Form data going missing

Hi
I have a timesheet system which has been in use for about 10 years. Recently an issue has arisenn whereby a number of users are having problems entering their hours.
Basically the form data goes missing between the data entry and the database update. The error displayed is of an undefiened field.
[edit] I forgot to say that this is only happening sporadically and just by re-entering the data it will often work [/edit]
I have been trying for some time to work out what is going on and have got as far as ascertaining that
a) the data is entered and the submit button is clicked
b) the template defined in the "form action" is loaded
c) the form fields are missing
I have not been able to reproduce this locally but having put some further debugging into the live system have noticed that there is a difference between 'client.cfid/cftoken' and session.cfid/cftoken'.
The system has been running so long and I have not had to do anything to it so my CF is a tad rusty but this struck me as odd, and a possible reason for the form data going missing.
Does thi sound as if it might be the problem, and if so any ideas why it might be happening.
I do not host the system myself, that is done by Hostway, so I do not have any access to the server.
Any help gratefully received.
Cheers
Martin

Could we have a look at the form page?

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adambaker1
adambaker1's Profile: View Profile: adambaker1 - Novell - NetIQ - SUSE
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@author Ben Mazyopa email: [email protected]
DO NOT ALTER OR REMOVE COPYRIGHT NOTICES OR THIS HEADER.
Copyright 2009, Ben Mazyopa. All rights reserved.
The contents of this file are subject to the terms of either the GNU
*General Public License Version 2 only ("GPL") or the Common Development*
and Distribution License("CDDL") (collectively, the "License"). You
*may not use this file except in compliance with the License*
*package org.idc.upload;*
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*import javax.faces.component.UIComponent;*
*import javax.faces.webapp.UIComponentELTag;*
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Step 8: Open a new browser session and try the register or login action again to see if it works okay. If not, proceed to next set of steps.
Step 9: Clear your Java temporary Internet files by taking the steps stated below.
a. Click 'Start' menu on Windows taskbar and select 'Control Panel'. If you do not find 'Control Panel' directly under 'Start' menu, then you should find it under 'Settings'
b. Locate an entry named 'Java' on Control Panel window and double click on it
c. On the 'General' tab, under section labeled 'Temporary Internet Files', click 'Delete Files' button
d. Click 'OK' on Delete Files confirmation box
e. Upon completion of delete files, click 'OK' on Java Control Panel
Step 10: Close your browser session.
Step 11: Open a new browser session and try the register or login action again to see if it works okay. If not, provide the following to the help desk: the browser name and version used, Java plug-in version used, sequence of events leading up to the issue or problem being reported and any message displayed in a screenshot or text format and/or describe browser behavior that will help us with troubleshooting.
====================================================================================================
And also did not resolve the error then appealed to the Deployment Guide in página157 --http://otndnld.oracle.co.jp/products/forms/htdocs/install/Materials/doc/EN/B14032_02.pdf
A.2.3.6 FRM-92120
Cause:
This is a server configuration error, which occurs when the client is unable to find the
file Registry.dat on the middle tier.
Solution:
When this error occurs, check if the file Registry.dat is present on the middle tier in the
directory ORACLE_HOME/forms/java/oracle/forms/registry. If it is not
present, then it needs to be placed.
In a running Forms application, if you suddenly come across this error, there is a
possibility that the HTTP server has gone down. You may verify this by typing the
Diagnosing Server Crashes with Stack Traces
A-8 Deployment Guide
URL http://myserver.com:NNNN in your browser. Here you need to replace
myserver.com with your host name and NNNN with your HTTP server’s port
number. If your browser says that it could not connect to the server, then your HTTP
server is down and you need to contact your system administrator to bring it up.
When the HTTP server is up and running, on giving the URL
http://myserver.com:NNNN your browser will show the “OracleAS welcome”.
=============================================================================================
also had no positive effect.
I test in different browsers, different machines, the Jinitiator removed and installed again.
The versions I'm using are
EBS - R12.0.4
Java 1.6.0_15
Browsers - IE 8 e Mozzila Firefox 3.0
Can someone suggest something else.
Extremely grateful for any suggestion.

Hi,
What changes have been done recently?
Did AutoConfig complete successfully on all tiers?
If SSL has been enabled recently, please run SSL diagnostics tests and make sure all runs successfully -- Search "My Oracle Support" for "SSL Diagnostics R12".
Enable debug and see if you get more details about the error -- See (Note: 422419.1 - R12, 12.1.1 - How To Enable and Collect Debug for HTTP, OC4J and OPMN) and (Note: 438652.1 - R12: Forms Runtime Diagnostics (FRD), Tracing And Logging For Forms In Oracle Applications).
Regards,
Hussein

Use Adobe Reader to Save Form Data

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>(3.)Do I need to purchase a license to save these form data?
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>(4.)How many forms can have enable usage rights in Adobe Reader per Adobe Acrobat professional?
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Some fields value goes missing while hitting backspace

While hitting backspace on a page the previous page that opens does not hold all the data that was filled in. Some of the field values goes missing. I think it is a browser cache problem. The browser should always rememeber the field values while reloading a page. In some of the cases it does not(specially when backspace is being pressed). Is there any suggestion? Please help me out.

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