Genius Bar damage macbook

I took my macbook to the genius bar a few days ago and as it returned I noticed deep scratches by my trackpad. How do I go about replacing this? I certainly dont want to pay for apples mistakes and I know it was them because I didnt use the macbook since I went there.
There is alsop Heavy creaking nose on the black bar connecting my macbook to the computer itself. Maybe I should just get a repair now while its stil under warranty.
I am still under my 1 Year Warranty and expect the best service from apple to help get this squared away.
I also want to know if apple will replace my unibody while its under the warranty, It also has 400 charge cycles and is at 80% battery. If I can get these replaced that would be a good addition as well.

Not sure. You buy a New system or anything and you expect it to be assembled and working correctly only to find out it isn't. With that you go back to the place of purchase and or a authorized repair place and ask to have it fixed.
When I get comments like "It's OK" When I clearly know it isn't I demend to have it fixed. I show them, if possible, that other units of the same type are not doing what my unit is.
Whenever I buy anything I go over it with a close inspections. If anything isn't correct I take, or send, it back. I never pick my car up from the shop without first walking all the way around it. I have even asked to have it washed Free of charge for hand marks left on it when I went to pick it up. They were Not there when I brought it in and should not be there when I pick it up.
Big thing is to be polite and calm stating your point and accepting nothing less then it to work like it should.
That may take talking to the manager or Calling Apple right in front of them.
Personally I have not had to deal with Apple for any repairs on my MBP, Yet that is.

Similar Messages

Genius bar, used MacBook pro, and registration

I recently purchased a MacBook Pro 13" 2010 model on craigslist.
It was less than 2 months old, came with receipt and still under AppleCare warranty of course.
I re-registered the device during a clean install of snow leopard and also using the apple.com registration page. I received an email confirming my registration.
I noticed a problem with the display, so I scheduled a genius bar appointment at the nearest Apple Store (Knoxville, about 90 miles from my home). On my way out of town for a trip I went to my appointment in Knoxville on 04/08/2011. The genius was friendly and acknowledged a display defect. He made a work order under warranty. Since I live 90 mes away we decided to ship it to a repair center and have it shipped to my home address. He asked for my shipping and billing addresses and I signed the work authorization.
Here's where it gets really really bad. Last night I decided to check the status of the the repair. I pulled out the copy of the "Genius Bar Work Authorization" and to my horror under "customer information" there was the name and address of the previous owner. The phone number was mine but everything else was his. I called the Knoxville Apple Store and they said I'd have to come in to discuss this face to face. I'm in North Carolina unfortunately. Will be back tomorrow. So I called AppleCare. I spoke with Stephanie who discussed this with me and proceeded to look up the repair order. Sure enough the wrong shipping address was listed. My address was listed under billing address, however. She proceeded to re-register the device's serial # under my info and change the shipping address.
I want to believe her and trust that my MacBook Pro will return to me but I'm uneasy for a number of reasons. When I login under my Apple ID it shows no pending repairs and no MacBook pro under my registered devices on the Express Lane site. I can look it up by entering the repair # and the serial # but it's not tied to my Apple ID.
What should I do? It still says shipment pending.
Should I trust Stephanie that she properly changed the address?
Should I go to the Knoxville Apple Store with my original receipt showing I'm the owner?

I guess I deserve to have this happen because I bought "second-hand." So thanks for that judgement. That's obviously what I came here for.
I appreciate the replies. Just posting to get advice from others who may have similarly experienced problems with Apple and shipping addresses, customer info, etc.
I took your advice and got on the phone. I called the Apple Store in Knoxville and got someone who was more helpful than when I tried yesterday. He looked up the repair number and checked the info. He confirmed that it was incorrect and asked me for my name, address, and email address. He assured me that it was corrected and my MBP wouldn't end up in Texas and lost forever. I'm still a bit nervous, though.

HT201257 Holding down "D" no longer starts Apple Hardware Test! Any idea what's happened and how I fix it? Or do I need to go to the Genius Bar? MacBook Pro with Lion Preinstalled.

I have a MacBook Pro with Lion Preinstalled, so AHT was present on the hard disc and worked when the product was new. One of the first things I did from new was run AHT and it worked fine. But now it doesn't start - instead the machine (eventually) boots into normal OS X.
Holding down "D" no longer starts Apple Hardware Test! Any idea what's happened and how I fix it? Or do I need to go to the Genius Bar?
Software Mac OS X Lion 10.7.3 (11D50b), if it makes any difference.
Any ideas?

