Forgot security questions., forgot security questions.

I have forgotten my Security Question Answers and cannot proceed without the answers.
I cannot download any content or process any updates.
Please Help.
Thanks
Jeff

Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in that article.
(88345)

Similar Messages

  • I forgot my security question. how can i change it?

    im trying to buy an app on my iphone and its asking me my security question but i forgot them and now its saying im apple ID is locked and unable to purchase

    http://support.apple.com/kb/HT5312
    -If you established a rescue email address, there will be a link on the "Passwords & Security" page of id.apple.com.  Clicking the link will send the reset to your rescue email address (NOTE:  This is not the same address as your Apple ID email)
    -If there is no link on the page, then you didn't establish a rescue email address.  Contact AppleCare at 800.694.7466 (If you are in the US), and ask for account security.  You will need to answer some questions to verify your identity, AND you will need access to a computer to generate a temporary support pin.
    -If you are not in the US, click http://support.apple.com/kb/HT5699 - Apple ID: Contacting Apple for help with Apple ID account security
    HTH

  • HT5714 my itunes wont let me download songs because it says its my first time purchasing something from this account which isnt true and it wants me to answer my security question which i forgot, what do i do?

    My computer wont let me download songs from itunes because when i try to purchase one it makes me type in my password, then it says that since its my first time purchasing some thing from this account (which isnt true) i have to answer my security question which i forgot, what do i do?

    bmr1296 wrote:
    i have to answer my security question which i forgot, what do i do?
    See Here > Apple ID: Contacting Apple for help with Apple ID account security
              Ask to speak with the Account Security Team...
    Or Email Here  >  Apple  Support  iTunes Store  Contact

  • I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions  that I forgot the awnsers to.what do I do?

    I got an 15 dollar iTunes card for Christmas. I took a picture of the card code to redem the card I accomplished that but when I try to download an app that cost money it asks me two security questions  that I forgot the awnsers to. Than I click the forgot security questions than it sends it to my email but that's the problem I do not get any email.

    You need to ask Apple to reset your security questions; ways of doing so include clicking here and picking a method for your country, and filling out and submitting this form.
    (96048)

  • I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset, help!

    I forgot all of the answers to my security questions and when I set up my apple id I did not add a rescue email, I recently got a new iphone and I cannot purchase anything on it because it asks me to answer my security questions which i can't reset because I do not have a rescue email. what do I do?

    this does not help. I have forgotten ALL of the answers to my security questions. I can NOT reset the answers to my security questions without answering two of the three security questions. The other way to reset the answers to these questions is for apple to send me an email on my rescue email addres which I DO NOT HAVE.

  • I forgot my security question answers for my ipod, what can i do to fix this so i can buy stuff again?

    Hi, ive had my ipod for about a year. I used it frequently until my charger broke then it pretty much collected dust for the next 3 or 4 months. but ive started using it frequently again because i finally found a charger for it that works ( long story short, i was stupid and didnt think that it was my laptops usb ports that werent working . I ended up buying a port and im wall charging it now) but now, when i want to buy a song or an app thats money it wont let me! I have 7 dollars in this account but it says i have to answer my security questions since its been so long. I forgot them!! Is there anyway I can possibly fix this to where i can use my account and its money again or should i cut my loses and make another account?
    Any help I'm thankful for!!c:

    Click here for information. If the option to have the answers emailed to you isn't available or doesn't work(the email may take a few hours to arrive), contact the iTunes Store staff via the link in the 'Additional Information' section of that article.
    (90678)

  • HT5312 I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

    I didn't make a rescue e-mail and now i forgot the answers of my security questions!!' And the apple support contact wont open???

    I'm not sure what you mean by the 'apple support contact wont open' (?). If you mean the 'contact iTunes Store support' link on the page that you posted from I've just tried it and it seems to wok ok for me, though I haven't gone as far as to actually contact them.
    You can contact either iTunes Support or Apple to get the questions reset.
    e.g. you can try contacting iTunes Support : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Account Management , and then 'Forgotten Apple ID security questions'
    or try ringing Apple in your country and ask to talk to the Accounts Security Team : http://support.apple.com/kb/HE57
    When they've been reset you can then use the steps on the page that you posted from to add a rescue email address for potential future use, or if it's available in your country you could change to 2-step verification : http://support.apple.com/kb/HT5570

  • I am trying to purchase an app and when i try ti it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it told me to check my email but I don't receive it.

