Ghost order refund time frame

Hello,
I ordered a Dell Inspirion this morning (June/04/15) at approximately 11:50 AM. Everything went smoothly until I checkedout as I did not receive a confirmation email and the order does not appear in my purchase history. I checked my debit card balance and saw that my card had been charged. I emailed bestbuy customer service around 12:10 PM about the problem and later recieved an aknowledgment email confirming that they recieved my email. As I waited for a reply and I searched online and found that people were also facing the same kind of problem about "ghost ordering". So my two question are
When will my money be back in my bank account?
How long will it take for customer service to email me back?

Hello Ricardo94,
Shopping on BestBuy.com should be fun and exciting and you should receive clear communications about your order at each step of the way. I'm disappointed to hear that you're unable to locate any information about your order. Certainly this is not the superior experience we aspire to provide. I regret any inconvenience to you.
Using the information that you provided when you signed up for Best Buy Unboxed, I was able to locate your order. Please watch for a private message from me with more details. To check your forum inbox, ensure that you have signed in with your user name and password, then click on the envelope icon in the upper right of this page.
I'm very grateful that you brought your situation to our attention.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

Similar Messages

Potential "Ghost Order" Situation/Refund

Hello, I recently ordered a WD - My Passport for Mac 500GB External USB 3.0 Portable Hard Drive - Silver (SKU:9028486) from Bestbuy.com. I placed the order around 9:00am Central Time for Store Pickup at the Lewisville, TX store located at 2601 S Stemmons Fwy Lewisville, TX 75067. Phone: 214-488-8624
I purchased the item, with a combination of a $10 reward certificate, a gift card totaled at $9.65, and the rest debited from my debit card totaled at $34.72. Once I hit the submit button, I was taken to a page that said "Thank you for your order" but nothing else was on the screen. I immediately checked my bank account and saw that I was charged the $34.72 by "BESTBUY.COM 00009944 RICHFIELD MN" I waited patiently for an hour but never recieved a confirmation email with the order number and did not see anything under my purchase history regarding to the transaction.
My certificate data on my account was updated with me losing the $10 I had and I checked my gift card balance and it showed the amount as $0.00. I called Best Buy Customer Service via phone and explained my situtation to the customer service representative. She was unable to find any mention or sign of an order placed by me for this item even though my card was charged.
As a temporary resolution, she helped me replace the order for a similar amount to what I had paid before ($32.46) as a way to resolve the issue of my certificate and gift card loss. I paid an additional $32.46 on top of the $34.72 that Best Buy charged earlier. That order went through and I will be picking up the item later today.
My question and concern is, when will I be refunded my original $34.72 on my debit card? Since the order was not able to be found, how will I know if it will be refunded to me and what about my gift card and reward certificate refund? I'm not sure of what my options are or what time frame I will be refunded and I don't want to be put in a bad financial situation if I can help it.
If anyone can help me with this matter as soon as possible, it would be greatly appreciated. Thank you for your time.

Hello goodmealjoe-
It’s definitely worrisome when you place an order and don’t receive a confirmation and no one can locate your order. I’d be concerned in that situation as well.
We were experiencing some issues with BestBuy.com earlier today where some orders were not completing correctly. In those situations, the orders were simply delayed and should be going through later today. Regarding your particular case, regrettably, we didn’t have this information when you contacted us this morning, so the agent did the best they could in the situation.
Unfortunately, what this may mean is that your original order may still come through. This would mean that to make sure the order doesn’t go through; you’d have to contact us to cancel it. You should get a new email if the original order comes back through to let you know. I haven’t yet seen the original order go through, so it may not happen, in which case, most authorizations will drop off in 3-5 business days, depending on your bank. I saw that you already picked up the newly made order.
I apologize for any inconvenience that this ends up causing you and hopefully there are no further issues.
Sincerely,
Bill|Senior Social Media Specialist | Best Buy® Corporate
Private Message