Thanks. However, even with an internet connection that doesn't work for me - the machine just (after an extended delay) boots normally. It doesn't download.
Option-D works for an Internet-based AHT. However that only works with an internet connection. It doesn't seem to download it and install it - it needs internet every time.
Any idea how my local copy of AHT disappeared? I haven't repartitioned the drive or knowingly deleted anything. And how do I reinstate it (because if you need AHT your hardware problems may preclude internet access!)?

Apple Genius Bar, fried MacBook Pro HDD?

Hello,
Think my MacBook Pro's HDD has died. It's a replacement I installed myself - does this mean a Genius won't diagnose the problem for me?
I am happy to replace the HDD again, but just wanted to me sure it was th HDD before paying for another.
Thanks,
Joe

joewhite1989 wrote:
does this mean a Genius won't diagnose the problem for me?
I expect so.
just wanted to me sure it was th HDD before paying for another.
(a) Re-install the original one. Test it thoroughly for a couple of days. If it works as per specs, then the replacement drive is the problem. If it comes up with problems, then the problem might be somewhere else (the SATA cable is sometimes the culprit). If the MBP under warranty, take it to Apple Store or AASP for a check.
(b) Install the problem HDD in another computer or in an ext'l enclosure. Test thoroughly. If no problem, then the problem must be with the MBP. See (a).

Apple factory reset at Genius Bar reset my MacBook 07 Mavericks OSX 10.9.2 to Lion 10.7

I scheduled an appointment at the apple store. At the genius bar, my macbook had to have a factory reset. I had Mavericks OSX 10.9.2 but the apple rep suggested i should reset to Lion 10.7. Now I'm having upgrade and installation issues. Now my purchases are not installing or upgrading to. what do i do?
BTW this was my first issue with macbook and I was very pleased with the service at the apple store.
<Edited By Host>

It's poor security to post your serial number and I've asked the Hosts to remove it from this post. If they don't also remove it from your profile you should do so yourself.
Have you upgraded to Mavericks? Those of your purchases which require Mavericks won't download if you are still on Lion.

Genius bar visit with a Macbook Pro with some water damage - question

HI,
Yesterday, I dropped a half of a cup of water and some of it went onto my macbook pro keyboard while it was on. It really didn't look like it was that much, and I did my best to dry it right away. I turned it upside down to get the water out. I turned it off and on again and it would only boot up in safe mode and when I tried to type it was only caps even though the caps lock was off. I left it upside down on a towel, powered off, for 24 hours. Today I took it to the Apple store to the Genius bar. .It booted up (albeit very slowly) in regular mode this time, which was an improvement. I opened notes and typed something, still only in caps without the lock on. The technician looked at it, and said she'd take it in the back and open it up to see what damage there was. After a short time she came back with it closed back up and showed me pictures on her iphone of where she found water inside. She showed me one picture where there was already mold. Could that happen that fast? Why wouldn't she open it in front of me so i could see, or if she needed to bring it in the back to get it open, then bring it back to me so i can see the damage? She then tells me it will cost 799 to fix unless i want to replace it and a new one is 1199. I feel like I was a little duped. Any thoughts? Is that the way all stores operate when they need to open a macbook? Thanks. Jeannie

"She showed me one picture where there was already mold. Could that happen that fast?"
Hold long do you think it takes for mold to grow? Regardless, mold can grow quickly and, despite you taking excellent care of your computer earlier, there's always a chance that moisture had entered your computer and the mold has been there for a while. Regardless, you can always take your computer to another Apple store, and ask for it to be opened in your presence.

What should I do; My Macbook Pro Retina 13" performing worse after a visit to the Genius Bar.

