Fraud
A user of which i did a deal with over paypal descovered my password then taken £700, Next somehow he found out my other card details and bought several steamgames of which i was not aware of and didn't ask for not just this but later when i confrounted him he threatened to send a dos attack on me (Illegal, And up to 10 years in prison) His name was Marcus.milbo1 Please help me.
Hi, Aindanx360, and welcome to the Community,
Please understand that your problem is with this particular person, not with Skype! To rectify this issue and possibly reclaim your losses, you would need to file with your local law enforcement agency.
If you have not already done so, change the passwords on all of these accounts:
Skype account
Payment method account as well as PayPal account
Your e-mail account
I would also recommend reporting the fraudulent purchases to PayPal as well as the payment method you use to fund your PayPal account. While setting up anti-fraud alerts will slow down the purchase process, doing so and tolerating the inconvenience will give you peace of mind no one else can use your accounts.
Regards,
Elaine
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Trustworthy information: Brian Krebs: 3 Basic Rules for Online Safety and Consumer Reports: Guide to Internet Security Online Safety Tip: Change your passwords often!
Similar Messages
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I placed an order to upgrade my phone yesterday, and the order went through, I was told the new phone would arrive Thursday. After I got home from work today I saw an email from Verizon that says "Dear Customer:
Verizon Fraud Prevention Team is currently reviewing the following order on your wireless account. Please call the Verizon Fraud Prevention Team at 888-483-7200 option 3, press 1 to verify this Order."
I called this number immediately, since I need this phone ASAP, assuming it would just be a recording and I would have to verify an account number or something. But instead, after following the instructions, I was put on hold because I needed to speak to someone in person. After several instances of my call being cut off after being on hold for at least half an hour, I finally got through after three hours and was able to speak to a fraud representative. I gave her my info and told her the problem and she told me I had called the wrong department. Instead of the fraud department, I needed the online order department. She transferred me, and I waited on hold again. When the representative from the online order dept picked up, she first told me if it was a fraud issue I'd need to speak with the fraud dept - who had JUST transferred me to her. After this, she said that my order is not on hold, because it hasn't even been processed yet or had the credit check done. When I asked if this meant I hadn't needed to call at all, she said yes. Is this actually true or is there a chance that there's an issue with my order I don't know about? If there is no issue, these emails really shouldn't be sent out, they're incredibly misleading, and I've wasted a whole lot of time and experienced an incredible amount of anxiety for no reason.Hi. I checked on the order and it says the order is currently being processed and I should check back tomorrow. I'm mostly just concerned because I got an email saying the order was on hold, and I want to make sure it actually does go through and I'm not just waiting for a delivery that's not going to come. I'm still confused as to why I'd get an email saying I had to call the fraud department only to be told I shouldn't have called the fraud department.
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When I turned in my iTunes account b/c fraud activity had been detected while my iPhone was not working so they disenabled my iTunes account but I got my new apple id back to download free games but I can't use my debit card anymore and want to use the same card as that is the only access I have as a form of payment
You can give feed back to Apple from the iTunes drop-down menu in the iTunes menu bar..
You can also contact the iTS Customer Service from the links on this page - http://www.apple.com/support/itunes/store/
MJ -
Repeated itunes credit card fraud attempts
Due to ongoing credit card fraud issues with the itunes store, I'd like to remove my credit card from the account and strictly use itunes gift cards.
Is this possible?I tunes surely have the IP addresses of these people
Actually no, they almost certainly don't. I very much doubt that Apple does, or even can in any practical way, track and log the IP address for every transaction. Even if they did:
and can give this to the police,
the police would have to request the information. Whether they have I can't say, but depending on UK privacy laws it might take a court order before Apple could release any information about users. And even then, the police would have to go to extensive lengths to try and find the culprit; first tracking down which ISP manages that particular IP address to find out any location from an IP address. And then working with the ISP (again perhaps requiring a court order) to identify where that IP address is. And that would be assuming that the location wasn't just some Internet cafe or other anonymous location as is most likely.
While I understand your frustration, it's just not realistic to expect the police to take that much time away from more serious crimes to go to all the effort of tracking down what is probably a minor (relatively speaking; I'm sure it's not minor to you) crime. Sorry, but your best, and perhaps only, recourse is to work through the fraud department of your credit card issuer and hope that they will indeed label the purchase as fraud and reverse the charge to your card.
Good luck. -
Huge credit card issues fraud?!
Hi folks.
So I recently got an ipad mini and an iphone. Innocently, I put in my credit card information and downloaded a couple apps.
Later that day, someone started using my credit card, buying computer software for thousands of dollars and reloading tons of starbucks cards
I called my bank and got them to immediately investigate it and cancel it. Obviously, I am now extremely paranoid and desperately want to remove this credit card from my apple account. However, I cannot. There is a fabled 'none' button that I cannot find for the life of me.
