Getting in contact with someone who can help
Hi everyone.
I have posted a question up twice and have had no response from the community.
Is there any chance that I could actually speak to a professional Adobe person to try and fix this problem as it's effecting my work?
I can't find any links to speak to a professional who can help.
Does anyone have any idea how to talk to someone that actually works at Adobe please?
Thank you for your help in advance.
George
Many Adobe folks roam these forums...
I've looked over your posts (visual playback jumpy / unresponsive controls / PPro very slow caught my eye), and I had a couple clarifying questions:
You wrote:
> We've started a few new projects on this machine and whenever we play them back, the video always freezes on a frame whilst the audio carries on playing.
What type(s) of footage freeze; all types, or some?
Is the slow footage local, or on a network? [If network, does the behavior improve once the footage is copied local?]
Your iMac sounds nicer than mine, and should be capable of playing most footage types with aplomb...
Similar Messages
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First of all, I would have to say that getting in touch with you is a nightmare and I am not at all happy that I can't just email or live chat with someone who can help! I am not a technical person, I just want to be able to use Photoshop Elements and get on with it. I bought Photoshop Elements via Amazon some months ago and it worked fine. I then got a message that advised that the trial version would expire, which it subsequently has (I have been trawling your site for weeks and weeks trying to find an email or phone contact to get some assistance). Relucltantly, I am now typing this - and I suspect it will not help in the slightest! I bought the FULL not TRIAL edition of Photoshop Elements and I have contacted Amazon who confirmed this, but say I need to contact you. Can you please let me know how I can resolve this? Louise A Fraser
Hi Louise, sorry to hear of your problems. This is not Adobe. We are mainly support volunteers, other users like you, trying to help one another. You need to contact Adobe directly for activation and licencing issues. Click the link below. Use the dropdown menu for boxes (1) & (2) to scroll down the list and choose:
1. Adobe Photoshop Elements
2. Adobe ID, and signing-in
3. Click on the blue button: Still need help? Contact us – then click the area marked chat 24/7, then click “start chat ”
It’s usually possible to start a live chat, if an Adobe agent is free, and often to get the problem fixed right away. Have your serial number available. The agent can directly troubleshoot your system if you agree to activate the Adobe Connect add-on. Don’t let them pass the buck. Stay connected and ask to speak with a supervisor if necessary.
Click here to get help now Contact Customer Care -
How do I get in touch with someone who can give me...
I have been waiting for a landline for a number of months. Every time an engineer visit is arranged, the engineer cannot do anything and on the last visit it was finally explained to me that there is no line capacity available and a new line will have to be carried from the exchange a mile away, and possibly a new pole installed so that the reach is less than 68 metres to the house. I have received yet another message that an engineer's appointment is to be scheduled, but it is obvious to me that this will be in vain as no new pole has appeared.
Every time I call, I am told that the engineer needs access to the premises and yes, my line will be put in on the installation date and I know that this is not true. The engineers apologise and are very pleasant, but can do nothing until there is a line to work with.
I am frustrated that I cannot get anyone to give me clear information on the work that needs to be done and the timelines involved. I don't see the point in waiting in, and indeed taking time off work, unless the line is available for the engineer to connect.
It seems that the right hand doesn't know what the left hand is doing - does anyone know who I can contact that will be able to give me reliable information?Thanks for this, I did not receive a reference number, or notice it on the screen when I submitted my form. I do have an existing complaint reference number from earlier in this frustrating process and I have tried to contact BT using this again.
They have insisted on booking an engineer for tomorrow when I can see that no new telephone pole has appeared near the house and it is unlikely that a new line has been installed from the exchange. I moved into this house last December and the struggle to get a landline and broadband is horrendous.
I understand that work needs to be done, however I don't understand why:
A) a survey was not done at the outset and a report made of the requirements for a line
B) Openreach and BT appear not to communicate at all
C) I am repeatedly told I will get a line and given installation dates and engineer visits when it will be impossible for the engineer to complete the installation
D) Whenever I call BT the conversation goes around in circles with the operator insisting that my line is due to be installed and me insisting that there is work to be completed according to the engineer. I can't seem to get this fact through to them and when I try to get information such as an expected date of completion I am on a hiding to nothing
In the meantime I am spending a fortune on mobile 3g, with a patchy signal, and in cafes with internet facilities. I need to work from home and after so many months, my employer is becoming impatient.