To give a little background; my MacBook is my baby. I keep it as safe and clean as I possibly can. The only damage that has come to it is a tiny dent in the left corner of the screen, when my little sister took it, ran, and dropped it on a wooden floor. It's my pride and joy, and I would never mistreat my computer. I don't loan it to friends, I always know where it is, and I do my best to keep it from dying. The only thing I do which is problematic is not shutting it down often enough; I usually keep it on for days at a time, I don't sleep much and spend a lot of time on my computer, but for such a high price, I was expecting that it could handle it. Onto the problem.
My computer was having minor problems with the trackpad and keyboard and had been since I'd bought it, but I hadn't been noticing it much until recently. I remember my mom pointed it out when I first got it and I told her she was crazy. I suspected a little hardware problem that my AppleCare would cover. When I went in to the Genius Bar, they opened up my computer and told me I had serious water damage. I was shocked as I'd never brought my computer close to water; I don't bring it in the bathroom, so no condensation, I have never spilled on it, I don't usually eat or drink around it, etc. I was given very minimal detail or explanation, simply told over and over that it was water damage, and they told me my AppleCare had been deactivated, which made me even MORE upset. The store told me it would cost almost $1000 to fix, at which point I was about to cry since that's almost the cost of my computer. I was going to wait until I got home to get an opinion from my hometown Apple Store, as they've known me for a long time and I was upset with the unhelpful service at the Genius Bar around my college.
My current problem is that I don't think I can wait until May. My computer has been acting up ever since the Genius Bar visit earlier this month, my screen is shaking and the color is going in and out, sound is acting strangely, and I'm really, really upset since none of these problems existed before my visit. I didn't feel it was a problem until recently, since it was pretty scattered and I felt like if I ignored it until I got home in mid-May, I could get it fixed then. Now, I feel as though something was jostled or screwed with while they were checking my computer and it's causing me a lot of problems, problems that are interfering with my use of this otherwise awesome device. I really love my MacBook, it's the best computer I've had, but I am at my wits end.
AppleCare is insurance, and I don't understand how they could take it away for something that I have no control over. When I bought AppleCare, I was told it would cover any damage that happened to the hardware or software of my computer, which is the whole reason I bought it! I wouldn't have wasted money on it if I knew this was a way to take the responsibility of fixing my computer away from Apple! I am beyond angry with the service I received, the "rules" of AppleCare, and the performance of my computer after the visit. I can barely type this since my screen refuses to stay still or one color! I was having absolutely no screen problems before this visit!!!
This is my last resort; I may return to the Genius Bar sometime next week for a reassessment. I am extremely upset with the service I have received and the new problems arising. This computer is barely seven/eight months old. It should NOT be having these problems. I can't help but think it was a manufacturing error and I was given an incorrect diagnosis. As a final, desperate cry for help, I thought I'd turn to the support forum for advice; is there anything you guys think I should be doing or any way I can possibly fix this problem myself/without Apple since apparently I have no insurance even though I paid $250 for problems like this to be covered?

Welcome to Apple Support Communities
Hold the Power button until your Mac turns off, and turn it on again. As you tried to install a firmware update, plug the MacBook to its charger before turning it on.
Note that firmware updates are installed in the next startup, so don't worry about this, as the update hasn't been installed yet.
Respecting to other freezes, it may indicate a hardware problem. Check if the same freezes happen in the future

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?

My Macbook Pro fell off my bed (approx. 3ft) and dented the left side of the front left corner on the battery meter. Besides the damage everything seemed okay for a little while until I kept getting a erratic curser track pad. I kept cleaning it thinking some dirty or oil may of got on it or in the edges, but long story short I found out my battery is swollen and thats the reason for the erratic curser. The drop and dent impacted the battery causing it to swell. I feel that I just need a new battery. I purchased my macbook from the apple store and still have applecare. However I've researched online a bit and saw some people posted that if you drop your macbook, Apple will void my coverage. I also read that when people have had a swollen battery and applecare, they just brought it into the Genius bar and they went to the back and brought them a new battery. I've been super nervous to go see them as I've spent the extra bucks on Applecare and did not get any use of it. If anyone has had this issue or knows about it, please let me know!!
MacBook Pro 13" 2012, Mac OS X (10.9.3)

I dropped my Macbook Pro and now the battery is swollen, should I bring it to the genius bar?
Yes !
I would take it in before it gets worse and breaks something.
Genius reservation http://www.apple.com/retail/geniusbar/
on-line https://getsupport.apple.com/GetproductgroupList.action
check warranty https://selfsolve.apple.com/agreementWarrantyDynamic.do

Genius bar considers it accidental damage $500 to fix

Just came from a Genius bar appointment for my brothers macbook pro because this morning he complained that the macbook doesn't sit properly on the table.
I looked at it and noticed that top right corner is higher than the other sides, causing it to wobble back and forth.
This macbook was just bought in October so i took it to them and upon one second of looking at it, he deemed it accidental damage and quoted me $500.
I asked for manager, who also refused to budge. Now what can I do? I checked google and there is no complaints department where we can voice our frustration.
The computer has never been dropped. I can notice some signs of damage by looking at the sides of the computer. But it's always been on protective cover. They said the display and the bottom case have to be replaced.
I'm so mad at this poor customer service. I asked them to show proof that we caused this damage. He's like the fact that its wobbly is prove enough.
What can i do now?

Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Apple - Support - Contact Apple Support.
For Mac App Store: Apple - Support - Mac App Store.
For iTunes: Apple - Support - iTunes.
But don't have high expectations.

