For some reason i was charged for my purchase eventhough i didnt select pick up
for some reason i was charged for my purchase eventhough i didnt select pick up, how long will it take for me to get a refund? i just canceled the order.
Moving this discussion to the Adobe Creative Cloud forum.
Kriskristferson if you are facing difficulties with your order then please contact our support team directly at Contact Customer Care.
Similar Messages
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HELP! I had iPhoto on my mac, for some reason it was not responding or damaged. down loaded a new version but can't find my photos. any ideas please. I thought once on the mac always on the mac.
Sorry but we need details to help
What version of the OS do you have? What has changed since iPhtoo worked?
What exactly is the problem - you say "it was not responding" - You downloaded a new version (what version)" -you can't find yoru photos" none of which is helpful
look in your applications folder - is there an Iphoto application there? If so get info and report the version
Look in the picures folder - is there an iPhoto library there? If so exactly (including exact error messages) happens if you double click on it?
what else can you tell us that might help us assist you?
LN -
I recently got the iPhone 4S and for some reason the Settings button for the home screen has a little red 1.If anyone know why their is little red number1 and what I have to do it would be fantastic! Thanks :)
Hallo. I did it this several times and I have the latest update to iOS 6.0.1, but still the red mark 1 at the Settings icon. Do you have any other idea?
Thank's. -
Hi. For some reason my iPhones sound for all ring tone, lock, music loudspeaker has become very foamy and can hardly hear it. Both speakers are still working however just at low sound. In settings volume is turned up and bottons on the side are fully up.?
maybe there are dirt, sand and lint in the speaker output grill ?
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PLEASE HELP????? i already have my computer authorized in my name, but for some reason it is asking for another email authorization password that i dont even have, how can i get that password so that i can play the songs that are secured?
Hi Kazmania89,
Welcome to the Support Communities!
If you require additional assistance with this, click on the link below for guidance:
Apple ID: Contacting Apple for help with Apple ID account security
http://support.apple.com/kb/HT5699
Once you are able to gain access to the old Apple ID, this article may be helpful:
Using your Apple ID for Apple services
http://support.apple.com/kb/HT4895
I have purchased music, apps, or books with multiple Apple IDs. How can I get all of this content onto my iOS device?
First, you need to copy all of your purchased content so it is on the same Mac or PC with iTunes. This computer should be the one you sync your device with. For more information on how to move your content, see these articles:
Mac: iTunes for Mac: How to copy purchases between computers
PC: iTunes for Windows: How to copy purchases between computers
Next, authorize your computer to play content with each Apple ID in iTunes. Once your computer is authorized for all your content, it can be synced to your iPhone, iPad, or iPod touch.
Cheers,
- Judy -
i want my credit card off of itunes account. my kids use their itune cards but for some reason my credit card keeps getting charged
On your computer's iTunes you should be able to edit your payment info by going into the Store > View Account menu option and logging into your account, and on your account's details page there should be a payment link. If you are doing it on an iOS device (iPad, iPhone or iPod Touch) then try tapping on your id in Settings > iTunes & App Store (Settings > Store on iOS 5 and below) and selecting 'View Apple ID' on the popup - that should also give you a payments link on your account's page.
Changing payment info : http://support.apple.com/kb/HT1918
If you don't get the 'none' option then do you owe iTunes anything : http://support.apple.com/kb/TS5366 ? -
How do I change the email address associated with FaceTime. I received a notification that it was being changed to an old email address. I want to change it back to my current email.
Hi there,
You may find the information in the article below helpful.
FaceTime for Mac 1.x: Sign in to FaceTime
http://support.apple.com/kb/PH5645
-Griff W. -
I opened a family iCloud sharing account recently, at first I was able to share photos but now all I can do is receive photos and comments. I currently have the iPhone 6 updated to the current version. Is there something wrong with my phon? I restarted it as well as checked all of my connections the wifi is fine, but all I can do is recieive photos and comments. What could possibly be wrong?
1. You did not get an error message telling you that your iPhoto library was getting full. You got a message telling you that your HD was getting full, right?
OS X needs about 10 gigs of hard drive space for normal OS operations - things like virtual memory, temporary files and so on.
Without this space your Mac will slow down as the OS hunts for space on the disk, files will be fragmented, also slowing things down, apps will crash and the risk of data corruption - that is damage to your files, photos, music - increases exponentially.
Your first priority is to make more space on that HD. Nothing else can be done until you do.
Purchase an external HD and move your Photos and Music to it. Both iPhoto and iTunes can run perfectly well with the Library on an external disk.
Your Library has been damaged from being run on an overfull disk.
