German Dial Plan Smart Cisco Call Connector Server

Hi everyboddy,
has someone the Dialplan Config for the UCC ?
In the rar Documents in this Forum the Links for the examples are down.
https://supportforums.cisco.com/docs/DOC-11019
Philipp

jeliasoncisco wrote:Hello. I have a growing practice selling UC500 and would like to know this too. Cisco, please keep selling and developing this. Thanks a million!
Check forums here or talk to your Channel Account Manager.
Cisco doesn't care for the UC500 anymore and will not continue selling it for much longer.

Similar Messages

Cisco Call Connector Server Confusion

Hi all, we have a customer who is interested in the Cisco Call Connector Server.
In terms of ordering do I need 1 X SW-UCC-SERVER and then however many client licenses SW-UCC-CLIENT-1? Or are the Client licenses SW-UCC-CME?
Also does anyone know if the Call Connector Client will work over terminal services?
Also can Cisco provide copies for demo purposes?
Any info greatly appreciated.

Hi Nathan, from my understanding CallRex registers the TAPI under the ephone, correct? The Cisco Call Connector also does the same thing. In the past I've had issues trying to setup the UC system to dial out from a CRM along with having the Cisco Call Connector. In this experience I had an issue as the Call Connector server would register and hold onto the TAPI for that ephone and it broke the dial out function of the CRM. So you are saying to setup a dual endpoint on the Cisco device, one being hard phone and one being a softphone, registering 1 TAPI to CallRex and the other TAPI to Call Connector?
If that's the case though, the softphone would need to be on at all times in order for it to register the TAPI, correct? Am I understanding this or missing something?

CallRex and Cisco Call Connector software

I'm quoting a UC560 solution for a client that needs call recording along with Call Connector. I am interested in CallRex but it appears it is based on TAPI and therefore, unlikely to get it setup in the same environment as Call Connector. Am I correct in assuming I can't get both for the same phones? Anyone have experience with this or any recommendations or workarounds? I'm also looking at TIM Talk, but I may only need to do a few phones and CallRex appears attractive for recording only a few select phones based on their user cost.
thanks,
Steve

Hi Nathan, from my understanding CallRex registers the TAPI under the ephone, correct? The Cisco Call Connector also does the same thing. In the past I've had issues trying to setup the UC system to dial out from a CRM along with having the Cisco Call Connector. In this experience I had an issue as the Call Connector server would register and hold onto the TAPI for that ephone and it broke the dial out function of the CRM. So you are saying to setup a dual endpoint on the Cisco device, one being hard phone and one being a softphone, registering 1 TAPI to CallRex and the other TAPI to Call Connector?
If that's the case though, the softphone would need to be on at all times in order for it to register the TAPI, correct? Am I understanding this or missing something?

Windows 8 and Cisco Call Connector

Hi,
Does Cisco Call Connector work on Windows 8?
We have a customer running Windows 8 and they have encountered the following error when they tried to install it.
Thanks
Raymond

try using PPTP vpn. it will work without Cisco vpn client. below is config example.
http://www.cisco.com/en/US/tech/tk827/tk369/technologies_configuration_example09186a00801e51e2.shtml
hope this helps.

Dial plan change.Internal calls are dialing slow

Hi,
I have made dial plan change in one customer from 3 digits to 2.But there is an IVR with CTI ports with 3 digits and the first digit is overlapping with some 2 digits phones. So when you try to dial for example number 61 the CUCM is waiting for the interdigit timeout because the CTI RP is with number 600.And there are some hunt pilots with 3 digits. So I have decided to move all 3 digits CTIs and hunt pilots to different partition and exclude them from the internal partition, but the problem still exists. So let say I have:
pt_1
css_1 (includes only pt_1)
pt_2
css_2 (includes only pt_2)
Phone 1
DN 10
pt_1
css_1
Phone 2
DN 20
pt_1
css_1
Phone 3
DN 100
pt_2
css_2
Phone 4
DN 200
pt_2
css_2
Why when I call phone 1 from phone 2 the cucm is waiting for the interdigit timeout, but when I call phone 3 from phone 4 no problem?
Thanks for the help.