Ghost Order? Tried again, same result... Frustrated

I attempted to purchase 2 items for in-store pickup. I paid with PayPal. I hit the button to submit my order and it gave me an error saying that PayPal couldn't authorize the order or something. I intended to try again but, in the interim, I received a receipt from PayPal. I then spent nearly an hour talking to both PayPal and Best Buy. I was told it was a "ghost order" and that there was nothing they could do and I should try to place the order again.
So, I did and the same thing happened. I have the two charges pending on my PayPal account and now don't have the funds to purchase anything else or try again. This was for a gift. Now, I have no money to get the gift. They told me I have to wait a minimum of 48 hrs for the charges to drop off and "if not, call back" so there isn't even a guarantee that I'll have my money back by the weekend. I definitely won't have it for his birthday tomorrow. I admit it, I'm tired and I cried a little. This really sucks in quite a major way and I'm so disappointed.
Best Buy is the only store to offer this particular item for sale. You have over $600 in charges held up in my account right now. You've cost me 90 minutes of my day and now, no gift. I've defended you guys a lot over the years even when I had a few minor issues of my own. This one, and googling to find out that there are dozens more in recent weeks having the exact same issue, sort of confirms the fact that I won't be defending you again. In 2014, when your competitors have websites that flow like butter - at least on the consumer end - how can your site be this screwy?
I'm not sure if there's anything you can do for me at this point. If someone can fix it, I want my order for in-store pickup tonight. On the phone, they said it wasn't fixable with the first one, though, so I doubt it is with the second either. He was excited to pick it up tonight even though I hadn't told him what he was getting for his birthday. He's an easy going guy and that's why this sucks even more. He really earned this surprise. Not happy with you Best Buy... not happy.

Good afternoon tonimarie,
I’m sure the recipient of your gift was very excited for his birthday, and even more so to receive a gift from you! It is truly disheartening to hear that you may have encountered an error multiple times while trying to place your order using PayPal as payment, preventing you from placing the order to purchase the gift.
Typically when an order is placed, an authorization is placed on the funds to ensure enough funds are available. While this sometimes makes the funds unavailable depending on your financial institution, the funds are generally not collected until an item ships. Once an item ships or an authorization expires, the funds should either be collected or returned to you, respectively. If the funds should be returned to you after the authorization expires it may take 3-5 business days, but this time frame can vary between financial institutions. You can view more information on this on our Conditions of Use page on BestBuy.com.
I am truly sorry if this experience has prevented you from purchasing a birthday gift for someone who seems very near and dear to you. Please let me know should your funds not be returned to you, and I will be happy to look into this further. If you should have any other inquiries, please feel welcome to reach out to me!
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Ghost Order??? on Website Glitch

So, I saw a great deal on a monitor, wanted to purchase since I had some rewards zone points and a gift card. Placed the order and waited waited and the bestbuy.com popped up a red warning box stating website glitch please call customer service to complete you order.
Called customer service they had no record of my order Gift Card balance was now zero and the purchase was charged to my bank account. Customer service told me that I had a ghost order and needed to wait for the order to clear automatically. I do a lot of online shopping and actually ran a couple of e-commerce site, my question is WTH is ghost order? Every transaction that processes someone's credit card should be accounted for and traceable. No record of anything transaction were found on my account so I'm suppose to wait until they charged magically disappear.
These are unacceptable practives Best Buy, not only do I not have access to my funds so I can make the purchase I needed but you can't actually tell me when I will have access. Reading the forum I do find comfort that I'm not the only one who has experienced this issue, but its still unacceptable. Never experienced this once in my years of shopping at Amazon. All purchased products are being returned to the store, and I will not shop at best buy since they are so careless in how they handle transactions.

Hello kenyasullivan,
Having trouble placing an order when you find a product at a great price is always discouraging. I'm sorry to hear you may have been left with a charge on your account and gift card funds removed for an order that wasn't processed in our systems.
Generally speaking, as we do not actually collect funds until an item ships, the authorization you see on a credit or debit card would expire and the funds will be returned to you. This usually takes about 3-5 days, but may vary depending on your financial institution. As for the gift card, typically the funds would be returned within 8 days from the failed order.
I apologize if these time frames have at all inconvenienced you. If you should like me to look further into this, please send me a private message via the link in my signature containing the information below.
Name
Phone number
Email address
Gift card number (PIN not needed)
Attempted order date
If you should have any questions, please let me know!
Regards,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

FTP Adapter restrict polling frequency active time frame in a day

Hi All,
Is there anyway I can restrict FTP adapter polling frequency to be active during a particular time frame of the day. Say, my service should poll the incoming location for Sales order data for every hour during business hours of the day.
Thanks,
AG

Hi
SOA Suite 12c will expose Oracle ESS as the scheduler.
ESS will allow you to schedule soa composites / OSB services etcand allow you to enable / disable them based on jobs, which is what you desire.
12c SOA Suite is expected later this Summer.
Cheers
iain

