Framework of CRM

Hi,
I am working as ABAP Consultant in a company. Now I want to come in CRM with ABAP means ABAP CRM.
Please tell me it is suitable for me or not. if yes, please help me and give me few tips.
I want to know about the framework of CRM and other things that are basic requirement for doing CRM..So, provide me the material for it...
Regards....

Start here at CRM Developer's Knowledge Corner
(1) [CRM Developer's Knowledge Corner|https://wiki.sdn.sap.com/wiki/display/CRM/CRMDeveloper%27sKnowledge+Corner] in SDN.
Check some documentation on CRM at
(2) [CRM Documentation|Links to CRM Documentation;
Check this link out
(3) ABAP TO CRM please guide

Similar Messages

Custome Extractor using BW Adaptor Framework in CRM

Hi folks,
I have a question regarding the BW adaptor framework in CRM. I understand it can be used to enhance and create copies of standard delivered extractors and I found several posts on the forum around that but can it also be used to create a custom extractors from scratch?
Any insight you can provide will be very much appreciated.
Thanks,
Shahid

This is a generic term that involve:
1. Business Content Delivered by SAP
DataSources delivered within Business Content and those delivered by partners
and
2. Generic DataSources
Them are necessary in every SAP system where you need specific data for whitch there isn't a standard extractor.
The help:
http://help.sap.com/saphelp_nw04/helpdata/en/7a/27bcf087c7464db8b95eaa717b6e6a/frameset.htm

One order framework in CRM

Hi All -
If anyone has got any docs on One order framework in CRM pls send across to [email protected]
Thanks,
SV.

Aathi
Did you got any Documents for this ?
Is it possible to share it at [email protected] ?
Thanks
Jack

White Field framework For CRM Loyalty Management

HI,
I am working on the Implementation of Loyalty management in CRM 7.0. I came to know that Loyalty management is build on White Field framework.
Do we have any documentation on this OR how we can use it in developing our own custom component OR Custom BOL/Genil.
Regards
Dave

Hi Harshit,
I need to enhance the Membership Search. I need to add my own attributes in the Search criteria and put it in the Result (Enhancement of Search & Result). This data is in a different table and needs to be put in as a search criteria.
I checked the std. search, even the tables are defined in the framework with the join condition and i am not sure how i can put my table, since my table do not have any common field with the Std table.
I will be calling my own FM and retrieving the respective field data. Any idea how this can be achieved?
Regards
Dave

To add z field in the standard view of UI Framework of CRM 2007

Hi Guys,
Is it possible to add a z field in the SAP standard UI Frame work. Like If I take a example of Interaction Centre in UI Framework.
In the BuPasearch view is possible to add z field if so then how it can be achieved.
Thanks in advance,
Rgds
Sandeep.

>

Information regarding JTF ( CRM Technology) Framework

Hi
I am good in OA Framework. I have created JRAD pages and worked on the model layer (VO's, EO's , AM's). But I havenot worked on JTF framework as such. Can anyone pass any links or documents regarding the JTF framework.
Also modules like istore, isupport use jsp's. Does this(jsp pages) techstack also comes under JTF or JTF is only about AK regions and istore uses different techstack?

You can look these docs to get knowledge of JTF Framework
Oracle CRM Application Foundation Implementation Guide Release 11.5.5 A90317-01 (PDF 1.2 MB, CR:282040)
Oracle CRM Application Foundation Concepts and Procedures Release 11.5.5 A90316-01 (PDF 1.5 MB, CR:282041)
You should look in to various module(istore, isupport ...) guide to find out how to do customization on these product.
Thanks, Avaneesh

CRM 4.0 IC webclient to CRM 2007

Hi
Currently we are on CRM 4.0 using IC Webclient for our call centre. Around 30% of development done in BOL layer programming to suit the business requirements.
Now we are planning to upgrade to CRM 7.0 with IC Webclient
Can anybody help us in providing information and precautionary measures to be considered for upgrade.
Regards
Satish Kumar

