Games and Data Charges

Does playing Candy Crush, the free app in Google Play, consume our data usage? Thx. LGG2_Gal
Edited to start new discussion.
Message was edited by: Admin Moderator

My data usage graphic on my tablet indicates that approximately 9 MB of data was transferred by Candy Crush Saga through the web over the last month. It's not nearly as high as other applications installed I use, but it is a data transfer nonetheless.

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ITunes. After installing new software, what does "restore iPod" mean? Does it mean to restore all games and data to the new software or does it mean to "undo" the software update?

iTunes. After backing iPod to computer and installing new software, what does "restore iPod" mean? Does it mean to restore all games and data to the new software or does it mean to "undo" the software update?

You can restore your iPod to "New" which will erase every thing and install fresh iOS software or you can restore to a particular backup that you have previously created. In this case, your iPod Apps & data will appear as per the backup. Note that some content is not in a backup and will need to be synced back to the iPad from the iTunes music library or from, for example, the iPhoto photo library.

I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

I purchased 2 Items on HR Battle 3D and it charged my credit card, when I have over $25.00 on my account with itunes. please tell me why that is??

1)Did you get a receipt via email for the our hase (my came through almost instantly) - if so there is a link on the email to "report a problem"
Or 2) Call apple (you might want to check first whether the charge went thru with your card company)

HT3702 I downloaded coins for my bejeweled blitz game and was charged for them by Apple, but never received them. What should I do.

On Friday, I purchased and tried to download coins for my bejewled blitz game. I was charged on my credit card, but I never received the coins.

On friday I purchaed coins for my bejewled blitz game. I was charged on my credit card for two purchases rcpt. no. 172035410830 + 210035412050. I only received coins for one receipt. please credit my account for one of the receipts.

Sprint Overdrive and data charges

I recently purchased a Sprint Overdrive to replace a Sprint air card. My intent was to provide wireless access for my children, for whom I had purchased an Apple MacBook and NetBook (purchased at Best Buy along with Overdrive). Today I got my Sprint bill and had a $500.00 (yes that is five hundred) dollar charge for overage charges data services on the Overdrive. I immediately called Sprint and they said that I had an unlimited plan and that there was nothing in my account notes regarding a change in my service (Other than the fact that I was now utilizing an Overdrive). I was told that because I had purchased the Overdrive at BestBuy, they would have to resolve the additional charges. Sprint explained that I should have been told that the Overdrive in the 3G useage is limited to 5G and that BestBuy should have discussed/informed me about this. I, in fact, never was told anything about any additional charges because, as we discussed, I was keeping the same useage plan. I was also told that BestBuy would have to resolve the SPrint additonal fees, to which I replied HOW? So now my question, how do I ge this issue resolved.

The term "unlimited" is used a lot in the mobile phone and mobile broadband business. In reality, the only true "unlimited" plan is a Sprint 4G aircard when connected to a 4G Sprint network. All other phones/aircards/services are limited to 5GB per month. These terms are stated on the contract, product listings and service offerings. Best Buy, unfortunately, has no control over Sprint's billing and would not be able to credit your account in anyway. Your best option would be to speak with a local Sprint store and explain that you upgraded your aircard to a mobile hotspot and were unaware of a data limit. They may be able to work with you on the charges if you present you case in a polite manner. I remember when I first added texting to my phone and was told I had unlimited when, in fact, the sales rep forgot to add it to my account. My local Verizon Store manager credited over $900 in texting overages for me.
Adam
Best Buy Community - Retail, Americas
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*Remember to mark your questions solved and click the star under the user's name to show your thanks!

HT201269 I want to transfer games and data and info to do iPad help

I am having trouble transferring game data to new iPad games transfer but progress in the games do not

How to Transfer Everything from an Old iPad to New iPad
http://osxdaily.com/2012/03/16/transfer-old-ipad-to-new-ipad/
 Cheers, Tom

I purchase something for a game and it charged my credit card but didn't download

How can I recieve what I purchase with my card and has been charged for

Hi Effie Bilal,
Thanks for using Apple Support Communities. If you did not receive an in-app purchase, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

Using Skype and Data Charges

Does using Skype use MBs against data plan? I went to use for first time and had to turn off WI FI for it to work and switched to 3g when I used it

roachman55 wrote:
Does using Skype use MBs against data plan? I went to use for first time and had to turn off WI FI for it to work and switched to 3g when I used it
Yes, data used over 3G counts as data against your allowance.