Who logged in particular time frame

I have my query below. I want to find out who logged in particuler time frame. Please help.
set linesize 80
ttitle "Current Oracle Users"
column fname new_value _fname
column pu format a8 heading 'O/S|Login|ID' justify left
column su format a20 heading 'Oracle|User ID' justify left
column stat format a8 heading 'Session|Status' justify left
column ssid format 999999 heading 'Oracle|Session|ID' justify right
column sser format 999999 heading 'Oracle|Serial|No' justify right
column ppid format 999999 heading 'Oracle|Process|ID' justify right
column spid format 999999 heading 'UNIX|Process|ID' justify right
column txt format a28 heading 'Current Statment' justify center
select 'cu'||to_char(sysdate,'yymmddhhmiss') fname
from dual;
rem spool &_fname
spool who_is_on.lis
select p.username pu,
s.username su,
s.status stat,
s.sid ssid,
s.serial# sser,
p.pid ppid,
lpad(p.spid,7) spid
from v$process p,
v$session s
where p.addr=s.paddr
and s.username is not null
order by 1,2,7
/spool off
exit

Please help with what?
You've told us you have a query, you've told us you want to know the logon time, you haven't told us anything really.
Is the current problem that you need to add s.LOGON_TIME, to your query?
Or is the problem that you expect V$session to keep a complete history for you and it does not?
I'm assuming no one has tried to help you because you haven't really told us the problem you have in any detail.

Ghost Order- Lost promotions

Thursday 7/30/15 I tried ordering a LG G4 on the BestBuy.com website, I got through almost all of the order and received a screen saying I needed to call Best Buy to verify additional information. I called and placed the order, it took about 15 minutes. The order was {removed per forum guidelines} and scheduled to be picked up the the store in Newington/ Portsmouth, NH in an hour. I drove the hour and 40 minutes to get to the store, and there's no record of the order. The gentleman at the store indicated that cell phone web orders can sometimes take an additional 2-3 hours, which I was not willing to wait around for.
That night, I emailed Best Buy customer service asking what was happening. I didn't get a response until Saturday morning.
Friday, I called Best Buy customer service and the Best Buy credit card customer service lines trying to get some resolution. I was told in all likelihood, this was a ghost order and the funds would be returned to my credit card in 24 hours. Any time now, I was told. I was upset, because the reason I had ordered the phone from Best Buy in the first place was to get the $100 gift card promotion, and LG was also offering a promotion for a back up battery and a leather back for the phone with a value of $105, but the purchase needed to be made by July 31st.
Every few days, I get a response back to my email from customer service, but even when I respond immediately, it's 24-48 hours before I hear back. At this point, I don't expect to even get a response at all.
The promotions are over, and six days after I made this purchase, my credit card is still tied up with the authorization. I'd like to know if this can be made right.

Hello duinseach21,
Shopping on BestBuy.com should be enjoyable and not fraught with the kind of difficulties that you have described. Certainly creating aggravation was never our goal and I apologize that this appears to have been your experience.
When placing an order for in-store pickup we always recommend that you wait until you receive a confirmation email acknowledging that your order is ready for pickup. In the case of a "ghost order," the store would never be notified to prepare your order and a pickup notification would never be sent. I regret that your long drive did not result in a successful order pickup.
Most authorization holds on credit cards are removed within approximately 3-5 business days if an order is not fulfilled. This timetable can vary by financial institution, so if more than five business days have passed, I suggest calling your bank to request that the hold be removed.
I hope this helps. I'm very grateful that you wrote to us about your experience.
Sincerely,

Current time frame, upload to store?

Hi - Does anyone have a current time frame for books showing up in the store after uploading? Thx!

preview your book using this method, if it is good and works boot into safe mode, preview and verify it again and order while in safe mode
LN

HT201412 After ios7, My iphone4 has gone dead twice in a time frame of around two months...even though its not happening very often but a two month Old phone going dead just after a New update is not acceptable.probably ios7 still has sum bugs dat need to

After ios7, My iphone4 has gone dead twice in a time frame of around two months...even though its not happening very often but a two month Old phone going dead just after a New update is not acceptable.probably ios7 still has sum bugs dat need to be fixed...Can this bug expected to be fixed in the next update...