I can only assume that apple hasn't taken the money for the apps I purchased (which came to a whopping $3.) Now, though, since my credit card has been canceled, how will they ever take it? How can I fix this? I just really, really do not want any credit card associated with this account anymore! Please help.Anyone? I'm very concerned.
Also, has anyone else had problems with credit card fraud after accessing the app store? The charges are to places like Starbucks and for computer software. But it started the day I used it with Apple. -
Hi... I bought an app from app store... It turned around to be a false app and not as per the description. App dev page is a fraud. How can I get a refund?
Welcome to the Apple community.
Select the content which is causing a problem and use the 'Report a problem' button in Your Purchase History. -
How can I confirm my order is not fraud when no one will answer the phone in the fraud department?
I received an e-mail asking me to verify my order with Verizon Fraud. I have called and been on hold for hours. I went into a Verizon store and they said that they could not help me. I cannot get in touch with anyone that can help me and I want to be sure that my order does not get cancelled. Is there someone I can please contact via e-mail, or fax, or anything that will assure that my order will be processed on time?
rmasteph977,
I am so sorry you were unable to get in contact with our fraud team. We want to make sure your order is not cancelled also. We can file a form to have out fraud team get in contact with you. Please private message me so we can get this form filed.
LindseyT_VZW
Follow us on Twitter @VZWSupport -
i had my Itunes account disabled due to fraud, if i create a new itunes account how can i switch purchases and apps to the new ID?
Hi ...
Just be cause the account was disabled (Apple ID) doesn't mean you can't reset the password and have access to your iTunes purchases.
Use the iforgot link to reset your password > Apple ID: "This Apple ID has been disabled for security reasons" alert appears
If you have problems resetting, use the email form here > Apple - Support - iTunes Store - Contact Us
edited by: cs -
3 Droid Turbos in 4 Days, A true story of potential Verizon Employee Fraud and Insulting Service
If you want to hear a worst case scenario with verizon employees and new hardware defects, here you go. Kudos if you read the whole thing, I don't expect most people to...unless you're one of those people with a faulty battery/camera flash/screen/speaker. Then, enjoy and beware. What follows is a true story. Thursday 10/30/2014 12pm – Purchase Droid Turbo #1
– Went to Verizon Store and worked with sales associate John to purchase my new droid turbo. I traded in my OG droid razr maxx for $100 rebate, and then John tried to “sell” me a wireless charger for the device by saying he could waive my upgrade fee to apply towards the product. Having already read about the promotion for waived upgrade fees, and knowing it is not only applicable towards products in store (as John was insinuating) I declined, feeling decidedly like John was trying to take advantage of me and the lack of knowledge I may have about current Verizon promotions. Friday 10/31/2014 –Full Day with Droid Turbo #1
Used Turbo Unit 1 for 24 hrs, after charging to full. My battery drained unusually fast, so that I was getting less than 20 hours on the battery. I took screenshots of my battery reports during two full discharges to demonstrate to reps that the battery was in fact underperforming, knowing that evidence would be useful because it is hard to just look at a phone and tell it has a battery issues. Saturday 11/1/2014 – Return Turbo #1 for Turbo #2
11am- Returned to Verizon store. I worked with sales associate “Ross” and brought my concerns to his attention. He also frequently made furtive trips to have whispered discussions with Andre, who I assume is his manager, throughout our conversation about my wanting a replacement unit. They did a “test” on my phone in which they just opened up a call and let it sit for 15 minutes, then said “oh it looks like it drained normally.” As if they know, on a phone that is literally 2 days old. I could tell they were (removed)me, they had no interest in looking at the battery data I had saved on the phone demonstrating the VERY fast discharge, and when I expressed my displeasure, Ross again went and had another whispered conversation with Andre, and he came back and said “we want to help you out….” He proceeded to tell me that they would replace the unit for me. He then went into the back and came out with a box in one hand and another Droid Turbo unit in his other hand—I never saw him take it out of the box. He switched my sim card into the unit he brought from the back, and said I had to keep my current box/etc and did not give me the matching box with the unit. Here is the first time I have a unit that doesn’t match my box/IMEI number information. This is despite me requesting the box to keep the serial numbers consistent. Saturday 11/1/2014 – Later that Day with Turbo #2
When I get Droid Turbo #2 home and start using it that evening in low light conditions, I see that there is a noticeable change in color from the top left to the bottom right of the screen. It was evident in multiple apps, and although subtle, is very apparent when you utilize a graphic designed to test color and brightness consistency on a display. (I used Display Test app, “viewing angle graphic” which demonstrated clearly the screen was not uniform.) I make plans to go in on Sunday and have it exchanged for a unit with consistent color reproduction.