How much free space on it now? -
Lately my iphone 5 is going nuts for some reason. siri pops up for no reason
my phone is going nuts, it seem to activate siri on its on and takes pictures on the home scrren and some time the home button get stuck , please i need your help in solving this issue, my phone is new , it happens sometime when my phone is on a table with nothing touching it
Sounds like you have a home button fault as both symptoms relate to the home button, e.g. Siri is normally activated by holding the home button. Screenshots are normally taken by pressing the sleep/wake button and the home button together so then you are switching on the phone it probably assumes the home button is also being pressed and takes the screenshot.
You will need to make a Genius Bar reservation at your local store and take it in. They are able to replace the home button module on the iPhone 5 which is most likely what they will do. Just ensure you have a backup in case they do decide to replace the phone. -
I got my iphone & ipad many years ago. My ipad was stolen and I had to set up a new user ID for some reason. But all my old purchases are on my old ID. When I try to do the reset password it gives option for security question or email. Security question is my DOB which I obviously know but it tells me it is wrong. When it emails me, it doesn't show up in my inbox (maybe it was my old work address when I originally set it up). How can I get in so I can access to all the stuff I bought before my ipad was stolen? Can I merge the two apple IDs? Help!
If you have a rescue email address on your account then have you checked the inbox and spam folder on that email account as well ? If you haven't (the reset email would go to your primary email address if you don't) or its not there, and you've tried requesting the reset email again, then try contacting Support in your country, after confirming your id and that it's your account they should be able to reset the email for you.
Contacting Apple about account security : http://support.apple.com/en-us/HT5699
If your country isn't on that page then try this form and explain and see what they reply with : https://ssl.apple.com/emea/support/itunes/contact.html
You can't merge accounts, nor transfer content between accounts. What you might be able to redownload will depend upon whether the items are still in your country's store (audiobooks and ringtones are one-time only downloads), and if you've moved countries since buying them. What you can redownload will show in the Purchased tabs in store apps on an iOS device, and the Purchased link under Quick Links on the right-hand side of the iTunes store homepage on a computer's iTunes. Redownloading an account's past purchases may tie a device or computer to that account for 90 days : iTunes Store: Associating a device or computer to your Apple ID. -
i recently bought a song "lotta love" by nicolette larson for 1.29 but was charged for 2.99. what can i do?
If a track is released from the EP before the actual EP is released then you will be charged the tracks's full price i.e. 1.29 - when the actual EP is released you will be charged 2.70 (3.99 minus the 1.29). If 2 tracks are released before the EP you will be charged 1.29 for each of the two tracks, then 1.41 for the EP
To view your account's purchase history : See your purchase history in the iTunes Store -
I have been trying to update my cc info but for some reason it has kept saying the cc info did not match with the bank info so the transaction failed every time I made an attempt to download something even it was free. However, I saw my cc online got charged $1.00 everything I was trying to update my cc info ...why?
Im wondering why my post hasn't been answered yet. I did file a report with the BBB and I had a rude representative from Verizon call me named Steve. He said I can file all of the reports I want and I will just keep getting calls from him. I can understand why my phone couldn't be replaced because of the small crack. I guess I have to eat that one (but it sucks because the lollipop update is what caused the problems) but what about all of the data overage I had to pay for for trying to fix this phone because of a lollipop update. I dont think it is fair to have to pay that as well. In addition, because I have an east coast phone number but live on the west coast, I cannot have tech support after 8pm. Verizon has cut this off. Im very dissatisfied and I have been a customer of Verizon for 13 years. Im hoping for a response this time.
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I want to open a folder in a separate window by clicking on it. For some reason when I click on a folder it just replaces the one I was just in. I want them both to be open at the same time without having to go through several steps. Old apple operating systems made it easy to have several folders open at one time.
Eric, thanks that works but seems like an extra added step also to do it that way. I've got to move and organize a ton of files and I'm looking for a easy way to get this done. I could also open the folder into a separate tab and then drag the tab out so it becomes an open window but thats a lot of fussing around also with extra steps. Not sure why these newer operating system seems more confusing and less user friendly than what they used to. In the past I could just click on any folder and it would open in a separate window making it really easy to copy or move files from one place to the other just by simply dragging them from one window to the other. Seems like I'm going through several extra steps now to do a simple task.
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for some reason osx mountain lion has disappeared from my purchases and now when i want to install mountain lion on another mac with the same apple id it wants to charge me for the program even though i have already purchased it. what do i do?
Open the Mac App Store on the other Mac and in the Quick Links sign into your account. See if the Mountain Lion purchase is among hidden apps in the iCloud area of your account info.
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I have a issue with my mac book pro. For some reason it won't stay powered on. I can't get past the apple loading logo. The battery is fully charged so it is not the problem. Can anyone tell me what the problem may be and how can i get it resolved?
The battery is fully charged so it is not the problem.
What happens when you use the MagSafe?
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