Hi 1283ar.
Unfortunately, iOS 7 is too hard to push for the iPhone 4 and therefore has a lot of effects turned off to try to get it to run as smoothly as possible.
However, it becomes better and better with each update coming but it's hard to do anything about the hardware on an already released phones.
If you still have trouble or think they are too hard. My tip is, if so, to restore your iPhone 4 and make a clean setup with no iCloud backup. But all your photos in a photostream so you can access it later.

Work Order Creation Time

Hi Guys
I need a help with a problem here
Our maintenance guys work in 3 different shifts. We would like to get a report about the workload in each shift
I was wondering if its possible to get a list of orders with the creation time of each order.
How can I get this info? The work order creation time?
Thanks and Regards

Transaction IW38 will give you a list based on the the date created you would need to create a varaint with a list of the user ID's that belong in each of the 3 shiftes this would then give a report of the orders created by Shift on any given day.
Alternatively if you wanted to find out the orders on a weekly basis this could be done using the user ID's with a period of time over a week for instance.
Hope this helps
Jim

How can I execute a command every 10 seconds in a specific time-frame

Hello,
I would like to create a script which in a specific time-frame collects some outputs and also pings every 10 seconds.
To collect the outputs every minute from 22:00PM to 22:10PM I have the following:
event manager applet snmp_output
event timer cron cron-entry "0-10/1 22 * * *" maxrun 30
action 010 cli command "enable"
action 020 cli command "show clock"
action 030 cli command "terminal exec prompt timestamp"
action 040 cli command "show snmp stats oid | append bootdisk:show_snmp_stats_oid.txt "
action 045 wait 5
action 050 cli command "show snmp pending | append bootdisk:show_snmp_pending.txt "
action 055 wait 5
action 060 cli command "show snmp sessions | append bootdisk:show_snmp_sessions.txt "
acionn 065 wait 5
action 070 cli command "end"
To confirm connectivity to the device doing the SNMP polls I would like to execute a ping every 10 seconds in the same timeframe.
Cron seems only to support minutes. Is it possible to combine a watchdog timer + a cron timer?
Can this ping function be incorporated in the SNMP output applet or will I have to write a new one?
Will I need TCL here (I have no experience in TCL)?
Best regards,
Tim

If you wanted the pings to run in parallel, you could have this applet configure another applet to do the pinging, then remove it on the last run. This will require an amount of programmatic logic, though. If you wanted to keep things a bit simpler, add another applet that runs at 22:00 that configures a watchdog pinging applet, then a third applet that runs at 22:10 that removes the pinging applet.
When it comes to embedded quotes when you configure your nested pinging applet, you'll need to use $q to stand for the embedded quotes. You'll also need to configure:
event manager environment q "

Manuals users should not be able to submit a concurrent program at a specific time frame:

Hi
Please let me know is it possible to restrict some users to submit a Concurrent program during a selected time frame .
Eg we have an issue in which Process Lockboxes concurrent Program is submitted by the batch user and is also by the Users manually from Front end .What I want is that during a particular time frame everyday say from 12:00 AM to 6 PM I want to restrict manual users to submit this program ,whereas the Program can be submitted by the Batch user any time .
Please let me if its possible to achieve this and how .
Thanks
Rishabh

Please don't post duplicates -- restrict user to submit concurrent Program
Continue the discussion in your original post.
Thanks,
Hussein

HT1657 after renting a move and starting viewing I can not stop it and come back to in within the time frame. If i stop it it goes away not able to find it. Just like I did not rent it at all.

after renting a move and starting viewing I can not stop it and come back to in within the time frame. If i stop it it goes away not able to find it. Just like I did not rent it at all.

Hi,
We have rolled out a fix for this issue.
Please log off and log back in to your machine and the issue should be resolved automatically. In case that does not work, please manually run the msi installer posted here (may require reboot).
For details, please refer to the KB article here: Multiple RunOnce keys created 11.0.10 and 10.1.13 Acrobat | Reader
Please let us know if you still face any issues.
Thanks,
Ashu Mittal

Sort records in a csv file in the descending order of time created attribute

I have an excel (.csv) file with the following column headers :-
Client,
SourceNetworkAddress
,TimeCreated,
LogonType
,User,
Message
Values like :- ABC, 10.5.22.27, 11/23/2014 9:02:21 PM, 10, testuser
The file is a combination of a report generated everyday using multiple scripts. The data is appended each day therefore, I would like to sort the final output file in descending order of time created (a combination of date and time) fetched from events
i.e. the latest record with the latest date and time should be at the top of the list.
I tried using the following command however, I get a sorted list according to the date but not the time. The command does not consider the AM/PM mentioned in the time instead simply sorts them as per numbers
Import-Csv "C:\Users\a\Desktop\report.csv" | sort Timecreated -Descending | Export-csv "C:\Users\a\Desktop\report_sorted.csv" -force -NoTypeInformation
So if I have a record with 9:02:21 PM(latest) and a record with time 10.44.10 AM on the same date, the command will sort the list with record 10:44:10 AM first and then record with 9:02:21 PM however it should be the opposite as per descending order.
Kindly help !!