Hi there,
Is it possible for you to attach your Route Plan report .csv
for us to have a look at. Maybe we can help identify the overlap.
Cheers!
Rob

Smart Call Connector Advanced

Hi, im just wondering when we can expect an update to Smart Call Connector Server and Advanced Clients?
This software is in need of some serious bug fixes...and feature enhancements!

Indeed, but roadmap questions and questions related to when a new product release will be published are matters that cannot be discussed in a public forum. That's why you need to reach your AM, also to submit a PER you need to do so via AM.
HTH
java
if this helps, please rate
www.cisco.com/go/pdihelpdesk

Cisco Call Manager and MGCP Question

Hello,
I appreciate if somebody can help.
Scenario:
Site 1 PSTN E1----VG----Call Manager----VG--- PABX---Site 2 PSTN1 E1
I have configured a dialing pattern on Cisco call manager 6.xxxxxx to Send to VG on Site1
Both VG routers are using MGCP with call Manager.
The problem if from Site 2 tries to call 6xxxxxx the call manager is not routing the call to the VG in site 1.
I did debug ccapi inout and on Site 2 VG the call response was the number unassigned. This means that the call Manager is searching the directory for the destination but it is not searching the route patterns.
Any ideas to override this and ask the call manager to check it's destination pattern?
Thanks,

Problem solved. The VG in Site 2 was in a CSS that is not allowed to dial PSTN.
Regards,

Call connector error!!!

I recently configure call connector server and client solution , everything works except for one issue, when I try to chat with an external user I got the following error :
"No external IM account setup. Unable to send IM"
I'm trying to send it to a facebook or gmail user the account is setup by default.
Any Ideas ?
Regards

SOrry I dont have an answer for you but do you know if you can still purchase this software and does it support windows 8?

Analogue devices not using assigned dial plan

Hi,
We are using Tenor gateways for running analogue devices (fax, cordless phones) through Lync 2013. It works fine on our standard dial plan which all end-users are on. However, for a business reason, we need to do restricted dialing on the cordless phones
(e.g. dial a 5 digit access code to dial out).
The cordless phones exist in AD (created using new-csanalogdevice in the Lync Mgmt Shell) and I'm using the following command to assign the dial plan:
get-csanalogdevice "My test phone" | grant-csdialplan -policyname "restrictedCallDialPlan(77777)" -v
When I run get-csanalogdevice "My test phone" | Select DialPlan I can see I am using the restricted dialling dial plan but the calls are not restricted - e.g. I can call my mobile phone as normal with out having to preceed the number with
77777.
First thought was there was a configuration an issue with the dial plan. Checking it in the Lync Ctrl Panel it all looks fine, and it more importantly, it works as expected on Common Area Phones (Polycom CX500).
If I have to, I can do the restriction on the Tenor gateways but it's not a "nice" solution as the config gets messy. Ideally we'd like to do it in Lync so we can manage it all from one place.
Is anyone familiar with assigning dial plans to analogue extensions in Lync and know of a reason this wouldn't work?
Many thanks

Hello,
I experienced the same behaviour utilising analogue devices within Lync, during my research it appeared that while you can set a dial plan against an analogue device, this will never take affect and
will only inherit normalisation rules defined in the Global dial plan. Please see the following article below under the "Call Routing For Analogue Devices" section, around half way down this section it explains in details the grant-csdialplan behaviour
for an analogue device. In my case, I utilised a feature on the AudioCodes MediaPack devices which we were using for analogue connectivity in order to restrict dialling on a per port basis.
http://www.mylynclab.com/2013/04/microsoft-lync-facts-about-fax.html
Regards.
http://www.b4z.co.uk

Cisco Smart Call Connector / Advanced Client / Server for UC500

Would like to hear from Cisco:
Is there still development in progress on Cisco Smart Call Connector, the advanced client, server and operator involving compatibility and support for Windows 8 / Outlook 2013 / and IE 10 32 and 64 bit ?
Please vote this up if interested !

jeliasoncisco wrote:Hello. I have a growing practice selling UC500 and would like to know this too. Cisco, please keep selling and developing this. Thanks a million!
Check forums here or talk to your Channel Account Manager.
Cisco doesn't care for the UC500 anymore and will not continue selling it for much longer.

