Gamers Club Unlocked Renewal not Working

I recently renewed my Gamers Club Unlocked and have been trouble getting my additional two years added to my current experation date. I've called best buy multiple times (3-4 times within the past 3 weeks) and have been told to wait 24-72hrs to see changes made. Instead of getting two years added to my experation date I got 2 years subtracted to my date. My orginall expiration date was 2017 and now its listed as 2015 with my renewal it should be 2019. Any one else have any trouble with their renewal processes? So far it seems like I spent $60 dollars for nothing as I'm not getting any changes made to my account.

Hello kittymeow,
Thank you for your continued interest in Gamers Club Unlocked (GCU)! There’s no better time to renew your benefits than when Best Buy puts GCU on promotion and I’m happy to hear you were able to take advantage of our recent GCU pricing. However, I do apologize as it sounds like there may be some confusion around when your benefits should expire and the dates that are currently reflecting in regards to the expiration.
enuf has hit the nail on the head here. Your GCU expiration date reflecting incorrectly is a known issue and our My Best Buy team has been working to resolve this. To further mirror what enuf said, the GCU expiration dates reflecting incorrectly should be resolved well before your benefits would ever expire, so please don’t let it be too much of a cause for concern!
I appreciate you sharing your feedback and with us here on the forums. If you have any further questions or concerns, please don’t hesitate to let us know.
Best regards,
Brian|Senior Social Media Specialist | Best Buy® Corporate
 Private Message

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  • Gamers Club Unlocked Renewal Coupon Requests

    Update 4/8/14
    As of 4/6/14 our newest coupons are also expired.  No additional extensions will be offered.  My Best Buy Gamers Club Unlocked can be purchased at your local Best Buy store for the current sales price.  Please watch your associated email address or www.my.BestBuy.com for any offers or promotions.
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    We have some exciting news for anyone who had been eligible for an Unlocked renewal coupon but were unable to use one.  We have been provided with an extended opportunity to send a coupon to eligible members!
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    Mike|Social Media Specialist | Best Buy® Corporate
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    Hey Mike,
    Is this still for the $30 GCU? My coupon got screwed up at a BB store before the 10th on that promotion and I've been trying to get a new coupon.
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  • Issue with Gamers Club Unlocked renewal

    I took advantage of a current promotion to get 2 years of Gamers Club Unlocked for free. My receipt shows the GCU unlocked sku and then shows that the price was adjusted to $0.00 automatically.
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  • Gamers club unlocked just stopped working.

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    Sincerely, 
    Tasha|Social Media Specialist | Best Buy® Corporate
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  • Gamers Club Unlocked Renewal Question

    Hi Matt, I've been a Gamers Club Unlocked Member since the program started in September of 2011, as well as a pretty consistent Premier Silver( which has now become Elite P'us) member. My Gamer's Club Unlocked membership expires on the 14th of next month, & I was wondering how should I proceed in keeping my membership? Your advise is greatly appreciated. Thanks, Mark

    Good afternoon MTSongy,
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    My Best Buy™ Gamers Club Unlocked Enhancements
    Thank you for posting to the forum.
    Derek|Social Media Specialist | Best Buy® Corporate
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  • How to get gamers club unlocked discount online

    Guys, I cant seem to get the discount online for gcu. it works in store. I messaged two mods but since they may be attending to other messages or forums, I am posting it here. There are some games on sale i want now. Please help. Thanks.

    Hello coolestdudeeva,
    The Gamers Club Unlocked benefits should work online and at the store.  I was able to locate your membership and it appears to be active in our system.    
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    If you're still unable to get the bonuses, please send me a private message by clicking the blue box at the end of my signature with your My Best Buy Member ID. 
     

  • Gamer's Club Unlocked Status not showing up online

    Good afternoon,
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  • Does gamers club unlocked work on disney infinity characters​?

    I bought two disney infinity figure for 9.99 each and thought gcu works with infinity figures but it didn't come off the total. The employee told me it doesn't work with infinity figures he thinks. I swear it came off before when I bought some last time. Does it work with disney infinity or not? Thanks in advance.

    Hello bamboo313rd,
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    I'm sending you a private message.  Make sure you’re logged in, and click on the envelope icon on the upper right-hand corner of the page to check your forum inbox.
    Thank you again for reaching out to us and I look forward to heari​ng from you.  
    Blake|Social Media Specialist | Best Buy® Corporate
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  • Gamers Unlocked discount not working

    Hi, Went yesterday to a best buy store to buy 2 copies of pokemon x. The gamers unlocked discount could not be applied to the games. The customer service rep manually added unlocked but, discount still would not work on the games. Was told to either call in or contact online.

