores
Any opinions expressed in this post are those of
the author and do not represent Best Buy Co., Inc.

Similar Messages

How do I get Verizon Wireless to honor what the store personnel told me, which I agreed to and was reflected on the estimate of my first monthly bill?

I previously had a $60 per month loyalty package with 2 GB for my smart phone. On 1/31/15, I purchased a tablet at the store to go with my phone, because the sales rep told me she could reduce the total monthly charge for the phone to $30 per month at 1 GB and add the tablet for $10 per month. The store specifically said the total monthly charge (before taxes and fees) would be $40. I just received the first bill, where the monthly charge is double at $80. The Verizon supervisor said he would credit the first month overcharge, but that I would be stuck paying the doubling of the charge for the remaining time period. Totally unacceptable. I have been a Verizon customer for years and am completely dissatisfied with Verizon's failure to honor their agreement.

What are you talking about?? This is what he said above:
I have copies of the two electronic receipts signed by me - one for the purchase of the tablet and one for the monthly charges. Neither receipt references an extra $40 "line access fee."
Hence he has a receipt for the monthly charge which does not reflect an extra $40 bucks... So you are saying employees should not be held accountable for misrepresentation? And its the customers fault if its not reflected in a customer agreement? Verizon is liable because it was their employee.

Verizon bill showing I texted 8012222269 internationally and I did not

Good evening,
Some back-story:
Ever since the "premium messaging" debacle I was involved in with regard to text messaging on my LG Env3 I have reviewed closely all text message charges on my Verizon bill. On the LGE3 I received some spam text messages from some number and ignored them; not understanding I was being charged for these messages I was receiving. I had contacted Verizon before about this issue several months ago because I thought my phone bill was unusually high. The customer representative said it was my premium messaging. Foolish me was thinking ok maybe I sent some high mgb texting or something but the Verizon rep didn't go into any other explanation than that. This went on for a few months more then I finally got ticked seeing $9.99 on my bill for the past few months and I contacted customer support again and this time this Verizon agent informed me that somehow some way my number was obtained from a third party even when I was not aware of it and I must have signed up for some service. I informed him I would never authorize someone to charge me $9.99 on my Verizon bill if I had no idea what service I was getting. He said that this was considered premium messaging which is a nice fancy way of saying 3rd parties can bill you via your Verizon bill for "services" you may not even know you are receiving just because somehow your number got in a roster of contacts that these scheming places use. I googled the number of where the messages were originating and it said something about "Fonesocial" or some such I had never heard of before. The Verizon rep this time said that they could place a block on all premium messaging on my phone and they agreed to credit back six months of these charges because I had called about them before and was offered no assistance or explanation by the customer agent i spoke with several months back when the charges first appeared. (Normally I get good customer service support from Verizon but there are times I get people who are not worth wasting my breath on) Another thing Verizon doesn't state up front is that your phone isn't automatically set to default of blocking third party messaging. You have to take the initiative to do it rather than it being set up that way to begin with which I think is a huge inconvenience and unfair to the customer because you shouldn’t have to go through a mess and receive extra charges before realizing “premium messaging” in Verizon language means “we are going to let 3rd parties text you absolute junk and charge you crazy fees then pay them while we charge your bill oh and by the way we don’t really bother to ask you if you are aware of how you got signed up for this 3rd party’s service or if you even know what you are getting”
Now....to my current issue that I wonder if anyone else has...In October I upgraded to the Apple Iphone 4. I was reviewing my recent bill and noted that I incurred $2.50 of text message charges when I have an unlimited text plan. The bill charge details gave off the appearance that these were international text messages. My thought was that when I switched to the iphone and changed data plans my block of premium messaging got removed and I was incurring text messages from this number. I called and spoke with a Verizon customer service rep today and she said that the messages were sent from my phone. I informed her I did not send the messages I do not know anyone internationally and I would not be texting internationally. I asked if I had the premium message block on and she said that yes the block was still on and she could block me from receiving text messages and calls but that she could not place a block on a text message I sent. I said again, ma’am I did not send these. She said she would try to get me some type of customer courtesy credit for the $2.50 and I said it is $2.50 that’s not a lot but my point I’m trying to make is that I did not text this number I do not know this number and you can’t tell me what was said to this number in text messages that are stated to be originating from my phone number. The first text message from my bill began on November 26th. I was flying that day…landed in Orlando Intl. airport. Then the 4th of December, two on the 13th of Dec, one on Dec 16th one on the 23rd 3 on 12/24 and one on 12/25. I asked Verizon rep if someone could have hacked my phone and she said if my number was cloned I would have incurred all sorts of phone charges on my Verizon bill so my number would not have been cloned. She said maybe someone got my phone and sent the messages I told her I keep my phone with me at all times and it’s locked. I expressed the concern of what the messages may have said given my current employment situation the thought of having messages fired off to a supposed international number referencing my number as origination point and my not knowing what the messages said causes me great concern. I could tell the Verizon rep was getting irritated with me and I was getting irritated though I kept saying I was not upset with her personally as I knew she was just doing her job but either there was a data validity issue with the Verizon billing service or someone was able to somehow send text messages referencing my number and that was what concerned me how my number could be co-opted like that and Verizon just bill me. She said that I would have to get court order subpoena for them to see what the messages said. She said that at first she thought I was just crazy and then apologized for telling me that but then she realized I must really be upset based on the tone in my voice and I wasn’t just trying to get out of $2.50 charge. I said I was very upset because there’s no explanation being provided as to how Verizon records show I sent texts to a number and I didn’t send them. These were a quarter a pop. Next month what if there are even more $$ involved. She said she had not had any other complaints like this before but did grant me the $2.50 credit after speaking to her supervisor. Still no explanation from Verizon and I had to say over and over again to the representative that I did not send these messages and there is no way anyone could have just picked up my phone and sent them. I understand that customer agents have to be skeptical of callers saying they didn't do something to incur a charge but I have been a Verizon customer for almost ten years now and I have better things to do than engage in an argument over $2.50 without good reason. I Googled the number 8012222269 and found several people complaining about receiving messages from this number but no one stating that they have been accused (via billing) of SENDING messages to this number. Has anyone else been saddled with charges of text messages to a number they did not send and HOW technically speaking is this allowed to happen? How is this NOT a data validity issue? I am well aware there are people who will take a phone and text but based on the dates and times referenced on my bill detailed charges it is just not possible. I was in a plane in the air when the first message was sent on 11/26 and I had my phone off. To add insult to injury I think the Verizon rep still things I'm just making a big deal out of this and I MUST have texted this number and just didn't realize it or someone obtained my phone and did it. In other words...no problem on their end I'm just a nut but they appreciate my patronage so they will extend a courtesy credit for $2.50. I have to say...as much as I like to laugh at the AT&T people in my office that have service bars when I've got this great Verizon coverage...I feel a bit kicked in the teeth. Otherwise I would have never signed on to this forum for discussion. And look, I want honest people who have been having issues with this please if you want to come on here and spam/flame me about how I am too stupid and need to read fine print blah blah just jump off a log I am not going to respond to you and you will not get a rise out of me. The issue here is text messages coming from MY number showing up on MY bill that I DID NOT and could not have sent. Thanks.