Sunday 11/2/2014 – 11am. – Returning Turbo #2 for Turbo #3
I return to Verizon for the 3rd time in 4 days. At this point, I am feeling decidedly emotionally raw from my previous experiences in which I felt that employees had ZERO interest in what I had to say or show them. I explain that I’m here to have my device replaced because the screen color is not uniform. They immediately get General manager Steven S. to deal with me, and after taking a cursory glance at my unit underneath glaring overhead can lights at the front desk (where you can hardly see the screen anyways) tells me “He doesn’t see a problem.” I am detecting barely contained hostility at this point—I feel that the employees have labeled me as a “problem” to be dealt with. Another employee, Matthew, hovers nearby the entire time I’m dealing with Steven, making me feel even more ganged up on and adding non-helpful comments from time to time. At this point they have made no effort to get any information from me. I needed to tell them that the flaw is visible in dim light, when the screen brightness is turned down lower, and how you can see it in certain apps, etc, but they took a defensive posture from the beginning as though they had already decided I was wrong. After nearly 90 minutes standing at the counter arguing in front of MANY CUSTOMERS IN THE STORE, that there was a flaw that CAN BE PERCEIVED, I plead for them to just LOOK more closely at what I’m trying to show them. I am at my wit’s end at this point, ready to cancel my contract. Steven S. finally goes to get a magnifying instrument resembling a jeweler’s loupe, and looks at the test graphic that clearly shows the non-uniform screen through it. HE AGREES THAT HE CAN SEE THAT THERE IS A NON-UNIFORMITY IN THE COLOR REPRODUCTION ON THE SCREEN!!! This is an important point, because later on I am told that “there was no defect found on the units I returned” by Solutions manager Jeff. Steve S. agrees to replace the unit as defective and tells me Matthew will get my replacement. Matthew then goes into the back and does not emerge for nearly ten minutes. Just to get my unit from the shelf? When he comes out of the back, again, he is holding another turbo unit in one hand, and the box it may or may not have come out of in the other. Like Ross did for my last replacement, Matthew swaps my sim card into the other unit, but does not give me the new box despite my asking to exchange, again, to keep serial numbers consistent. At this point they could have given me back the unit I had returned the day before and I would not be any wiser. I’m feeling more and more uncomfortable about the lack of transparency in this process, and the way employees at this store are handling my complaints and concerns in general. I leave the store, vowing never to return and completely emotionally traumatized and exhausted from the process. When I get home that evening……and start to use my Droid Turbo #3….the flash starts to malfunction. At first it just misses timing on a photo every third or so, making photos oddly red and dark. Then, it’s giving an odd “half flash” instead of a fully bright flash occasionally. Solutions Manager Jeff G, sent me text message following up on my customer experience. I responded:
(Mon, 11:31 AM) “the camera flash has been wonky on two occasions, like it isn’t timed right with the shutter..I’ll wait and see how it works out.” He does not respond. Sunday 11/3 and Monday 11/4 – Turbo #3 Flash Not working at all, periodically. As I’m testing the camera over Sunday night and Monday morning, the flash stops working completely on three different occasions. Even when set to “always on” the flash has just stopped turning on. It gives a weak “half flash” the first time you try after it’s been sitting a while, then just never turns on again. This happens on and off as I test the camera in various lighting situations. Clearly a malfunction, by any definition. Again, I text Solutions manager Jeff G:
(Mon 6:49pm) “Hahah crud. My flash no longer works at all. Apparently it wasn’t going to be ok.”
Jeff G responds:
(Mon 7:06pm) “At this point, any manufacture defects needs to go through Motorola directly. We have exchanged 2 devices already for this line we will not be able to exchange out a 3rd device for the same model. If you are still unhappy with this device we can exchange it for a different model phone and we will waive the $35 restocking fee, however, if you feel this is just a manufacture defect you can reach out to Motorola at 800.734.5870 or motorola . com So according to the Solutions manager , there is a 3 unit limit per customer on models of the same device, despite experiencing manufacturers defects that employees admitted were in fact manufacturer defects? I respond:
(Mon 7:06pm) “ I didn’t realize there was a limit on manufacturer defects! What would you recommend? Is a non working flash on a phone that has taken less than 50 pictures a manufacturer defect or a feature of the droid turbo? Because I’d love to have your answer on record.” Jeff G responds:
(Mon 7:13pm) “After reviewing the devices exchanged the manufacture defects that were reported are not currently listed as defects by Motorola as a result the devices exchanged were done as a courtesy as a Verizon customer. Future defects should be reported to Motorola. Again if you are unhappy with this phone we are willing to make a final exception to waive the restocking fee to exchange the device for a different model.” So, at this point I am insulted and offended. First of all, the devices I returned were not exchanged as a “courtesy”—I had demonstrated and provided evidence, BEYOND WHAT SHOULD EVER HAVE BEEN NECESSARY OF A CUSTOMER YOU WANT TO BE COURTIOUS TO, that each of the devices I exchanged were not performing as advertised. Secondly, he is flat our refusing to honor Motorola’s manufacturer’s warranty, despite the fact that I have had the unit for less than 24 hours and it is in PRISTINE condition.