How does a single cisco router network enable outgoing calls for small businesses if no dial plan is used

Hi Cisco techs,
I was recently asked this question at work from the rest of my team as they know I am doing studies for cisco ICND 1 & 2.
And couldn't answer them.
Or does this require more information like hardware used etc?
Had searched Google to ambiguous results.
Can someone give me a link to advise please
Thanks in advance again..

Dear,
For small business (up to max 450 users) we use Call Manager Express (CME) which is configured on Cisco Voice router.
If no dial plan is used or configured then none of callmanager can do external outgoing/internal calls. Dial plan is basic thing which must be configured on cisco voice router (e.g. CME).
If you have configured Phones (ephone & ephone dn) and if they are registered on callmanager express then for internal calls you dont need to configure dial plan because callmnager have all the information of its phones.
If you want to have external incoming/outgoing calls for CME then you will have to create dial peers/dial plan.
For a CME lab setup, you can visit below link.
http://cisco.jjc.edu/cnt208/PDF/CCNP4_lab_2_1_en.pdf
Suresh

Auto attendant intermittently routes call to out of region/not in dial plan UM server

Hi all,
Exchange 2013 on prem, hardware not virtual. CU5 w/Lync 2013
I've got calls that get intermittently routed to UM servers that are out of region and not in the dial plan. The out of region UM server sees the call is outside of business hours & sends helpdesk calls to voicemail instead of the appropriate phone
menu.
Additionally, when Exchange admins who are in different time zones look at the GUI w/the AA's business hours they see a time skew even though the time displayed is listed as Eastern. I think the mis-routing & the time zone skew are related. When
the Tokyo server gets the call it checks the time: 3AM? Not in business hours even though in Eastern Time where the call is supposed to go, it is in business hours.
In the Lync client log (as seen via the snooper tool) this is the last message before the call gets transferred:
“ms-diagnostics:
15032;reason="Re-directing request to the destination in 302”
Additionally the time zone on the AA schedule is set to Eastern Time. Why is the TYO UM server ignoring this and applying local time?
Any tips to point me in the right direction would be appreciated.
Adam

Number two was correct! The affected site did not have an arbitration mailbox. Details follow.
I still have the underlying problem of AA's getting the time zone of the UM server applied rather than the time zone they are allegedly set to (for example Beijing business hours served from a TYO UM server getting TYO time).
With the help of MS support we resolved the immediate problem: calls getting routed to our TYO site.
It turns out that every AD site with Exchange servers needs to have an arbitration mailbox with the grammar generator role set & ready. If a site with UM servers does not have an arbitration mailbox it will proxy the call to another site that does.
In our case, it would route them to our Tokyo site that applied the wrong hours to the auto attendant.
Here's how we created the arbitration mailbox
[PS] C:\temp\autoattendant>New-Mailbox -Arbitration -Name "A new UM Grammar Mailbox" -Database <some db hosted in site> -UserPrincip
alName [email protected] -DisplayName "A new UM Grammar Mailbox"
C:\temp\autoattendant>Set-Mailbox [email protected] -Arbitration -UMGrammar:$true
This keeps the call from going out of site to an Exchange UM server in a different time zone.
The tricky bit is that this does not immediately work. The mailbox needs to pick up the OrganizationCapabilityUMGrammarReady capability which it will only get when the grammar generator runs. In 2010 you were able to kick this off manually. In
2013 it runs once a day. You have to wait until Get-Mailbox -Arbitration | fl name, servername, persistedcapabilities shows the OrganizationCapabilityUMGrammarReady has been assigned to the mailbox.
I still have not yet resolved the underlying problem of why UM servers are ignoring the time zone setting on AA's business hours.