Hi,
just wanted to stress that even than BOL/ genIL is still compatible it has been significantly increased especially around the advanced and saved searches and some more new features like a generic "text-for-key" support service to facilitate UI development.
The biggest change however that you might experience in the BOL layer is, however, the complete BOL support of all CRM objects including all sub objects, relations and attributes. So the enhancements that you have done in your 4.0 project might not even be necessary anymore unless you've introduced completely new objects. Also fields you added via EEW will be available in the respective BOL objects without manual code effort.
On the UI layer itself you have to be aware that even though the whole CRM 2007 UI is based on the same UI framework as CRM 4.0 IC WebClient, this framweork has been significantly enhanced and supports now also concepts as components (to organize, structure and manage different areas of the CRM application), reuse via components and windows etc. Also there are two new sets of tags: THTMLB (Low level UI controls such as input fields, tables and trees) and CHTMLB. The latter one contains eta tags for configuable views that allow the adjustment of views via the configuration tool, which allows defining fields and arrangement on a form or a table as well as re-labelling.
Also the toolset in general has been heavily enhanced and there's also the concept of modification-free enhancements on the UI layer based on inheritance.
The upgrade will be "technical" meaning that all your stuff will survive but due to the componentization of the UI framework will not run out of the box in the new environment. You will have to "re-do" investments you've done on the UI side - however this should be much easier compared to 4.0 due to configurability of the UI and the improved toolset.
I hope this information helps to get an idea what you can expect.
Edited by: Peter Conrad on Apr 23, 2008 5:09 PM

Create orders in CRM with repetitive CRM_ORDER_MAINTAIN remote calls

Dear All,
Though we all must have done a lot of playing around with CRM but I am sure that a lot of us would find this as a tricky one. We know that CRM Web-UI framework at the back-end is actually a repetitive, Remote call framework to CRM APIs and SICFs.
Now I have a requirement to create a sales order for example; I shall provide custom screens on HTML or UI5 and I have to provide a similar experience to user where in the user will add values to fields on the screen and press enter etc. Hence I will initially REMOTELY( Through custom RFC ) call CRM_ORDER_MAINTAIN and create a blank sales order( as done on crm ui framework ) and then on each subsequent enter I want to call CRM_ORDER_MAINTAIN FM with the guid I already have from first call.
I will call ORDER_SAVE in the end only, to prevent wastage of memory. Also I want to avoid generating new GUIDS at each enter or round trip, hence want to continue with the guid/buffer values of the first call till the save.
My doubt is in case I remotely call CRM_ORDER_MAINTAIN the second time with the GUID I got in the first call, will the system still have all those buffered values( order_header / guid ) of the first call in the second call or simply saying : will CRM_ORDER_MAINTAIN work in this case even if I pass the guid in subsequent calls?
P.S : Please don't provide alternate solutions of saving on each enter / new guid generation on each enter.
/Hasan

Absolutely my dear friend, I am happy that someone is surely taking interest .
We have long understood that a jazzy/intuitive UI is always welcomed over a slow/dull UI.
Wasted guids is a case when you create a new transaction through MAINTAIN but then don't save it, then in the same session you again send a create command( for the same transaction ), new guids are requested from the system when you call MAINTAIN for header, items, partner links etc. and this cycle continues until you save.
The best practice is not to waste this because a create has a lot of overheads over a change like : create new guids , create time checks etc. Hence CRM architecture is also based on a single create per transaction per session. CRM UI runs on a statefull HTTP session , which is the reason behind the buffers being retained even on repeated RFC/HTTP calls.
/Hasan

Shared Services Framework (AIC and EIC) configuration - Basis Side

Hello Experts,
We are trying to configure AIC and EIC modules under the shared services framework of CRM, do you have any guides on how to configure / activate those modules related on the SAP BASIS side.
Thank you in advance for your answers
Cheers,
Manuel

After extensive testing with Oracle Hyperion the root cause was runnong HSS as a service following the configuration with MSAD. The config framework page displayed 9.2.0.2 as the version when it was actually 9.2.0.3 as confirmed by the HSS console. Apparently this problem can happen in 9.2.0.3.
Just thought I'd let you know the solution.
Nathan

CRM IC 4.0 - Upgrade to CRM 7.0 - Level of rework that will be required?

