First delivery date change at the time of PGI

Dear Expert,
i have one query , i have fixed in house production time=1 days, planned delivery time10 days in MRP-2 views .Suppose i create one sales order on current date the first delivery date will pick the date ,(current date10 days). but user wants to change the first delivery date at the time of PGI as per their need, as it may be before or after the required delivery date.
HOW TO CHANGE THE DATE.
give your valuable solution regarding this.
KInd regards
vimlendu kaushik

dear expert
system is not allowing to change the required delivery date as sujjested by you. i have one fg material say 'X' its planned delivery time is 10 days, availibilty check -02.while creating sales order for the above fg material system will pick (current date +planned delivery time), say current date 20.10.2010 & pdt-10 days, syatem will pick 30.20.2010.
but after go to va02 it is not allowing to change the delivery date, but it can happen at any time as business needs this.
kindly resolve this issue with proper logic.
kind regards
vimlendu kaushik

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Delivery Date changed to past date while ATPing 2nd Line

Hello Gurus,
I posted a question a few days ago, but now that I found a new example i have more info of my problem.
So here is the scenario. (we are set up for back order)
Orders is created for 5000 units on 09.23.2008.
we do not have enough stock to ship all. we only have 3000
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So we do an ATP check and a second line is created with qty 3000, a MAD date of 10.01.2008 and
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so we still have 2000 to ship and the mad date is not until later in December: 12.01.2008
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Line 3 turns into Line 2 with the right date 12.07.2008.
Line 2 turning into one is the one with the Issue !
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HI Mani,
yeah I agree with you about the lines, but the only concern is the dates, the original delivery date was for example march 7th for 5000, so we could not ship them all and we only shipped 3000 on April 7th, and we still had back order for 2000.
those 2000, lets say have a Mat Ava Date of Today, so If I do an ATP check, the system would create a delivery for maybe November 10th.
so far all is good, when I save the order in Va02, and the line 2 becomes line 1 and line 3 becomes line 2 ( which I am ok with )
the only thing that I think is strange is that the new line 1, the one that accounts for the 3000 shipped on April 7th, now has a delivery date of March 7th.
and that is not accurate, the requested delivery date was march 7th, but we shipped on April 7th, so why does the system override the actual date with the first date.
that is what I think it is strange and I am not sure how to fix it.
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First Delivery Date in Sales Order

HI Gurus,
I want First delivery date filed in the sales order, please guide me how to activate the field.Is it a configuration part or do i have to create a screen variant.
Regards,
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To be honest, I have never seen this field being used in this screen before. However, I did a quick test and yes it does exist!
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Screen group 043 contains the elements you see in the row beside the first delivery date.
I would set a breakpoint at the above code and then run both examples, check if there is a difference in the TVAP table at the above point to see if this code is causing the issue.

Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

I ordered a 55 inch aquos with free ROKU stick for $599.00 on Sept. 22 (removed per forum guidlelines) and got a confirmed delivery of Sept. 26. Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
On Thursday Oct. 2nd, I received another email stating the order will not be delivered until Oct. 16. I remained calm and called customer service and after a very long hold time I was able to speak with a representative and again after a long hold to check what is going on, she informed me that the order is now cancelled since the item is discontinued. I told the representative that I already lost 3 days of work due to the delivery dates changing and since the TV has to be accepted by somebody 18 years or older I needed to be home. I asked if it is unreasonable to ask for the same exact TV but 1 size bigger since the 60 inch is available and in stock (but without the ROKU stick) but unfortunately I was told it is not possible. I asked to speak with a supervisor but they are all busy but she asked for my phone number so they can call me back in 20 min.. I waited but did not get a back from the supervisor the same day.
I called again today, Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution.
After about 15 minutes I got a call back and was told that since the bigger TV is priced at 799.00 they will give me a 50.00 dsicount for the trouble. I declined the offer since I feel that $50.00 dollars for getting the run around and missing 3 days of work is not proper compensation and is an insult to any customer. I thanked her for trying and informed her that I am aware that it is not her fault and it is management who made this decission.
I sincerely feel that I should have been given the next size TV for the same price of my original purchase and I should have been given a ROKU stick (which I did not ask for) for my unpleasant experience.
We are $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars, I am puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

Hello romcarlos1,
While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window. This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country. This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here.
It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

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Is anyone else having problems with an iPhone 6 delivery date changing on them?

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Yes, pre-ordered iPhone 6 with a guaranteed delivery date of 19 September; took screen shots after the order just to have record of it.
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VZW needs to take a 101 class in customer service and crises management; rule #1 is if you screw up, admit it! I know I am not going to get my iPhone as promised, but pretending like there is nothing wrong with that customer service experience is just making things worse. Not a single employee I have communicated with to date has attempted to do anything proactive to correct or mitigate the customer failure. I am truly amazed at how poorly VZW has been handling this to date; again (removed) happens with supply/demand, website errors, etc, but the failure to acknowledge how the screw up shafted a lot of (formally) loyal long time customers is criminal.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Edited by: Verizon Moderator

I just wanted to ignore the delivery date given by the system

hi,
sap gurus,
good afternoon to all,
i just wanted to ignore the delivery date which is given by the system.
suppose if ur creating a sales order today then system designed date for delivery is after 7 days.
i doesn't want that day.
i want the same date as delivery date in which order is created.
regards,
balaji.t
09990019711

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Actually this date is tested whether it can be confirmed or not
& whether Forward scheduling will take place or not.
I hope it is clear.

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Hi All,
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Hello,
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Use
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First delivery date change at the time of PGI

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