Has anyone tried broadband satellite? It looks as though this will be my only option. -
How would i get in contact with someone working on Lion?
I would like to get in contact with someone who has some say so in whats going on with Lion.
This might sound like an ignorant question -.- not very important,but i would like to send them a photo to be used as a black and white wallpaper.
It is of a statue of a lion. Seeing that they have a black & white section of wallpapers. i feel 100% confident that this will go very well with that release.
I am using it as my wallpaper now. Absolutley stunning. Any help guys?There isn't an email address for such a purpose. And Apple could not accept unsolicited content such as a photo in any case. If you know the photographer or image house that owns the copyright to the photo, you can suggest its use to Apple via their feedback page:
http://www.apple.com/feedback/macosx.html
and include the information for them to find and obtain the photo.
Regards. -
Problem With GUI ( Who can help me! )
Hallo,
It�s a very simple program to See the Clock on a panel. The program works well, but if I want to include a GUI to my program, it don�t want. I use runable action and I think that is be the problem.
Here below you can see the code�s. I�m sure there is someone who can help me.
Thanks a lot,
Seyyed
The code:
public class Clock_maken extends java.applet.Applet
implements Runnable {
public volatile Thread clockThread = null;
JLabel Datuum_label;
DateFormat formatter;
Locale locale;
Date currentDate;
String today;
public void init(){
locale = Locale.getDefault();
Datuum_label = new JLabel("date");
public void start() {
Datuum_label.setForeground(Color.black);
add(Datuum_label);
if(clockThread == null) {
clockThread = new Thread(this);
clockThread.start();
public void run() {
Thread myThread = Thread.currentThread();
while (clockThread == myThread) {
currentDate = new Date();
formatter = DateFormat.getDateTimeInstance(DateFormat.FULL,
DateFormat.MEDIUM, locale);
today = formatter.format(currentDate);
Datuum_label.setText(today);
try {
Thread.sleep(1000);
} catch (InterruptedException e){ }
public void stop() {clockThread = null;}
public static void main(String[] args){
JFrame.setDefaultLookAndFeelDecorated(true);
JFrame lunarPhasesFrame = new JFrame("Lunar Phases");
lunarPhasesFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
Clock_maken phases = new Clock_maken();
phases.init();
phases.start();
lunarPhasesFrame.pack();
lunarPhasesFrame.setVisible(true);
Now i want to create a GUI like folowing, but it dont work. Do u know wat is de probleem of mijn prograam.
private static void createAndShowGUI() {
JFrame.setDefaultLookAndFeelDecorated(true);
/* JFrame lunarPhasesFrame = new JFrame("Lunar Phases");
lunarPhasesFrame.setDefaultCloseOperation(JFrame.EXIT_ON_CLOSE);
*/ Clock_maken phases = new Clock_maken();
/* phases.init();
phases.start();
lunarPhasesFrame.pack();
lunarPhasesFrame.setVisible(true);*/
public static void main(String[] args) {
javax.swing.SwingUtilities.invokeLater(new Runnable() {
public void run() {
createAndShowGUI();
}Continued here, with formatted code:
http://forum.java.sun.com/thread.jspa?threadID=725022 -
Someone who can help me to do. Adobe Bridge CS6 Update 5.0.2 The update is not applicable. Error Code: U44M2P28
be sure to use the correct update (32 or 64 bit).
http://www.adobe.com/downloads/updates/ -
I've have been trying all day to get to someone, ANYONE at Verizon who can help wit a issue I've having over a retail store problem. The representative at the store did not do what had been discussed and now no one wants to fix it. I HATE VERIZON WITH A PASSION and I really want to get this billing issue corrected so I can leave this awful company for good! Can anybody help me?????
curious22 wrote:
Ann. I need your help.
>> Personal information removed to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator
I'm just a customer like yourself. Did you call the customer service number? -
NEED TO GET OUR SCHOOL SYSTEM OFF OF THE BLACKLIST!!??? WHO CAN HELP WITH THIS. WE CANNOT MOVE FORWARD WITH OUR PROJECTS UNTIL WE GET THIS TAKEN CARE OF...NEED SOMEONE THAT CAN SPEAK BY PHONE TO HANDLE THIS!!!
