CRM 4.0 IC webclient to CRM 2007

Hi
Currently we are on CRM 4.0 using IC Webclient for our call centre. Around 30% of development done in BOL layer programming to suit the business requirements.
Now we are planning to upgrade to CRM 7.0 with IC Webclient
Can anybody help us in providing information and precautionary measures to be considered for upgrade.
Regards
Satish Kumar

Hi,
just wanted to stress that even than BOL/ genIL is still compatible it has been significantly increased especially around the advanced and saved searches and some more new features like a generic "text-for-key" support service to facilitate UI development.
The biggest change however that you might experience in the BOL layer is, however, the complete BOL support of all CRM objects including all sub objects, relations and attributes. So the enhancements that you have done in your 4.0 project might not even be necessary anymore unless you've introduced completely new objects. Also fields you added via EEW will be available in the respective BOL objects without manual code effort.
On the UI layer itself you have to be aware that even though the whole CRM 2007 UI is based on the same UI framework as CRM 4.0 IC WebClient, this framweork has been significantly enhanced and supports now also concepts as components (to organize, structure and manage different areas of the CRM application), reuse via components and windows etc. Also there are two new sets of tags: THTMLB (Low level UI controls such as input fields, tables and trees) and CHTMLB. The latter one contains eta tags for configuable views that allow the adjustment of views via the configuration tool, which allows defining fields and arrangement on a form or a table as well as re-labelling.
Also the toolset in general has been heavily enhanced and there's also the concept of modification-free enhancements on the UI layer based on inheritance.
The upgrade will be "technical" meaning that all your stuff will survive but due to the componentization of the UI framework will not run out of the box in the new environment. You will have to "re-do" investments you've done on the UI side - however this should be much easier compared to 4.0 due to configurability of the UI and the improved toolset.
I hope this information helps to get an idea what you can expect.
Edited by: Peter Conrad on Apr 23, 2008 5:09 PM

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Please note that I changed the subject line to "How to launch IC Webclient in CRM 2007?" from the original title of "How to launch IC Webclient in CRM 7.0 ?" since CRM 7.0 is not yet developed/released by SAP. CRM 2007 is the latest product on the market, so I assume this questions is about CRM 2007.
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