DVD Player swapped, but Genius Bar scratched new MacBook

Tonight I picked up my 3 week old MacBook from the Apple Store after the optical drive was swapped out for a new one (the original wouldn't play many commercial dvds - the drive would spin down 3 times and finally eject the disc).
At the Apple Store, I inserted the problem dvd to determine if the fix was complete. The dvd played fine, so I was happy to sign the paperwork and quickly return home (with two kids in tow).
Upon my return, I conducted more than a cursory glance and was startled to see my previously pristine MacBook (kept since day 1 in a Shinza Zeroshock III sleeve) scratched and scuffed on both top and bottome of the exterior.
Again, to emphasize, I am obsessive about maintaining a perfectly intact product, especially free from cosmetic damage. Plus, despite having my 3-week old MacBook already in the shop, there still was a honeymoon of possessing a brand new laptop.
I called the Apple Store and spoke with the manager. She was completely unsympathetic, placing the onus entirely on me. Since I did not bring the cosmetic damage to the attention of the store prior to signing off, she would not do anything for me.
Do I have any recourse here? Does anyone else have experience with Apple Store repairs and any subsequent cosmetic damage?
MacBook White 2.0GHz 2GB ram Mac OS X (10.4.8)

Well, I got resolution on this issue(s). Apple Customer Care called at 7:14 am(?!!) and showed that it is an entirely different animal than that found at the Apple Store/Apple Care.
After explaining my situation, the rep offered one of 3 things - $50 credit toward anything on apple.com, a new, replacement MacBook, or a complete refund.
Additionally, the rep was completely sympathetic of my plight - he indicated that he himself would be upset to get a MacBook broken out of box and only to have it damaged further after repair by Apple themselves.
Keep in mind, the Apple Store supervisor asserted to me several times that her people (Genius Bar/repair) were in no way responsible for the cosmetic damage and pointedly asked me if I was so sure I didn't damage the MacBook myself. Based on her position that it's always the customer's fault, she was clear that she would do absolutely nothing.
So, she blamed me for the damage and told me I was stuck with no recompense. This in direct contrast to the 'bedside manner' of the Apple Customer Care rep and his multitude of options, without ever assigning blame to me.
I was surprised by the quickness & generousness of his offer, so I was caught off guard. Finally, torn, I chose to return the MacBook for a complete refund...return shipping paid by Apple. The only thing I'm out of is the price I paid for the Zeroshock III sleeve.
To further assuage my anxiety and painful experience, he offered that next time I purchase a computer, he'll deduct $100 from the bill.
For me, the consumer lineup of Macs are still suspect - flickering displays, terribly high temperatures, problematic optical drives, etc. I'm not a apple novice - owned 4 ipods and 2 iMacs. But the problems with the MacBook were the most disconcerting.
But because of the service I received from the top, I will always consider Apple in the future.
Best of luck to all...and for those who are having problems with ejecting dvds, swap it out for a new one under warranty. It works fine afterwards. But make sure you examine the cosmetics of your case carefully before you sign off on the work.

Macbook Pro remote desktop unable to connect to my office PC. Genius Bar told me the only solution was to wipe my Mac. Really??

I work remotely using my Macbook Pro (OS X 10.5.8) to connect to my office PC. I have always had issues using my "computer name" with the RDC but have no problem when using the IP address. Two weeks ago my company upgraded their server and ever since I have been unable to access the server. My coworkers (who use Macs) are not having the same problems as me. My IT guy was able to connect using my Mac, his security clearance and IP address. However, I no longer have the option of using the IP address to log in - per my IT guy. My IT guy is a PC guy so he suggested that I take my computer to Apple to see whats blocking me.
I met with Apple support at the Genius bar yesterday and was told basically it could be a problem with my computer and I needed to wipe it clean and start over. This was the proposed solution to the problem but the Mac guy I spoke with didn't seem completely sure this would solve / is the cause of the problem. Does anyone have any suggestions for figuring out what the root problem is prior to me wiping my Mac? Has anyone had issues working with remote desktop connection from their Mac connecting to a PC?
I appreciate any help possible!

