Future of SAP CRM

Hello Friends,
I need a very sincere advice with the help of this forum and would really appreciate the SAP folks to open-up and provide your best futuristic and honest suggestion
My Background
I have a total of 7.5 years of experience that includes 6 years of SAP presales support activity. Now when I say presales as you all know it stars from LEAD QUALIFICATION and ends to LEAD CONVERSION and the capacity of work that is involved between these two word is enormous. So far my professional career got totally engrossed into RFPs, RFIs, RFQs proposal preparation, SOW preparation, estimation, client presentation, case study, defining GTM strategy, coordination between different teams (Infra, COE, Sales, Legal.....). Though this role has given me lots of knowledge on the domain (manufacturing, retail, utility, consumer goods...) as well as SAP (ECC, SRM, SCM, CRM, BI/BW.....) but what I think if I can combine my current experience (I call it as domain) with real time project experience in some module of SAP; then it will add more value and wattage to my CV as well as my future career path.
My Thoughts
I am sure there are many professionals like me who have chosen this kind of path for his/her career, but the biggest question comes WHERE ARE WE HEADING TO!!!!!!! --a sales professional, or Bid manager or an account manager there on to practice heads and so on. The answers is yes these could be an option but to be a good solution architect or AM/BM in SAP space i think it is important to be well versed with one of the modules in combination with domain.
Future of SAP
We all know the future of SAP is heading from CAPEX to OPEX market which mean CLOUD is / going to be HOT CAKE for its customer, then comes some of the emerging technology like CLOUD COMPUTING, HANA, Mobility SucessFactors, HADOOP etc. I am sure people will agree that in every human the wisdom teeth comes only after certain age but that doesn't conclude with the downfall of all other 32 teeth and in my opinion so is SAP. With these emerging technologies the backbone of SAP R/3 will continue to exist.
My Questions
The next important aspect comes what combination of modules should a professional like me choose to gain project experience and what is its future/milestone because these days we have been hearing a lot of new technology within SAP space. Please suggest from the below list which I thought could be the probable options
SAP CRM Functional
SAP SD
SAP SD+CRM
SAP SCM (APO, DP, SNP, GATP, PPDS)
SAP IS Retail
Please share your thoughts and suggestion and I am sure it will definitely add value in my decision. I appreciate your thoughts in anticipation
Regards
Shekar

Hi Sridhar,
I don't this is the right place to discuss these doubts. Please find below link to get detail info to get your query. I would request please close the thread afterwards:-) as it is showning in highlighted list. You please inroll below courses then defintily will find out your answer. have a good day.
https://open.sap.com/courses/s4h1http:// SAP HANA
https://open.sap.com/courses/hana3 SAP HANA development
Thanks,
Prem

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Advice on SAP CRM

Hi Experts,
I am working on SAP ABAP, is it good to learn SAP CRM for future career, basically i am Graduate in Maths & Chemical engg.; working on ABAP for the last 3 years, i am very much interested to switchover to new SAP areas. I am doing my M.B.A(Part time course) and i have couple of years of experience in PHP/MYSQL before i was SAP consultant.
Please suggest is it fine to me in future & let me know future of SAP CRM.
Thanks in advance.
REgards.
Vishnu.

Hi Vishnu,
You have good experience in ABAP .you did not mention in which areas you are comfortable with Like SD or MM .if you want to be an techno functional expertise you can always think of having good knowledge in one of the areas you work with .
As you are looking for the career in CRM just go through this.
CRM deals with Customers .
Customer Relationship Management has become a crucial factor for the success
of a business. The customer is of central importance to the company and its
business processes.
The goal of CRM is to establish, retain and improve long-term relationships with
customers.
Traditional direct sales is characterized by decentralized information on customers.
In some cases, only one employee has knowledge of the customer and contact
information.
This information is not typically used collectively within the organization.
If information is forwarded, it is often limited and incorrect. Employee
fluctuations mean that valuable customer information is often lost.
Every employee who requires information on customer contacts can now use
CRM to obtain immediate access to all contact information.
By analyzing information, a company obtains broad knowledge of customers.
This enables a company to improve the services they offer, process inquiries more
quickly, develop relationships and promote stronger customer loyalty.
The mySAP CRM solution supports marketing, sales/distribution, and service
processes across all contact channels and supplies accurate analyses that can be
used for decision-making purposes.
mySAP CRM is a best-of-breed solution that allows you to optimize customer
relations across all phases, from customer acquisition through sales via all
available distribution and interaction channels to customer service.
mySAP CRM is based on the SAP NetWeaver technology platform, which means
that it can be seamlessly integrated into your existing IT landscape right from
the start.
Sail

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Hi,
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Hello all
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Hi Anne,
Hope you have done the following settings -
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You have created a product model (SAP CRM), or replicated a knowledge base with the configuration master data from SAP ERP to SAP CRM
These are mentioned in the below link -
Product Configuration with the Configuration Engine in SAP CRM - SAP Library
Hope this will be useful.
Thanks and Regards
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Dear all,
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Hi Feng
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I wish you all the best and hope this helps.
Regds,
Raghu

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Hi SAP Experts,
I have come up with one issue as follows:
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Thanks in advance.
Best Regards
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Hi Succhi,
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Kind regards,
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Integrate SAP DMS with SAP CRM

Hi Experts.
I'm currently performing an analysis to evaluate if SAP CRM and DMS are the ideal tools to replace a legacy system which has workflow and document management capabilities.
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Message was edited by: Joaquim Fonseca