Can a Verizon employee (Jeff) arbitrarily and retroactively change the terms of your exchange of a defective device? Verizon is contractually obligated to provide you with a device that functions as described, but instead Jeff is saying “basically, we took care of you because you whined about it hard enough.” This is despite the verbal attestation of multiple employees at the location that the defects were indeed noted at my time of exchange. Tuesdsay, 11/4/2014 – I call Motorola. (Case # XXX-XXXXX) I take Jeff’s advice and call Motorola- I still want a functioning Droid Turbo. Talk to Tech support about flash issue, they agree to send a replacement unit no problem. They ask me for the IMEI number. This is where the problems created by the employees at the Verizon Store Maple Village come to the surface.
I give Motorola my IMEI on the box (XXXXXXXXXXXXX) —but it doesn’t match my device info in their computers. (Remember how they would not give me the matching boxes with my exchanged devices?)
So we investigate further. Motorola tech has me dial a number that gives me Droid Turbo #3’s internal number. (IMEI: XXXXXXXXXXXXX) I get put on hold…and apparently escalated to Tier 2 tech support because the number I gave them isn’t matching the numbers they should have in their system. Fraud alarm bells have gone off, something about what he saw in the info attached to the IMEE# of my device.
Motorola tells me that the Verizon employees have done something wrong, and perhaps even illegal, in processing my exchanges. He says that I need to return to the store and request a replacement unit, with the matching box, serial numbers, parts, etc. This effects my warranty, and apparently could be related to illegal practices behind the scenes at this particular Verizon store? He’s vague about the details, but says they need to escalate it. He gives me a case number and says I’ll be contacted within 48 hours during the investigation. In Summary:
I don’t know what to say at this point. I demand as many replacement Droid Turbo models as is necessary until I receive a unit that functions as designed and advertised, without defect or flaw, and not as a “courtesy as a Verizon customer,” but as a “fulfilment of the contractual obligation Verizon has to its customers.” This does not seem to be an unreasonable request, given that I am paying for a product and service.
Update at time of publishing: My camera flash has not malfunctioned in 24 hrs, I don't know if it was just working out the kinks, was software related, or new battery, who knows. I don't. What I do know is I have 0% expectation that I will get a replacement unit, so I'm probably just dropping the turbo instead of risking having an unwarranty-able device with no Verizon support and a potential faulty flash.
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon ModeratorMe? I wouldn't want a device with that many problems and would take the offer to change with a waived restock fee. Who wants to deal with that?
My phone advertises a 17 days standby time but I have never gotten that. When I use it for things like Facebook, texting, call, web browsing or anything else it drains the battery. Happens to all mobile devices.
Was this purchase made at a corporate store? They should have scanned the new ESN onto your account and not just switch the SIM. They would only give you the new box if you had the old box with you.
In either case, if they're still willing to waive the restocking fee, I would switch devices to a different model. It is not up to VZW to make sure that your device is not defective. That is up to the manufacturer of the device. -
RIDICULOUS customer support and invoice due to fraud - Still not resolved since April
I am posting my story from the past 9 and a half months here only because I’ve tried many many other ways to get in touch with Verizon about issuing a billing credit but have received TERRIBLE customer service during this entire time. I am now trying any other means possible to get in touch with the proper people at Verizon to get this matter resolved. It is a very long story, but this has been our life since April.
Beginning in April, we received a couple emails stating that there had been a change on our wireless account. Thinking nothing of it, we continued on until the three phones on our account started getting shut off. Calling Verizon, they stated that there were indeed changes made to our account and they shut our phones off to prevent any future changes. We had to cancel our online MyVerizon account to prevent hacking into the account to make changes.
Weeks went by with our phones being turned off for days at a time and the fraudulent international minutes starting to rack up. Every time we called customer service, they would ask us if we were making the hundreds and hundreds of minutes of calls to and from Jamaica and Cuba – no, we only make less than 50 minutes of calls a month. They would eventually turn our phones back on but it would never be fixed.
