Getting mad with this installation...

Question

Hey all,
i just try to install the Netweaver Trial 7.0...my first tries all failed; don't know why. I did all the things described in the de-installation manual, but all re-installations are failing:
Feb 2, 2008 4:59:02 PM), Install, com.sap.installshield.CheckServicesAction, err, CheckServicesAction(bean17): Expected service (SAPNSP_00) is not currently running
(Feb 2, 2008 4:59:02 PM), Install, com.sap.installshield.CheckServicesAction, wrn, CheckServicesAction(bean17): Service SAPNSP_00 is not available, retry after 10 s.
(Feb 2, 2008 4:59:12 PM), Install, com.sap.installshield.CheckServicesAction, err, CheckServicesAction(bean17): Expected service (SAPNSP_00) is not currently running
(Feb 2, 2008 4:59:12 PM), Install, com.sap.installshield.CheckServicesAction, wrn, CheckServicesAction(bean17): Service SAPNSP_00 is not available, retry after 10 s.
(Feb 2, 2008 4:59:22 PM), Install, com.sap.installshield.CheckServicesAction, err, CheckServicesAction(bean17): Expected service (SAPNSP_00) is not currently running
(Feb 2, 2008 4:59:23 PM), Install, com.sap.installshield.CheckServicesAction, wrn, CheckServicesAction(bean17): Service SAPNSP_00 is not available, retry after 10 s.
(Feb 2, 2008 4:59:33 PM), Install, com.sap.installshield.CheckServicesAction, err, CheckServicesAction(bean17): Expected service (SAPNSP_00) is not currently running
(Feb 2, 2008 4:59:33 PM), Install, com.sap.installshield.CheckServicesAction, wrn, CheckServicesAction(bean17): Service SAPNSP_00 is not available, retry after 10 s.
(Feb 2, 2008 4:59:43 PM), Install, com.sap.installshield.CheckServicesAction, err, CheckServicesAction(bean17): Expected service (SAPNSP_00) is not currently running
(Feb 2, 2008 4:59:43 PM), Install, com.sap.installshield.CheckServicesAction, wrn, CheckServicesAction(bean17): Service SAPNSP_00 is not available, retry after 10 s.
(Feb 2, 2008 4:59:53 PM), Install, com.sap.installshield.CheckServicesAction, err, CheckServicesAction(bean17): Expected service (SAPNSP_00) is not currently running
(Feb 2, 2008 4:59:53 PM), Install, com.sap.installshield.CheckServicesAction, wrn, CheckServicesAction(bean17): Service SAPNSP_00 is not available, retry after 10 s.
(Feb 2, 2008 5:00:03 PM), Install, com.sap.installshield.CheckServicesAction, err, An error occurred and product installation failed.  Look at the log file C:\SAP\NSP\log.txt for details.
(Feb 2, 2008 5:00:03 PM), Install, com.sap.installshield.CheckServicesAction, err, ProductException: (error code = 601; message="Services failed to start (see the log for details)")
STACK_TRACE: 12
ProductException: (error code = 601; message="Services failed to start (see the log for details)")
     at com.sap.installshield.CheckServicesAction.install(CheckServicesAction.java:95)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.installProductAction(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.getResultForProductAction(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
     at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
(Feb 2, 2008 5:05:06 PM), Install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, err, An error occurred and product uninstallation failed.  Look at the log file C:\SAP\NSP\log.txt for details.
(Feb 2, 2008 5:05:06 PM), Install, com.sap.installshield.sdcstepswrapper.StepWrapperInstallFiles, err, ProductException: (error code = 200; message="Java error"; exception = [java.lang.Exception])
STACK_TRACE: 15
ProductException: (error code = 200; message="Java error"; exception = [java.lang.Exception])
     at com.sap.installshield.sdcstepswrapper.StepWrapperInstallFiles.execute(StepWrapperInstallFiles.java:254)
     at com.sap.installshield.sdcstepswrapper.StepWrapperInstallFiles.executeAllSteps(StepWrapperInstallFiles.java:224)
     at com.sap.installshield.sdcstepswrapper.StepWrapperInstallFiles.executeAllUninstallationSteps(StepWrapperInstallFiles.java:192)
     at com.sap.installshield.sdcstepswrapper.StepWrapperInstallFiles.uninstall(StepWrapperInstallFiles.java:313)
     at com.installshield.product.service.product.PureJavaProductServiceImpl.uninstallProductAction(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.processActionsFailed(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitComponent(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitInstallableComponents(Unknown Source)
     at com.installshield.product.service.product.InstallableObjectVisitor.visitProductBeans(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct.install(Unknown Source)
     at com.installshield.product.service.product.PureJavaProductServiceImpl$Installer.execute(Unknown Source)
     at com.installshield.wizard.service.AsynchronousOperation.run(Unknown Source)
     at java.lang.Thread.run(Unknown Source)
Any idea about that? The file sizes are correct, pre-requesites are fulfilled...
Regards
Chris

Answer 1

Hello Christian,
with de-installation manual, do you mean this one? --> link
In your log file you can find this message "error code = 200", which can indicate an network error.
1. So is your computer ping-able by hostname nor ip-adress?
2. Which Windows version do you use?
3. Has the user account you're working with administrative privileges?
4. Which Java version is installed?
5. Do you have any antivirus- nor firewall-program installed?
To restart the installation please try the following steps:
1. Stop all SAP processes.
2. Execute the steps from the first part of the link above (Error code = 200 during installation or...)
3. Check your services-file under C:WINDOWSsystem32driversetc that there aren't any entries like NSP.
4. Open up Start -> Run... -> services.msc and you will get an list of your installed services. Please verify that there aren't any entries like SAPNSP_00. You have to delete them first.
5. Try to ping your computer by hostname and ip-adress. It must be reachable.
6. Check that your hostname isn't longer than 13 characters.
7. Delete the folder "C:Program Filessapinst_instdir".
8. If it exists, please delete or rename the folder "C:Program FilesCommon FilesInstallShield" too.
9. Reboot your computer.
10. Login again, deactivate all antivirus- nor firewall-programs and restart the installation.
At the end you have to get an "Installation was successful" message.
Hope it helps.
Regards,
Norman Schröder