Hi jrv,
Thanks for your response. However, I get errors while I run this command in Powershell :-
Import-Csv <file> | Select Client,SourceNetworkAddress,LogonType,User,Message,@{N='TimeCreated';E={[datetime]($_.TimeCreated)} | Sort TimeCreated -Descending | Export-csv <file> -force -NoTypeInformation
Missing expression after ','.
At line:1 char:150
Unexpected token 'LogonType' in expression or statement.
At line:1 char:151
Unexpected token ',' in expression or statement.
At line:1 char:160
Unexpected token 'User' in expression or statement.
At line:1 char:161
Unexpected token ',' in expression or statement.
At line:1 char:165
Unexpected token 'Message' in expression or statement.
At line:1 char:166
The hash literal was incomplete.
At line:1 char:174
Please help!
You are missing a second curly brace -
Import-Csv <file> | Select Client,SourceNetworkAddress,LogonType,User,Message,@{N='TimeCreated';E={[datetime]($_.TimeCreated)}} | Sort TimeCreated -Descending | Export-csv <file> -force -NoTypeInformation

Query to calculate time frames

hello,
id like to write a query that will calculate time frames ;
my source table looks like this:
company     category     date
ORACLE     A     1/01/2012
ORACLE     A     2/01/2012
ORACLE     B     3/01/2012
ORACLE     C     4/01/2012
IBM     A     1/01/2012
IBM     A     2/01/2012
IBM     A     3/01/2012
IBM     A     4/01/2012my desired result:
company     category     from     to
ORACLE     A     1/01/2012     2/01/2012
ORACLE     B     3/01/2012     3/01/2012
ORACLE     C     4/01/2012     31/12/2999
IBM     A     1/01/2012     31/12/2999can you please guide me with use of which functions i can achieve that?
id appreciate any tips
thank you
rgds
Edited by: UserMB on Jan 11, 2012 5:14 PM

One way...
ME_XE?with t as
2 (
3    select 'ORACLE' col1, 'A' col2, to_date('1/01/2012', 'dd/mm/yyyy') col3
4      from dual
5    union all
6    select 'ORACLE', 'A', to_date('2/01/2012', 'dd/mm/yyyy')
7      from dual
8    union all
9    select 'ORACLE', 'B', to_date('3/01/2012', 'dd/mm/yyyy')
10      from dual
11    union all
12    select 'ORACLE', 'C', to_date('4/01/2012', 'dd/mm/yyyy')
13      from dual
14    union all
15    select 'IBM', 'A', to_date('1/01/2012', 'dd/mm/yyyy')
16      from dual
17    union all
18    select 'IBM', 'A', to_date('2/01/2012', 'dd/mm/yyyy')
19      from dual
20    union all
21    select 'IBM', 'A', to_date('3/01/2012', 'dd/mm/yyyy')
22      from dual
23    union all
24    select 'IBM', 'A', to_date('4/01/2012', 'dd/mm/yyyy') from dual
25 )
26 select
27    col1, col2, min(col3), case when max(col3) = max_company_date then to_date('31/12/2999','dd/mm/yyyy') else max(col3) end
28 from
29 (
30    select col1, col2, col3, max(col3) over (partition by col1) as max_company_date
31    from t
32 )
33 group by col1, col2, max_company_date;
COL1               COL MIN(COL3)                  CASEWHENMAX(COL3)=MAX_COMP
ORACLE             B   03-JAN-2012 12 00:00       03-JAN-2012 12 00:00
ORACLE             A   01-JAN-2012 12 00:00       02-JAN-2012 12 00:00
ORACLE             C   04-JAN-2012 12 00:00       31-DEC-2999 12 00:00
IBM                A   01-JAN-2012 12 00:00       31-DEC-2999 12 00:00
4 rows selected.
Elapsed: 00:00:00.01
ME_XE?

Ghost order refund time frame

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