This is a user to user forum. So no one here has access to your emails. Some of the things you state you have been told are untrue.
Cancelling your direct debit is not going to do you any favours.
The box doesn't need to get changed all you need are a pair of power line adapters and you can watch TV. The box will work anyway as a PVR so you shouldn't be frightened to set it up and plug in the aerial. It doesn't need set up.
Life | 1967 Plus Radio | 1000 Classical Hits | Kafka's World
Someone Solved Your Question?
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I hope this section will work, i couldnt find a place for Hang ups, and this problem doesnt usually cause a full crash, which is why it was hard to figure it out.
I finally used the program WhatisHang to try to get an idea of what is causing the seemingly random hanging, but have been unable to find anyone who can help me with it.
I have posted the Troubleshooting Information, though i dont think it would be of much help.
I have the report available but dont know where i can post it.I must admit I seem possibly to be suffering from hangs also, although as I am often not in a hurry when using firefox on this machine it has little impact. I am using a legacy computer and tend to blame this on the computer or maybe background tasks such as from security software or indexing.
'''Do you still get the hangs in safe mode with all''' (or maybe all but one essential plugin if you think a plugin is involved in the hangs) '''plugins disabled ?
Have you tried to rule out
* background tasks are the problem, <br/>(at least monitor what else is running using Task Manager or sysinternals process explorer)
* [[is my firefox problem a result of malware|malware]]. <br/>( consider full system scans with multiple tools/software)
* any other interacting programs or plugins <br/>(some may not be listed in firefox, you may need to check / uninstall from the OS {Windows Control Panel})
**it may also be an idea to check hangs still occur when WhatIsHangs is not in use.
* have you tried logging the cc & gc times in the error console, <br/>(if for instance you see times in 1000s of milliseconds appearing you may have then identified one reason for firefox being unresponsive, even if the cause is not yet identified. - a symptom the memshrink firefox developers will no doubt be eager to investigate)
* if you can get hangs in safe mode, on at least the Aurora channel releases I suggest you immediately go ahead and file a bug yourself. (I will try to find time if not today then next weekend to look more closely at my own system to see if it is showing hangs in firefox use)
** ideally try with all default preferences
** As you have changed preferences, I suggest you include as a attachment in the bug your list of user modified preferences (use ''about:support'' or Troubleshooting Information option)
** State what security software is in use, it could be an important factor.<br/> (I imagine the majority of users have security software, or if not have security vulnerabilities and potentially an undetected malware problem)
I will try to find and download a copy of WhatIsHang, see if it works on my system and what results it then shows.
I realise I have not said anything terribly helpful I solving your problem, but I suspect you are not alone in having hangs, if you are able to spare the time to investigate and report I am sure it will help others.
Firefox has had a few problems recently that would have been solved sooner if they were investigated when first reported, but unfortunatly an advantage of firefox is how easy it is to customise, but the downside is differentiating between a firefox fault and customisation problems. -
Can someone who knows iTunes help me?
I can't get anyone on the phone and their automated system isn't getting back to me.As I replied in your duplicate thread, these are user-to-user forums, you are not talking to Apple here.
You can contact iTunes support via this page :http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then probably Purchases, Billing & Redemption -
I want to talk om the phone with someone.
Somebody talk to me. I just bought Photoshop Elements 13 and am trying to get it off the cd and into my computer. Al CrookI downloaded mine from the Internet- thinking I was purchasing a stand alone version- only to find out I can't open it unless I am connected to the Internet- burning up my data plan- no one has answered me either!!!!!!
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Is there a way to actually talk to someone who can help
Is there a way to actually talk to someone who might be able to answer a question? I can't get any help with the tutorials. I can download books from the library to my computer, but when I try and transfer them to my Nook I get a message saying I do not have permission. I have been downloading ok until I just got a new computer.
i have the same problem! just got a new kobo touch to replace my crashed one and ade books won't transfer and now ade won't authorize my device at all, even though i've tried several times. the online support is a joke. he referred me to the forums, which i don't believe they every check to answer the questions people have. i have a number i'm going to call tomorrow morning- 18008336687. can't promise they'll be of any use though. this is the fourth time i've called and the issue still hasn't been resolved.