I have posted a question in CRM upgrade forum and I thought will have it posted in CRM IC forums to see if there would be response.
CRM IC 4.0 - Upgrade to CRM 7.0
Thanks,

Hello Jayant,
Good question. I've written about this in my SAP Pressbook, "Maximizing Your SAP CRM Interaction Center". The short answer is that you will need to rewrite all of your custom ZBSP pages (assuming that they are still needed based on some of the new features and capabilities availabl ein RM 7.0) due to architecture changes. You will also need to re-do some of your customizing as well (e.g., NavBar, Scripts, etc.).
The biggest change is that you might experience in the BOL layer is, however, the complete BOL support of all CRM objects including all sub objects, relations and attributes. So the enhancements that you have done in your 4.0 project might not even be necessary anymore unless you've introduced completely new objects. Also fields you added via EEW will be available in the respective BOL objects without manual code effort.
On the UI layer itself you have to be aware that even though the whole CRM 7.0 UI is based on the same UI framework as CRM 4.0 IC WebClient, this framweork has been significantly enhanced and supports now also concepts as components (to organize, structure and manage different areas of the CRM application), reuse via components and windows etc. Also there are two new sets of tags: THTMLB (Low level UI controls such as input fields, tables and trees) and CHTMLB. The latter one contains eta tags for configuable views that allow the adjustment of views via the configuration tool, which allows defining fields and arrangement on a form or a table as well as re-labelling.
Also the toolset in general has been heavily enhanced and there's also the concept of modification-free enhancements on the UI layer based on inheritance.The upgrade will be "technical" meaning that all your stuff will survive but due to the componentization of the UI framework will not run out of the box in the new environment. You will have to "re-do" investments you've done on the UI side - however this should be much easier compared to 4.0 due to configurability of the UI and the improved toolset.
Although SAP provides an upgrade path from earlier releases of CRM to new CRM 2006s/CRM 2007, there is no upgrade path for the Interaction Center. Even if you are already using the IC WebClient in CRM 2005, much of your IMG configuration settings and related customizing and objects will need to be reimplemented. This is partially due to technical changes that were introduced to allow the rest of CRM to run on the IC WebClient architecture. Some examples of affected areas include:
- Interactive Scripting (scripts must be manually recreated in the Interactive Script Editor due to incompatibilities)
- Navigation Bar configuration (a new configuration concept was introduced and customizing for the navigation bar needs to be redone in transaction CRMC_UI_NBLINKS)
- Launch Transactions (a new configuration concept was introduced and launch transactions must be regenerated in transaction CRMC_UI_ACTIONWZ)
- Alerts (alerts must be recreated using the new Alert Editor tool available in the IC Manager CRM business role)
- Mail Forms (mail forms must be recreated in new HTML-based Mail Form tool available in the IC Manager CRM business role)
- Activity Clipboard (customizing for the activity clipboard needs to be maintained in the new view cluster CRMC_UI_CLIP)
- IC WebClient Profiles (the IC WebClient Profile concept was replaced by the CRM business role concept and is now maintained in transaction CRMC_UI_PROFILE).
Warm regards,
John

CRM IC 4.0 - Upgrade to CRM 7.0

Hello All,
I am trying to understand the complexity and nature/skillset of work that would be involved when it comes to upgrading CRM Interaction Centre from 4.0 to 7.0.I would expect the look of the screen to be same or as close to original as it can be i.e. as rendered by our current Z BSP application that we have,used by the call center employees.
Can anyone run me through at a very high level the sequence of activity that will be carried out to have in place in CRM 7.0 the functionality of the Z BSP app that we have?Will CRM 7.0 have the Z BSP application post upgrade or is it case of reworking the entire app?The Z BSP application is the only one used with lot of changes to standard SAP classes.
I was just able to spot one similar query in SDN.
How to handle IC during the upgrade to CRM7.0?
Thanks.
Useful responses will be rewarded.