Welcome to Apple Discussions!
There are no songs on your iPod, right (since it was restored)?
Make sure the software on your computer is up to date...
iTunes
iPod Updater
Update iPod's Software
Also, try connecting the iPod via a different USB port.
You may want to try putting the iPod in Disk Mode prior to connecting it and see if you are able to restore it (while it is in Disk Mode)...
Putting iPod into Disk Mode
Finally, if you can't get the iPod to restore, then try connecting it and opening My Computer. Does the iPod show up in My Computer? Try right clicking it and going to Format. Does anything happen?
btabz

I bought my MacBook pro in May 2012. for whatever reason the screensaver will not turn on. Took it in to genius bar. They said the software had to be deleted and reloaded. Which they did around 3 weeks ago. Everything was working fine. Now anymore again

Is anyone else having problems with their screen saver not turning on? My was working when I first bought the lap top. Then it stopped activating, I could get it to come on from a hot corner, or if I powered off the lap top and the next time I would boot on it would work for a few days but then it would stop. Made an appointment with the Genius bar and they suggested to wipe clean the HD and re-install the software Mountain Lion. Which was done. It worked fine for a few weeks, now it has stopped again, and I can not even get it to stay on by activating it from the Hot Corners.
Anyone else having the same problem? And if so what have you done to try and correct it? Apple ran a check on my MacBook and they said there is nothing mechanically wrong with the MacBook that it is the software?????

Back up all data.
Triple-click anywhere in the line below to select it:
pmset -g assertions
Copy the selected text to the Clipboard (command-C).
Launch the Terminal application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Terminal in the icon grid.
Paste into the Terminal window (command-V).
Post any lines of output that appear below what you entered — the text, please, not a screenshot.

Can I get my Macbook Pro just checked out and tuned up at the genius bar?

I'm having a hard time getting my questions answered. Basically I've had my Macbook Pro for four and a half years, but it's still doing mostly fine. It's just showing it's age slightly I think, with more spinning wheels than usual and odd things like the date is usually set to 1999 when I turn the computer on, but it rights itself in a few minutes. Also most the time when I plug it in it says it's not charging and I have to try multiple times. None of this is a huge deal, it's just that I really need the computer to last me preferably at least another year, so I worry about it a bit. I do take good care of it though. I'm about to move out of the country for a year, so I'd like to get it just checked out and perhaps tuned up a bit so that any problems are taken care of and it's in the best shape before I move away. I'd like to make a genius bar appointment, but the closest Apple store is a two hour drive from my home, so I don't want to go into it not having any idea how much it will cost or if they'll even be able to do what I'm hoping in the span of a single workday. I really don't want to have to drive back later to pick it up or have it sent off somewhere to be repaired, although if it does have serious problems I'd be willing to do that. I'd just like to know going in to it what the price range is likely to be like. I don't want to make the drive to the Apple store and have them tell me it's going to be a few hundred dollars just to have my computer looked over. And I don't even know if they offer that service, let alone if they can do it in a single afternoon. I've tried calling the store and conversations with the automated person really are not helpful. He just tells me to go online and make a reservation, and I can't figure out how to get my questions about cost and service answered.
Also, am I being foolish hoping my four and a half year old Macbook will last at least another year or two? I have no idea what the "life expectancy" is for these things. I know nothing really about computers at all, so forgive my ignorance.
Any help and insight is very much appreciated.

The genius bar technicians can check your MBP for possible hardware problems and specific software issues that you may have. The diagnosis will be free. Any extensive repairs will not be free.
If you have minor software problems, you essentially will have to deal with them yourself. Examine these two comprehensive documents for possible problem definition and solutions. If you encounter problems that you are unable to cope with, start a new discussion and there will be persons willing to assist you in solving them.
https://discussions.apple.com/docs/DOC-3521
https://discussions.apple.com/docs/DOC-3353
Ciao.

My iPhone is now synched with a genius bar macbook!

Hi all,
I have an iPhone 4s 32Gb which until recently was synched with iTunes on my Macbook Pro, however I had an appointment at a Genius Bar due to no 3G after switching to EE, the guy very quickly sorted the issue out, due to an Onovo Profile, but since then it says it is synced with a Genius Bar iTunes!
What are my options please guys? I am on iOS 7 and was really going to upgrade to iOS8 due to screen size, battery performance etc.
Thanks in advance
Mark

Bump

My Macbook is not working properly, I went to a Genius Bar appointment, they were not helpful at all and just told me to go off and reboot my Mac and then restore via TimeMachine. I dont know how to do this. I am extremely displeased with Apple, help me?

My late 2011 Macbook Pro is not working properly it is very slow and extremely painful to use, I went to a Genius Bar appointment, they were not helpful at all and just told me to go off and reboot my Mac and then restore via TimeMachine. I dont know how to do this. I am extremely displeased with Apple at the moment, can someone please help me?

Your problem description is generalized and non-specific. I would make another appointment at the Apple store and insist they help you execute their suggested fixes.
Incidentally, if you search this site, Apple has excellent articles re: restoring a system.
Barry

Genius Bar damage macbook

Similar Messages

Maybe you are looking for