After many weeks, approximately 30-40 hours spent on the phone with tech and customer support, wasting a day of vacation to work on this problem in a Verizon store, approximately 5,000 fraudulent international minutes, and a $10,725.48 bill for April (YES almost 11 THOUSAND DOLLARS), the problem was finally solved. The final outcome was to credit back all the fraudulent charges on the next bill, and I demanded 6 months free service because of all the inconvenience we had to deal with.
During the next bill, there was a credit balance of $1,029.44, which made sense to me because our monthly bill is between $150-$160, plus about half a month of having our phones shut off. After our normal monthly charges, the May bill had a credit balance of $871.55. The June bill was fine. The July bill was fine. The August bill was fine – a $414.26 credit balance with the words “DO NOT PAY” next to the balance. The September bill is when it hit the fan again.
On the September bill, there were $986.02 of “Other Charges”, mainly state sales tax and the Federal Universal Surcharge. $838.08 of it was specifically on the one line that only has a $9.99 monthly access charge. Does $838.08 of sales taxes and surcharges on a $9.99 monthly charge make sense to anyone?
I called on October 10th– the person who I spoke with said they would ‘research’ it and call me back by 4:00 that day. Never did. I called back on 10/22 said they agreed with me that $986.02 of “Other Charges” does not make sense. He was able to credit back those charges, but they would not appear until the next bill and it should still leave a $261.10 credit balance.
Then the October bill came in the mail with no credits issued. I called on 11/12 and found out that the supervisor from the last person who said the amounts should be credited back would call me by 11/14, but they would push them to call me on the 12th instead. Never called back on the 12th. Never called back on the 14th. That’s when our phones were shut off again because of non-payment.
I called back on 11/14 and was transferred from customer service, to fraud, to customer service, to billing, to fraud, to financial services, to customer service. Finally the last person I spoke with said it was a billing issue and she would fill out the necessary paperwork to get the charges reversed and our phones turned back on. The credits should appear on our next bill (where have I heard that before). And she even gave me her email address so we could follow up with each other.
The November bill had arrived and on it there was now a $1,059.65 balance due! Again, messages were received demanding payment. I reached out to the last person via email on November 25, November 26, November 27, December 4, December 9, and December 16. I am not surprised that I have never received a response from them.
I called customer service on 12/3 where the person submitted all my information into fraud to have them investigate. She then gave me a ticket number and stated I needed to call fraud. I called fraud on the afternoon of 12/3 and was on hold for over an hour with no one picking up. I called back on 12/4 and fraud stated they cannot give billing credits, so I was transferred to financial services, who said they only accept payments. Then I was transferred to customer service. That person agreed that something was wrong and would ‘research’ it and call me back the next day –they never did.
I called customer service on 12/10 and they said it is a fraud issue – that the sales taxes from the $10,725.48 bill back in April finally caught up and were billed on September’s bill. I asked why I would be liable for sales taxes on an invoice I was NOT liable for? They said since it was a fraud issue, I would have to speak with them. So I was then transferred to fraud, who said they would need to research it and call me back later in the day. Of course, they never called back.
Once our phones were shut off again for non-payment, I called back on 12/11, demanding to speak with a supervisor of a department who could issue credits. I again was transferred 9 times between customer service, financial services, billing, fraud, and back again. I did learn that the bill was so high because we haven’t made any payments in the months after the fraud. I said that we were promised 6 months free, and there was a credit balance, and that our bills, with the credit balance, said “DO NOT PAY” on them, why would I make a payment? No one could explain, other that our bill is so high because we haven’t made a payment.
Finally, on 12/11 I was able to speak with a young woman who again said she submitted paperwork to the billing department to have them look at it. The process would take 24-48 hours. She also gave me her email address, and she’s been very responsive to my inquiries regarding the status, even though there have been no status updates. On 12/16 I spoke with her again and she said she hasn’t heard back yet, but at least she was able to turn our phones back on.
On 12/16, my wife visited a Verizon store in hopes that an actual human may be able to help. The representative in the store called customer service and received the same run around and was bounced around to several different people. My wife then got on the line with a helpful customer service rep (I believe the same rep who has at least been responding to my emails, although she cannot resolve the matter). This woman at least found out that the original over credit was for international taxes that would come at a later, unknown date. This was never told to us and thought it was the 6 month credit of service we demanded and hence, have not paid Verizon since the credit was applied in May (with the words "DO NOT PAY" written on each bill). My wife then spoke with someone in "customer relations" who offered only $150 to resolve this $1,000 issue. After stating we wouldn’t accept anything less than the full amount, she then gave the name and number of a customer service manager. The manager returned my wife's call promptly but argued that nothing could be done because we have not paid our bill in 7 months. She would not listen to history of what has taken place and would not accept our offer to pay December's bill for our normal monthly service and then continue forward. That phone call was disconnected at 4:30PM EST on 12/16. Four voicemails have been left for her and as of 12/17 at 1:30PM EST, none have been returned and the "manager's" name is no longer on the voicemail box for that phone number, when it was on the first attempts to reach her.
