From SKY BB to BT Infinity

Hi guys,
Just cancelled my SKY package there - phone line, broadband, and sky tv. So I have until the end of next month before I move to a new provider.
Was wondering if I get the BT £40 package, with TV and unlimited broadband, how long will it take BT to come over and install since time of ordering. SKY say it will take 14 days for them to be 'removed' from my line, something like that anyway.
So, does anyone have any experience with this, why should I order BT and will I receive any downtime on my phoneline/internet.
Cheers,
Cab

thecab wrote:
Thanks for the replys,
I have read up on the forums here so I have seen both sides. But I going to go for it and order tonight, as I want my apparent 32mb download speed, not my pathetic current max 2mb ADSL connection.
As for SKY, I have their service until the end of next month, but can do what I want to the phone line in about 10 days so I hopefully dont go without service (would be a bit of a nightmare!) and hopefully BT sort there stuff out with no problems!
Cheers guys,
Ill try and post what happens, just incase there is someone in the future looking to know.
Hope everything goes alright for you.
As has been said in a previous post, telephone wise you should not be down for any length of time, you possibly will not even know it has changed. BB wise, there will be a few days delay
toekneem
http://www.no2nuisancecalls.net
(EASBF)

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turn off smat setup http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
are you connecting wired or wireless?
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From Sky ADSL to BT Infinity2 - effect on Free eve...

Currently have our phone with BT and we have free evening and weekend calls. We pay monthly via direct debit.
If switching our broadband from sky adsl to bt infinity 2, will we still get free evening calls?
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I ordered the full monty Infinity, Phone, Broadband and TV package and did so via a cashback website. Strangely the next day they created separate order for just a phone install and my cashback track "failed". (saving BT £120). Although I've waited so long now I launched an investigation using my own evidence to Quidco and it was granted again!
My Phone line was switched over pretty quickly (realised later that once your phone line has been switched to BT, to switch back to Sky and use their equipment at the exchange would cost a fee of £50! grrr). So I started to feel a little trapped. But tried to be positive.
Unfortunately nothing else happened. I called BT who initially denied there was any order for anything else. Luckily I keep screen shots/emails + original details of my order much to their embarassment. They apologised but insisted they should put order again immediately on phone. (which would have saved BT more cashback but I said no thanks I will do it online). I tried to cancel everything but here I was told I would have to pay £50 to switch phone line back. The cheek! Trapped.
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Obviously I do not know for sure, but appears that my FTTC service was a no go because the local Cabinet had no spare ports only five broken ones (he tried about 3 of these). He said he was not sure when more would be provisioned. (I thought surely in advance they would reserve one or check this!). Imagine ordering a Tesco grocery delivery only for the driver to turn up saying unfortunately they didnt have anything for me.
But asI had been messed about for 6 weeks I thought BT will be straight back tomorrow to fix this. Engineer told me I would get a call next day. Heard nothing. I rang up 2 days later to be told the engineers were "deciding" what to do next. Never got a call back.
Unfortunately thats where I have been ever since. Only yesterday was I promised a new engineer on 14th of July after another two calls I made to India and 40 mins on phone talking to very nice but time consuming operators:
KULJEET FINGH (promised me a call back)
SWATI KUMARI - very helpful and believes she has fixed this.
I have had about 3 missed calls from scottish sounding customer service reps but they do not leave me a number to reach them. When I do call I get the India overflow or level 1 scripted service who don't know anything about the voicemails I received or my previous calls. Each calls takes ages to get through navigation then explain the situation.
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I rang up to complain and was promised a call back as they tried to expediate my request. Never happened.
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Engineer came today. Wasted visit - no ports on the cabinet.
He was not even sure why he was sent there knowing there were no ports. Talk about the blind leading the blind.
The incompetency of this corporation is absolutely astounding even when their customers are telling them they are going to fail they lie to your face just to appease you on the phone and move you on.
So I ordered my switch from sky to BT on June 6th.. and so far all I have is a phone line.
On top of this I noticed that they have charged me a late payment fee by DD and full line rental for first month. BT were so slow at installing it all that my up front line rental apparently did not cover their initialy switch over. Despite telling me I would not be charged I have been charged.
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Hi,
Just wondered if someone can confirm is this correct.
I have called today to port from standard Sky Broadband to BT Infinity 2.
The operator advised me that I would need to port into the standard BT Total Broadband service first then the day after I would have to place another order for BT Infinity.
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Valentine wrote:
If you pay Sky for your line rental then yes, it seems that the line has to be taken over first then Infinity ordered.
My line was taken over sometime yesterday and a nice lady phoned at 8.30am this morning to book an engineer visit for next week.
My broadband is still active with the old provider as i asked them to keep it live until I contact them, maybe this would happen anyway but I have read a few horror stories on here
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Hi all
I'm looking to move from Sky LLU unlimited to BT Fibre, just wanted to know If I'd require a MAC code or does this only apply when moving between LLU products?
also wondered whether I should migrate my BB to BT first and then upgrade to fibre or can i just migrate to fibre?
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I would get your MAC as BT will ask for even if they don't use/need it. I would also go straight for infinity because as anew customer you will get a better deal
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I think I have made a big mistake moving from Sky.