Hello Jayant,
Good question. I've written about this in my SAP Pressbook, "Maximizing Your SAP CRM Interaction Center". The short answer is that you will need to rewrite all of your custom ZBSP pages (assuming that they are still needed based on some of the new features and capabilities availabl ein RM 7.0) due to architecture changes. You will also need to re-do some of your customizing as well (e.g., NavBar, Scripts, etc.).
The biggest change is that you might experience in the BOL layer is, however, the complete BOL support of all CRM objects including all sub objects, relations and attributes. So the enhancements that you have done in your 4.0 project might not even be necessary anymore unless you've introduced completely new objects. Also fields you added via EEW will be available in the respective BOL objects without manual code effort.
On the UI layer itself you have to be aware that even though the whole CRM 7.0 UI is based on the same UI framework as CRM 4.0 IC WebClient, this framweork has been significantly enhanced and supports now also concepts as components (to organize, structure and manage different areas of the CRM application), reuse via components and windows etc. Also there are two new sets of tags: THTMLB (Low level UI controls such as input fields, tables and trees) and CHTMLB. The latter one contains eta tags for configuable views that allow the adjustment of views via the configuration tool, which allows defining fields and arrangement on a form or a table as well as re-labelling.
Also the toolset in general has been heavily enhanced and there's also the concept of modification-free enhancements on the UI layer based on inheritance.The upgrade will be "technical" meaning that all your stuff will survive but due to the componentization of the UI framework will not run out of the box in the new environment. You will have to "re-do" investments you've done on the UI side - however this should be much easier compared to 4.0 due to configurability of the UI and the improved toolset.
Although SAP provides an upgrade path from earlier releases of CRM to new CRM 2006s/CRM 2007, there is no upgrade path for the Interaction Center. Even if you are already using the IC WebClient in CRM 2005, much of your IMG configuration settings and related customizing and objects will need to be reimplemented. This is partially due to technical changes that were introduced to allow the rest of CRM to run on the IC WebClient architecture. Some examples of affected areas include:
- Interactive Scripting (scripts must be manually recreated in the Interactive Script Editor due to incompatibilities)
- Navigation Bar configuration (a new configuration concept was introduced and customizing for the navigation bar needs to be redone in transaction CRMC_UI_NBLINKS)
- Launch Transactions (a new configuration concept was introduced and launch transactions must be regenerated in transaction CRMC_UI_ACTIONWZ)
- Alerts (alerts must be recreated using the new Alert Editor tool available in the IC Manager CRM business role)
- Mail Forms (mail forms must be recreated in new HTML-based Mail Form tool available in the IC Manager CRM business role)
- Activity Clipboard (customizing for the activity clipboard needs to be maintained in the new view cluster CRMC_UI_CLIP)
- IC WebClient Profiles (the IC WebClient Profile concept was replaced by the CRM business role concept and is now maintained in transaction CRMC_UI_PROFILE).
Warm regards,
John

CRM & RM Integration

We are developing a solution where we need to integrate a case in CRM to a Folder in RM. From CRM's cic0 there a button that links a BP's case to Case folder in RM but we dont know where to configure that in IMG.

Hi
Please close the thread from here, as this is not intended place to post this CRM related query.
Here is the indended CRM links, where you need to place your query ->
SAP CRM: Webclient UI - Framework
SAP CRM: People Centric UI (Read Only Archive)
SAP CRM: Interaction Center
SAP CRM: Mobile Applications
Don't forgot to mark the question and answered and assign points.
Regards
- Atul

PC-UI Framework on MAC OS

Hi,
I have worked earlier with BSPs on the MAC OS using various browsers by working around the browser check. However, I wanted to confirm that the PC-UI framework for CRM 4.0 also runs on the MAC OS even if just on IE and Netscape. Could someone please confirm?
Thanks & Regards,
Rohini.

Hi
A browser that supports SAP Enterprise Portal 6.0
Following versions of Microsoft Internet Explorer for Windows 2000 5.00.2195 SP2:
         IE 6.0.2800.1106CO, SP1
         IE 5.50.4807.2300CO
         IE 5.50.4807.2300CO SP2
I HOPE THIS HELPS

BSP Concept in CRM

Hi All,
Pls provide the details of BSP concepts in BOL/GENIL in CRM.
Regards
Avinav

Go to http://help.sap.com/saphelp_crm70/helpdata/en/4d/2ae3f79e1d49d9be306f7768d55fba/frameset.htm and look for 'BSP Component Workbench' and then move to BOL model and how OOPS form the backbone for the framework. CRM WEB UI's framework is based on BSP and Web Dynpro.

One order framework....

Hi All -
If anyone has got any docs on One order framework in CRM pls send across to [email protected]
Thanks,
Aarthi.

Aathi
Did you got any Documents for this ?
Is it possible to share it at [email protected] ?
Thanks
Jack

Framework of CRM

Similar Messages

Maybe you are looking for