We are giving until 12/20 to settle this issue. I see two options: 1.)We will take our money and sign up with a different carrier. Verizon will not receive payment for the amount that is said to be owed, since we do not owe this money, and we will go to the state attorney general. Or 2.) Our account can be credited, this issue settled, and we will continue to be happy customers, who pay on time, in full, every month, dating back more than a decade. This, again, has taken an astronomical amount of time and energy to try and settle this. We really should be receiving another 6 months free service.Take verizon to small claims court, do it now. Pay the small court fee and take them to court.
You must also write a certified return receipt letter to Verizon's remittance address and dispute all the amounts in question.
Get all your paperwork together and names places and dates of contact, see the judge. Its that simple.
Don't even bother jumping through hoops with verizon wireless. But do as I told you to protect yourself and your rights and your credit. Verizon has to answer court summons. Let them come to you. Let them contact you and settle.
I doubt you will get six months free. But hey it doesn't hurt to try.
Good Luck -
I need to file a complaint. Fraud is happening and no one is assisting.
ello anyone at Verizon- I need to file a formal complaint about a huge issue that is going on in a local store as well as the customer service number. I have called over 5 times in the course of 2 months to have an issue a resolved and each time I talk to someone I am told that the issue is being taken care of. I feel like I am getting the run around with no resolution.
In July of this year I went into my local store to get the Father's day deal. $99 for any smart with a 2 yr contract. I went into the store and was told that I was eligible for the new phone. The sales person spoke very quickly about this "edge program" and told me that all I had to do was give him my HTC and that I would get my new Iphone5s. I did all this and then I get my first bill and to my surprise when I looked very closely at what I was paying for, I found that I was making monthly payments for an Iphone that was $650!!!! Who is crazy enough to pay that much for a phone when they were told they were paying $99, and gave them an HTC?
I called customer service and spoke to Edgar he said that he was sorry and that I should contact the store manager and they would be able to resolve it. I followed Edgar's advice and spoke to Alex the store manager and he said he would do some research and call me back. He never did.
I called customer service the again and spoke to Kayla who was exceptionally helpful. She remembered the promotion and was determined to get this issue resolved. She even put me on hold to call the local store to speak to someone and promised she would have all this resolved. She also wrote extensive notes only acct for those to follow. She told me that I would be merged out of the Edge Programs into a 2 year contract. I would not be paying $650 for the phone and would be reimbursed for any payments I made towards that ridiculous balance.
I called back after a couple weeks and I was still paying for the $650 phone and I was EXTREMELY upset at this point because I had to keep following back to see if Verizon had done their job. This is not my responsibility. I was promised follow up calls and emails ensuring that my issue was being resolved. Still nothing.
I called and spoke to Ashley this time. I gave the WHOLE detailed issue AGAIN and said she got an approval from her manager to sending my case to corporate. She had to fill out a form and send it off. She promised a call after 5 days for a follow up. She never called. She provided me a confirmation #(removed).
I called again and spoke to Luann asking if she could give me a status of my confirmation # where she stated that there are no notes in my acct for this #. So was this just a gimmick to get me to give up? Or did it in fact get sent off somewhere and its now lost? At this point I am extremely disappointed in Verizon and their customer service. I feel like I have been lied to, cheated out of money, so someone could get commission, and just upset. Oh by the way the manager and sales person no longer work at the store. I wonder what happened there?
Could someone resolve this?!!! I would like to know where my confirmation # went and if this going to be resolved? I am seriously contemplating switching carriers and reporting this to the authorities. This is negligence as well as fraud. I appreciate any sincere solution to this matter.
Thanks
>> Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderatortry here:
http://www.bbb.org
File a complaint with them. Verizon will call you to fix the blunder.
But remember it is always up to the customer to insure what they are getting and what it costs. Don't trust the word of a sales person who makes their living on getting that sale. Lies, deceit or false promises will be and have been used by sales people for thousands of years.
Good Luck -
Apple Customer Service for Fraud issue
How can I get in touch with someone at Apple who can help me with a fraud issue? Someone stole my CC # and made several purchases at Itunes, totalling nearly $1000 before the fraud watch company caught up with them and placed a block on the card. The bank said to use 1-866-712-7753 for Apple, but that's just a recording saying to go to the internet.
The bank says I need to inform Apple of the issue, and record everything they say, and present it to them. But I cannot figure out how to contact a Fraud department, or a person on the phone or via Email who can help.