I have just joined BT Infinity 38mb service from Sky on 17/12/14 and I have had nothing but trouble with wireless speed issues since. In the 18 months I was with Sky I never had to phone them once about my service. I always had good connection and good wireless speeds between 23mb to 35mb.
Now BT is another story my wireless speeds fluctuate between 0.1 to 35mb something that never happened before.
I phoned customer care on many occasions and most of the time I think they are just reading off a monitor for replies and solutions. Most of the people seem to have very poor expertise in the subject. I have been asked to do the same tests time and time again to no avail. They played about with the settings on many occasions and only made it worse.
Our house uses mainly Apple devices and a Macbook pro computer. I think there might be a problem with the router set up and ability for through put for Apple products which I have mentioned many times to see if they could configure the router for this but know one seems to understand. All I get is the easy get out that there is wireless interference and that's it. I point out to them that I never suffered interference with the Sky router placed in the same position and the problems only started when I switched to the Homehub 5.
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horas

Because Customer Services have changed settings in the Homehub I would start again by doing ONE factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds.
I would then switch off "Smart Set Up". See link how to do that.
http://bt.custhelp.com/app/answers/detail/a_id/44328/~/switching-smart-setup-on-and-off-on-the-bt-ho...
I would also give the 2.4Ghz and 5Ghz frequencies different SSids. Just add a 5 to the end of the 5Ghz SSid so you know which is which. Check the 5 GHz Sync with 2.4 GHz: is set to NO.
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If you have a problem with one or other of the frequencies you know that is where your problem lies.
See this link
http://bt.custhelp.com/app/answers/detail/a_id/44798/~/i-have-problems-connecting-5ghz-and-dual-band...
As you have a wireless analyser yu should also set the Homehub to the least congested channel on the 2.4Ghz frequency. I find that channel 13 is usually the best despite overlapping with channel 11.
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Sky Ondemand and BT Infinity.

Can someone tell me if there is a problem with Ondemand from Sky and BT Infinity, for the past 2 months ive had terrible trouble downloading from Ondemand from Sky. I am connected wireless to the sky connector but i have never had such trouble downloading as i have in past 2 months. Here is the threrad on the sky forum so you can judge for yourself
http://helpforum.sky.com/t5/On-Demand-Catch-Up-TV/On-Demand-Downloads-very-slow-What-is-normal/m-p/2...
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Thank you for your reply to my email. Having investigated your account, I can confirm that the download speed will depend on the size of the file and whether or not it is in HD or standard definition.
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Although you may be able to browse and access other content online quicker than the On Demand downloads, there can sometimes be congestion at the exchange which cause the issue.
I would like to check though, from a Sky point of view, if you are connected wirelessly or wired to On Demand. If you could please reply directly to this email with the answer to this question, I can perhaps assist further.
Kind regards
Rachael Totten
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Have you tried connecting by wire in order to see if the problem is with your wireless connection ?
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Watch TV from Sky on Sony PlayStation

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Post Moved No-phoneline-after-switching-from-Sky...

Moved http://community.bt.com/t5/Phones/No-phoneline-after-switching-from-Sky-to-BT/td-p/782646
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andyfbartyla wrote:
....................To make matters worse, the guy who fitted the broadband wore his dirty shoes on my cream carpet, and left me to clean it up! never again! once bitten, twice shy!
It would have been the same engineer if you had gone from BT to Sky. Openreach own and maintain the external cable network for all comms providers (unless you are in a cable TV area)
If you have had a problem with the engineer and his muddy boots you can contact Openreach HERE//.
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I received an identical email today as below, which I forwarded to [email protected] "Hello My email address)The Classic version of your layout will be replaced by our new version on 26th JUNE 2015. So it's time to upgrade, before you lose your email access.
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From SKY to BT Infinity

Hi all,
I am currently fully with SKY Broadband / Phone Line / TV.
I am planning to go to BT Infinity ASAP (can signup today now)
Whats the best way to do this?
Do I need to cancel my broadband and telephone with SKY first or just order via BT? (dont want too much downtime with internet)
How long does it normally take from ordering to getting it? (Im on hols for 2 weeks at end of month so dont wanna book and not be available )
Thanks

@tommybobbins
Thanks for your detailed reply.
I will differ with everything you said "because" I still got my Sky BB (for anytime+) and I tried on that same things same time (while BT failed to deliver) without any issue or slow speeds...
If anyone want proof I can do a quick round again with those things and can show you the difference.
Regarding Adobe and Drivers servers can't handle requested during peak time.... I must say (no disrespect) you are completely wrong. I work in a huge bank and face issues like that every day and I know what I am talking about.
About VOIP I am using sipgate (part work related) too many disconnections delays etc. So I had to switch back to other BB
OR may be I am the unlucky one who's connection not working as it should be....
PS: I am also not working for SKY or any other ISP, it is just my personal experience and I don't want to start any long ping pong msg's pls

From SKY BB to BT Infinity

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