    Hi funco,
    Thanks for being a Gamers' Club Unlocked member and grats on your recent purchase! I haven't played a Pokémon game myself in ages, but all the recent talk about mega evolutions has me wondering what I've been missing.
    It's my understanding that the 20% GCU discount on brand-new video game software should be valid in conjunction with other offers, including the Buy One, Get One promotion listed in this week's ad. If they do not stack automatically though, in-store associates should know the necessary steps to make sure customers receive both savings. Our apologies if this did not occur during your recent visit!
    I've sent you some information, so please make sure to check your private messages when you can. To check your PMs, simply sign into the forum and then click on the letter icon in the upper right-hand corner of the page.
    Aaron|Social Media Specialist | Best Buy® Corporate
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  • Gamers Club Unlocked - Not showing up as activated

    I preordered several Disney Infinity items back on 7/21 along with a My Gamers Club Unlocked card.  The 20% discount was applied to everything in my order.  The card itself came directly to my house a couple of days later.  I took the card to my local Best Buy store to have it activated.  Like many others on this message board, the cashiers were confused and had to call over a manager.  They apparently activated it, but it then charged me $30 again...they processed that as a store discount.  The manager basically said she didn't have time to figure it all out so she was just processing it as a store credit.  They did ask me for My Best Buy membership information so I figured it was all set.  That was on August 1st.  I still can't see the card on my online account.  I am looking to preorder several other games, but won't until this problem is resolved.  I requested help via email and was just directed to call an 800 number.   Any help would be appreciated.  I saw where several people on this message board had the store ring up a game when the card was activated, but no one did for me in the store.  I figured it was working when the discount was applied to my online order.  Thanks in advance for the help. rumrunner25

    Hello rumrunner25,
    There seems to be an issue with the stores process and how it's communicated.  I'm really sorry for the inconvenience you've experienced with getting your Gamers Club Unlocked membership activated.   
    The stores management team should be able to resolve this issue and I personally apologize for the manager’s behavior.  We never want our customers to feel this way.  
    It does appear that you were given the wrong card.  I'd advise you to return to the store and have them attempt to activate it again.  Make sure that they add your My Best Buy account information to the transaction and ring-up a new game purchase before leaving the store.  
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    I'm sorry again for all the trouble and please keep me the loop on how it goes.  I look forward to hearing from you.  

  • Gamers Club Unlocked not added to purchase of PS4

    I purchased a ps4 last week, preordered destiny, and bought infamous second son. This week I see that infamous is 20 dollars cheaper and now with every ps4 purchase you get gamers club unlocked for free. So as awesome as this is I went into best buy to have them return the purchase and re ring it back up. I got Second son for 40 dollars but then noticed on the reciept when I got home that the gamers club sku was the 3312234 which appears to be the free gamers club. I asked the cashier at the counter and she assured me this was the only option she had to scan. i even looked around the store for a gamers club unlocked card or something to give to her. There was not anything around the registers or anywhere in the gaming department. So I agreed with her that it must have worked. Now that I am home and reading the forums I have a feeling that i have the free account and not the gamers club unlocked like i should have gotten. I really do not want to go back to the store as they will have to return it a third time. Is there any way to rectify this? I have called best buy corporate and been hung up on three times and finally someone gave me the number 18006783643 which is out of service. I want this to apply asap so i can apply to my destiny preorder tomorrow. Thanks. 
    Solved!
    Go to Solution.

    Hey jeffman1452,
    I just wanted to jump in here quick and thank you for purchasing your PS4 at Best Buy! While it’s unfortunate to hear of your initial experience with the free Gamers Club Unlocked (GCU) promotion, I’m very happy to hear that you were able to get it resolved. A little bit of savings certainly doesn’t hurt either!
    Using your email address on file for the forums, I’ve located the new receipt for your purchase. I wanted to look into this to determine which store it was that you visited. I’ve documented your concerns here at the Best Buy Corporate Campus and I will be making them visible to the leadership team at that Best Buy location. Our associates should be privy to our current promotions and I apologize as it seems that may not have been the case for you.
    Thanks for posting and please let us know if you needed any further assistance!
    Cheers,
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • [Petition] Gamers Club Unlocked 20% off not on digital purchases.