Please help me contact someone at Apple who can help a fraud victim.
Jack.Yes, Thanks! I swear the "Chat" feature wasn't there earlier, but I did find and use it just now.
The tech was capable, the support was good. He said they're unable to issue credits before the details are worked out between the fraud teams at Apple and my bank. He has enough details to get started at Apple.
I got hints from the bank that they'd issue provisional credits for the funds, but first I had to contact Apple and get their people working on it, then relay the results to the bank. -
I was told the hard drives were sent to China for refurbishment and the guy was pretty flippant about my concerns. I couldn't erase anything beacuse I couldn't access anything. I had to sign a waiver. He acted as if I was getting something for nothing and should quit complaining. Now my bank account and credit card have been compromised and it just seems a little too coincidental for my liking. Every single piece of my life was stored on that hard drive including photos of my kids and it makes me sick to think that someone could have accessed it. I think Apple should be more responsible and caring about their customers concerns. I have an ipad, imac and ipod touch and we have have other Apple laptops, phones, ipads and ipods in the family. I'm not sure I would happily buy any more items after such poor customer relations. I would rather have kept the old hard drive but apparently this wasn't an option. Fuming. Can't even remember half the accounts I've opened but will have to settle for changing all banking details. Buyer beware...
No hate. Not sure where you got that from. Just stating facts as I know them about the people employed at the Apple stores.
Yes you ARE, were, accusing whoever took in or had access to your old drive as the person or persons that is accessing your data to commit fraud against you. That is exactly what you stated in the title.
I think you are slightly paranoid.
TheNic767 wrote:
Wow so much hate! I never insinuated that the guy was a genius or not, I just mentioned the name of the service. I also was not accusing him or an apple employee of fraud. My concern was that it would be compromised after its arrival in China. I have also been told by friends way more IT literate than me that removal of data from a failed hard drive is relatively simple with the right equipment and skills. Of course I am no genius in these areas myself and don't profess to be but I would expect a rather more sympathetic ear from the staff and possibly an explanation on the unlikelihood/likelihood of my data being stolen. Unlike the character assassination I appear to be getting from you. Thanks for your help. Have a nice day -
i pay for upgrading ifindyou and it doesn't work!!!! it clearly says that it tracks only your mobile in the lite version, after you ask the upgrade for all the mobile... can we call this a fraud????
Hi,
"A day after the name change became official my built in skydrive app stopped working"
Did you point that SkyDrive changed to OneDrive?
Did you move your OneDrive to another location or change its name?
Please login OneDrive with web-based to check if you could access it successfully.
Please refer to the following article to try the troubleshooter and check the service status:
SkyDrive: FAQ
http://windows.microsoft.com/en-in/windows-8/skydrive-app-faq
Karen Hu
TechNet Community Support -
FRAUD DEPARTMENT - Please help me!!!!!
Im in a major panic and do not seem to have made any progress with the fact that somebody fraudulantly used one of my bank accounts (up until this, the account had been opened but unused, not even taken the card off the original letter it came with) to obtain what I believe to be 2xcontract mobiles from o2! I was first made aware of what had gone on when, my bank notified me that I had accrued bank charges on the account for 2 x unpaid Direct Debits! This whole nightmare started on 8th April 2015 and is continuing to cause me great upset to be honest! I followed procedure and immediatly contacted my bank, in turn they stopped any further transactions relating to o2. I then called o2 Customer Services (it was a Saturday) who informed me after taking my details that someone from the Fraud Department would contact me within the next 5-7 days once my case had been raised and allocated to an investigator! The following week I recieved a very brief call, didnt even get a name! To my surprise, they requested that I contact my bank again and ask them to confirm to o2 that I had reported this activity on my bank........The banks reply was,"O2 will have already recieved this confirmation as an automatic report will have been issued to the merchant when the complaint was first raised" Since this.......All I have heard from o2 is letters of the usual threatening content which was also getting highly frustrating! I contacted o2 yet again.....I was reassured that the Investigation Team would indeed be gathering what information they needed and not to worry about these letters as they are dispatched automatically. Today........I get a letter from a debt recovery agent demanding over £800!!! Ive spent the last 4 years paying my debts off with the aim of getting a mortgage in the next few years and feel so let down and disheartened by this incident. I have enough crap going on in my life and dont need someone elses **bleep** to deal with!!! I am actually an EE customer and have been for around 6-7 years...... I think I will remain lotyal to them as the customer service team are so helpful and contact me when they say they will!! Honestly......I just dont know what to do about the whole thing........Im sat here devastated and feel like my bloody world is crashing down because of some scheming thief and a Mobile Phone company that just allows it to continue with no consideration how this may affect the victim! so Angry!