Exchange UM is always using the Global Lync Dial plan for calls.

Our multi-tenant exchange UM will have auto-attendants that will do response groups. For example an auto-attenant option may be "technical support" which will ring a technical support queue. We have found that when exchange places the call to the
workflow extension (example 123)) formatted as +11231231234;ext=123 in the workflow that Lync follows the Global dial plan only. This fails because the user dial-plan is what translates the 3 digit extension back to the full E164 format. We have not found
a way to tell the exchange UM which Lync dial-plan to use, and we cannot figure a way to use the exchange dial-plan to format in a proper E164 (number/extension) format.
We worked around the issue now by using a non-important number sequence for an extension in the exchange auto-attenant, then hard-coding each extension sequence in the Lync global dial-plan to translate it one-to-one for whatever DID;ext combo it should
map to. This cannot be the best way to do this, however.
What are your thoughts with calls from exchange to Lync on how a dialplan should be specified?

Well, this is a very interesting article. This is really not the answer to my question, but it does open a side discussion. I have absolutely no problem using a key mapping and dial extension in my Exchange UM AA. Reading this article made me re-test my
AA. I can dial an extension and I can dial a key mapping. I also can say an extension and I can say a key mapping option. I dialed in to test all 4 scenarios and they are working fine. I really should contact Matt on this to find out what scenario made him
write that blog post.
On a different topic, that is not the issue here. My question is after a key-mapping is accepted (and it is) the call is transferred to that extension in Lync. The extension maps to a response group. The response group format is in E164 with the ext= at
the end. The Dial Plan (in Lync) that is used is always Global to translate that extension. In an Enterprise environment, this is most likely not an issue. But, in a hosted environment we cannot rely on anything Global. The dial plan that should be processed
is the user dialplan.
As I mentioned, I do have this working, but I am stretching the use of the global dialplan to translate a fake extension back into the user dial-plan E164 format. For example:
Exchange UM AA has option '2' for the Help Desk. I have exchange dial extension 000.
In Lync's global dial plan I have a match for extension 000 which translates to +16786660121;ext=296
+16786660121;ext=296 then matches the response group needed for option 2.
Now, if Exchange read the user dial plan that the exchange UM should belong to (paired?) then the global dialplan and the fake 000 extension would not be needed, I could simply just dial 296 and let the user dial plan do the 3 digit to E164 translation it
is already programmed to do.

For Cisco SPA112: can I make dial plan that can use 6 digit number without having to dial the area code 00357 but not for 0030?

Cisco SPA112:
Can I make dial plan that can use 6 digit numbers without having to dial the area code 00357 but also being able to dial 0030xxxxxxxxxx numbers?

If you include a country number, you have to drop the initial 0 from the area code. eg +31 10 2345 6789 instead of +31 (0)10 2345 6789

New Dial plan & Voice policies not taking effect with Polycom CX 600 Desktop Phone in production deployment, Worked fine in Testing