Bluetooth connectivity for game and data exchange

Hello everyone.
I am new in iphone development. I want to make an iphone game for two players. Is it possible in 3G iphone. How will i send data to each devices simultaneously.
Thanks to all.....

ok search for car with the phone again or try use the new paired device option
Message Edited by jimmyireland on 31-May-2009 03:32 AM
If i have helped at all a click on the white star below would be nice thanks.
Now using the Lumia 1520

HT1391 I purchased a game and it charged my credit card but it didn't download it

I tried to purchase a game on my ipad it said my credit card was declined but when I call my card it had charged me for it. What do I do or who csn I call to get my game or my money back

Hi Effie Bilal,
Thanks for using Apple Support Communities. If you did not receive an in-app purchase, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

HT4314 If you use Game Center does it use data charges on your bill?

Can someone tell me if you are playing games on Game Center does it charge on your account as data charges?

This weekend, the AT&T tower near our home failed. We had no AT&T cell service whatsoever. During this time, our home WiFi was always running at 100%. No iMessage would go through, nor could any iMessage be received. Both my and my wife's iPhone 4S were connected to the home WiFi and were used with it. Two things did not work: cell service and iMessage.
I think that iMessage seems to rely on the phone data plan, or at least the cell service must be in range to use it.

Why itunes store charge on my credit card when I download free game. and how I can talk to the person.

Dear iTunes support,
             I have a question, why itunes store charge me afterI download free game for my kid. Game it's said FREE Game. then my daughter 4 years old played the day after that I got email from itune store charge on my credit card. It was happen 4 times already and cause alot of money too. I will not pay all this bills. I'm so upset why Apple let it happen to customer, that is look like all game sneaky to get money from people especially my daughter 4 years old she can't read you will charge money on that game?, I'm a mother who download Free Game and I didn't play attention while she playing. So the receipt I want refund money back from your company.
receipt no.173020047946 amount $72.95       date 06/19/11
receipt no.124018257710 amount $58.94       date 04/25/11
                  totall I want my refund back is $131.89
That two bills I need my money back to my credit card.
Thank you.

You are NOT addressing Apple here at all.
We are all itunes users like you.
There is no phone number to call.
You let your daughter play with your iphone and continue to buy and you think it is somehow Apples fault?
You can set the restrictions that will stop anyone from making these purchases. You have obviously failed to do this. This is your fault. Not Apples.

My phone was working well. i installed some free games and after 2 days u guyz charged me $34 from my debit card. and now i can install any free apps, they keep asking to put my billing info for those. please this is urgent. i want my money back.

hello sir/madam
this is a very urgent and important question. i nedd your assinstance.
i have iphone 3g. i was working well. about 2 months earlier i bought an app of $2.99. after then every thing was okay. but last week i installed some free games and 2 days later itunes send me a reciept via email and you guyz charged me $34. now whenever i try to install free apps they want my billing info. please i need your help and want those money back.
$34 for free games , i will show u the reciept. if its not possible to get the money back i will forced to take proper action.
thank you sir /madam.

The games might be free but I think you've clicked In-App purchase which cost money. You are warned before you accept the In-App purchase. You not that young and you can read so take action if you must. It's your own fault and all purchases are final. Good luck.