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Regarding the wireless problem of my T60. Hope there is someone who can help me out. Thx.
I have read some of the posts and i found out that some of the Thinkpad users have the problem of unable to connect wireless network using Access Connection but not Window wireless network connection. For my case, i have connect the network with both of them. In fact, when i use either one to connect, the other would be connected too.
The problem is, sometimes when i use my wireless network, my wireless would be switched off automatically, and the wireless light is then off, and after that i cannot switched the wireless on again. I tried on it using access connection, failed. I tried Fn+F5 to on it, but no matter how many times i click on 'on', there would not be any response. The only thing i can do after this is to restart to laptop.
I called Lenovo Support to help me solve the problem, but still failed. The first time they asked me to installed some drivers and reinstall my Intel(R) Pro/Wireless 3945ABG Network Connection. These files included 79uj29us which is a bios update, 7kwc50ww which is the wireless driver installation, 7tvu12ww which is the hotkey driver update, and last 7tku03ww, a power management driver update. But the problem remains. The 2nd time i called, they asked me to uninstall my Access Connection and use window wireless connection as they may cause conflict to each other, and they asked me to uncheck the option of 'Allow this computer to turn off this device to save power' in the power management of wireless drive in device manager, but problem persists. The last time i called the technician and he said they only can check if it is a hardware problem and there most probably be nothing else they can do for my softwares and drivers, and he also believed that it might be the network configuration of my service provider that cause the problem, but i personally do not think so as it is quite hard to believe that the my service is switching off my wireless hardware and i have other laptop in my house too but they do not experience this problem.
Last night i discovered something new, when the wireless is off automatically again, i ran a test on the the wireless device using PC Doctor, for PCI express status test, it passed, for the wireless connectivity and signal strength test, results showed there was 'no connection', when it comes to network link test, it showed 'internal error', the TCP/IP network connection test showed failed. Then i restarted it and ran the test with the wireless switched off by my self, the PCI express status test passed too, but the remaining four test all showed 'no connection'.
I really hope if there is someone there to help me out to solve the problem or to enlighten me what the real problem is, could it be software or hardware problem, or could it be other problems like registry or what? I greatly appreciate if anyone can help me to solve this. Thanks alot.
Message Edited by cat_felix on 06-13-2008 09:54 PM
Message Edited by cat_felix on 06-13-2008 09:55 PM
Message Edited by cat_felix on 06-14-2008 04:15 AMI have uninstalled my Access Connection, but this problem seems to persist. IBM technician have changed the wireless card of my T60, the first few days after it was changed was very fine, no problem at all. About a week later, the problem occured again, and it happened quite frequently after that occurence. Now i really have no idea what is the cause and how to solve it. Will be greatful if there is anyone that can help me.
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Network in System Prefs won't load - in this big world surely there is someone who can help me!
After returning home after a house refubishment, had to get TalkTalk engineers to reconnect me. Now have internet and Fibre Optic access. But, when I click on the Network icon, it keeps saying: Loading Network ...' But never does. I am not very computer savvy. Nobody in these communities speak English, so to speak. I can see that people are looking at my pleas, but nobody is replying. Hair being pulled out as I type! Please help.
I have uninstalled my Access Connection, but this problem seems to persist. IBM technician have changed the wireless card of my T60, the first few days after it was changed was very fine, no problem at all. About a week later, the problem occured again, and it happened quite frequently after that occurence. Now i really have no idea what is the cause and how to solve it. Will be greatful if there is anyone that can help me.
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I cannot sync up with the company iCloud Calendar. For some reason it does not work. I use IE-8 and my PC is a pretty good one, Dell Precision M4600. Any suggestions. Thanks.
You would have to be using Outlook 2007 or 2010, and be signed into the iCloud account that your company is using in order to do that. This explains how to set this up on your PC: http://www.apple.com/icloud/setup/pc.html.
Alternatively, someone could share the calendar with you as explained here: http://help.apple.com/icloud/#mm6b1a9479.
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