Dear AP,
Thanks for Ur reply.
Let me brief U my scenario. ECC 6.0 & CRM 2007 are in place but not the content server. I'm using SAP default DMS data base to check-in the originals through DMS.
Now I want to give a link of the DIR created in ECC DMS to CRM object for Example Opportunity ---> Attachments Tab.
When I do the search using document type in attachment tab I'm getting a message No documents found.
Plz guide me how to integrate DMS with CRM. Plz let me know if any other config to be done.
Rgds,
Sukan

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Hi All,
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I got an answer from SAP Support:
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SAP CRM Scope n Growth

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I am SAP-ISU Consultant with 5 years of work experience and before coming to SAP, i had domain experience in SD for 3 years. Now the growth and scope for ISU is getting stagnated, i would like to move on from ISU to CRM in order to en cash upon my domain experience. Could you please let me know the future scope and growth for SAP CRM module? Which are the important needs learn in order to have good career. Thanks
With Regards,
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Hi Patil
If you are already working in SAP-ISU do you have other colleagues or your company to discuss learning and transition opportunities.
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I would like to know the role played by the SAP CRM functional. What is the scope of this role in future.

Greetings,
Firstly, fantastic work that you are carrying on in the forum.
Secondly, I would appreciate if you could advise me my next step.
I have close 11+ years of experience in
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Development, Marketing, Market R&D, Client Servicing
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dear business experts,
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Hi Srinivas,
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Regards
PK

[APD]: How to transfer data to SAP CRM?.

Dear Expert,
1. Do you know how to transfer data for APD to SAP CRM ??
2. The one that i know that we can transfer attribute of Business Partner (0BPARTNER) to CRM.
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Many thanks all for your attention,
Best regards,
Niel.

Hi,
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Yes you are correct.

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Btw, do i make tables throught this t-code either in BW System & CRM System ?
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a) correct
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b)by project name you mean the project you assign to the TR's????
then it depends upon your system.SInce these are two different systems therfore you should create two different projects in the two systems and assign the projects accordingly.
c) correct
An for others,
i made project in EEWB then i choose the business object is ADS (Analytical Data Storage) .. => Do i correct in choosing the business object there?
yes.
Yes this is I think a bug.I faced the same issue many times ... what you can do is try to deselect all the key figures and again select the keys.....this will help sometimes....after trying 2-3 times I think you will learn a way to come out of it:)
In future need my help ...you are welcome.
Thanks

Tool StarTree from BusinessObjects / Inxight to visualize SAP-CRM Relations

Hi community,
I am very much interessted in the tool StarTree to visualize SAP-CRM relationships between business partners and contact persons. Unfortunately I only found the following description of its features:
http://wiki.sdn.sap.com/wiki/display/EmTech/StarTree+examples
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Many thanks for your support!
Kind regards,
Stefan Hellriegel
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Thanks Eric,
The statement from the Roadmap and the Faq are politically correct,SAP says they will stop the future develoment or would be limited ,its like reading between the lines in particular this quote
"Projects requiring an Excel OLAP Integration should be carried out with BEx Analyzer 7.0. The tool is safe for 8+ years, and customers will be able to upgrade to Pioneer Excel. "
Hope it Helps
Chetan
@CP..

Need help in getting information/training material for SAP CRM (Functional)

Hello,
I am a SD Consultant.
I want to learn SAP CRM (Functional) on my own without going to any training institute or some thing.
Therefore, can anyone help me in forwarding the link(s) or document(s) with which I can learn about SAP CRM (Functional).
I want information/training material regarding SAP CRM 7.0 (on system/software working, not the general information, for example- why CRM, where CRM, etc)
For example, about org data, org structure, possible scenarios, etc.
Thanks in advance for spending your valuable time for me.
Regards,
T. Chaitanya
<<Moderator Message: Sorry, can't do. Search!>>
Message was edited by: kishan P

Hi Chaitanya,
Since You are already a SD Consultant, We assume you are very much familliar with SAP and for you CRM will also be not a big Deal.
Customer Relationships Management (CRM) is a model for managing any Organization's interaction with current and future customers. It involves technology to organize, automate and synchronize SALES, SERVICES(postsales) AND MARKETING(presales).
First of all you need to get SAP CRM installed in your system and then you need to get command over Account and Contact Management (Business Partner). The same can be learned using WebUI or GUI. From GUI the transaction launcher is WUI then web page opens up enter your credentials and select Role - Salespro. Open the Account and Contact section and do some R&D and you can learn. But in GUI you need to go to SPRO -> IMG -> Cross Application Components -> SAP Business Partner -> Business Partner -> Basic Settings -> Number Ranges & Groupings -> Define Number Ranges. Here you have defined number range then you need to assign to some group created from SPRO same way. And Finally maintain Business Partner using Tcode - BP.
Then You Learn Organizational Management which allows us to map our marketing, sales, service structure maintaining company's structure including the position and Employees in an Application and assign specific attributes to the otganizational units.
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Just Go ahead and with some more R&D in the system and taking of F1 Help of SAP Documentation I think you can easily learn SAP CRM.
Regards,
Piyush

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Thanks you in previous!

Hi Magge,
I used 4 diff. building block to work with SAP CRM 2007 and BI 7.0 Activation Steps. Please note that BASIS, CRM & BI team members has to do their respective activities mentioned as per the building blocks to make CRM <> BI reports visible in CRM....
Following is the building block library and the building blocks I used:
http://help.sap.com/bp_crmv12007/CRM_DE/HTML/index.htm
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I hope this will solve your problem - if yes, close this link and award the points....
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Peter J.

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