"Forgot Password" functionality with self-registration

We configured self-registration with approval in our portal. One of the functional requirement is having a "forget password" functionality. We are aware that portal password are encrypted one way, and we can't send the password back to the user. One option, is to reset the user's password to a temp password. How can we do something like that? And, are there other options?

Hi
This issue was resolved by setting the property bharosa.uio.default.ForgotPassword.ChallengeQuestion.timestochallenge from 3 to 1. But still I are unsure how changing this property settings resolved OTP issue.
Thanks
Karthik

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    THE ISSUES ARE:
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    3. EXCEEDED ATTEMPTS TO LOGIN
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    When looked online to Blackberry youtube video it shows a solution that doesn't exist! WHY? BECAUSE IT WAS UPLOADED IN 2011. DUH. http://www.youtube.com/watch?v=lvdRb4qNG1M
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    CHECKED THIS OUT... 
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    Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.
    To see if a BlackBerry ID account is confirmed, log in to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow KB34137.
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    Enter the Answer to the Password Recovery Question, then click OK.
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed.
    A confirmation message will be displayed A password reset email has been sent to [email protected], at which point, a reset email will be delivered to the associated email address inbox.
    Log in to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the smartphone, or the Browser on the BlackBerry PlayBook.
    Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from [email protected]. If the email is not found in the inbox, check the mailbox's Spam or Junk folder.
    When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.
    A confirmation message will display once the changes have been saved successfully.
    Moving forward use the newly created password whenever logging into BlackBerry ID.
     If the BlackBerry smartphone user does not know the email or password that was used for the BlackBerry ID, the BlackBerry ID will be locked out after 10 unsuccessful login attempts. See KB24157 for BlackBerry ID lockout behavior.
    THEN CHECKED KB24157......
    Overview
    BlackBerry ID is the master key to BlackBerry smartphone products, sites, services and applications, including BlackBerry Protect and the BlackBerry App World storefront.
    To prevent unauthorized access to the account, the BlackBerry ID will become locked out after a number of failed attempts. See the information below for an outline on the expected behavior:
    Local Authentication Lockout 
    On BlackBerry PlayBook and BlackBerry smartphones if the user enters their BBID password incorrectly 10 times on the BBID sign in screen, verify password screen, or BBID Edit screens, they are LOCKED OUT of all the following functions on that BlackBerry device for 15 minutes:
    Authenticating with their BlackBerry ID on the sign in screen
    Authenticating with their BlackBerry ID on the verify password screen
    Authenticating with their BlackBerry ID on the BBID edit screens 
    Note: The user can still log in on the web or any other devices associated with their BlackBerry ID. They are only locked out on the device where the 10 incorrect attempts occurred.  On the locked out device, after 15 minutes, they get 1 try to provide the correct password on the sign in and/or verify password screens. If they fail to enter the correct password, they are locked out for an additional 15 minutes on that device.
    Account Server Lockout
    Users have total of 10 attempts to enter their password correctly against the BlackBerry ID Account Server.
    The scenarios that increment the Account Server lockout counter are as follows:
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    Providing an incorrect password within the BlackBerry ID Edit feature on any BlackBerry device or BlackBerry PlayBook
    Note: if a user provides an incorrect password 5 times on the BlackBerry ID web portal (blackberry.com/blackberryid), and then 5 more times on the BlackBerry ID Edit feature on their BlackBerry PlayBook, the cumulative number of failed attempts is 10. Once the user has made 10 incorrect attempts to provide their password against the Account Server, they are locked out of the Account Server PERMANENTLY until they reset their password.
    See KB26361 for information to reset a BlackBerry ID password
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    If the user answers their Security Question incorrectly 10 times, they are locked out for 15 minutes of Forgot Password functionality on all interfaces such as:
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    BlackBerry PlayBook
    BlackBerry smartphone
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    THAT DIDN'T WORK SO NOW ITS BACK TO..... KB26361
    Overview
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    Scroll down and select BlackBerry ID.
    Select Change Password.
    Enter the current password in the Current BlackBerry ID Password field.
    Enter the new password in the New BlackBerry ID Password and Confirm New Passwordfields.
    Select Submit to complete the password change.
    To confirm the change You have changed your password will be displayed.
    Also, if the BlackBerry ID password has been forgotten, select Forgot Password on the smartphone and answer the recovery question to generate a password reset email. Follow KB28685 to complete this process.
    Note: When using the recovery question password reset method, the generated email will be delivered to the BlackBerry 10 smartphone if the BlackBerry ID email address has been setup via Settings >Accounts
    From a computer:
    Visit http://www.bbid.com/ from a PC or BlackBerry smartphone browser.
    Click Log in.
    Enter the BlackBerry ID Username (email address) and password, then click Sign In.
    Click Account Details.
    Next to Password, click Edit.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Save.
    Click Done to exit from the BlackBerry ID account information screens.
    From the BlackBerry smartphone running BlackBerry 6:
    Navigate to Options > Third Party Applications > BlackBerry ID.
    Click on Change next to BlackBerry ID Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK.
    A confirmation message will display Your password has been successfully changed.
    Click OK.
    From the BlackBerry smartphone running BlackBerry 7:
    Navigate to Options > Device > BlackBerry ID.
    Click on Change next to BlackBerry ID Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click OK .
    A confirmation message will display Your password has been successfully changed.
    Click OK.
    From the BlackBerry Playbook tablet:
    Navigate to the Options icon.
    Select BlackBerry ID.
    Click on the Edit button next to Change Password.
    Enter in the current password, followed by the new password. Enter the new password again in the confirm password field, then click Submit.
    A confirmation message will display You have changed your password.
    Click OK.
    If the password for a BlackBerry ID account has been forgotten and the login is unsuccessful, use the following process to reset the password.
    Note: If the BlackBerry ID account is not confirmed, it is necessary to provide the answer to the password recovery question as part of the web based password reset flow.  To see if a BlackBerry ID account is confirmed, login to the BlackBerry ID account, select Account Details and locate the Email Status field.  For instructions on confirming the BlackBerry ID account follow  KB34137.
    To generate a password reset email, complete the following:
    Browse to the following URL using a desktop browser, the Browser on the BlackBerry smartphone or the Browser on the BlackBerry PlayBook: http://blackberryid.blackberry.com/bbid/recoverpassword
    Enter the BlackBerry ID Username (email address) and the CAPTCHA characters, then clickSubmit.
    Enter the Answer to the Password Recovery Question, then click OK. (Answering the recovery question is only required if the BlackBerry ID account is not confirmed)
    A confirmation message will be displayed A password reset email has been sent to [email protected] , at which point, a reset email will be delivered to the associated email address inbox.
    Login to the email account associated to the BlackBerry ID using the desktop browser, BlackBerry Browser on the BlackBerry smartphone or the browser on the BlackBerry PlayBook.
    Locate the password reset email and select the Change your BlackBerry ID password link.
    Note: The BlackBerry ID reset email will come from [email protected] If the email is not found in the inbox, check the Spam or Junk folder.
    When the password reset page loads, enter the Answer to the Password Recovery Question, enter the New Password, Confirm Password, then click Submit.  
    Note: Answering the recovery question is only required if the BlackBerry ID account is not confirmed. 
    A confirmation message will display once the changes have been saved successfully.
    Moving forward use the newly created password whenever logging into BlackBerry ID.
    Note: If the BlackBerry ID email address is a BlackBerry mail address (e.g. <username>@tmo.blackberry.net), the BlackBerry ID password reset email will not be received on the BlackBerry smartphone. Since the BlackBerry mail address is not accessible from a computer, the steps outlined in KB28111 will need to be performed.
    IT ALL LEADS BACK TO THE SAME UNHELPFUL NON-SOLUTION OF USE THE PASSWORD RECOVERY QUESTION.... 
    Can the tech department of Blackberry please sort out this ridiculous unhelpful system by sending customers a direct email if password is forgotten so they can reset without having to go through the above without finding a solution. 
    THANK YOU.

