Getting 401 error on adding a network in CCP
Hi,
On adding a network request in CCP, the Cloud Portal Service Request handler succeeds, but the Export IP Address Range Handler fails with the below error -
The remote server returned an error: (401) Unauthorized.
<nsapi-error-response>User does not have proper authentication.</nsapi-error-response>
I have triple checked all the usernames and passwords in CCP [nsapiuser, IPAM control agents] / CPO [runtime users, targets,etc,.]
Un able to resolve this issue. Please suggest remedy
Thanks,
Praneeth.
Most likely you missed a step in the guide and the OU and/or permissions setup is incorrect. You can open a TAC case with a support contract (assuming onsite with a customer, etc)
You can also open one (for now) just as a cisco employee, but be aware those drop to the bottom as we have to help customers first.
-Shaun Roberts
CPO/CIAC Support Team Lead
[email protected]
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