HT1391 I purchased a game and it charged my credit card but it didn't download it

I tried to purchase a game on my ipad it said my credit card was declined but when I call my card it had charged me for it. What do I do or who csn I call to get my game or my money back

Hi Effie Bilal,
Thanks for using Apple Support Communities.  If you did not receive an in-app purchase, you can report this to the iTunes Store:
How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
http://support.apple.com/kb/ht1933
Cheers,
- Ari

Similar Messages

  • I purchase something for a game and it charged my credit card but didn't download

    How can I recieve what I purchase with my card and has been charged for

    Hi Effie Bilal,
    Thanks for using Apple Support Communities.  If you did not receive an in-app purchase, you can report this to the iTunes Store:
    How to report an issue with your iTunes Store, App Store, Mac App Store, or iBookstore purchase
    http://support.apple.com/kb/ht1933
    Cheers,
    - Ari

  • I purchased 2 items on a game and it charged my credit card, it did not use my credits... why is that?

    I purchased 2 Items on HR Battle 3D and it charged my credit card, when I have over $25.00 on my account with itunes. please tell me why that is??

    1)Did you get a receipt via email for the our hase (my came through almost instantly) - if so there is a link on the email to "report a problem"
    Or 2) Call apple (you might want to check first whether the charge went thru with your card company)

  • HT1918 I recently purchased an App store gift card but when I purchased a game it automatically charged my credit card on file without giving me the opportunity to use my gift card.  Can I take my CC number off and just just gift cards on file?

    I recently purchased an App Store gift card - how do I register it with iTunes and the App Store so my purchases will go to it instead of my credit card on file with Apple?

    Click here and ask the iTunes Store staff for assistance.
    (104332)

  • What if my daughter accidentally downloads something and it charges my credit card $99.00, i have deleted the app she installed can I get a refund?

    What if my daughter accidentally downloads something and it charges my credit card $99.00? Can I get a refund? I deleted the app!!

    Further to the other points, what you might want to do is
    - first, make sure your daughter does not know your password, and change it if you suspect she does;
    - second, turn off in-app purchases, and set your iPhone/iPad to require a password on every purchase. See this article:
    http://support.apple.com/kb/HT4213
    Matt

  • Device on order  now  delivery time  3  weeks   and they charged my credit card

    device on order  droid incrediable
      now they are playing  games with delivery time    and they charged my credit card
    this  is not  legal  because of the fair  credit  act
    How  can they get by with this  
    I hope some people read this  BEFORE  they give the credit card number !!!
    Don
    Not its not legal as per guidelines set forth in the Fair Credit Billing Act set into motion by the FTC. While they can reserve the funds they cannot actually bill it until the the merchandise is shipped. A report to your credit card company should be able to resolve this matter.
    reference
    http://www.ftc.gov/bcp/edu/pubs/consumer/credit/cre28.shtm

    Did you read the entire article? I did and I got a completely different take on what the FTC was trying to say. My understanding of the article is that the company can charge your card as soon as a delivery date is given. The company also has the abiity to inform you of any delays in receiving the equipment. It is up to you to accept the delay (i.e. not saying anything) or cancel the order for a full refund. Why would there be a refund if the company had never charged you to begin with, there wouldn't be a refund. What the article IS saying is that you have a legal recourse should you NEVER receive the merchandise or are not notified of any delays. Review chapter 4, section 161, paragraph 3 of the actual act.
    http://www.fdic.gov/regulations/laws/rules/6500-500.html

  • HT1904 I have a charge on my credit card, but I didn't purchase anything on that date. How do I get it off or refunded back to me?

    I have a charge on my credit card, but I didn't purchase anything on that date. How do I get it off or refunded back to me?

    You've checked the purchase history on your account ? You didn't have any pre-orders and/or auto-renewing subscriptions that were due ? If you log into your account on your computer's iTunes via the Store > View Account menu option, you should then see a Purchase History section with a 'see all' link to the right of it. Click on that and you should then see a list of your purchases.
    If you don't recognise the charge, and nobody else has access to your account or devices and may have made it, then try contacting iTunes Support : http://www.apple.com/support/itunes/contact/- click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have been charged by iTunes through my credit card but I didn't buy any application, how can i know iTunes charge me for what?

    I have been charged by iTunes through my credit card but I didn't buy any application, how can i know iTunes charge me for?

    You can check the purchase history on your account via the Store > View Account menu option on your computer's iTunes, though I'm not sure if that shows auto-renewing subscriptions. Have you added or changed your credit card details on your account (when you do then a small temporary store holding charge may be applied to check that the details are correct and valid, which should disappear within a few days) ? If you haven't changed your card details or can't find or don't recognise what the charge is for then you can contact iTunes Support via this page : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I have apple id but in this week i see this error : you must verify your payment info befor you can make purchases. please help me. i have not credit card but i buying apps with gift card. please help me

    i have apple id but in this week i see this error : you must verify your payment info befor you can make purchases. please help me. i have not credit card but i buying apps with gift card. please help me

    Why do you keep making multiple posts with this issue? You have now posted it three times in the last hour and have two different people helping you in two different threads!
    https://discussions.apple.com/message/18606895
    https://discussions.apple.com/message/18606685
    This is bad internet manners.