You said "The messages i received when i did not have signal are not showing up."
How do you know received them?
If the sender got a message that the Messagers were not delivered than they were never delivered and the only way for you to get them is for the sender to resent them

Verizon Billing / Account management confusing intentionally?

I've been a Verizon Customer for over 8 1/2 years. My account has never been delinquent. In September I bought the new iPhone 5 to replace the iPhone 4 I was using. I left the Apple store in the mall and walked into the Verizon Wireless store 3 doors down. I met with an 'Account' Specialist' and reviewed my account with him. I had two standard lines that we were not using that were able to be cancelled a week after my store visit (9/29 - 10/02). We reviewed the different account options, and decided that the most cost effective way to go forward was to convert my account to shared data, give my iPhone 4 to my wife, and retain only the third of three standard cell phone line. This was my father-in-laws that we had added to our account after the passing of my mother-in-law. He did tell me that the charge for the standard lines was changing from $10 to $30, but this still made sense as my wife would be using my shared data plan, and two of the lines were being cancelled a week later. The associate told me that the first months bill would be a 'few dollars more' than usual due to making the changes in the middle of the billing cycle.
October 2nd, my wife called to cancel the two standard lines on our account. She was told at that point only one could be cancelled, the other was under contract until February. She cancelled the first line. When our bill came in October, it was approximately $40 higher than normal. To me, a 20% hike was more than a 'few dollars more,' but we payed it.
In November my bill arrived. It was $358. I called, admittedly a bit perturbed, but remained cool. I explained to the account person the issue, and asked for an explanation. She explained that the additional charges were due to the account being changed mid-billing cycle. I asked about having the charges reverted and returning the plan to the original billing. She said that she would look into it. I asked about the mis-information given at the store level. The supervisor in the billing department said she would call the store, and check in with me the following day. Total call time was approximately 50 mins.
Four days later I called back. I still hadn't heard anything. I spoke with Tamara, a supervisor in the billing department again. I asked her what the possibility of having the spare line cancelled, as the information I was given in the store was incorrect. She said that there were 'no notes from my previous call, or that I was to get a call back... so she needed to look into my account, and said she would call me back in regards reverting it to the original pricing. We agreeded that she could call between 3 and 4 o'clock the next day, as I would be available. She transferred me to the Loyalty department about the phone line. I spoke with a lady there who said she'd be happy to cancel the line, but I would have to pay the $75. I told her that it was unacceptable, and asked if she had my account information in front of her. She confirmed that I had been a customer since April of 2004. She confirmed that I had never let my account go delinquent. I then asked her when my final contract would expire. She gave me the date. I asked her to make a note in my account to cancel all line effective immediately on that date. She asked why, and I explained that after 8 and a half years if Verizon, a multi-billion dollar company couldn't waive a $75 fee to accommodate a documented 'good' customer, I would give AT&T a shot. She seemed taken back by the comment, and asked why I would do that. I explained that I work in customer service (Ford), and that I, and my organization do make mistakes from time to time. When I do, I go beyone the 'protocol' to take care of customers, especially those that have shown loyalty to my Company. If my loyalty wasn't worth $75 to Verizon, I would gladly give another company a shot. She kindly offered to split the charge. I again reminded her of my history with Verizon, and said thank you, but that would not be acceptable to me. She was silent for a moment, then said she would cancel the line at no charge. I thanked her for her offer and accepted. Total call time, 1 hour, 3 mins.
I called back the next day again. Again, I had heard nothing from the supervisor who promised to call me between 3 and 4 o'clock. I spoke with a customer service rep who was excellent. She apologized for the inconvenience, and put me on hold and got an authorization to revert my account. I was on the phone with her for an hour as she debited and credited my account accordingly. When it was all said and done, my bill was reduced to $184.30. WE looked at the monthly charges and my bill was to be around $190 + taxes monthly. I thanked her for her diligence, hung up and immediately paid that amount online. I thought this nightmare was finally over.
