Force email download in HTML or text format on iPhone/iPad with ActiveSync (Exchange 2010 SP3)

Hi,
When an HTML email with attachment is received on iPhone/iPad (iOS 8.2),
it can be downloaded in three cases of
intermittents ways :
- The full message is downloaded in HTML format
- The message is download in text format and a
"Download full message" link is displayed
at the bottom of the message
- The message is displayed in text format,
but continues to download the rest of the message.
When the download is complete, the message is displayed
in HTML format.
This behavior is intermittent. The Apple's support
says it is a particular configuration on Exchange server
that causes this behavior.
I want to know if there is a way to fix
this problem and force download email
either in text or HTML format ?
This problem occurs on iPhones/iPad
(iOS8.2) with ActiveSync account (Exchange 2010
SP3). It occurs also with Outlook.com account.
On the Exchange 2010 SP3 server, The MaxEmailBodyTruncationSize
and MaxEmailHTMLBodyTruncationSize settings are
unlimited in ActiveSync policies.
Thank you for your help.

Hi,
We can configure Exchange ActiveSync Mailbox Policy Properties to force device download HTML or text format email.
Use the EMC to view or configure Exchange ActiveSync Mailbox Policy by the following steps:
In the console tree, navigate to Organization Configuration >
Client Access.
In the result pane, click the Exchange ActiveSync Mailbox Policies tab, and then select the policy you want to view or configure.
In the action pane, click Properties.
Under the Sync Settings tab, check or uncheck the box
Allow HTML-formatted e-mail. Select this check box to enable e-mail messages that are formatted in HTML to be synchronized to the mobile phone. If this check box isn't selected, all e-mail messages will be converted to plain text before synchronization.
And use this command to configure whether allow text messaging on the mobile phone. The Exchange Enterprise Client Access License is required to change the values of this setting.
Set-ActiveSyncMailboxPolicy -Identity PolicyName –AllowTextMessaging $True
For more information, please refer to this document.
https://technet.microsoft.com/en-us/library/bb123484(v=exchg.141).aspx
Best Regards.
Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact [email protected]
Lynn-Li
TechNet Community Support

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