    Hi and Welcome to the Community!
    Please see this "sticky" post, along with the threads to which it links, for helpful information to guide you as you proceed:
    http://supportforums.blackberry.com/t5/Social-Lounge/How-This-Site-and-Formal-Support-Work/td-p/2540...
    Hopefully, this information will be of use to you.
    That said, it sounds like you have exhausted all of the automatic recovery methods...but just in case, please see this "sticky" post for helpful information concerning your BBID situation:
    http://supportforums.blackberry.com/t5/BlackBerry-World/How-to-regain-access-to-your-BBID/td-p/25467...
    Hopefully, this information will be of use to you.
    But do please keep in mind that security is a 2-way street...the human element play an equal part in that security, and you have failed at that in this situation, yet desire for the automated methods to still recover for you. Such just isn't possible, because your failure has exceeded the capabilities of the automated methods.
    Hence, you likely need human intervention from an actual BB representative, which is not available in this forum (as discussed in the first link I gave you above). But, the methods to attempt to seek human intervention are posted within the 2nd link I gave you.
    Cheers, and Good Luck!
    Occam's Razor nearly always applies when troubleshooting technology issues!
    If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
    Join our BBM Channels
    BSCF General Channel
    PIN: C0001B7B4   Display/Scan Bar Code
    Knowledge Base Updates
    PIN: C0005A9AA   Display/Scan Bar Code

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