Today leaving church I logged onto the 'My Verizon' App on my phone. My upcoming bill is now $400. I called again to try to get an explanation. I spoke with the billing department and was transferred to a supervisor. I started to explain the WHOLE issue again and the superintendent interrupted me and said 'We've done all we can do for you. There will be no more credits issued.' I asked her again why my bill was so high. She said that there was a $157 past due amount from last month ago, and if I had payed my whole bill, it would be the correct amount of $243. I tried again to explain the issue, and she interrupted me and said explained there was nothing more she could do. I asked for her supervisor. She said no one in the building could help me, I'd have to call back tomorrow (Monday) at 1PM, and even if I did, no one would help me. She then wished me well, and hung up on me. Total call time - 25 minutes ( at least it was quicker).
I called right back, got another Customer Assistant. I said that I would like to file a formal complaint about the previous supervisor I dealt with, and would like to talk to someone about my bill. She was pleasant enough at first, but her demeanor changed as I failed to accept that my bill was partially unpaid the previous month. She left me on a lengthy hold (20 minutes) while I waited to speak with yet another supervisor. Also as a side note - She claimed that they could see that I called, and which call center I spoke with, but the supervisors names, and the names of those previously are not recorded unless they recorded them in the notes manually, or an account change was made. As I was on hold, I reviewed my online bill. I noticed that the phone line that the loyalty department had offered to cancel at no charge was still activated. When she picked the line back up, she said that she had double checked my bill, and found that I was mistakenly charged two (2) $92 charges for line access, when there should have only been one. She was removing that as well as a $9.99 fee for a line that should not have been there. She made the changes and dropped my bill down to $300. I told her I appreciated her diligence, however the bill was still $100 too high. I told her that the credit and debit process was one that I did not need to understand completely. All that I, the end user, the consumer was concerned with was that my bill should be around $200 each month. That's what I was told, and agreed to in previous calls. She again began to grow short in temperament. I asked if she could once more see this from my perspective. I got a new phone and went to the Verizon store to review account changes. Based on the mis-information I made the decision to make the changes to my account and switch phones. Because of the mis-information my bill was 175% it's normal amount. Because of this I had spent hours and hours on the phone with customer assistance in multiple departments trying to get my billing fixed. Because of the changes that were made, and then made back, I was being billed an additional $100. She said no, that the charge was for line access. Again I questioned how I was being charged for past line access that I 'didn't pay previously' if my bill was ALWAYS paid. She couldn't answer. At this point I was 1 hour and 10 minutes into the call. I said, 'congratulations, I concede. I no longer have the will to fight. You win...' and I asked to have the loyalty department for the line that was still being billed.
The loyalty department lady was nice as well. She had me hold while she read my account notes (which surprisingly were lacking any information about my previous call.) She put the line cancel through immediately, and said that she needed to get an ok from a supervisor for the line cancel credit (so that I wouldn't have to pay the early termination fee.) She is off tomorrow and Tuesday, but will follow up on Weds. I'm not getting my hopes up. Total time on the phone today - 1 hour, 50 minutes.
Why is this so difficult? Why can we not track previous calls? Why can we not speak to the same rep or department when we call back? Had I not been persistent, I would be paying for a line that they said they would cancel as a good will gesture, AND a $92 fee that should not have been charged to me. I'm STILL being penalized for the $100 line charge.
This is a terrible way to do business, Verizon. I unfortunately use my phone constantly, so I cannot cancel it. But I can no longer tell my friends and family that I am happy with your service.
Anyone else encounter this??