Hi,
We are in the process of Migrating Cisco CUCM & Voice Gateway (From another vendor to Cisco).
The requirement is all internal calls between Cisco IP Phones & Lync to be flown through CUCM. Means internal extension to extension. Remaining all calls like Mobile, National, International, Toll Free, Emergency, Shared numbers calling to be routed
to Cisco Voice Gateway.
We created the test dial plan, Voice policies, Route and assigned it to couple of user from Lync (2 extensions) and from Cisco side we have taken 2 IP Phones which is pointed to new CUCM. We tested all below scenarios,everything was working fine.
Lync to Lync Call using internal Extension number – Routed through Cisco new CUCM
Lync to Cisco Call using internal Extension number – Routed through Cisco new CUCM
Cisco to Lync Call using internal Extension number – Routed through Cisco new CUCM
Lync to Hotline Numbers (66XX, 68XX Numbers) – Routed through Cisco Gateway
Lync to Shared Numbers starting with 600 (Verified the number 600535353) - Routed through Cisco Gateway
Lync to Emergency numbers & Toll Free Numbers (Not verified the emergency Number as we decided to do it at end) - Routed through Cisco Gateway
Lync to Landline Numbers – Any 7 digit numbers - Routed through Cisco Gateway
Lync to National Numbers – Starting with 3,4,6,7,8 followed by 7 digits - Routed through Cisco Gateway
Lync to Mobile Phones – Starting with 05 contains exactly 10 digits - Routed through Cisco Gateway
Lync to International Numbers – Starting 00 contains at least 11 digits - Routed through Cisco Gateway
All Incoming calls – From Landline, Mobiles, International Numbers - Routed through Cisco Gateway
Call Transfer – To another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
Conference – with another Lync Extension, Cisco Extension, Landline, Mobiles, International Number
Call Forwarding – To another Number, Voice mail
Response Groups
Click to call – As if user try to place a call by directly click the number from Outlook, Websites will be in E.164 format
Dial in meeting – Conference calls are works fine
But when we roll out to the production we are facing issues listed below
1) The phones we used during testing are working which is using same dial plan, Voice policy, Route, PSTN Usage. But from production most of the phones are not working (using the same dial plan, voice policy, Route). Also Problem is only with external calls
as the internal calls are working fine between Cisco & Lync even in production (Routed through CUCM) NOTE: All incoming calls are working fine (From international, local, national, extension)
2) How long its going to take for Lync to push the new voice policies, Dial plans to the Phones?
3) Is there a way to forcefully update the policies, dial plans to the Phone?
4) Also the environment is using over 100 dial plans, so I just copied and pasted the Normalization rules that we tested and working fine. Most of the dial plans are assigned to individual users as every dial plan contains a normalization rule for
international calling with Unique Prefix (Example: User John international Normalization rules says #1234#00#CountrycodePhonenumber, means if John has to place the international call he need to dial #1234# followed by 00 and then country code, then actual
phone number). In this case how long its take for the users / phones to get updated with new dial plans?
6) Is it recommended to use multiple dial plans ? What are the best practices?
5) Also calls are working fine one & failing on subsequent tries. Means when I dial first 1 or 2 times. Call fails, but when I try 3rd time and subsequently it works. After some again there will be failure during 1 or 2 attempts. Why is it so?
6) After updating the dial policies, voice Route, Voice policies If i reboot all the phones from Switch, Will the changes take effect immediately?
7) Also when some one calling from mobile or external number to Lync extensions they cant here any Dial tones or caller tunes? Its working fine when they call Cisco Extensions. Also to Lync its working if we dial in E.164 Format, if we dial like 023XXXXX
format its not working. Any guess about this issue?
Waiting for some one to help,
Best regards
Krishna
Thanks & Regards Krishnakumar B

Hi,
1. As all incoming call worked normally, please double check outgoing ports for Lync FE Server and Mediation Server.
You can refer to the link of “Ports and protocols for internal servers in Lync Server 2013” below:
http://technet.microsoft.com/en-us/library/gg398833.aspx
2. When an administrator makes a change to Lync Server (for example, when an administrator creates a new voice policy or changes the Address Book server configuration settings) that change is recorded in the Central Management store.
In turn, the change must then be replicated to all the computers running Lync Server services or server roles.
So it may not replication completely immediately.
3. You can run the following cmdlet with Lync Server Management Shell on FE server to
forcibly replicate information to a computer: Invoke-CsManagementStoreReplication
4. As you used over 100 dial plans, it may be the issue of multiple dial plans. Would you please tell us why you created different dial plan for individual user with unique prefix?
5. Multiple dial plans and undue normalization rules may cause call fail. You can double check the normalization rule.
Best Regards,
Eason Huang
Eason Huang
TechNet Community Support

German Dial Plan Smart Cisco Call Connector Server

Similar Messages

Maybe you are looking for