    I am trying to purchase an app and when I try to it tells me to login. When I log in it ask me security questions which I don't even remember the answers to. I put, "forgot answers" and it says, "we can help you reset your security information by sending a message to your rescue email address: [email protected]" I only have one email and thats on Yahoo. i still click send email button and it tells me to check my email but i dont recieve anything. please help me

    That's not a good sign if it said it was going to send it to an email address you've never heard of. Contact iTunes Support and let them know this: http://apple.com/support/itunes/contact/

  • How do you change the email destination when you forgot your security question?

    Hey! First of all, Thank you for noticing my post! Haha
    Alright.. Soo.. This Apple ID was made a long time ago since my iPhone 5 was bought. I was planning to buy an ingame item but Vertification was needed so I was like yeah ok sure. XD Then it started giving me Security questions.
    I'm extremely sure I forgot both of the answers to my Security Questions so I decided to change it.
    I Went to Appleid.apple.com, logged in successfully, pressed the forgot the answer and it was said to sent to a YAHOO Email.
    I used to have this Yahoo Email but I forgot about it since Yahoo decided to deactivate due to inactivement so now I can't change my security answers so I can't proceed with my purchase.
    I was wondering if there's a way to change the email ( yahoo ) to my current gmail since I'm way more active on it and I
    can access it easier..?

    Alternatives for Help Resetting Security Questions and/or Rescue Mail
         1. If you have a rescue email address or a Security Questions issue, then see:
             If you forgot the answers to your Apple ID security questions - Apple Support.
             Manage your Apple ID primary, rescue, alternate, and notification email addresses - Apple Support
         2. Fill out and submit this form. Select the topic, Account Security. You must
             have a Rescue Email to use this option.
         3. This is the only option if you do not already have a valid Rescue Email.
             These are telephone numbers for contacting Apple Support in your country.
             Apple ID- Contacting Apple for help with Apple ID account security. Select
             the appropriate country and call. Ask to speak to the Account Security Team.
         4. Account security issues almost always require you to speak directly to an
             Apple representative to securely establish your identity as the account holder.
             You can set it up so that Apple calls you, either immediately or at a time
             convenient to you.
                1. Go to www.apple.com/support.
                2. Choose Contact Support and click Contact Us.
                3. Choose Other Apple ID Topics and choose the appropriate topic for
                    your issue.
                4. Follow the onscreen instructions.
             Note: If you have already forgotten your security questions, then you cannot
             set up a rescue email address in order to reset them. You must set up
             the rescue email address beforehand.
    Your Apple ID: Manage My Apple ID.
                            Apple ID- All about Apple ID security questions.

  • Forgot my security question, what can I do to get apps again? any help would be gladly appreciated

    Can I move Itunes money from one account to another? Also can I change my security questions? unfortunately I forgot my secuirty qustions and therefore I cannot buy things on my account.
    Any help would be gladly appreciated.
    Thanks in advance

    No, you can't move money.
    Frequently asked questions about Apple ID - http://support.apple.com/kb/HE37 --> Can I change the answers to the security questions for my Apple ID?  --> Yes. You can change the answers to the security questions provided when you originally signed up for your Apple ID. Go to My Apple ID (http://appleid.apple.com/) and click Manage your account.
    Some Solutions for Resetting Forgotten Security Questions - https://discussions.apple.com/docs/DOC-4551
    Rescue email address and how to reset Apple ID security questions - http://support.apple.com/kb/ht5312 - "If you can't recall your Apple ID security questions and answers, the optional rescue email provides a way to reset them. Additionally, all future security-related emails for your Apple ID will be sent to the rescue email address."
    Jan 2014 post about contacting Apple to reset security questions - https://discussions.apple.com/message/24543247 and https://discussions.apple.com/message/24671039

  • I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

    I forgot My iCloud password, and i can not reset it as the system is not accepting the answer to the security questions and also the mail to my apple ID mail box is blocked, how can i reset my password for my apple ID.

    Hello nmssns,
    Thank you for contacting Apple Support Communities.
    You can start with this article to reset your iCloud password. Depending on your exact circumstances, blocked email, forgot security questions, etc., there are links provided to guide you through those issues.
    About Apple ID security questions
    http://support.apple.com/kb/HT5665
    Regards,
    Jeff D.