We just returned from a cruise and were met w/ a $3,200 + mobile bill, we are stunned, retired seniors and have been asking for help, w/ little offer to reduce or help at all, my phone is cut off, and they tell us they are taking it out of our checking account which has been auto pay for years, they are trying to urge us to agree to time payments or a small reduction we don't understand why they can't help u w/ this we saved for a year for the cruise and don't know what to do next so far we have spoken to at least 8 people. Thanks for any advice.

First Generated Bill DOUBLE what I expected!!!

I just received my first generated bill. It is DOUBLED what I expected!!! I changed plans in the middle of the month to increase my calling minutes and I added four "friends and family." They added $120.00 in "Monthly Access Fees." This is after the fact I have not received my $100 Blackberry Rebate!!!
Is this what I can expect from Verizon every month???? Off I go to the Mass. Attorney General's office.

You just made my day, 48VJ!!!!!
And in response to the OP:
bostonhomeport wrote:
I just received my first generated bill. It is DOUBLED what I expected!!! I changed plans in the middle of the month to increase my calling minutes and I added four "friends and family." They added $120.00 in "Monthly Access Fees." This is after the fact I have not received my $100 Blackberry Rebate!!!
Additional charges on the first bill may be due to prorating for a partial month, then full billing for the next month (as budone stated). Changing plans in the middle of the month also pro-rates your minutes for each part of the month, and can drastically increase your bill. For instance, if you were on a 700 minute plan, and changed at the midpoint to 1400 minutes, the first half of the month's allowance would be 350 minutes; so if you were at, say, 500 minutes by that point, then you would be charged with 150 overage minutes. If this is what happened, then you should call Customer Service (as has been suggested multiple times) and ask them to BACKDATE the plan change to cover the entire first month of service.
Also, your Friends and Family numbers do NOT apply to the whole month, just from the day they were added. Any calls made to those numbers before they were added to your account will subtract from your allowance.
Hope you get this all worked out....

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Hi Experts,
Pls let me the path in ISU to create the followings and what it is importance.
1) Debit sub-transaction for billing
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4) Credit sub-transaction for billing
Thanks in advance.

hi,
let me first try to explain what these 4 mean
1) Debit sub-transaction for billing
2) Credit sub-transaction for billing
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3) debit budget billing sub-transaction
4) Credit budget sub-transaction for billing
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If the net budget billing amount is negative, the billing line item is posted with the credit budget billing sub-transaction.
The budget billing sub-transactions are only for account determination. The tax determination is also determined from the budget billing line items via the billing sub-transactions.
and now for the paths
img->financial accounting->Contract Accounts Receivable and Payable->Basic Functions->Posting and Documents->Document->define account assignments for automatic posting
and to define new sub transactions
img->financial accounting->Contract Accounts Receivable and Payable->Basic Functions->Posting and Documents->Document->maintain document assignements->
hope this helps.
regards,
Rakesh..

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Be well,
Brett L

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Please explain

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Solved it!

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