    Hi, Matt, Mike, Kyle and all the other awesome BBY people out there helping and making a TRUE difference when it comes to customer service.
    Today I wish to bring a concern about the great and awesome 20% off discount included with the new Gamers Club Unlocked membership. As an avid gamer for nearly my whole life from my first visit to the arcade to being impressed by Resogun at 30 years old, gaming is a very important part of my life and the 20% off discount makes it even better.
    There is only one gripe I have about it, and I'm sure thousands around the nation feel the same way, and other won't care. But for me, the next generation brings about the proper advent of digital distribution of games. And I love having the convenience of not needing to switch discs between games which especially comes in handy when using the Remote Play feature on the PS4 with the Vita. But the discount only applies to disc based games, not digital.
    I know that price adjustments on digital games if sold in store is doable. I recently had Best Buy price match Amazon/Walmart who had Killzone Shadow Fall on sale both digital and retail copies for 48.99 which happens to be the cost for GCU members if we use our 20% off discount. I want to petition for Best Buy to update their policy and allow GCU 20% off discount to be applicable to digital purchases too. This would be an invaluable addition to end the benefit of the 20% GCU discount not applying to gamers such as myself.

    Hello Amirnawaz786,
    Thank you for writing in, and thank you for being a My Best Buy Gamers Club Unlocked member.  We appreciate your passion and desire to share your feedback with us.  
    As Enuf has mentioned, we have a place on our forum dedicated to hearing our customers' recommendations.  That place is called IdeaX, and we want to hear from you.  
    In this case the idea has already been presented, so adding your voice to that conversation is greatly appreciated.  In other instances you can definitely start a new thread and let your voice be heard.
    Hit the link below to check it out.
    IdeaX
    Thanks again,
    Mike|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Gamers Club Unlocked Not Activated

    I purchased a membership online last week and went to my local Best Buy on Sunday to activate my membership. I was told to wait up until 24 hours for it to update online but it has been over 48 hours now and I am still unable to use the discount on any game. Can someone help me with this please?

    Hi there fothman22,
    Buying and activating a Gamers Club Unlocked membership should be a simple process, and I’m truly sorry to hear you ran into such issues with activation. Typically, this is a situation that must be resolved in store as we don’t have a remote way of activating the Gamers Club Unlocked membership.
    Using the information you registered with the forum, I was able to locate the initial order of the Gamers Club Unlocked membership as well as the transaction rang in the store. I was also able to review your My Best Buy membership and see that the Gamers Club Unlocked membership is reflected on our end. Are you still not seeing it on yours?
    Sincerely, 

  • Gamers Club Unlock 20% discount not showing up at checkout

    I have gamers club unlocked. It was activated yesterday in the store, yet whenever I go to purchase a game the 20% is not showing up. I cant even check to see if the GCU is linked to my online account. Hopefully someone can resolve this for me.

    Hello victorsvaliant,
    Welcome to the forum, and congrats on becoming Unlocked!
    I looked over your account using the email address you registered with the forum, and I believe that I can explain why the 20% discount is not reflected in your online shopping cart.  Your BestBuy.com and My Best Buy™ accounts would need to be linked in-order for the discount to apply.  It actually looks like you may have three active My Best Buy™ accounts, which could also be contributing to the issue.
    With that being said, I would suggest that we merge your accounts and then link that primary account to your BestBuy.com account.  That should then allow you to utilize the 20% discount on BestBuy.com.  To gather some additional information and further discuss a merge with you, I will be sending you a private message.  You can check your private messages by logging into the forum and clicking on the yellow envelope at the top.
    Merging My Best Buy™ Accounts
    Thank you for posting
    Derek|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Re: Gamers Club Unlocked Not Activated...Help!

    MIke, I am having an identical issue.  Bought the Gamers Club on 7/10 as part of an online order and activated it in store on 7/28.  When I tried ordering online today it is not showing the discount and I also I never recieveed the welcome coupons vis email. After spending WAY too long on the phone with someone and getting nowhere(although he told me that he checked with someone who confirmed it was activated in the system) I came upon this post. Thanks in advance for any assistance. P.S. Why do they mail the card out and make you come in to activate instaed of just adding it to the account when it is purchased online...It's 2015 after all.  Mike

    Hello Pdiddily,
    Thank you for your interest in joining the Gamers Club Unlocked program!  I'm really sorry for the hassle you've experienced.  I know how I would feel being told one thing and then not getting the benefits I've purchased.  
    I'd advise you to bring the card back to your local store.  They'll need to activate the card and make sure that they process a transaction for a new video game to see the benefits added.  If they're unable to attach the membership to your My Best Buy account, then they'll need to exchange the card at the store.  
    I apologize again for the inconvenience and please keep me in the loop on how it goes at the store.  

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