  • I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

    I have problem with the app purchase. I put the correct information credit card but the system said that is incorrect

    Use this for help from iTunes https://expresslane.apple.com/GetproductgroupList.action. This is where you need to get assistance.

  • I cannot purchase any games that will charge my gift card.  Please help

    I am trying to purchase a game and download and it is not letting me. When it free, it's fine. When I need to pay for it, it does not allow me to get it.  Please help.

    You will need to do as the message says and contact iTunes Support (these are user-to-user forums) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • I purchased an album and it charged me $9.99 but it wasn't available to download.

    How can i get the album downloaded or get my money back?

    Hey nking67,
    Here are the instructions for downloading your purchased music.  I've also included a link if you continue to have issues with this purchase or want a refund.
    Download past purchases - Apple Support
    http://support.apple.com/en-us/HT2519
    Your post doesn't indicate if you are using an iOS device or a computer, so I've highlighted each of the scenarios below.  Click on the link above for complete details.
    Before you begin
    Sign in with the Apple ID that you used for the original purchase. Use these steps to see which Apple ID you used to download an item.
    See if the content is available for redownload. Previously purchased items might not be available if they're no longer on the iTunes Store. If you changed your Apple ID from one country to another, you can’t download items you purchased in a previous country.
    If you're using Family Sharing, you can use these steps to download your family member's content.
    Download previous purchases on your iPhone, iPad, or iPod touch
    Music
    Tap Settings > Music and make sure Show All Music is on.
    Tap the Music app.
    Find the item that you want to download.
    Tap the Download  icon.
    Download previous purchases on Mac or PC 
    Make sure your Mac or PC meets these system requirements:
    iTunes 10.3 or later
    You need iTunes 10.6 or later to download previously purchased movies and TV shows.
    iTunes account in a country where iTunes in the Cloud is available
    iTunes Store
    Open iTunes and go to the iTunes Store.
    Click Purchased in the Quick Links section.
    Select the content type that you want to download (Music, Movies, TV Shows, Apps, or Books).
    Select Not in My Library to view purchased content that isn't on your computer.
    Find the item that you want to download. You can browse using the menu to the left. If you have more than 2,000 songs, you'll see Recent Purchases instead of All Songs or Albums.
    Click the Download  icon next to the item you want to download.
    If an item is already in your library, the Download icon won't appear.
    Get help
    You might find the answer to your question below:
    If your download was interrupted, learn how to resume the download.
    See what to do if you have trouble using an app.
    Make sure your computer is authorized using the Apple ID that you used for the original purchase. 
    Make sure your iPhone, iPad, iPod touch, Apple TV, Mac, or PC is associated with your Apple ID.
    Make sure you’re in a country where iTunes in the Cloud is available.
    If you’re having trouble downloading an item, make sure you can download the item again from iTunes in the Cloud. You might want to sync the content to another device instead.
    If you can't find the item that you purchased in the iTunes Store, report a problem with the item. You can report a problem with a purchase made within the last 90 days.
    If you have a problem with an older purchase, contact iTunes Store support.
    After you download your purchases, back up your iTunes library. Previous purchases might be unavailable if they've been refunded or aren't on the iTunes Store.
    Last Modified: Oct 23, 2014
    I hope this information helps ...
    - Judy

  • HT5035 Redeemed $10 gift card. Then gifted $14.99 album to a friend and it charged my credit card the total and did not use the gift card balance!

    The gift card was supposed to be charged first, then the 4.99 to my credit card. Now I have an unused $10 gift card, which I wanted to get rid of, and got charged $14.99. I want my money back and I want the gift card used instead.

    It's not supposed to. Gifts will always be charged to the credit card; the gift card money is for your use and nobody else's. This includes the purchase of gift cards and certificates, and money used for an iTunes allowance.
    (68007)

  • How can I change my itunes password on my iphone? Someone has hacked my account and is charging my credit card hundreds of dollars. I even cancelled my card and got a new one and they still can access it.

    Someone has hacked my itunes account and charged hundreds of dollars to my credit card. I have cancelled my card twice and they can still do it because I enter the new info into my phone. The credit card company said that I need to change my account password. Does anyone know how to change your password on an iphone?

    I don't have an iPhone but it may be somewhere along the steps for removing card information
    Delete credit card information with iOS - http://bongotbusy.blogspot.com/2011/09/hinthow-to-remove-iphoneipadipad2.html - Settings > Store > Apple ID > View Apple ID > Account > Edit Payment Information > Payment Card > None

  • HT204266 I want to purchase a game us using a iTunes gift card but I seem to lock my account can u please help

    Hi I want to purchase a game using an iTunes gift card can u please help

    What is the issue?
    Pleae explain.

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