This type of fraud has been going on for years and O2 reckoned they had tightened up security. To be fair we haven't seen many lately but they take a hell of a time to sort out.One of our members @perksie had fraud on his account and I believe it was 6 months to fully sort out.Just a few of the threads, there are many more if you search.http://www.whywaitforever.com/letters/o2fraud.htmlhttp://community.o2.co.uk/t5/Discussions-Feedback/My-O2-account-was-hacked/td-p/209072/highlight/truehttps://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Fraud-How-can-this-happen/td-p/377498http://community.o2.co.uk/t5/Pay-Monthly-and-Pay-Go/Fraudulent-Account/td-p/74495
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Accounts being created for internet fraud.
Dear Skype Users!
The group of people using English and German languages for the creation of internet-sending-money fraud has been discovered working actively in Skype accounts. The signs of these people are constantly being renovated profiles of US Army generals and oficers, sometimes civil high-positioned representatives. They can be easily recognized with USA national flag as profile picture wallpaper, pictures in military uniforms of different army departments taken from oficial US authorities websites, slogans which use the name of God like "In God We Trust". However countries of origin for profiles are different or changing. The cheating procedure is going on as follows. They approach user's contact lists as pending request for the new users to be instructed how to move in Skype. When accepted they try to make out as much as possible about the treated person, distinguish age category and income level. Normally they choose young girls, housewives and elder women. After a couple of days they call without video, speak English with West Indian or American accent and choose the tactic according to target's age. Sometimes they offer the girl to marry himself, sometimes to receive a parcel with inheritage or a treasure. The marks how to discover the cheating offer is the amount of money value written first in numbers and immediatelly after in written letters in brackets like this: 1 000 000 $ (one million US dollars). Main point is the "client" should send out relatively small portion of money afterwards for flight to her future fiancee, for delivery of the parcel, bank deposit via special post and so on.
So, the moment such offer appears you should know what happens. I applied to Skype admin to help for elimination of these cheating schemes from the system. But without help of users who should block these people with "abuse" sign it will never be successful.
With respect and good wishes,
Elena
This post was transferred from its previous location to create its own new topic here; its subject and/or title has been edited to differentiate the post from other inquiries and to reflect the post's content.Dear Skype users,
Here is typical application from a frauder/scammer collected from communication after he/she sends a pending request for contact:
[20:23:38] *** Gen Scot Robinson would like to add you on Skype
Enter a message to introduce yourself.
Dear trusted friend,
Season Greetings and Good Tidings to you and your Family. With due respect to you and your entire family over there, I hope it’s well with you and your family.
My names are General David Anderson a United States Army General presently serves here in Syria as the current Commander, International Security Assistance Force (ISAF) and Commander, U.S. Forces Syria.
I am in desperate need of your assistance, I have summed up courage to contact you as my Brother, Sister and a friend, I am seeking your assistance to move the sum of (USD$ 22.7 Million) Twenty Two Million Seven Hundred Thousand United States Dollars to you as far as you will assured me that my share will be safe in your care until I complete my service here in Syria. This is no stolen money and there is no danger involved.
Some money in various currencies was discovered in barrel at a farm house in the current Syrian Civil War as a result of clashes between President Bashar al-Assad's government and rebel forces who want him out or step down [Link to BBC news article - 404 error - redacted by Moderator] and it was agreed by staff Sgt. Kenneth Buff, General David Miller, and I that some part of this money be shared among us before informing anyone about the discovery, this was quite illegal thing to do but I tell you what, no compensation will make it up for the risk we have taken our lives in this hell whole of which my colleague was killed by a road side bomb last week.
The above figure was given me as my share to cancel this kind of money became a problem for me, so with the help of a British contact working here and his office enjoys some immunity I was able to move the money to a security company in the United States as a diplomatic consignment. They are waiting for me to provide the name of the end receiver who they will deliver the parcel to, as a soldier I can not present myself as the direct owner of this funds it against our code of conduct we are not allowed to do business and the US Government is planting a close watch on all military personnel that is why I need you to help me receive this funds.
The moment I get a response from you. that you are willing to help me I will forward all the details of the security company in the United States to you, so that you can contact them for immediate release, I want you to tell me how much you will accept for helping me to receive this funds.
One more passionate appeal please do not discuss this issue with anyone, and please if you don't like this mail please destroy this message as any leakage of this information will be too bad for us soldiers here in Syria, this is the other reasons I will mention later has prompted me to reach you for help, I honestly want this matter to be resolved immediately please get back asap, my only way to communicate is by email: [e-mail removed for privacy and security]
I am willing to give you 30% out of the total funds. What is your own opinion?
My private email: [e-mail removed for privacy and security]
Yours in service,
Gen Scott Robinson
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