  • My Apple ID account has been disabled to purchase anything and whenever I go to the I forgot or whatever they say an email will be send with the reset your security questions it has never been sent !!! I need my Apple ID back

    I forgot my security questions and my Apple ID has been blocked for attempting too many times entering invalid answers. Now I have tried many times login in to iforgot and edit my profile and I have tried everything to unlock my account and nothing works. I clicked send reset to my email and I have never received any emails with the reset or unlock what shall I do ?!!!!? I need to use my Apple ID ?!

    If you aren't receiving the email to your rescue email address (and you've checked the spame fodler on that account as well as the inbox) then you will need to try contacting iTunes Support / Apple in your country : http://support.apple.com/kb/HT5699

  • I forgot my security questions and I selected the " I forgot your answers?" on my apple id account

    So, I forgot my securtiy question and it showed 2 of the questions. And I totally forgot about the answer to them. So what did I do? Well,I clicked on the "I forgot" then it sent my to login to my apple id. I did. I went and clicked on "Password and security" and I clicked on the I forgot my answer link. And it says " email sent" so I check on my main email address and I dont see it. I checked in the spam box and still nothing.Then I chcked on my secondary email address and I repeated the same thing and still nothing. I kept doing this for 5 hours now. I stopped cause I was getting mad. so I stopped and waited week later and did the process again and I still don't have the darn reset securtiy email yet. So ANYONE and I mean ANYONE whose s expert or has this happened to you before please help me! D:<

    Go to https://expresslane.apple.com ; select 'iTunes' in the first column
    iTunes Customer Service Contact - http://www.apple.com/support/itunes/contact.html

  • If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

    If I forgot my security questions/answers and I'm trying to buy on a new device but same Apple ID, what do I do?

    See my User Tip for some help: Some Solutions for Resetting Forgotten Security Questions: Apple Support Communities.
    Send Apple an email request for help at: Apple - Support - iTunes Store - Contact Us
    Call Apple Support in your country: Customer Service: Contacting Apple for support and service

  • I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.

    I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.

    AppleFAN7591 wrote:
    I need to delete my Apple ID on my iPhone 4.  I forgot my psw for my account.  When I answer the security question, the system responds incorrect answer.  I created a new Apple iTunes account but I still unable to delete the old iTunes account.
    How to reset your Apple ID password.
    Go to iforgot.apple.com and type in your Apple ID, then click 'Next'.
    Verify your date of birth, then click 'Next'.
    You'll be able to choose one of two methods to reset your password, either E-Mail Authentication or Answer Security Questions.
    If neither method works, then go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Lost or forgotten Apple ID password'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.
    How to reset your Apple ID security questions.
    Go to appleid.apple.com, click on the blue button that says 'Manage Your Apple ID'.
    Log in with your Apple ID and password. (If you have forgotten your Apple ID password, go to iforgot.apple.com first to reset your password with a password recovery email)
    Go to the Password & Security section on the left side, and click on the link underneath the security questions that says 'Forgot your answers? Send reset security info email to [email]'.  This will generate an automated e-mail that will allow you to reset your security questions.
    If that doesn't work, or  there is no rescue email link available, then click on 'Temporary Support PIN' that is in the bottom left side, and generate a 4-digit PIN for the Apple Account Security Advisor you will be contacting later.
    Next, go to https://getsupport.apple.com
    (If you see a message that says 'There are no products registered to this Apple ID, simply click on 'See all products and services')
    Choose 'More Products & Services', then 'Apple ID'.
    A new page will open.
    Choose 'Other Apple ID Topics', then 'Forgotten Apple ID Security Questions'.
    Click the blue 'Continue' button.
    Select the contact option that suits your needs best.

  • HT5312 I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    I forgot my security question and my rescue email are the same as Apple ID so cannot reset my security question. Any advice on how to reset m security or add a rescue email ? Thanks

    If you don't have a rescue email address then you will need to contact iTunes Support / Apple to get the questions reset.
    Contacting Apple about account security : http://support.apple.com/kb/HT5699
    When they've been reset you can use the steps half-way down the HT5312 page that you posted from to add a rescue email address for potential future use

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