Mexico Roaming Data Charges and MiFi Hotspot Wireless

Hi,
I've been a Verizon customer for many years. I've used their PC Card and the unlimited data plan for my computer. I often travel near the border, Detroit, MI ... Niagara Falls, NY ... Laredo, TX ... Del Rio, TX ... El Paso, TX ... Nogales, AZ ... Calexico, CA ... San Diego, CA ... often. In the VZAccess Manager, the software used by the computer to connect, I have roaming disabled. Recently I upgraded to the MiFi and love the ability to have my laptop and my wife's connected at the same time. Recently near the Mexico border, the first time since having the MiFi, I checked my online Verizon usage and didn't see any mention of Mexico. There's nothing in any user manual about how to disable roaming specific to the MiFi, so I took that to mean that since the VZAccess Manager's settings controlled the MiFi while connected via USB, the settings also applied while wireless. They don't. I have since logged into the MiFi itself the way you would any WiFi router and there are no settings for roaming. I called Customer Service. They said there is no way to disable roaming when using it as a wireless hotspot ... and for me to "remember" to connect to just one computer with the USB cable. I intend to do that, but some people do forget ... traveling in an RV through El Paso ... just driving through ... you're close to the border. Be sure and remember to change your habits and stop using the MiFi as a wireless hotspot. I have charges for roaming in Mexico when I did not go to Mexico ... and did not know I was roaming.
My billing cycle isn't for two more days. They couldn't assure me today that all charges would be reversed ... not until the billing cycle. I would certainly hope they reverse all charges ... even if in the hundreds ... and they ought to have better safeguards rather than charge you for roaming in Mexico when you're not in Mexico. There should be a pop-up, a warning, something a user has to do to authorize the connection ... when you're not even in Mexico, but instead you are in a US city with a strong Verizon signal. If it already has a good US signal, why would it switch to a roaming signal anyway, even if that roaming signal is slightly stronger? Why roam if a strong "home" signal is available anyway?
I haven't been told that all my charges will be reversed ..., but at least I can alert you, if you use the MiFi as a HotSpot, it could switch to roaming even if you have a strong "home" signal and even if you have not crossed the US border. There is no way to stop this when using it as a HotSpot ... and you are not alerted at all unless you notice the light ... and have been told that a solid blue means roaming ... and you "remember" to check. I never noticed the blue light ... can only assume since the manual says so, that the light was blue at some point. But I never noticed it. I know now that light should be checked ... and I know now that the USB connection should be used anytime close to the border. I know that now. But people do forget. There should be some safeguard. VZAccess Manager has the ability to disable roaming and then you don't need to remember. The MiFi should should also have that ability. And actually, they shouldn't allow roaming when a home signal is available ... and even if you have roaming enabled and you cross a border, there should be a pop-up, flag, or alert of some kind where the user has to authorize the connection.
Hope this helps someone avoid this. And I hope they reverse all the charges ... even if in the hundreds.
Thank you,
Tony McCanless

Yep, I've been charged for it. They still claim that with roaming turned off, apps will bypass this and use data anyway.
"Some data applications and data functions including email updates will
still work in the background even if the iPhone data roaming is switched
off but not in direct physical use by you and this data roaming usage
would appear as it is working on the device without any warning.
The device could be using data that you don't necessarily know is being
used, for example, embedded rich content in emails can generate
significant volumes of data both ways. The email application is a likely
source of most of that data usage."
So it would seem that the "data roaming off" facility is a bit misleading, as it's not actually turning data roaming off. Apparently.
Thanks for the info Meg.

Second s5 update has made wifi and data run simutaniously, being charged for data only way to turn off Data is to go to settings. I had same issue with my other phone. Recieved two replacement phones the SIM card did not work on replacements took phone ba

Wifi and Data running simultaneously. Data was being charged to my account even though I was on WIFI. No one can fix the issue. I have wasted 8 hours of my life and went and returned my phone and got a new one yet after the last update I now have WIFI and Data showing that they are running simultaneously. I have looked at numerous message boards and turned off Caller ID don't have Volte on my phone but do get an error with Visual Voice Mail. I don't want any of these services, you are not helping your customers Verizon or Samsung with forcing us to update. I tried not to update my NEW phone that I had to get from Costco because of this exact same stupid issue happen on my last one. But every time I said NO to update the next time I did anything on the phone the UPDATE would pop up again. I would say NO it would come back. I was doing a text and it came up and I hit update not wanting to and then my phone began updating on a low battery. I had to rush to put on charge and then my WIFI and Data came back on together with arrows on all going up and down. I HATE the lack of support I get from SAMSUNG and VERIZON... Verizon washes their hands and say these are not Updates even though these are the features we have on all our phones like Visual Voice Mail and Volte...

I did look at the Settings/Cellular to check the applications. This is one of the steps I did with the person from Verizon who was an "iPhone Specialist". And he didn't see anything unusual. And I can honestly tell you they have very minimal number of apps on their phones.
When I went to the Apple Store the first time with this problem, they had me update the phones iOS systems to see if this would correct the problem. They were each running older versions but different versions. One son had one update to do and the other had a couple of updates needed. So, the problem started before they were updated and they weren't even on the same update. And nothing changed after we did the updates.
I didn't reboot the router and modem, because I'm not having any other issues with my phone, my husband's phone, our iPad, xbox, PS3, or laptops. Would the wifi only affect their phones?

Games and Data Charges

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