Generate new License Request from ELM

Hello everyone,
I am having a problem generating a new License Request from ELM.
It was required to me by Cisco Licensing in order for them to provide me a new License file.
Here are the steps that I made in generating a new License Request from ELM. (See attached file ELMaccess, LR1 & LR2)
I first accessed the ELM under CUCM administration.
Select License tab> Other Fulfillment Options> Generate License Request> Save to my computer
I received a .txt file (lic_req_201.....) and that certain file was the one I sent to Cisco Licensing.
Cisco Licensing replied:
"It is still the same license request that you have here, just regenerated. What is needed is an entirely new and different ELM License request."
I am not really certain for what kind of License Request file that he wanted, or maybe there is a different procedure in doing this?
Can someone help on this?
If I am missing something or if there is another procedure on generating a new License Request kindly guide me.
Thank you so much.
Kind regards,
Art
Network Engineer
Net Pacific Philippines
CCNA R&S
CSCO12379161

Hi mkchandak,
Thank you for your response!
Yes we did, we actually at first generated a license request, submitted it to licensing and they provided us a license file. Now, upon the installation of the license file we received this error message "Insufficient Licenses".
We went back to cisco Licensing, a new engineer assigned to us, provided all the details he requires, our license case was approved by their Product Manager and now he requests for a "Newly Generated License Request".
I followed the same steps in generating a new License Request:
I accessed the ELM under CUCM administration.
Select License tab> Other Fulfillment Options> Generate License Request> Save to my computer
I received a .txt file (lic_req_201.....) and that certain file was the one I sent to Cisco Licensing.
Cisco Licensing replied:
"It is still the same license request that you have here, just regenerated. What is needed is an entirely new and different ELM License request."
So maybe he is referring to something other than the License Request that I have provided.
Maybe there is a different procedure in generating a "fresh and newly generated License Request"
If you know a step-by-step procedure in achieving this, please guide me.
Any help would be greatly appreciated.
Thanks again!
Cheers,
Art
Network Engineer
Net Pacific Philippines
CCNA R&S
CSCO12379161

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